GoDaddy.com

Thank you for the opportunity to address our customer’s additional concerns. GoDaddy does not typically send renewal notices via mail, as these notices are time-sensitive in nature.  Ultimately, our customer chose the initial purchase term and renewal term of the hosting.  At the time of purchase and renewal, our customer had many options available to them such as recording the expiration date in their ledger or calendar.  Again, account management is a customer responsibility.  While we make a best effort to partner in our customers’ success, our customers must also be responsible for their actions or lack thereof.We encourage our customer to review and manage their account settings to prevent further unwanted renewals.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

A GoDaddy customer service rep called us to offer to renew our services for our commercial website. The agent was extremely aggressive about asking for our sales numbers, how much our wholesale cost on products is, asking for our percent markup etc. The agent also discussed other peoples businesses with us. We found this to be an extremely unprofessional conversion as none of these questions were relevant to the conversation or the products offered. We certainly may be incorrect in our assumption but it seemed very much like the agent was trying to extract private and sensitive information for his own, or a friends personal gain.

We will no longer host through GoDaddy after speaking with this agent.

I renewed my address on their website. I entered all required information including payment and after sending the site replied "There was a problem processing your transaction, please try again". After checking their site to make sure no payment was taken and seeing none, I repeated my effort. Two days later my CC company notified me of a "duplicate charge". I called and Godaddy replies if I want my "SECOND" charge refunded they will have to "CANCEL" my address. That's like the mechanic telling you that in order to change your headlight he'll have to completely take your car apart. What?
Their site was having problems and I could have called but it was just easier and after many successful transactions with Godaddy I was OK with that. The amount was only a little over $15 and it won't break me and it does pay for a second year.
It's just when they try and tell me I ordered a second year and I did not, and then if I want a refund on one payment they will have to CANCEL my address.....? This reminds me of how [redacted] used treat their customers. It makes me uneasy with Godaddy now because I own about 12 addresses and I don't trust them anymore. I think I would rather spend some extra time to move to a better company than having to beg them to correct any kind of REAL problem that may occur in the future.

I have had issues with excessive load times on 2 of my sites hosted on Godaddy. When I call I usually am told that the server these 2 sites reside on is obsolete and will continue to get worse over time. They tell me the only answer is to move these 2 (and my other 11) sites to one of their new servers. The problem is I don’t have the time to move all sites and they want $100+ to move an individual site which makes this expensive for me.

I have dealt with many assorted vendors over my IT career and have never been told that I would have to help pay, or even be inconvenienced, due there requirement to bring equipment up to date. My understanding is my sites will continue to slow down then eventually break if not moved. This seems very much like black mail and I am amazed if they are not getting major push back from their customers. I read they initially planned to move everything themselves with no cost to customers but it seems that has been abandoned.

I will begin to move sites to another host provider as time permits to keep this from occurring again.

There should be a ZERO STAR just for this type of company. They are complete frauds. They tried to automatically charge me for extra storage for my free email address even after I told them to turn it off. When the auto charge for the extra storage to my free emails didn't go through the deleted all the emails that had the extra storage for no reason and didn't even let me know that this had happened. Spoke to a "customer service supervisor" named [redacted] in their AZ offices who basically berated and insulted me while trying to defend these business practices. I'm shocked that instead of apologizing for destroying all my emails for no reason and not letting me know of it; he basically said I should of known this and its my fault.
I am filing a formal complaint to the company and to the attorney general. This company can care less about their customers and the complete lack of moral and ethics of business.
ZERO STARS FRAUDULENT ACTIVITIES

They promote an email client service called "WorkSpace". This email service is nothing but CRAP!! Multiple problems sending, receiving and even just filing emails. When you call them, it is nothing but an upsell to a diff product. Personally would not recommend them AT ALL!!

