GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The website made revenue in the Month of February. I was never paid for the month of February. It is one thing if you suspended my account in February telling me I did something wrong... However you did not. Instead " your team " further investigated the matter and came to the conclusion that I WILL receive my commissions earned in February around April 15th as it says in the original incident email YOU sent me. It clearly says that in black & white that you will pay me for my commissions. Not only do I have proof of that email from you guys, I have called your call center & they have told me the same thing. Firstly I was told from a representative that I would receive my commissions Around the 15th of April. I called on that day, and they said it usually takes a few days for it to show up in your account. So I waited.... & I still did not have my money. I called back a few days later, I spoke to another one of your representatives and they told me it was an issue with YOUR accounting department/Bank. The person I spoke to told me she handed it down to your accounting team and that there was nothing left for me to do. " Your money will be in your account in 5-7 business days " Those were her exact words. It is one thing if you suspended my account when the website was making money in February for "violations" which are not even true to begin with. Instead your company multiple times has told me I will receive my commissions. Once through the email which I provided in the original complaint, then again multiple times over the phone with your support team. Why would you send me that email or have your customer services representatives tell me I will receive my commissions? This is completely not fair at all. I have been a loyal customer & a good one at that registering many domain names through your company growing your business. Please I ask of you to honor what your company has said in original email as well as standing behind you representatives that told me I was going to be paid.    

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Auctions Membership Agreement•    Domain Name Appraisal Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxThe complainant has purchased a number of domain name backorders via online transactions over the lifetime of their customer account. Our domain name backorder service will attempt to acquire a domain name that is already registered if it becomes available for new registration.  Additionally, the complainant received Domain Name Monitoring service credits that have been included with purchases of other GoDaddy products. This service notifies the user of changes to a domain name's settings.   The complainant claims that the backordering and domain monitor service was not providing domain status updates via email.  As with all service providers, GoDaddy had unexpected technical issues and worked quickly and vigorously to resolve them and minimize any impact to our customer.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The complainant currently has 15 domain backorder credits in their customer account that have not been utilized to capture domain names.  Per GoDaddy’s Refund Policy, domain backorders are refundable to the original payment method if canceled within 45 days of purchase.  After 45 days, any applicable refunds would be provided as In-Store Credit, available for future purchases with GoDaddy.  As a goodwill gesture, an In-Store Credit of $242.31 has been provided to the complainant, the cost of the remaining unused backorders.As noted above, the complainant has not paid for any domain monitors in this customer account, and the monitor service is therefore non-refundable.  Additionally, GoDaddy does not compensate customers for administrative costs they have incurred in managing their own customer accounts, or potential lost revenue.  If the complainant wishes to move any active domains to another GoDaddy account, they may do so at any time, however GoDaddy is unable to do move the domains on the complainant’s behalf.  Backorders and monitors are not able to be moved between GoDaddy accounts.  EDUCATION:The complainant may find the following articles from our help center useful:Refund Policy:https://www.godaddy.com/help/refund-policy-8849Moving a Domain Name Out of Your Account:https://www.godaddy.com/help/moving-a-domain-name-out-of-your-account-82...⇄ Backordering and Monitoring FAQ:https://www.godaddy.com/help/domain-backorder-and-monitoring-faq-576Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,
Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following.
We stand by our previous response. GoDaddy’s auctions team requested the complainant to provide a minimum and maximum on June 4, 2015. GoDaddy requires that customers who purchase GoDaddy’s Domain Buy Service enter the minimum and maximum before we can move forward.
Despite not receiving the requested information, on June 19 2015 our Domain Buy Service agents attempted to connect with the registrant of the domain in question at the request of the complainant. However, they were unsuccessful in connecting with the registrant.
It was not until August 26, 2015 that the complainant finally entered their minimum and maximum offers as our Domain Buy Service team requested on June 4 2015. At this time, our Domain Buy Services agents again attempted to connect with the registrant.
However, the current registrant indicted they did not wish to sell the domain. Our Domain Buy Service agents provided the service as offered, and we are unable to provide the complainant with their requested refund.
Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.
Kindest regards,
[redacted]Office of the CEO – GoDaddy[redacted]Scottsdale, AZ 85260

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.No notification was received from Godaddy prior to renewal - otherwise I would have cancelled.  I have checked all of my email boxes ( inbox and trash) and have no such notification.I request a refund of this amount.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Both domains were to be handled in exactly the same way with regard to transfer and parking/pointing.GoDaddy has failed to do this with one of the domains. Both are supposed to be parked with GoDaddy.I have requested GoDaddy make the appropriate corrections and they have failed to do so.Consequently, the failure to park the domain properly is resulting in attempts by third-party companies to sell my domain.See the attachments to see the correct domain handling and the incorrect.

