GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

It's false advertising for that product and their rebuttal was I should have read the terms . The ,problem is is that when you're speaking to the representative on the phone they don't read 10 pages of the terms and services.if that had been the case I would not have purchased the product.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Marketing Applications Agreement• GoDaddy Domain name Registration Agreement• GoDaddy Hosting AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 23, 2014 the complainant purchased two Domain Names and a Business Website Builder plan for a one year term. Subsequently on February 2, 2015 during a call with our Customer Care Center the complainant purchased GoDaddy’s Get Found service at a cost of $121.01 for a one year term.  The complainant next contacted our Customer Care Center on March 22, 2015 with questions regarding the configuration of their Get Found service. RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. The GoDaddy products the complainant purchased are working as expected, furthermore their website is listed in major search engines such as [redacted] and [redacted]. They can see this online by simply visiting [redacted] or [redacted] and searching for “[redacted]” removing the quotation marks and replacing exampledomain.com with their actual domain. [redacted] and [redacted] have both indexed multiple pages for the complainant’s site. Indexing (listing, linking to) the complainant’s website is established by this inspection.Should the complainant desire to cancel their Website Builder and/or Get Found service we will be happy to provide a refund for the time remaining on the services as an In-store credit in accordance with our policies. Domain Names are not refundable.EDUCATION: The following GoDaddy Support articles may be helpful in the future to the complainant for managing their GoDaddy products and services:Getting Started with Get Foundhttps://support.godaddy.com/help/article/8974/getting-started-with-get-foun...⇄ Productshttps://support.godaddy.com/help/article/7468/canceling-productsRefund Policy https://support.godaddy.com/help/article/8849/refund-policyThank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Best Regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] The statements by GoDaddy are not true. In particular the following statement;"The capability the complainant is requesting be added to GoDaddy’s Website Builder is not currently available and we have no time frame for its release. "I am not asking for any capability beyond what I was promised. I purchased a Web Builder package that allows me to build ONE website for presentation on BOTH stationary and mobile platforms. The stationary platform works as it should, the mobile platform does not. This is an issue with Godaddy's Webuilder program. Again; The mobile website does not present properly; improperly highlights menu items; highlights menus options for pages other than the one you're on, improperly changes colors of non-highlighted menu items, etc. 30% of my business comes from mobile platforms and the manner by which GiDaddy's Webuilder presents my website is unprofessional. I am asking that they fix the issues within their system that are preventing the mobile websites from working properly. I paid for a service to properly publish my website on both stationary and mobile platforms and I am only receiving service for a properly published stationary platform. I am not asking for any capabilities beyond what was promised.I have spent more than two months trying to get GoDaddy to resolve this issue. Throughout, I have been lied to, given wrong information, provided dead links to open repair tickets, repair tickets closed without being resolve, told the issue was resolved when it still remains and generally blown off with no resolution. Their technical service is deplorable and designed to run the customer around in circles. So when GoDaddy claims that;"GoDaddy's technical support staff has worked diligently and vigorously to resolve all technical issues the complainant has experienced. ""That is also untrue and unaddressed.In response to GoDaddy's final statement;"If the complaint desires more flexibility in the management of their website we will provide them a with a one year subscription for GoDaddy’s Starter Managed WordPress at no cost"I require SSL for my business and WordPress does not provide SSL certificates. Again, I don't require more flexibility, I require nothing more that the product I purchased; a properly published website for both stationary and mobile platforms.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The GoDaddy rep failed to tell me about the unrealistic charges. When I challenged the charge they claimed that an e-mail was sent to me regarding the charges and that I would have five (5) days to cancel. I did not receive acknowledgment and would have definitely cancelled. I clearly asked the rep at the time he was persuading me to consolidate, and he assured me  that the only thing that would happen is that I would be paying for all my domains at one time and that they would be prorated. The amount was ridiculously high and I would never have agreed to it. When they cut off my website and no one could go to same, I had no choice except to agree to pay. It's like holding a gun to my head. This company, or some of its' reps, must be on commission and what this one did was unscrupulous and wrong.