GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer’s correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of an annual Website Builder plan via an...

online transaction our customer acknowledged the following agreements:• Universal Terms of Service Agreement• Website Builder Service AgreementThe latest version of these agreements and other legal agreements may be found at:http://www.[redacted]As part of a promotional offer, the purchase included a free domain registration for a one-year term.  Customers are required to add the desired domain registration to their order prior to completing the transaction.  The complete details of the promotion are as follows:*One FREE .COM, .CO, .NET or .ORG with purchase of a new 12-, 24- or 36-month plan. Plus ICANN fee of $0.18 per domain name per year. You must add the domain name into your cart before purchase, and you must select a domain term length equal to or less than the term length of your plan to qualify for the free domain offer. If you purchase a domain name for a term longer than the term of the plan, you will be charged for the additional registration term at the then-current rate. Cannot be used in conjunction with any other offer, sale, discount or promotion. Free domain offer applies only to the initial purchase term. After the initial purchase term, domains purchased through this offer will renew at the then-current renewal price.Unfortunately, our customer did not take advantage of the offer and selected the "I Don't Want My FREE Domain" option during the purchase process.Resolution:GoDaddy sincerely values our customer's business and has upheld its agreements with them in good faith. Our office was unsuccessful in connecting with our customer via phone to address their concerns. As a gesture of goodwill and one-time exception, GoDaddy will provide our customer (at no cost for the first year term) an unregistered .COM, .CO, .NET or .ORG domain registration for a one-year term; the domain name must be available as a new registration only.  We respectfully request that our customer contact our office directly to have the domain name placed in their account. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the customer’s additional concerns. GoDaddy stands by our previous response. Since our previous interaction our customer has provided the two IP addresses in question directly to this office.  An unblock request for those addresses was submitted on November 26, 2014, and this request was confirmed to our customer by email. While GoDaddy can request the unblock of an IP address, it is up to the provider to honor our request. As previously stated, blocked IP addresses will typically be automatically de-listed after 7 days.  Again, our office has communicated directly with our customer in response to a posted Revdex.com review submitted by them prior to the current complaint. At this time, if our customer has continued to received bounced emails they will need to contact the recipient email provider as GoDaddy has requested an unblock. Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer. Regards,[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On February 10 and 12 of 2016 our customer’s hosting plans expired. Per their account preferences, GoDaddy attempted to renew the services utilizing the associated payment method; the financial institution declined payment.  GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting services without payment prior to cancellation due to non-payment on March 1 and 3 of 2016. Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges a $149.99 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service. The content on our customer’s two sites has been restored as requested.  One of the domains and the associated name servers are registered through a 3rd and must be updated.  As such, GoDaddy is denying the requested refund. We recommend our customer make note of their expiration date and back up their site content to avoid future issues; account management is a customer responsibility.    Thank you again for the opportunity to address the concerns presented.Regards,John M[redacted]Office of the CEO - GoDaddy

I did say that I was dissatisfied but I also said to go forward & make the site live as long as I had access to the photos etc.. then I would make the changes I wanted. Arden with the design team was the one that told me ok and consider it done. I started adding products to my store but wasnt able to preview them after saving or by going straigt to the site. I also got an email around this time that my account was about to expire & this was after I had already paid the $305. As it turns out they failed to update it on their end & as a result I was told that I had been adding my items to the online store when it should have been the quick shopping cart so I wasted all my time there. Chad walked me through where to put them & how & I proceeded again. Once again, unable to see my new work. He asked for photos of the error messages which I sent. He told me if I had any questions or problems to email him & he'd get right back with me. That didn't happen either. I finally called & was apologized to because he hadn't checked his emails. He asked me too walk him through how I was adding them because he still couldn't understand why so I did and was told I was doing it correct & shouldn't be seeing the error. As far as the design, that still hasn't been fixed. The legal part that I paid the additional $ for was never added. The only thing that has been done or added was 3 photos were added so I will pay for that but The rest was all my work when I hired you at the start. I was told more of the additional photos I chose from fotolia would be added to fill in the page & that wasn't either.  After all this I do not feel comfortable moving forward in case I had questions or ran into more problems with you & not being able to get help. I havent even gotten it while getting set up. I was told that I wasn't going to get a refund but I havent even gotten what I paid for. I'm still unable to make any money & still waiting for the store to be fixed and online. I'm over it

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and would like to present the following.Upon purchase of services, our customer acknowledged and accepted the following agreements:•...

Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementCopies of the latest version of these agreements may be found at:[redacted]On November 27, 2012, our customer purchased several services including a domain name for a one-year term.  This is for the service period ending November 27, 2013.On November 27, 2013 our customer manually renewed their domain name registration for another one-year term via an online transaction and also added our Protected Registration service to the domain.  This is for the service period ending November 27, 2014.One of the features of our premium Protected Registration service is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification.Our office has attempted to connect with our customer to discuss their concerns and have been unsuccessful. Our customer has completed the process of removing the Protected Registration service from their domain name.  They may now cancel the domain name registration from within their account.  Education:The following GoDaddy Support articles will be helpful to our customer in disabling automatic renewal and/or canceling an unwanted product:Managing Renewals for Products and Services -[redacted]Canceling Products -[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the...

following agreements up conducting business with GoDaddy:· Universal Terms of Service· Domain Name Registration Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxIn May 2012 the complainant moved the domain to this account from another GoDaddy account through a Change of Account process. At that time, the domain name was set to a manual renewal setting. GoDaddy provides customers with full control over the manual and automatic renewal feature and they may, at any time, log into their account and modify this preference. On February 3, 2014 the complainant manually renewed their domain name for a one year term.Per the complainant's account preferences, GoDaddy was instructed to not automatically renew the domain with the latest domain renewal and did so in a Good Faith effort to honor its agreements with the customer. Account management and renewal of domains is solely a customer responsibility and the complainant agreed to this when they registered domains through GoDaddy. While we make a best effort to partner in the complainant’s success the complainant must also be responsible for their actions or lack thereof.GoDaddy sent renewal notices prior to the expiration date on:· December 24, 2014· January 23, 2015· February 22, 2015· March 9, 2015· March 19, 2015GoDaddy also sent notices after the expiration date on:· March 25, 2015· March 29, 2015· April 5, 2015On the day a domain name expires, in this case March 24, 2015, the complainant agreed and purchased term of domain registration ended. After the complainant's agreed and purchased term of domain registration ended GoDaddy (at our own cost) provided the complainant with a 42 day grace period to renew or redeem the name.  After an 18 day grace period from time of domain expiration, GoDaddy charges an $80 redemption fee to redeem the domain.The domain was cancelled out of the account on May 5, 2015 and notification was sent via email but the complainant did not reach out to our Customer Care team regarding the domain until May 18, 2015. At this time our Customer Care team offered to help the customer by waiving half of the redemption fee as a courtesy goodwill gesture to the complainant. The complainant declined the offer.GoDaddy also offers hosting services as a stand-alone product. The complainant has a hosting plan that was purchased on April 27, 2010 and has been set to automatically renew on a monthly basis since the original purchase. GoDaddy has done so in good faith to honor its agreements with the customer and their account preferences.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant would like to redeem the domain name we are glad to honor the Customer Care team’s offer to waive half of the redemption fee.  This would allow the complainant to redeem the domain for $40 plus the cost of the domain renewal.The complainant can take advantage of this offer by reaching out to our office or by contacting our 24/7 Customer Care team at ###-###-####.We will be unable to accommodate the request for a refund on the complainant’s hosting as the service has and is working as intended.EDUCATION:The complainant may find the following GoDaddy support articles useful:What happens after domain names expire: https://support.godaddy.com/help/article/6700/what-happens-after-domain-names-ex...⇄ Policy: https://support.godaddy.com/help/article/8849/refund-policy?locale=enThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Melanie Van KlaverenOffice of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260[redacted] Phone[redacted] Fax