Regards,

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. We stand by our previous response.  Our customer’s account preferences instructed GoDaddy to renew their domain name upon its annual expiration for a one-year term.  GoDaddy proactively sent multiple renewal notices prior to the expiration and subsequent renewal transaction which informed our customer the product would be renewed unless additional action was taken.  A refund for the domain name registration renewal is not applicable.  However, if our customer cancels the domain name within 30 days of the renewal that occurred on October 23, 2015; in accordance with our Refund Policy, we will provide a refund for the private registration.We appreciate our customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Kindest regards, [redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address

and bring clarity to the additional concerns presented by the complainant. We stand by our previous response. GoDaddy

has upheld its agreements in good faith with the complainant and honored its

terms of service. Contrary to the complainant’s

statement, GoDaddy’s Change department was engaged in extensive conversations with

them starting October 28, 2015. The complainant failed to complete the change

of account process which would have moved the two domain names in questions

into an account within their control.  As previously stated, the complainant

may wish to review and utilize the Uniform Domain Name Dispute

Resolution Policy (UDRP) or pursue this matter further through the court

system. GoDaddy cannot become involved in this third-party dispute and hopes

the complainant can resolve their concerns with the parties involved.Thank you for the opportunity to

address and bring clarity to the concerns presented by the complainant.Kindest regards, Terri H[redacted]

[redacted] GoDaddy.com [redacted]

Complainant does not dispute the excellent record keeping of Godaddy.  Complainant would refer to content of those contacts by Godaddy which would paint a different picture.  Complainant has consistently requested a return of his $750.00 due to personal illness which prevented him from forwarding information to Godaddy.  Complainant would also state that even when Godaddy did receive multiple photographs and text, that rather than build any part of the site with those materials, Godaddy chose to wait until complainant "was finished" before actually doing any work on the site.  Complainant would also state that Godaddy's advertising led complainant to believe that Godaddy actually had a design team, when in fact, Godaddy requested not only complainants materials, but could not move forward because complainant did not provide a layout for Godaddy.  Complainant has been most honest and truthful with Godaddy, and specifically requested a refund on numerous occasions, long before any contracts expired.  Complainant would close his comments by stating that over the entire period in  question, Godaddy has done zero work to the complainant's web site despite having materials in October of 2015, and therefore Godaddy should not be entitled to the $750 because they have not fulfilled their end of the contract.

Thank you for the opportunity to address the additional concerns presented by the complainant.As previously stated, GoDaddy does not and never has participated in domain name “front-running”.The domain the complainant has referred to, sexexercise.com, has never been registered through GoDaddy or any of its affiliates.  Contrary to the complainant’s understanding, registration dates of domains are not able to be changed arbitrarily by customers or by registrars such as GoDaddy. Again, GoDaddy will not provide the complainant with any of the domains they have mentioned in their original complaint or rebuttal.  We again encourage the complainant and any of our customers to purchase any available domains they desire at the time they show as available for registration, as domains are sold on a first-come, first-served basis.Thank you again for the opportunity to address the additional concerns presented by the complainant.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I have been a client since 2007
I have renewal my contract as such
I had a renewal til 2018
Why would they dump my files when I had paid til 2018
I want a new site uploaded
I dont care if they do it as long as I can move it if I want to
I have business cards,t shirts and letterhead and product . That I am losing on every day
I updated my site 2015 and paid someone all this is visible by godaddy to check
No emails and no calls. No personal emails sent to my godaddy account which I would have seen was there. Anytime I went there.
I want y site back or I want what I have lost so far. 3000.00 ius just the site cost not the merchandise loss.
attached is the 2018 renewal and all the ones I paid for as good faith . Where is there faith . Why would you dump files in todays world .IT IS THERE BUSINESS FOR [redacted] <

The "free addon" mentioned was not advertised as a free addon, but rather as one of the primary features of the VPS hosting account that I purchased.GoDaddy has a partnership with the provider of the CDN and it is not the customer's responsibility when the service does not work properly.
While using [redacted] is optional, it is not a free addon service selected by me. It was a reason why I purchased the hosting plan. It does not work, and use of it cripples my VPS as well, causing it not to work properly.

