GoDaddy.com

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Workspace Service AgreementThe latest version of these agreements can be found at: https://[redacted]/legal-agreements.aspxThe complainant currently utilizes a 1 GB email address on GoDaddy’s Workspace Email servers.  This email plan does not support IMAP capabilities, which allows users to sync email usage across multiple devices.  If the complainant has used multiple devices, such as a smartphone, PC, and so on, with this email address, it could be likely the email messages in questions could have been downloaded or deleted by one of those devices.  GoDaddy maintains internal backups of customer email accounts for 14 rolling calendar days, as the complainant was informed of correctly by GoDaddy’s customer care on both December 13, 2014 and January 21, 2015.  GoDaddy’s email service is not intended for archival purposes.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.A 14-day restore request was submitted on January 22, 2015 for the email address in question.  If the messages in question were not part of the backups from the 14 days prior to this request, the message may not be recoverable, and the complainant may want to review their own independent backups to determine if they can locate these messages.  Account management, including maintaining independent backups, is a customer responsibility.EDUCATION:If the complainant wishes to maintain backups of their email, they can use an email client to do so.  The following articles from GoDaddy’s support pages may be helpful to them:Understand the Basics of Email Clients:[redacted]Making Sense of Email Clients: Desktop and Mobile:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]

Dear Dispute Resolution Consultant, Thank you for bringing this matter to our attention.  We have reviewed our customer’s concerns to which we would like to present the following. Prior to the original purchase of products and services, our customer agreed to the...

following agreements: •         Universal Terms of Service Agreement•         Domain Registration Agreement•         Hosting Agreement The latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx On April 15 2014, our customer purchased a domain name and Website Builder Plan and did so through an online transaction. Subsequently, on March 14 2015, our customer renewed their domain name through an online transaction. The domain name is separate from the Website Builder. Website Builder is a Template based website builder, which also includes the hosting for the site. The original purchase was a promotion for a free domain for one year with the purchase of the Website Builder. Additionally, the Website Builder was also on sale for the first year and any subsequent renewals would renew at the standard renewal price. This was made clear in our offer’s terms at the time of their online purchase.  We appreciate the customer’s candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry. RESOLUTION: Go Daddy acted in good faith to uphold its agreements with our customer. If our customer wishes to continue using our Website Builder they will need to renew the product at the regular rate.  Thank you for the opportunity to address and bring clarity to the concerns presented by the customer.Kindest regards,[redacted]Office of the CEO[redacted]@GoDaddy.comGoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had requested that GoDaddy send me copies of the emails they sent regarding the expiration of the domain name. To date, I have not received those.  I have scoured my archives and can find none from them about any issue except for invoices. Please have them produce copies of the emails regarding the domain expiration.   

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Can you please provide more assistance in locating the account where the recurrent monthly charges are coming from? I am happy to provide you with whatever information is useful.