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:* Universal Terms of Service Agreement* Website Builder Service AgreementThe latest version of these agreements can be found at: [redacted]On May 12, 2014, our customer purchased a Business Website Builder plan and a Search Engine Visibility plan for a one-year term via an online transaction.  This is for the period ending May 12, 2015. On May 12, 2015, per our customer's account preferences, GoDaddy was instructed to automatically renew the services upon expiration and attempted to do so in a good faith effort to honor its agreements with the customer.  However, the customer's financial institution declined payment and our customer was notified of the failed transaction via email.GoDaddy sent a renewal notice prior to the expiration of these services on May 2, 2015.  This notice informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken.  Account management is a customer responsibility.On both May 12, 2015 and May 13, 2015 respectively, members of our Customer Care team attempted to connect with our customer to discuss the failed renewal attempts and provide any account assistance that may have been requested. Both attempts to connect with our customer were unsuccessful. Go Daddy participates in card updater services supported by our customer’s credit card provider which may automatically update expired payment methods without our customer taking any action. These practices are discussed within the Universal Terms of Service Agreement referenced above.On May 21, 2015, per our customer's account preferences, GoDaddy successfully renewed the Search Engine Visibility service in question for another one-year term and did so in a good faith effort to honor its agreements with the customer.On May 22, 2015, per our customer's account preferences, GoDaddy successfully renewed the Website Builder service in question for another one-year term and did so to honor its agreements with the customer.Our customer did not contact our Customer Care teams prior to submitting their correspondence to the Revdex.com.RESOLUTION:GoDaddy has upheld its agreements in good faith with our customer and honored its terms of service.  Specifically, GoDaddy renewed our customer's services upon expiration per their account preferences.Our office has been unsuccessful in connecting with our customer to discuss their concerns. The Website Builder and Search Engine Visibility services in question are currently eligible for a refund per our Refund Policy, provided our customer cancels the services within 45 days of the renewal date. Our Customer Care team is available at ###-###-#### or by chat by visiting [redacted] should our customer require assistance with cancellation of the service and to request a refund.EDUCATION:For future reference, our customer may find the following support articles helpful:Canceling Products -[redacted]Managing Renewals for Products and Services - [redacted]Refund Policy - [redacted]Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Best Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the additional concerns presented by the complainant. The Virtual Private Server (VPS) service that the complainant originally purchased did not include data backups as part of the service rendered.  Data backups were an additional option available to them to purchase at an additional cost, which the complainant did not opt to do.  Additionally, as part of the terms of service that the complainant acknowledged and agreed to upon doing business with GoDaddy, they agreed to maintain independent backups of their VPS data.As previously stated, GoDaddy attempted to proactively notify the complainant of their failed billing for the service.  Account management and renewal of products is solely a customer responsibility and the complainant agreed to this when they purchased services through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.The complainant has since purchased a new 2 GB Linux Managed VPS, opting to purchase the tier of services that include data backups.  Regarding the complainant’s pricing concerns, as with many other businesses GoDaddy reserves the right to potentially increase product pricing as business needs arise.  GoDaddy retail and renewal pricing is competitive across the industry, and we also work to provide a much richer value proposition than our competitors through our service.As the complainant has purchased a new VPS plan, they can restore any files they have from independent data backups.  If they did not maintain these backups as they agreed to do, they may want to review sites such as https://archive.org/ to determine if they may be able to recover any of their content.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]@GoDaddy.com[redacted]Scottsdale, AZ 85260