Dear Dispute Resolution Consultant, Thank you for the opportunity to shed further light on our customer’s concerns. Our records indicate that our customer’s second upgrade (from 90 GB to 120 GB of storage space) required that GoDaddy migrate the server from one platform to another with more available space.  This migration completed within 5 hours of purchase.  However, we cannot verify what our customer may or may not have seen prior to the upgrade.  As stated previously, our customer did not contact our support staff until after the second upgrade on November 1.  After the upgrade migration completed, the available space of 120 GB was verified by our server administrators. To avoid the possibility of any future confusion, we recommend that our customer contact our 24-hour Customer Care staff if they have any questions related to their server’s specifications.  While we cannot find where GoDaddy erred, we hope that our customer sees our courtesy refund as the gesture of good will for which it was intended and we certainly apologize for any inconvenience the customer may have experienced.  Thank you again for the opportunity to bring further clarity to the question presented by our valuable customer.Kindest Regards,[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Auctions Membership Agreement•    Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]The .ASIA domain in question was offered by a third-party for sale via GoDaddy’s Auctions website.  On April 14, 2014 the complainant completed a transaction to purchase the domain, which was then moved to their GoDaddy customer account on April 18, 2014.  These domains have specific residency requirements which the complainant was advised to update on multiple occasions to activate the domain.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The domain name in question is available in the complainant’s account, however they will need to fully update the contact information for the domain before it would be active for use.  As the domain is already available in the complainant’s account, we are unable to provide the requested refund.EDUCATION:Certain country-specific top-level domains (TLDs) such as .ASIA have residency requirements that must be met.  In this case, the complainant would need to update their CED contact information to re-activate the domain.  The CED contact is the party responsible for the domain. The complainant may find the following link useful:About .asia Domain Names[redacted]The complainant will want to review the section entitled “Can I update the contact information for .asia domain names?” for further information on the steps needed to update the CED contact information.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy Agreement The latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn August 5, 2007, the complainant registered the two domain names in question via an online transaction, each for a two year term. This is for the period ending August 5, 2009. At the time of purchase, the complainant also opted to add private registration services to the domain names via an affiliate company, Domains By Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information.On May 10, 2009, the complainant manually renewed the domain names and associated private registrations, both for additional two year terms via online transaction. This is for the period ending August 5, 2011.On June 8, 2011, the complainant again manually renewed the domain names and associated private registration services, both for a four year term via online transaction. This is for the period ending August 5, 2015.On August 6, 2015, per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain names and associated private registration in question for an additional 2 year term, and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to and after the expiration date on:• July 6, 2015 at 4:09 AM MST (30 days)• July 31, 2015 at 5:44 AM MST (5 days)• August 6, 2015 at 7:51 AM MST (automatic renewal of domains and private registration)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.As the complainant mentioned, they transferred the domain name registrations to another registrar on August 28, 2015. When a domain name is transferred between registrars, any registration time associated with the domain is transferred to that registrar as well.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.The registration costs of the domain names are non-refundable as the complainant was already informed by our customer care center. GoDaddy has already provided the funds to the domain registries in question to extend the domains’ registrations, and it is an unfair proposition to ask GoDaddy to incur the cost of the complainant’s domain name registrations, despite the registration time transferring to the complainant’s new registrar.As the complainant has opened a dispute with PayPal, GoDaddy is unable to provide any goodwill gestures in the form of a refund. EDUCATION:The complainant may find the following links from our Help Center useful:• Refund Policy: https://www.godaddy.com/help/refund-policy-8849• Automatic Renewal: https://www.godaddy.com/help/automatic-renewal-19059Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Thank you for the opportunity to address our customer’s additional concerns.
We stand by our previous response. GoDaddy followed up with our customer via email to inform them of the Domain Buy status. Emails were sent to the email address on file for our customer’s account. Our Domain Buy Service agents attempted to connect with the registrant of the domain in question however, they were unsuccessful in connecting with the registrant.
GoDaddy will stop attempting to broker a sale after 30 days if there is no contact with the owner of the domain. As a courtesy to our customer, GoDaddy attempted two additional times to connect with the domain registrant for brokering the sale of the domain in question.
As GoDaddy has not been able to connect with the domain registrant, the claim has been closed.
Per GoDaddy’s Refund Policy the Domain Buy service is non-refundable. Our Domain Buy Service agents provided the service as offered, and we are unable to provide the customer with their requested refund.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.- GoDaddy continues to have my domain name suspended at the moment of this response and continues to extortion me to pay ransom to get it transferred to other Registrar.- GoDaddy has make no attempt on their side, as they said to you, except getting a sales rep. to further solicit me to pay the ransom (his contact has been CC here) and attached you can find our communication in [redacted] (emails with full headers) and a [redacted] of them (if you need exact translation proof, let me know), until the point I declared that my intentions are to resolve this amicably by transferring the domain name to another Registrar that respects the constitutional rights of free speech in press, but that I HAVE NO INTENTION TO FALL FOR THEIR EXTORTION AND PAY A RANSOM FOR MY OWN DOMAIN NAME.EDUCATION: A Registrar, is a private company that has been accredited by [redacted] and get the reselling rights of Domain Names from [redacted]. They have not offered my organization any other service like hosting or email service through which they would have the right to regulate the content, they have just offered me the domain name which is not their own product, it is a digital asset owned by its Registrant (me), Regulated by [redacted], serviced by [redacted] and Billed by GoDaddy.Please let me know what I must do, in order to be able to transfer my domain name to other Registrar, without having to pay illegal ransom to extortionists that have no respect for the constitutional rights of freedom in speech for the press.Looking forward for your help in this !Best Regards,[redacted] 