Regards,

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• GoDaddy Universal Terms of Service Agreement• GoDaddy Domain Name Registration AgreementThe latest version of these agreements may be found at: www.godaddy.com/legal-agreements.aspxThe information provided by the complainant locates multiple accounts within our system.With regards to the $15.17 transaction specified by the complainant within Account ‘A’; on January 16, 2010 the complainant purchased a domain name registration for a one-year term via an online transaction.  This is for the period ending January 16, 2011.On January 16, 2011; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name upon expiration and attempted to do so in a good faith effort to honor its agreements with the complainant however, the complainant’s financial institution declined payment.  The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt.GoDaddy sent renewal notices prior to the expiration date on:• October 18, 2010• November 17, 2010• December 17, 2010• January 1, 2011• January 11, 2011GoDaddy also sent notices after the expiration date on: • January 16, 2011 (Date of expiration and first failed renewal attempt)• January 21, 2011 (Second failed renewal attempt)• January 27, 2011 (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 27, 2012; per the complainant's account preferences, GoDaddy was instructed to automatically renew the domain name in question again upon expiration for a one-year term and attempted to do so in a good faith effort to honor its agreements with the complainant. The complainant’s financial institution declined payment.GoDaddy sent renewal notices prior to the expiration date on:• October 17, 2011• November 16, 2011• December 16, 2011• December 31, 2011• January 10, 2011GoDaddy also sent notices after the expiration date on:• January 16, 2012 (Date of expiration and first failed renewal attempt)• January 20, 2012 (Second failed renewal attempt)• January 27, 2012 (Successful Renewal for a one-year term upon third, and final automatic renewal attempt)On January 29, 2012 the complainant contacted our support team via email, stating the domain name renewals in Account ‘A’ were unwanted.  Our support team requested a response with the proper validation information to allow them to disclose billing history information within the associated account.  On January 16, 2013; per the complainant’s account preferences, GoDaddy was instructed to automatically renew the domain name for another one-year term and attempted to do so in a good faith effort to honor its agreements with the complainant and the complainant’s financial institution declined payment.  The complainant was subsequently informed by email of the failed renewal attempt and date of the next renewal attempt.  The domain name was ultimately canceled on February 26, 2013 due to non-payment.On July 21, 2015 the complainant responded to our support teams’ 2012 email disputing a transaction which had occurred within another GoDaddy account (Account ‘B’), sending that correspondence to a non-existent support venue.  An auto-responder message was subsequently sent to the complainant with instructions to properly contact our support teams.With regards to the $30.34 transaction specified by the complainant within Account ‘B’; on July 18, 2014 the complainant purchased three domain name registrations via an online transaction.  Two of the domain names were registered for a one-year term, period ending July 18, 2015 and one domain name for a two-year term, period ending July 18, 2016.   On July 19, 2015; per the complainant’s account preferences, GoDaddy was instructed to automatically renew two of the domain name registrations, each for another one-year term and did so in a good faith effort to honor its agreements with the complainant.GoDaddy sent renewal notices prior to the expiration date on:• June 18, 2015• July 13, 2015These notices informed the complainant their domains would be renewed in accordance with their account settings unless additional action was taken.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.  GoDaddy renewed the services upon expiration in accordance with each associated account’s renewal preferences.  At no time had GoDaddy hindered the complainant’s ability to manage their product renewal preferences.  Account management is a customer responsibility.  The renewal transactions which occurred on January 27, 2011 and January 27, 2012 respectively within Account ‘A’ are non-refundable.  However, the two domain name renewals which occurred on July 19, 2015 within Account ‘B’ are refundable per our Refund Policy, provided the domain names are canceled within 45-days of the renewal date.  Once these domain names are canceled, the complainant may contact our 24/7 customer service teams to process the applicable refund.  Education:The complainant may find the following articles helpful in managing their GoDaddy products and services:Managing Renewals for Products and Services –https://www.godaddy.com/help/managing-renewals-for-products-and-services-725C...⇄ Products –https://www.godaddy.com/help/canceling-products-7468Refund Policy –https://www.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Regards,[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present thefollowing. Our customer acknowledged and agreed to the following agreements...

upon conducting business with GoDaddy:* Universal Terms of Service Agreement* Domain Name Registration AgreementThe latest version of our Universal Terms of Service Agreement and other legal agreements may be found at http://www.godaddy.com/legal-agreements.aspx?On August 21, 2014 our customer purchased a domain name registration via an online transaction for a one-year term. This is for the period ending August 21, 2015.On August 22, 2015; per our customer's account preferences, GoDaddy was instructed to automatically renew the domain name and did so in a good faith effort to honorits agreements with the customer.GoDaddy sent renewal notices, per ICANN policy, prior to the expiration date on:July 22, 2015 4:51a.m. MST (30-day notice)August 16, 2015 6:02a.m. MST (5-day notice)These notices informed the customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. GoDaddy provides customers with full control over the automatic renewal feature.  Customers may manage this preference at any time within their GoDaddy account. Account management is a customer responsibility.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service. Given the restrictions set by the .CA Registry, CIRA, the domain name in question is not eligible for refund. EDUCATION:For future reference, the articles below may be of assistance in the sale of the domain name in question. Refund Policyhttps://support.godaddy.com/help/article/8849/refund-policyManaging Renewals for Products and Serviceshttps://www.godaddy.com/help/managing-renewals-for-products-and-services...⇄ Productshttps://www.godaddy.com/help/canceling-products-7468Thank you for the opportunity to address and bring clarity to the concerns presented by our customer.Kindest regards,[redacted]Office of the CEO[redacted]GoDaddy.com[redacted]Scottsdale, AZ 85260###-###-#### Phone ###-###-#### Fax

On October 3, 2015 I received 16 emails from

GoDaddy variously titled "Your domain(s) is set to renew soon" and

"[redacted], here's your domain renewal notice" both of which indicated

that the domains would be renewed on October 8, 2015.  This followed

multiple other emails I received in September with similar titles all of which

apparently did not indicate that anything had in fact been renewed.  I get

so many emails from GoDaddy that I simply do not know if I received a receipt

from the auto renewal on my expired credit card.  On October 9, 2015 I realized that my credit

card had expired so I logged onto the GoDaddy site, updated my credit card, and

submitted the renewal.  It was not clear

that they had all just been renewed for two years.  On October 15, 2015 I noticed that my credit card had

been charged twice by GoDaddy.  I called and explained the situation 

- GoDaddy did not call me. The customer service agent and his supervisor both

told me that I could not cancel my second accidental renewal even though it was

not to occur for 2 years.  They both said

that if I wanted to cancel my renewal from the years 2017 to 2019 I would also

have to cancel my auto renewal from 2015 to 2017 and lose my domains including the

eponymous domain of my copyrighted company name.  Please note that this was 4 business days after my accidental renewal.  Anyone with half a brain can see that I accidentally

renewed my domains from 2017 to 2019 on the same day they were auto renewed

from 2015 to 2017 via an expired credit card, particularly in light of the fact

that I have been renewing these domains every two years for several years.  This was an accident caused in part by Go

Daddy’s confusing communication style of sending dozens of renewal notice

emails over several months.  I will not

settle for a partial refund.  Do the right thing GoDaddy.