GoDaddy.com reached out to me to renew a domain I had set up when my credit card expired. I told the sales rep that I did not want to renew and to not charge my card. The next day, my credit card was charged. I called GoDaddy and was told to fill out a form which requested a copy of my driver's license. I did so, and then received an obscure email saying they needed business documents. The domain I had was never a business. I spoke to another GoDaddy sales person who said that the department received my documents but had three days to get back to me - of which within 24 hours if it was not resolved I would not get refunded as it was out of the 5 day grace period. GoDaddy blamed me for not closing the account before the renewal date. However, they charged my card close to $150 when I spoke to a sales rep the day before the renewal date saying to cancel. I am so disappointed with how GoDaddy has treated this and even my credit card company conferenced me in with GoDaddy and complained about how they were treating customers. Luckily, my credit card is fighting this battle with me as even the GoDaddy rep said the phone notes indicated I had canceled it over the phone! What a waste of time and energy to have this resolved. Really disappointed.

This company is a scam. They will charge your account with no notice. The information that the reps give you on the phone is only 50% true. They will tell you what you want to hear and make things seem very simple, then they will charge you without you knowing.

Dear Dispute Resolution Consultant,

 

Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.

 

Upon purchase of the Private Registration service...

our customer acknowledged the following agreements:

 

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Domain Name Proxy Agreement

 

The latest version of these agreements and other legal agreements may be found at:

www.godaddy.com/legal-agreements.aspx.

 

Go Daddy offers Private Registration services via another company, Domains by Proxy. In order to cancel, or otherwise manage this service, you must log into your DomainsByProxy.com account to do so. Our customer agreed to this when agreeing to the terms of service and this was also explained to our customer several times; they have previously followed the proper procedure to cancel the service with other domains. Account management, including cancellation, is a customer responsibility.

 

RESOLUTION:  

 

GoDaddy acted in good faith to uphold its agreements with our customer and worked with them to cancel the service and refunded both the latest renewal (2 years for $17.98), plus last year’s renewal (1 year for $6.38) as a gesture of goodwill.  Therefore, we now consider this issue resolved.

 

Thank you again for the opportunity to address and bring clarity to the concerns presented by our valuable customer.

 

Kindest regards,

Office of the CEO - GoDaddy

###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Upon the addition of our Protected Registration services to the specified...

domain name, our customer acknowledged the following agreements:• GoDaddy Universal Terms of Service Agreement• Domain Name Registration Agreement• Domain Name Proxy AgreementThe most recent version of these agreements can be found at the following URL:[redacted]RESOLUTION:   Go Daddy has upheld our agreements with our customer. Our customer has completed the process of removing the Protected Registration service from the domain name and a full refund for the most recent service renewal has been provided.      Our office has connected with our customer via phone to provide clarification of the service they had purchased and any other account assistance that may be required.  Our customer indicated the matter has been resolved to their satisfaction.   Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this...

complaint resolved.

Regards,

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the customer. We have reviewed this matter and would like to present the following.

The customer acknowledged and agreed to the following...

agreements upon conducting business with GoDaddy:

• Universal Terms of Service Agreement

• Hosting Agreement

The latest version of these agreements may be found at:

http://www.godaddy.com/legal-agreements.aspx

The customer called our support teams on August 8, 2014 indicating their site showed signs it had been tampered with. This issue is unrelated to our services but is the result of the customer using out-of-date hosting applications or scripting.

It is a customer’s responsibility to maintain the coding of their site as well as maintaining proper backups.

RESOLUTION:

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.

We have been able to connect with our customer to address and bring clarity to their concerns. As a onetime gesture of goodwill, we have waived the $150 restore fee and begun the restore process.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the customer.

Kindest Regards,

Office of the CEO – GoDaddy

Scottsdale, AZ 85260

###-###-#### Phone

###-###-#### Fax

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention.

 

GoDaddy has millions of email customers and the vast majority have no problem utilizing our services with Android devices. We sincerely wish the package purchased worked for this customer and apologize for any inconvenience this incompatibility may have caused them.

 

Android is an Open Source Operating System, the applications that can run on Android devices are subject to variation from manufacturer to manufacturer. The devices can also vary from user to user depending on how they have configured their phone and/or any applications they may have installed that might interfere with communications such as email. We are not placing blame on the customer but rather simply stating technical insights.

 

If the customer wishes to attempt to use our email services again in the future with another mobile device, we will provide the same plan to them for one year at no cost. If they wish to accept this offer they may contact our office directly.

 

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest regards,

Office of the CEO

Dear Dispute Resolution Consultant,Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.Prior to the purchase of products and services our customer...

acknowledged the following agreements:* Universal Terms of Service Agreement* Hosting AgreementThe latest version of this agreement and other legal agreements may be found at: [redacted]On November 18, 2014, our customer contacted GoDaddy support staff to report an error when trying to pull up their website. After extensive research and troubleshooting, it was determined that the error was caused by one of our customer’s files, specifically, the code within the file. The hosting service provided to our customer was working as intended. Our customer was advised to review their code as we do not offer support for custom scripting. During subsequent interactions, our customer was again advised that the issue was with their coding. It appears our customer did not follow through with the suggestions from our support staff.Resolution:GoDaddy values our customer’s business and acted in good faith to uphold its agreements with them.Our customer has since canceled their hosting service. A refund has been issued to our customer in accordance with our Refund Policy.Education:The customer might find the following article useful.GoDaddy Statement of Support[redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant

Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.

Prior to the purchase of products and services our...

customer acknowledged the following agreements:

• Universal Terms of Service Agreement

• Domain Name Registration Agreement

• Domain Name Proxy Agreement

The latest version of this agreement and other legal agreements may be found at: [redacted] On December 11, 2009 our customer purchased a domain name transfer for the domain in question via an online transaction. During the same transaction, the customer added our premium Protected Registration service. One of the features of Protected Registration is to protect against the cancellation/expiration of the domain name. Domain names which have this service cannot be canceled until the Protected Registration is canceled. This is done by way of submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Department.

On December 30, 2014, our customer submitted a request to have Protected Registration removed from their domain. Our support staff responded with a request for documentation proving ownership of the domain based on the information provided to us by the customer when the service was established. The customer had full control over their Registrant and Organization (business) information at the previous registrar that subsequently carried over to GoDaddy during the transfer. It is a Registrants’ (customer) responsibility to ensure accuracy of their data.

Resolution:

GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service.

The Protected Registration service functioned as advertised; keeping the domain from being canceled without proof of identification.

Additionally, our Protected Registration includes privacy service through an affiliate company, [redacted]® ([redacted]). ([redacted]).

Private registration shields a domain owner’s personal contact information within the public Whois directory by listing [redacted]'s name, mailing address, and phone number instead of the customer’s personal contact information. It appears this may be what our customer is referring to with their claim that GoDaddy entered fictitious information within their account. GoDaddy does not arbitrarily add or make changes to personal information within customer accounts. Our request for documentation was based solely on the information provided to us by the customer from within their account.

Our customer has completed the process of removing the Protected Registration service from their domain name. They may now cancel the domain name registration from within their account.

Education:

The following GoDaddy Support article will be helpful to our customer in canceling any unwanted product:

Canceling Products

[redacted] Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.

Kindest Regards

[redacted] Office of the CEO - GoDaddy

[redacted] ###-###-#### Phone

###-###-#### Fax

Dear Dispute Resolution Consultant, Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. We have reviewed this matter and would like to present the following. The complainant acknowledged and agreed to the following agreements upon conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration Agreement• GoDaddy Quick Shopping Cart AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspx Based on additional information we have finally located the related account. On October 1, 2014 the complaint purchased a Quick Shopping Account for a one year term. Quick Shopping Cart is no longer compatible with the complainant’s intention to integrate with [redacted].  We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.  RESOLUTION:  GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. GoDaddy has provided the complainant with a refund of their Quick Shopping Cart, please allow 5 to 7 days for this to reflect with their financial institution. Cancellation of the Quick Shopping Cart will remain the complainant’s responsibility. For assistance in cancelling Quick Shopping Cart they can contact our 24 Hour Customer Care Center for assistance ###-###-####.  We have not been able to contact the complainant directly however, as a gesture of goodwill we have provided the complainant with a one year subscription to our Online Store at no cost. Online Store is compatible with [redacted].  EDUCATION: The complainant might find the following articles useful. Getting Started with Online Storehttps://support.godaddy.com/help/article/9045/getting-started-with-online-s...⇄ the Online Store to [redacted]https://support.godaddy.com/help/article/12025/connecting-the-online-s...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-products Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention. We have reviewed our customer's correspondence and the GoDaddy account in question to which we would like to present the following.   Prior to the purchase of products and services...

our customer acknowledged the following agreements:   ·         Universal Terms of Service Agreement·         GoDaddy Online Bookkeeping Service Agreement The latest version of this agreement and other legal agreements may be found at: http://www.godaddy.com/legal-agreements.aspx  We appreciate the complainant’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Resolution:GoDaddy has upheld its agreements in good faith with the customer and honored its terms of service. We have refunded the latest Online Bookkeeping transaction fees paid by our customer. Additionally, we have provided our customer with 1 year of a new GoDaddy Online Bookkeeping plan at no cost. We are working with the customer to transfer their data to the new plan within their account. Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.  Kindest Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn January 26, 2013 the complainant purchased GoDaddy’s Economy Windows Shared Hosting for a one year term.  This hosting account has automatically renewed annually per the complainant’s account preferences, with the most recent renewal occurring on January 26, 2015.Additionally, on January 26, 2013 the complainant also registered a domain name for a one year term.  This domain has also automatically renewed annually per the complainant’s account preferences.  Per the complainant’s account preferences, GoDaddy was instructed to automatically renewed the domain in question on January 26, 2015, and attempted to do so in a good faith effort to honor its agreements with the complainant, however the complainant’s financial institution declined payment.  Prior to the domain’s expiration, GoDaddy proactively sent multiple notices to the complainant on the following dates:•    October 28, 2014•    November 27, 2014•    December 27, 2014•    January 11, 2015•    January 21, 2015RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.If the complainant first wishes to recover their content from their shared hosting account, they have 45 days from the date of renewal to cancel the hosting account in question to receive a refund to their payment method.  The complainant can contact our customer support team once canceled to request a refund.EDUCATION:As the domain is expired, the complainant’s website would not currently display live.  However the complainant is able to recover their content via GoDaddy’s Hosting Control Panel, or via use of a third party FTP (file-transfer protocol) client and the hosting account’s IP address.The following articles from our help center may be useful to the complainant in accessing their content on their shared hosting account:Backing up Your Shared Hosting Accounthttps://support.godaddy.com/help/article/8480/backing-up-your-shared-host...⇄ can I download my shared hosting backups?https://support.godaddy.com/help/article/3382/where-can-i-download-my-sh...⇄ to Your Hosting Account with FileZilla (FTP)https://support.godaddy.com/help/article/104/connecting-to-your-hosting-acc...⇄ Your Hosting Account’s IP Addresshttps://support.godaddy.com/help/article/5232/finding-your-hosting-accoun...⇄ you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: [redacted]On March 6, 2014 our customer registered a domain name for a one-year term. This is for the period ending March 6, 2015.On February 26, 2015 our customer renewed their domain name for another one-year term and also purchased additional services via an online transaction.  On February 27, 2015 our customer contacted our billing teams and requested a cancellation of their latest transaction, including the domain renewal.   The products purchased on February 26, 2015 were canceled, including the domain name registration, and a full refund for the transaction was provided as the complainant requested.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  Our office has been in contact with our customer to discuss their concerns and appreciate their feedback.  We have assisted our customer with regaining the registration of their domain name, which is active within their GoDaddy account.  If our customer requires assistance with the management of their domain or any other aspect of their account, they can contact GoDaddy’s 24 Hour Customer Care Center at ###-###-####.Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.  Best Regards,[redacted]Office of the CEO - GoDaddy