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear belI do not work for GoDaddy, LLC nor the banking industry. I provided information as another card before paying for the domain name. Then closed out everything and was told that he couldn't use the new card only the old one which made no sense at all. In the real professional world when a payment is made to anyone for services or goods and the recipient does not receive the payment a tracer is made by the issuer of payment and if that is not successful in producing funds; then payment is reissued in another form and in this case as I was told a paper check. That I have not received. Just give me my money back and make this go away! Every person I spoke with as a representative of GoDaddy, LLC has given me a different story and the run around. Call the bank, Call GoDaddy, Call the Bank, etc. Will someone please do their job and think out of the box. This just requires a little common sense and not text book hand me down.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On July 2, 2014 our customer purchased an Economy cPanel Hosting plan for a one year term during a call to GoDaddy’s Customer Care Center. During this call our customer was properly advised that migrating the content of their existing website to this plan was their responsibility. 
On July 13, 2014 our customer contacted our Customer Care Center and was again provided with instructions to migrate their website content. 
On July 2, 2015 the hosting plan expired. Per our customer's account preferences, GoDaddy was instructed to not automatically renew the service and did not do so in a good faith effort to honor its agreements with the customer. Account management is a customer responsibility.  The hosting plan was ultimately canceled on July 22, 2015 for non-payment.  On March 4, 2016 our customer contacted GoDaddy’s Customer Care Center to request a refund for the year of hosting. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.  The hosting plan our customer purchased functioned as intended.  Our customer allowed it to run its term of purchase and then expire. As GoDaddy did devote resources to our customer the refund they have requested is not applicable. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for bringing this matter to our attention. We have reviewed our customer's complaint and account and would like to present the following.

 

On February 1, 2012 our customer purchased the three domain names in question...

for two years each. Prior to processing this order our customer acknowledged the following agreements:

 

·   Universal Terms of Service Agreement

·   GoDaddy Domain Name Registration Agreement 

The latest version of these agreements and other legal agreements may be found at: 

https://www.godaddy.com/legal-agreements.aspx

Per our customer's account preferences, GoDaddy was instructed to automatically renew our customer's products and did so in a Good Faith effort to honor its agreements with them. Account management is a customer responsibility. GoDaddy also sent multiple notices to the customer prior to the renewal date to allow the customer time to adjust their account preferences. 

RESOLUTION:

GoDaddy acted in good faith to uphold its agreements with our customer; specifically, renewing the domain names upon their expiration date in accordance with their account preferences.  At this time the automatic renewal feature has been disabled for this customer's account.

 

As discussed in the Domain Name Registration Agreement, domain name renewals are non-refundable.  GoDaddy is unable to recover the funds paid to the registry for the renewal of the domain name in question and cannot absorb the cost considering we only followed our customers instructions .  Therefore, the domain names will continue to remain in an Active state until their expiration date.

 

Should our customer have any remaining questions in regards this matter, they may contact us at ###-###-#### or via email at [redacted]@GoDaddy.com.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.  

 

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

###-###-#### Phone 

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.The customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service• Domain Name Registration Agreement• Domain Name Proxy AgreementThe latest version of these agreements can be found at: [redacted]Our customer made a similar complaint we responded to on December 19, 2014. On December 16, 2014, our customer contacted GoDaddy’s support staff to remove an add-on service, Protected Registration, from their domain name purchase. Our customer worked with our Protected Registration team to remove the service from the domain name.  This does not cancel the domain itself, only the protection. In our previous response, we informed our customer that while the Protected Registration was cancelled on the account, they were still responsible for cancelling their domains should they wish to do so.Our customer took no action to cancel the domains from the account and the domains in question renewed on May 2, 2015. GoDaddy sent renewal notices prior to the renewal on:• January 31, 2015• March 02, 2015• April 1, 2015• April 26,2015• April 28, 2015These notices indicated the domains would be automatically renewed upon expiration unless action was taken.  GoDaddy provides customers with full control over the automatic renewal feature. Customers may, at any time, log into their account and modify this preference.  Account management is a customer responsibility.  RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  We have connected with our customer and walked them through the cancellation process. We also provided a refund to our customer as a goodwill gesture.Thank you again for the opportunity to address and bring clarity to the concerns presented by our valued customer.Best Regards,Ken C[redacted]Office of the CEO - GoDaddy[redacted]