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 9, 2015 at 4:12 AM (PST); per our customer's account preferences, GoDaddy was instructed to automatically renew 11 domain name registrations upon expiration and did so in a good faith effort to honor its agreements with the customer.  An email confirmation was sent to our customer immediately following the transaction which contained itemized details.GoDaddy sent renewal notices prior to the expiration date on:• September 8, 2015• October 3, 2015These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On October 9, 2015 at 2:09 PM (PST), 13 domain name registrations were manually renewed by our customer.  Ten of these 13 domain names were already renewed hours earlier.   On October 15, 2015 our customer care team reached out to our customer via phone.  Our customer requested a reversal of the manual, online renewal they had processed the prior week and was properly advised the renewal period could not be removed from the associated domain name registrations and a refund was not applicable per our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On October 15, 2015 the complainant transferred all but one of their domain name registrations away from GoDaddy to another provider. The remaining domain name registration is currently pending transfer away.    GoDaddy is unable to provide the requested refund of $410.52.  The manual renewal period for each domain name registration paid by our customer In this transaction had transferred with the registration to their new registrar/registration provider.The complainant’s refund request of $410.52 for the manual renewal is denied as the renewal period for each domain paid by our customer in this transaction has transferred with the domain name registrations to their new provider.  As a one-time exception and gesture of goodwill, GoDaddy has provided a partial refund in the amount of $178.87 for registration time not transferred to the new registrar on any automatically renewed domains due to being transferred away within 45-days of the renewal date.Education:The complainant may find the following articles helpful:Managing Renewals for Products and Services-https://my.godaddy.com/help/managing-renewals-for-products-and-services...⇄ or Declining A Transfer to Another Registrar-https://my.godaddy.com/help/accepting-or-declining-a-transfer-to-anoth...⇄ Policy-https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

payment was made on october 16 2015  , for both services that the representative asked me to pay . there were  a 83.00 charge and another charge of 13.00 that the representative was suppose to charge on my account . which he did . as matter fact the representative was trying to get me pay for two years up front  which I did not do because I don't like their customer service . they are rude .  my password  got changed a month later . who change my passwords for both emails. a representative name zack C. told me they went to update.com to access my account and change all my passwords . goddady representatives are liars and try to still money from their customers . the representative was supposed to charge about 99.00 from my debit card on october . now if he made a mistake not to charge the right amount on the october 16 it is not my fault . they have to blame their workers not me .  therefore I should not pay for the consequences

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On January 10, 2016 our customer’s hosting plan expired. Per their account preferences, GoDaddy attempted to renew the service utilizing the associated payment method and our customer’s financial institution declined payment.  GoDaddy sent notices indicating the hosting may be canceled unless action was taken.After expiration, GoDaddy provided 20 days of hosting service without payment prior to cancellation due to non-payment on January 30, 2016. Our customer contacted our support team after cancellation to request reinstatement.GoDaddy charges $150 fee per website to restore data on occasions where a customer has not backed up their own content. Hosting restores are not a service GoDaddy regularly offers and are not guaranteed. Restore fees are not punitive; rather, it helps offset expense incurred performing data recovery work. Customers are not obligated to pay a restore fee provided they maintained their own independent backups; a responsibility agreed to upon hosting sites with GoDaddy.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer has since purchased a new hosting plan for a one-month term and may restore their website using their backups.  If our customer had not maintained their own content backups; as a one-time goodwill exception, GoDaddy will reduce the content recovery fee to $75. If our customer wishes to accept this offer, they may contact our office directly.  Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by the complainant.
We stand by our previous response. The domain name provided in the complaint has never been registered with GoDaddy.  Furthermore, the cr provided within the complainant's comments does not identify a GoDaddy account.
We suggest the complainant utilize any contact information they may have and contact the correct business entity to resolve their concerns.
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer had indicated they initiated the process to move a domain name from one GoDaddy account to another, utilizing the Account Change process. There are multiple steps required by a customer to perform this process, including the acknowledgement of our Domain Name Change of Registrant Agreement.  We appreciate our customer’s candid feedback regarding terminology within the email notification referenced and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Revdex.com, Thank you for your service and the Godaddy correspondence dated 4/15/16.
Contrary to Terri Heman of Godaddy claims, we took an active role in managing our account settings and by turned off the automatic-renewal feature in Nov.  to avoid product renewal so that renewal fees could not be charged to our credit card payment method on file before it was set to expire.  According to Godaddy’s terms and agreement, there are no further action required on our part, however, we went further.Godaddy Terms:“NOTE: Unless you have specifically selected the manual renewal option, your purchase includes enrollment in our automatic renewal service. This keeps your products up and running by automatically charging the then-current renewal fees to your payment method on file just before they're set to expire, with no further action on your part. You may cancel this service at any time by turning off the auto-renewal feature in your GoDaddy account.”(Please see attached proof of settings).
Ignoring our account’s preferences, our refusal to set our account to auto-renew, our verbal over-the-phone instructions to Godaddy not to renew any expiring or existing product and services and to cancel all activity and relationship with them, Godaddy used unethical business practice to take unauthorized money for non-renewed product and services anyway. Even after filing this Revdex.com report, Terri H[redacted] of the CEO office of Godaddy refers to us in her Revdex.com reply as, “customer” instead of, “former customer.” We wish this Revdex.com complaint to serve as a cease and desist notice to Godaddy from taken any future monies from our bank account and request they delete any credit card and bank info they have on file on us as their former customer. [redacted]

