GoDaddy.com

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx Our customer originally purchased their email plan in 2008 for a yearly term. The plan was subsequently renewed on a yearly bases until 2012 when our customer worked with a support agent to renew the service for another 3 year term.On March 24, 2015 the email plan was automatically renewed for a 3-year term per our customer’s account preferences. Contrary to the customer’s understanding, this plan was renewed without the assistance of a support agent.
On April 16, 2015 our customer contacted our support teams for clarification regarding the March 2015 charge. An agent assisted our customer with modifying their email plan, reducing the number of email addresses, to provide a partial refund. Our customer cancelled their email plan on February 15, 2016.RESOLUTION:
GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.
In accordance with our Refund Policy; upon cancellation, the remaining time was refunded as In-Store Credit, available for future purchases with GoDaddy.
As a one-time exception, we have provided the refund back to the original payment method instead of In-Store Credit. Our customer may need to allow 5 to 7 days for the funds to be reflected with their financial institution.
Our customer may also find the following article helpful:Refund Policy - https://my.godaddy.com/help/refund-policy-8849
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,Melanie V[redacted]Office of the CEO - GoDaddy

I cant not believe godaddy can say what they just said with a straight face!
godaddy DID NOT provide a service that I paid for, they DID not use any resources, it was not used for hosting as they claim. I was sold the service by a GD rep and part of the deal was that GD would move it over.  This is a real simple issue with a real simple solution! If a multi million dollar corporation wants to take 42.00 dollars from the little guy and fell good about it, good for you godaddy!
I can get my 42.00 worth on social media!
 
I do not consider this issue resolved!

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following: Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements...

can be found at: https://www.godaddy.com/legal-agreements.aspx GoDaddy provides promotional offers to our customers in regards to the purchase of new products and the renewals of existing ones. These offers contain an expiration date and either text included within, or a link to information regarding the details and limitations of the offer in question.  RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. We will honor any valid promotional offers that our customers receive from GoDaddy. The offer must be entered prior to completing the transaction. Furthermore, GoDaddy has no control over any third party websites offering discount codes that may have already expired. If a valid offer is utilized, our cart will adjust the price accordingly. We also appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Mandy O[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. Contrary to our customer’s understanding, GoDaddy customer care agents cannot “close” customer accounts.  Likewise, GoDaddy cannot completely remove a customer account from our system as we retain and use this information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.  However, once all products and payment methods have been removed from an account, the account may be placed in a “deactivated” status.  This practice is discussed in our Privacy Policy located at the link below:Privacy Policy:https://www.godaddy.com/Agreements/Privacy.aspxCustomer care agents are unable to cancel products or remove payment methods on a customer’s behalf.  Ultimately, account management, including product renewals, are a customer responsibility.  Again, all applicable refunds have been provided to our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

godaddys response does not address the issue of canceling the auto renewal. Also I have submitted all the information they have requested to cancel the domain service and they still refuse to cancel. I did not sign up for domain protection. I don't know who did. They should require a ID to sign up if they require one to close it down.

Hello, the hosting plan does not perform as required why pay for something that does not work , I am no longer going to use go daddy hosting plan. I was using the plan but there is many problems, the pages load extremely slow with the Wordpress plugin on plex. I spoke to there support and they confirmed that it's an issue and I should switch back to old Wordpress plan and asking me to pay again . This was on phone and wbe chat whenever I spoke about the issues they wanted me to purchase different plan. 
I have now signed up with a different provider and everything loads instantly.
if I pay for something from a brick and mortar store I would not have rights to a refund if the product was faulty because it's in the shops terms and conditions on refund policy , no because law says if a product is faulty I am entitled to a refund this product is clearly faulty I tried on multiple occasions to get this sorted with go daddy and response was to switch back to the Wordpress plan which meant I would need to pay more money and lose £15.
I asked them to credit the £15 to my go daddy account so I can use money on something that maybe works? 
Perhaps godaddy needs to look at sorting there severs.

Thank you for the opportunity to address the additional concerns presented by the complainant. On May 5, 2016 our customer requested website data be restored to a shared hosting plan they were utilizing. This data restore request was completed the same day. Following the successful restore completion on May 5, 2016, our customer requested the website data be restored to their Virtual Private Server (VPS) instead of the shared hosting plan. Due to an unknown technical issue, the data restore failed. GoDaddy re-initiated the data restore attempt on May 8, 2016. On May 18, 2016 our customer requested a cancellation of the restoration. Our customer was properly informed website data restores are not guaranteed and may take 7 to 10 days to complete.  Furthermore; as previously stated, maintaining independent website content backups is a customer responsibility. Contrary to our customer's understanding, a 6-month extension to the VPS in question was offered at no cost to them on May 25, 2016 as a gesture of goodwill.  This offer was declined. If our customer would like to accept that offer, they may connect with our office directly. Thank you again for the opportunity to address the additional concerns presented by the complainant. Kindest regards, Terri H[redacted] Office of the CEO - GoDaddy

Thank you for the opportunity to address the complainant's concerns.Our customer acknowledged and accepted GoDaddy's agreements upon conducting business with GoDaddy. These agreements can be found at: [redacted]On March 26, 2016, the complainant,...

acting as the account holder’s authorized representative, purchased 7 Email Essentials plans for two year terms during a call to our Customer Care Center. During this call, the complainant was properly advised of, acknowledged, and agreed  to GoDaddy’s Refund Policy for this product. On July 22, 2016, the complainant cancelled the 7 Email Essentials plans in question and requested a refund. That request was denied per GoDaddy's Refund Policy.  Resolution:GoDaddy upheld its agreements with the account holder in good faith and honored its terms of service. The products the complainant purchased while acting as the account holder’s authorized representative worked as intended and were cancelled outside of our 30 day refund timeframe therefore the transaction is non-refundable. If the complainant wishes to reactivate these products for the balance of their purchased term we are happy to provide assistance.The complainant may find the following information useful for future reference:Refund Policy:[redacted]

Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO -GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. On June 23, 2016, per our customer’s account preferences, a domain name was automatically renewed for another term.  GoDaddy proactively sent multiple renewal notices prior to the product expiration and subsequent renewal to inform our customer the product would be renewed unless action was taken. As our customer did not take action to avoid the product renewal, GoDaddy renewed the service in a good faith effort to honor its agreements with our customer.As a courtesy, our billing team offered to charge another payment method the amount of the June 23rd renewal transaction and refund the transaction that used our customer’s checking account. As an additional gesture of goodwill, an offer to send Certegy a message that let them know the charge was refunded was also extended.  Our customer declined both of these gestures.Account management and renewal of domains is solely a customer responsibility. While we make a best effort to partner in our customers' success, our customers must also be responsible for their actions or lack thereof.Again, GoDaddy does not make collection efforts. Efforts made by Certegy, or companies working on Certegy’s behalf, such as Complete Payment Recovery, are outside of GoDaddy's control, Certegy provided funds to GoDaddy required for these services. It appears that Certegy is attempting to collect the funds from our customer.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

That's false. You have my account numbers and transactions. I was NEVER contacted about this domain. I own [redacted] and renewed this [redacted] at the same time I updated that domain. Why would I renew one and not the other? I'm a long time customer and this is horrific that you would do this to me. NO EMAILS where ever sent about [redacted] not being renewed. Had I got ONE I would have renewed it. I never got them because IT WAS renewed with [redacted] / [redacted] / [redacted] / [redacted] - this is all the same client. There is absolutely NO POSSIBLE WAY that this was not renewed when I renewed those. It is all the same client. This domain was stolen from me and legal matters will follow if I do not get this back. This was in my cart and checked out and confirmed. Not sure what happened, but this is on YOUR end - NOT MINE! Ball is in your court. If the domain is not returned to me in your 14 Day Grace Period I will be filing lawsuit against GoDaddy.

I've been a customer for years and have paid to use the email and web hosting services. I recently found that 30% of all of my emails were not being received or sent out. I spoke with customer service on numerous occasions as well as other users experiencing the issue on the community forum and offline.

Customer support said that the emails were being held on their service and there is no explanation as to why they weren't being sent out. Godaddy didn't report that these emails were being held and their service noted that they had been sent. Other users have experienced the same exact issue and their response was to pay more to upgrade to the Office 365 product. They mentioned that their business class email is not reliable and should not be used for everyday email.

I think it's unethical for a company to withhold emails without notifying the customer. Telling the customer that these emails were sent out when they actually weren't is unacceptable and false advertising. Godaddy advertises the reliability of their email service and charges customer for these services. This company is charging customers money for services that don't work.

Godaddy accessed a new debit card that was not on file with my Godaddy account. Godaddy charged me $19.99 for a domain renewal claiming the account had an automatic renewal. I only became aware of this charge as I reviewed my bank statement and saw a pending transaction from Godaddy for $19.99. I contacted them immediately. I was told that they sent an email to an email address that was no longer in use. That was a lie, because I received an email from Godaddy a few months before, letting me know that my domain was about to expire.I do not understand how they obtained a new debit card that I had recently received.

Secondly I had no domain with an automatic renewal! I would never set up any account with an auto renewal. They had no proof that I had agreed to anything regarding an auto renewal. They need to be investigated for fraud.

Go Daddy stole my domain name that took months to think of. I went on their website to see if the domain name that I had thought of was taken and it was not but the next day it was taken by Go Daddy and I could buy it for $69.99 plus commission! My domain name I had to BUY from them!!! I am so upset that I cannot even see straight. Beware everyone...they are crooks. Check the online reviews as I am not the only one this has happen to. Shame on you Go Daddy. I will never ever recommend you and will make sure everyone I speak with knows about this.

After learning today that my "Private" registered personal information has been leaked by Godaddy.Com I contacted Godaddy by phone on 1/14/14 around 11-11:30 a.m. and spoke with "[redacted]" in Inbound sales.

after explaining in detail my concerns,

-"[redacted]" belittled my concern stating that info made public didn't matter as it was available thru other registered domains anyways.

-He faulted me for not making the domain "Private" (though it is) when I originally set it up.

- and denied transferring me to a supervisor or another dept. for assistance when I asked to speak with someone else.

This domain was purchased Internationally thru a Premium Paid Godaddy domain purchasing service which cost me a approx $800.

I asked to speak with someone in that dept. to which [redacted] laughed "I am that dept. too".

Before getting off the phone I admit loosing my temper when I told him that I would be calling back to speak with someone "knowledgeable" and he said that maybe one day I would "wake up".

Please Instruct me on how to properly file this complaint with Godaddy.Com. with a follow up contact from someone who can assist me with this issue.

Dear Dispute Resolution Consultant,Thank you for bringing our customer's additional comments to our attention. We have reviewed the comments and documents which they had supplied, to which we would like to present the following.Our customer had attached two documents to their additional comments; one referencing a cancellation of a specific .COM domain name registration.  The other document references a .NET domain name registration.On March 2, 2013, our customer had transferred their .COM domain registration from GoDaddy to another Registrar.  Upon successful transfer, a system-generated email confirmation was sent to our customer, which they had attached a copy.  That message informed them of the .COM domain name being canceled from the GoDaddy account.On November 28, 2013, the .NET domain name was automatically renewed upon its annual expiration in accordance with our customer's account preferences.  That domain remains active within the account and has not been canceled as the other attachment which our customer had provided seems to suggest.  To clarify, the Item Cancellation Confirmation details for the .NET Domain Name Registration which had been attached with our customer's additional comments did not originate from GoDaddy.RESOLUTION:Contrary to the attached information which had been provided to us, our customer's .NET Domain Name Registration which automatically renewed on November 28, 2013 in accordance with their account preferences, remains active in their GoDaddy account.  Our customer has since disabled the automatic renewal preference for the domain name, instructing our systems not to attempt to renew upon expiration. However, the domain remains active within the account.The document which our customer had provided with regards to the .NET domain name cancellation cannot be verified as sent to them by GoDaddy. If our customer does have an email from GoDaddy which references the cancellation of their .NET Domain Name Registration, they may send the message and header information to us as an attachment in .EML format for further review.  We stand by our previous offer to refund the domain name renewal which occurred on November 28, 2013, provided the domain name is canceled within 45-days of that date and encourage our customer to contact us directly at their earliest convenience to resolve.  Thank again you for the opportunity to address and bring clarity to the concerns presented by our customer.  [redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention.  We have reviewed our customer's complaint and account and present the following.

Prior to purchasing their GoDaddy products our customer acknowledged the following agreements:...

•         Universal Terms of Service Agreement

•         Website Builder Service Agreement

 

The latest version of these agreements and other legal agreements may be found at: https://www.securepaynet.net/legal-agreements.aspx

 

Last year our customer contacted our Customer Care Center about purchasing our Website Builder plan. This interaction will be reviewed to address any service improvement opportunities that may exist.

 

RESOLUTION:

 

GoDaddy appreciates our customer's business and has acted in good faith to uphold its agreements with them. We attempted to contact out customer to discuss our refund policy which will be applied to all transactions going forward.  

 

As a courtesy, we have processed a refund of the transaction specified in the complaint and now consider this matter successfully resolved. The return of funds may take 5 to 7 days to be reflected at the customer's financial institution.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  

Kind regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

Phone: ###-###-####

Fax: ###-###-####

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. 

My customer account number for the billing that I complained about which been requested by the respondent business is:  974825

Regards,

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements and other legal agreements may be found at:[redacted]://[redacted]On March 31, 2013 our customer or another authorized individual had canceled several domain name registrations from within their GoDaddy account. GoDaddy did not initiate the cancellation of the domain names.  Account management and security is a customer responsibility.Our customer's domain names followed the standard life cycle. Due to the time elapsed since the cancellation of the domain names, a redemption fee must be applied to reactivate those domains. Resolution:GoDaddy sincerely values our customer’s business and has acted in good faith upholding our agreements with them. Our office has successfully connected with our customer via phone to clarify what had transpired and assist with reactivating the domain names.  We do understand the cancellations may have been inadvertent.  As such, we have waived $400.00 in Redemption Fees as a one-time exception and our customer has reactivated their domain names.  Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and the GoDaddy account we believe is in question to which we would like to present the following.Prior to the purchase of the hosting via an online transaction,...

our customer agreed to the following:• Universal Terms of Service Agreement• Hosting AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found in this link:[redacted]://[redacted]As a service provider, GoDaddy must, from time to time, migrate our customers in the shared hosting environment to new servers to ensure they receive the benefits of the latest hardware, software and security improvements. We cannot always predict with certainty that a customer's code will be compatible with the newer environment and work diligently to ensure any technical issues are quickly resolved.Our hosting teams worked vigorously to address the customer's concerns and bring the customer's site online once it was discovered an issue did occur. We sincerely apologize for any inconvenience the customer may have experienced.RESOLUTION: Go Daddy acted in good faith and upheld its agreements with the customer. As a goodwill gesture we have added an additional year to the customer's hosting plan at no cost to them.  Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.   Please let us know if we may offer any further assistance.Kindest regards, [redacted]Office of the CEO

[redacted]  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was mistaken in my belief that the leak of the email address came from them. I consider this complaint resolved.

Regards,