Thank you for the opportunity to address the additional concerns presented by our customer. As previously mentioned, GoDaddy does not compensate our customers for utilizing third party support in an attempt to resolve issues with that company’s products. Our customer repeatedly indicated issues with Verizon.net email within Microsoft Outlook. GoDaddy’s 24/7 support teams would be more than happy to assist with any technical issues our customer may be experiencing with GoDaddy products or services.  They are available via phone at ###-###-####.Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer.The information available does not support our customer’s claim that they requested to not renew when GoDaddy’s care team contacted them via phone on April 22, 2015. Again, GoDaddy proactively sent renewal notices prior to the expiration dates each year informing our customer their hosting would be renewed in accordance with their account settings unless additional action was taken.While we understand this is a frustrating situation for our customer, ultimately, account management is a customer responsibility.  As a one-time exception to GoDaddy’s refund policy, we have refunded the most recent renewal, a total of $68.28.  The renewal from 2015 is not refund eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Please see attached Additional Explanation of Issue with GoDaddy.

Thank you for the opportunity to address the additional concerns presented by our customer.

As stated in our original response, we have no record of our customer contacting support staff to request cancellation of services and deactivation of their account.

Our customer is correct; account deactivation is not an option they will find in their account. The process of deactivating an account must be completed by support staff following security validation of the account by our customer. This is done via phone or chat support, not postal mail. Additionally, before an account can be eligible for deactivation, all active products within the account must be canceled by our customer. Should they require assistance with product cancellation, our support staff will gladly assist them.

Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,Stephen J[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response.  Ninety-days prior to the domain expiration and subsequent renewal, GoDaddy began proactively sending notices to our customer to inform them the service would be renewed in accordance with their account preferences unless action was taken.  Customers may, at any time, log into their account and modify this preference. Account management is a customer responsibility. Furthermore, an email containing transaction details was sent to our customer upon the successful renewal of their service. The service renewal took place June 4, 2016.  Our customer did not contact our 24/7 Customer Care teams until June 20, 2016.  As our customer did not cancel the domain within 5-days of the transaction date, the service is beyond refund eligibility.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with us. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On May 5, 2016 our customer contacted our Hosting Support teams regarding an error received when moving website content from a cPanel shared hosting plan to a Virtual Private Server (VPS) located within the same account.  The issue of an empty folder being copied from the shared hosting to the VPS was identified and a restoration of the website to the shared hosting plan offered, accepted, and initiated. Once the restoration was started, our customer indicated they did not want the website content restored to the cPanel hosting, but to the VPS.  During this move, our teams encountered a technical issue and needed to re-initiate the restore process. When the restoration was nearly complete, our customer requested the restoration be ceased. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Per our terms of service (to which our customer agreed) it is our customer's responsibility to maintain independent backup copies of data uploaded to their GoDaddy hosting account. GoDaddy does not compensate for potential lost business or website rebuilds needed as a result of not having a current backup. Additionally, the issue of email being down was quickly resolved with a nameserver update. The domain name was pointed to the VPS and email functionality was restored. Our office previously offered a 6 month renewal of the VPS at no charge to our customer. If our customer would like to accept that offer, they may connect with us directly at [email protected] you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns.
As previously stated, GoDaddy will sometimes offer promotional items or bundles with new purchases. We certainly understand the customer’s concerns with products being added and will share the customer’s feedback with our internal teams.
Again, our customer is under no requirement to purchase/utilize the [redacted] plan(s) included in the promotion, and can remove the plan from the shopping cart during the checkout process, by clicking the “Remove” link prior to checking out.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,
Ken C[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On July 27, 2015 and July 28, 2015 our customer purchased...

several products via online transaction for one year each; Website Hosting, Starter Email, Website Builder, and one domain name with Private Registration. On July 27, 2016 and July 28, 2016, per our customer's account preferences, GoDaddy was instructed to automatically renew the services in question and did so in a good faith effort to honor its agreements with our customer.GoDaddy sent seven renewal notifications between April 28, 2016 and July 22, 2016 as well as order confirmation emails on July 27, 2016 and July 28, 2016. Our customer connected with our 24/7 Customer Care center on July 28, 2016 to have all unwanted items canceled and refunded. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.While GoDaddy processed our customer’s refund on July 28, 2016, [redacted] may hold those funds for up to 10 days. During that time [redacted] determines if they have any outstanding claims to those funds, such as if a sale from a different company that was processed through [redacted] was still owed. If [redacted] finds they have an outstanding claim, all or part of the refund will be applied to what is owed. Otherwise, the funds typically would be released back to our customer’s financial institution by the 11th day.If our customer has not receive the funds, they will need to contact [redacted] directly. We have provided their contact information below for our customer’s convenience:[redacted] Contact Info:U.S. and Canada Customer Care###-###-####[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Go Daddy has continued to charge my credit card for services that I have not used. I closed my business almost 2 years ago and they are still charging me. They said my account was on auto renewal, which I never signed up for. I didn't even know about it. I called within 5 days of my card being charged and they refused to give me a refund. This is a deceptive practice!! They should not be able to charge you without your knowledge or sign you up for auto-renewal without your knowledge.