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

https://www.godaddy.com/legal-agreements.aspx On January 30, 2015 our customer purchased a [redacted] Email plan for a one-year term via online transaction. A courtesy call was made to our customer on December 11, 2015 to discuss their plans for products approaching expiration, and to provide any other account assistance that may have been requested.  Contrary to our customer’s understanding; prior to completing the renewal transaction in question, our customer acknowledged and agreed to the specific products to be renewed, the duration of the renewal period, and the transaction amount. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Account management is a customer responsibility.  Furthermore, GoDaddy accounts are specifically designed for a single user.  Co-managing accounts, such as our customer has done, is strongly discouraged. As a one-time exception to our Refund Policy to amicably resolve this matter, GoDaddy will submit a refund for the latest [redacted] Email plan in question, provided our customer cancels the service by May 6, 2016. Once canceled, our customer may contact our office directly to receive the refund.Our customer may find the following article helpful:Cancel products in your GoDaddy account-[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

[redacted]After reviewing the customer’s account, we were unable to find any history of a [redacted] bundle package or discount ever being in their account. A few years ago GoDaddy partnered with [redacted] to offer exclusive bundles and special savings on GoDaddy products. At this time, customers can no longer link their Godaddy accounts to their [redacted] memberships. GoDaddy discontinued special pricing for [redacted] customers on August 13, 2014.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was offered to purchase our Discount Domain Club membership, which provides substantial discounts for domains. Our customer will be required to pay GoDaddy direct which may result in an increase in fees for the products.Discount Domain Club[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,KayJayOffice of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. While our customer may have drawn a specific design they had wanted, our Professional Web Design team builds Web Store Design projects based on our Quick Shopping Cart product.  Our customer was informed of these limitations during their initial purchase.  Contrary to our customer’s understanding, GoDaddy’s Web Store Design are advertised as theme-based sites based on industry, a full-featured e-Commerce web site based on the content and images the customer supplies.  Again, GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs.  Our customer was correctly informed that this service is non-refundable, as their site build has been completed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Written correspondence has be sent to Godaddy.com as instructed by the phone operator. As far a managing preferences online on my account I have seen no option available to cancel the account. A furthermore when speaking to your company representative they informed me that the only way to deactivate the account was to write a letter requesting the account be deactivated. I have done this already. Please advise the company to keep a lookout for the letter.

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx.On March 19, 2014 our customer purchased two domain names via online...

purchase for a two-year term. On March 16, 2016 our customer reached out to our 24/7 Customer Care teams with questions about domain name renewal pricing.  The provided pricing was accepted by our customer and the renewal was processed. Our customer would have received an order confirmation email indicating the total amount and the currency charged. RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was advised of the correct renewal rate despite the currency not being clarified. The domain names in question were transferred to another provider on April 25, 2016. Given that the renewal time moved with the domain names, no refunds are applicable.We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On April 7, 2016 a validated third party, not our customer,...

contacted our 24/7 customer care teams to discuss the change from the Website Builder plan they had purchased on January 7, 2016 to a Wordpress Hosting plan. The caller purchased the new hosting plan for a five year term and was informed they had a remaining credit on the account for future use. No other products or services were discussed during that call. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Contrary to our customer’s understanding, no questions pertaining to a domain name were asked during the call. Domain names and hosting products are separate products and may bill individually. If our customer wishes to maintain ownership of their domain name, it will need to be renewed before or on its expiration date of November 29, 2016. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO - GoDaddy

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have provided a refund. However, it is not true that I never contacted them. They failed to respond to my communications. They also intentionally make it very difficult to get in touch with them. Their business practices are shady, and their Revdex.com rating should be reduced regardless of the fact that they issued a refund.

Regards,