I was lied to and go daddy did not fix anything even though I was told it would be fixed. I had to fix it

Thank you for the opportunity to address and bring clarity to the additional concerns presented.Our administrators were able to restore the content for all five websites associated with the hosting plan that was canceled due to non-payment. As previously stated, hosting restores are not a service GoDaddy regularly offers and are not guaranteed.  Furthermore, when our customer’s hosting plan had been canceled, the email forwarding services which they had received with the hosting plan were subsequently canceled.  Account management is a customer responsibility. This includes the renewal of products and services in a timely manner and maintaining independent backups of website and database content.  Had our customer maintained their own backups, they may have simply purchased a new hosting plan to replace the plan that was canceled and uploaded their properly maintained website files.WordPress provides multiple options to back-up a website and database content. We recommend our customer visit https://wordpress.org/ to review their backup options.  Thank you again for the opportunity to address and bring clarity to the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On February 15, 2016, our customer registered a domain name for a one year term via online transaction.  Our customer’s transaction was flagged for review by our Verification Office, and an email was sent to the email address on file requesting verification of the transaction with proper, legible credentials. Our goal is to reasonably ensure that the owner of the payment method has authorized the transaction(s).  GoDaddy takes customer security and our commitment to preventing fraud very seriously.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.As the appropriate information requested by our Verification Office was not received in a timely manner, the account in question was administratively locked on February 28, 2016.  Additionally, the transaction has been refunded in full to the original payment method, and the domain name registration removed from the account.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

I attached the proof that the error is in your server 100%, always Godaddy wash the hands .

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy.The latest version of these agreements can be found at:...

[redacted]On December 28, 2014 our customer purchased 6 domains names; five for 1 year each and one for 2 years. Per our customer's account preferences, GoDaddy was instructed to automatically renew 3 domain names on December 29, 2015 and 2 domain names December 30, 2015. GoDaddy did so in a good faith effort to honor its agreements with the customer. The remaining domain name had not come due for renewal.On January 10, 2015 our customer purchased a Website Builder Personal plan for 1 year. Per our customer's account preferences, GoDaddy was instructed to automatically renew the service in question on January 20, 2016 and did so in a good faith effort to honor its agreements with the customer.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Contrary to our customers understanding none of their products started as a free trial or were billing on a monthly basis. Our customer accessed their account and canceled all products and services on April 18, 2016, at which time they also requested an account deactivation. At this time the account in question is empty and locked.None of the transactions which have taken place within the account are eligible for refund.Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.  Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found...

a[redacted]On March 3, 2016, several domains expired within our customer’s account. Per our customer’s account preferences, GoDaddy was instructed to automatically renew the domains utilizing their associated payment method and attempted to do so in a good faith effort to honor its agreements with our customer; their financial institution declined payment(s).While GoDaddy sent expiration notices via email to the customer before and after the expiration date, GoDaddy has no control over what happens to the notice after it leaves our system. If a customer changes their email address, we have no way of knowing the new one is unless they inform us by updating their account. Account management is a customer responsibility. On April 14, 2016 our customer contacted our Chat support team and was properly informed the domains may be recovered with applicable redemption fees from within the customer account. The customer stated they will recover the domains online and ended the interaction. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Our office has been unsuccessful in connecting with our customer.  As a one-time exception, our office will reduce the normal $80 redemption fee, allowing our customer to redeem each domain for $20 plus the cost of a one-year registration renewal. Our customer must contact our office directly while the domains are still in an eligible status to reasonably ensure the customer is able to recover the domains.  Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. GoDaddy stands by its original response. The domain name automatically renewed on April 28, 2016 as the Protected Registration was still on the domain. The customer’s initial purchase of Protected Registration service was done so via online transaction, without the assistance of GoDaddy’s customer care teams. The service functioned as intended and advertised, keeping the domain from being canceled without proof of identification. Our customer provided the information requested in order to cancel the Protected registration service.  Account management is solely a customer responsibility and our customer agreed to this upon conducting business through GoDaddy. While we make a best effort to partner in our customers’ successes, our customers must also be responsible for their actions or lack thereof.When a customer transfers a domain name to another registrar, any time left on the domain until expiration carries over. As such, we have only refunded $32.97 back to the customer’s original payment method for the cancelled Protected Registration service.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer.
Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at: [redacted]
On...