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 21, 2016 our customer purchased GoDaddy’s Domain Buy Service...

(DBS) for the domain in question during an online transaction. This service enlists GoDaddy's Domain Buy Agents to attempt to contact a current domain name registrant and attempt to negotiate a sale of the domain name registration.  Domains are sold on a first-come, first-served basis. Our Customer claims that GoDaddy has "front run" a domain name that they attempted to register or capture through Domain Buy Service. Domain “front-running” is the act of registering domain names after a registration search is done in an attempt to profit from them. GoDaddy does not and never has participated in domain name “front-running”. We encourage our customers to purchase any available domains they desire at the time they show as available for registration.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  We presented our customer’s offer to the current registrant and fulfilled our obligations. According to the public WHOIS directory, the domain name in question has been registered since December 18, 2003.  GoDaddy is not the registrant of this domain name, as it appears it has been registered by another GoDaddy customer who has elected to utilize private registration.On August 24, 2016, our customer submitted a minimum/maximum offer for the domain. On September 2, 2016 our customer declined the current registrant’s offer to sell the domain and the Domain Buy Service claim was closed. Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,John M[redacted]Office of the CEO – GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by our customer. All promotional offers provided by GoDaddy contain details and limitations of the offer.  Our customer attempted to use a promotion that did not apply to the transaction in question.  We will only honor valid promotional offers our customers may receive from GoDaddy.Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer,Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution ConsultantThank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services our...

customer acknowledged the following agreements:

• Universal Terms of Service Agreement• Quick Shopping Cart AgreementThe latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspxOn April 29, 2014, our customer purchased Quick Shopping Cart for 1 month. Quick Shopping Cart is a service which GoDaddy provides where our customers may construct an online store to sell their products or services. Customers that wish to accept credit cards as payment must also utilize a Merchant Provider.GoDaddy offers an application for a Merchant Provider account (a $59.99 value) with purchases of certain tiers of Quick Shopping Cart, however our customer was under no obligation to utilize this offer. If they have been assessed charges from the merchant provider, they would need to contact the merchant provider directly for further assistance in addressing their concerns. GoDaddy is not the recipient of these funds.Resolution:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.Education:Our customer mentioned TransArmor in their complaint. They may wish to visit the address below for more information regarding this service offered by the merchant provider.https://www.firstdata.com/en_us/smallbusiness/transarmor.html

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards

[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

The problem is all of the lies that were told me for two months. I was told at first there was a backup but, I would have to pay to have it restored. So I called back a couple of days later to talk to someone else then was told that I was within the thirty days of the moving so that it would not be a charge to have it restored. Next I was told that sorry they could not find a backup sorry. That was it nothing was done, I asked to speak with a supervisor or manager and was told that I would have to hold on after waiting after talking on the phone for an hour with a customer support person and I didn't have the time, so I ask if they could call me back and he said not they don't do that I would have to wait or call back later. I called back later and waited then there was some kind of excuse that the supervisor was busy and would call me back and I asked they do that? And this guy says sure. I waited for a call then nothing. I have been calling and asking to speak with a supervisor for over a month and never have I talked to one or have they CALLED AT ALL but, I was told they would. Then I spoke with one person that actually was some help and did what they said they would do. I had to ask for compensation it was not offered to me for my time, trouble and for then losing my data because of incompetence. I had asked about compensation many times before for all of my time wasted and my site being down for so long and all they said was sorry. They did send an email saying sorry but, enjoy 20 percent off your next purchase? When I got the two years free was the only time someone did anything and I was going to be content with that but, the next day the site was still not working after whatever they did and I had to call back again. It was down for three more days after they gave me the two years free so I had to deal with them over the phone for hours again trying to get this fixed. Please see attachments!!!