June 17, 2016, our customer or an authorized party acting on their behalf processed an online transaction that included two domains and a hosting plan. The two domains were purchased for ten year terms. The hosting plan was purchased for three years. Prior to completing any transaction, customers are able to review and adjust the term length for domain registrations and hosting plans in their shopping cart.On June 24, 2016, our customer contacted our Billing team. During this interaction they explained their intent to purchase the hosting and three domains for a one year term.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer does have an option related to the hosting service. Within thirty days from the date of purchase, our customer may cancel the three year hosting plan and receive a refund by contacting our support staff. They can then purchase a new hosting plan at the desired term. Should our customer proceed with this option, any content already uploaded to the existing hosting plan would need to be uploaded again to the new hosting plan.
Our customer’s domain names are non-refundable in accordance with GoDaddy’s refund policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,Stephen J[redacted] Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

[redacted]On February 10, 2016 our customer purchased their domain name for a one year term through the GoDaddy website. The Internet Corporation of Assigned Names and Numbers (ICANN) requires accredited registrars like GoDaddy to publish the registrant's contact information, domain creation and expiration dates and other information in the WHOIS listing as soon as a domain is registered.The Whois database is an Internet service that finds information about a domain name or IP address. False information is a violation and may lead to the termination of a domain registration. GoDaddy takes our customer's privacy very seriously. Other than as described in the GoDaddy Privacy Policy, found at [redacted], GoDaddy does not provide information to others without express permission. Our customer’s contact information may have been gathered from the Whois information on their domain name(s).RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy offers private registration services as an add-on service for select domain names via an affiliate company, Domains by Proxy. This service masks the registration information required by ICANN and replaces it with Domains by Proxy’s information. If our customer wishes to add privacy to their domain name they can contact GoDaddy’s Customer Care Center at [redacted] Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards, 

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.GoDaddy will sometimes offer promotional items or bundles with new...

purchases of certain items, such as domains.  In this case, our customer appears to be unhappy with the free addition of 1 month of [redacted] email added to the shopping cart when purchasing a new qualifying domain name registration.  RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has already canceled the [redacted] email plan that was included in their most recent domain purchase on July 31, 2016, and therefore should not be billed for its renewal. Our customer is under no requirement to purchase/utilize the [redacted] plan(s) included in the promotion, and can remove the plan from the shopping cart during the checkout process, by clicking the “Remove” link.  Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns.As previously stated, our customer will need to connect with our Facelift team directly at [redacted]@godaddy.com for assistance.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

This response fails to address how I discovered on my own that none of this happened due to non-payment, but due to GoDaddy's failure to properly bill for services. Not only did I not "fail to pay" I have been overpaying as they have been over billing me on the incorrect hosting plans for months. An FTC investigation is forthcoming.

Thank you for the opportunity to address our customer's concerns.Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On August 25, 2015, during an online transaction our customer...

purchased 4 domain registrations with Protected Registration, each for a one year term.   Protected Registration is the highest level of domain protection that GoDaddy offers.  This premium, add-on service provides private registration and also protects against the cancellation, expiration, or transfer of a domain. Domains with this service cannot be cancelled or transferred until the Protected Registration is canceled. This is done by the domain's registrant submitting a valid government issued ID, Business ID if applicable, and a signed form to our Domain Services Team.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.The Protected Registration service functioned as advertised.  Our customer submitted requests to cancel the Protected Registration service for 3 of the domains on July 28, 2016, and those services were canceled. At this time, the 4 domains, one of which that includes Protected Registration, remain active.  If our customer requires assistance to cancel their remaining products they can contact our Customer Care Center at 480-505-8877. Thank you again for the opportunity to address the concerns presented by our customer.Regards,John M[redacted]Office of the CEO – GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. As previously stated, our customer approved the pricing and did not question the currency being charged. The order total was correct and cannot be altered. Our customer received an order confirmation email which indicated the total amount charged in USD. The information is also clearly located within the Order History section of their account. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy