GoDaddy.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.  Please review the below statement:  WHEN I WAS EMAILED OF THE NOTIFICATION TO MOVE THE NAME IT DIDN'T STATE IT WAS TO A PARKED NAME SERVER.  THIS IS AN IN-HOUSE, INTERNAL OPERATIONAL FUNCTION OF THE CORPORATION.  *THE EMAIL STATED IT HAD RECEIVED A REQUEST TO MOVE THE NAME*.  I DON'T NOTIFY MY CUSTOMERS OF INTERNAL OPERATIONS OF MY BUSINESS OR SEND THEM INTERNAL MEMORANDUMS.  Since, I did not file this request it appeared the request was from a third-party or outside vendor.  This is an internal corporate operation function of which I should not have been notified unless it required my knowledge.  When you set up a name you assume and it does state the name will sit for the period you have requested.  This is changed when you employ a new service for web hosting functions from a new vendor or from them.   This is ridiculous in the IT WORLD and they know it.  Thank you. 

Regards,[redacted]

Thank you for the opportunity to address our customer's concerns. Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal-agreements.aspx. On April 7, 2016 a validated third party, not our customer,...

contacted our 24/7 customer care teams to discuss the change from the Website Builder plan they had purchased on January 7, 2016 to a Wordpress Hosting plan. The caller purchased the new hosting plan for a five year term and was informed they had a remaining credit on the account for future use. No other products or services were discussed during that call. RESOLUTION: GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. Contrary to our customer’s understanding, no questions pertaining to a domain name were asked during the call. Domain names and hosting products are separate products and may bill individually. If our customer wishes to maintain ownership of their domain name, it will need to be renewed before or on its expiration date of November 29, 2016. Thank you again for the opportunity to address the concerns presented by our customer. Kindest regards, Terri H[redacted] Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. As stated in our office's previous response to our customer's multiple complaints, all products currently in our customer's account that have not been canceled are either active and in use, or not refund-eligible.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.GoDaddy does not cancel products from customer accounts on a customer's behalf.  Account management, including cancellation of unwanted items, is a customer responsibility.  Our customer may be able to cancel the protected registration and domains directly from within their account.  If they are unable to remove the protected registration themselves, they can file a claim at cancelpr.com to have the protection removed.  Refunds in the amount of $2721.27 have been provided to our customer and as stated multiple times, no further refunds are available, as the remaining products are still active and have not been canceled, and as such are no longer refund-eligible.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. While our customer may have drawn a specific design they had wanted, our Professional Web Design team builds Web Store Design projects based on our Quick Shopping Cart product.  Our customer was informed of these limitations during their initial purchase.  Contrary to our customer’s understanding, GoDaddy’s Web Store Design are advertised as theme-based sites based on industry, a full-featured e-Commerce web site based on the content and images the customer supplies.  Again, GoDaddy has attempted to work with our customer to the best of our ability and satisfy their design needs.  Our customer was correctly informed that this service is non-refundable, as their site build has been completed.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Mike L[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address the concerns presented by our customer. We would like to present the following:Our customer acknowledged and agreed to GoDaddy's agreements upon conducting business with GoDaddy. The latest version of these agreements can be found at:...

[redacted]After reviewing the customer’s account, we were unable to find any history of a [redacted] bundle package or discount ever being in their account. A few years ago GoDaddy partnered with [redacted] to offer exclusive bundles and special savings on GoDaddy products. At this time, customers can no longer link their Godaddy accounts to their [redacted] memberships. GoDaddy discontinued special pricing for [redacted] customers on August 13, 2014.RESOLUTION:GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.Our customer was offered to purchase our Discount Domain Club membership, which provides substantial discounts for domains. Our customer will be required to pay GoDaddy direct which may result in an increase in fees for the products.Discount Domain Club[redacted]Thank you again for the opportunity to address the concerns presented by our customer.Kindest regards,KayJayOffice of the CEO - GoDaddy

Thank you for the opportunity to address the additional concerns presented by our customer. We stand by our previous response. Our customer had indicated they initiated the process to move a domain name from one GoDaddy account to another, utilizing the Account Change process. There are multiple steps required by a customer to perform this process, including the acknowledgement of our Domain Name Change of Registrant Agreement.  We appreciate our customer’s candid feedback regarding terminology within the email notification referenced and will ensure their concerns are fully reviewed by our customer care managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Gary H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,

Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant.  We have reviewed this matter and would like to present the following.

The complainant acknowledged and agreed to the...

following agreements upon conducting business with GoDaddy:

•    Universal Terms of Service Agreement

•    Domain Name Registration Agreement

•    Domain Name Proxy Agreement

The most recent version of these agreements can be found at the following URL: https://www.godaddy.com/legal-agreements.aspx

The complainant purchased a domain name with Protected Registration and has subsequently renewed it bi-annually since 2007 by instructing GoDaddy via their account preferences. Domains which have Protected Registration cannot be canceled or expire until the Protected Registration service is canceled.  

RESOLUTION:

GoDaddy upheld its agreements in good faith and honored its terms of service.

The Protected Registration service functioned as advertised and intended in this case, to keep the domain from being canceled or transferred to another registrar without proof of identification.  We have connected with the complainant via phone, and provided the information to cancel the Protected Registration service.  They are welcome to follow up with our office for any questions regarding this process.

Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.

Kindest Regards,

Office of the CEO – GoDaddy

[redacted]@GoDaddy.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I reject the response.  
The time between when I received the link advertisement, and when I clicked on it was just seconds.  I reject the notion that legal agreements like the one's refered to can change from second to second (as in between when an offer is made, and a few seconds later when the offer is accepted, on is not allowed to change the terms so fast the change is not noticed).  
Furthermore, I examined the offer at length (as I indicated in my original complaint), and there are no such restrictions.  It is also noteworthy, that the false advertising continues at this moment, and is able to be reproduced.  I reject the notion that in this instance (which seemed to continue at last check) that Godaddy is in compliance with the offers that they make. I am not asking for a refund of the total of $16.96.  I expect to pay for what I ordered, and what I ordered is what I advertised $1 domain registration for ".us" domains.  I also order other products included in the $16.96 total, that are not in dispute.  I am only asking for a refund of the disputed amount, by my calculation, $9.  I still expect to pay approximately $9 for what I did order. In fact I insist I pay per the advertised price for the domain names I am trying to acquire.  And obviously I am not too concerned about the $9 (it is costing me more to write this email). I want to call to the attention of the Revdex.com, who says one of their concerns is "truth and accuracy of pricing", and call out godaddy to  "cease and destist" publishing "bait and click advertising". Because of the penny-nickel nature of the products godaddy sells, they assume they can get away with these types of deceptive practices without people complaining.   I want godaddy to cease this practice, and if they don't, I am looking to document that they persist in such actions so other more severe legal consequences can be brought to bear.   And yes I do want my est. $9 back!

Dear Dispute Resolution Consultant

We have reviewed our customer's rebuttal and would like to present the following.

 

We sincerely appreciate the customer's feedback regarding our staff's service levels. Their correspondence has been shared appropriately in an effort to address any improvement opportunities that may exist.

 

Upon checking the availability of the domain "[redacted].net" this morning I do see it was available for new registration at normal new purchase price should the customer wish to acquire it anew. Again, GoDaddy was instructed not to renew the customer's domain name and honored its agreements with them. Account management, including domain renewals, is a customer responsibility.

 

GoDaddy cannot continue to absorb the cost of fees for our customer's domains and services; we previously absorbed an $80.00 fee as a gesture of goodwill for this customer.

 

As a final exception, we will add one year of Domain Discount Club to the customer's account at no cost to them ($90.00 retail value). The Domain Discount Club will offer the customer the best possible new and renewal domain pricing but will not waive or reduce domain redemption fees. If our customer would like to move forward with this offer they may contact us at [redacted]@GoDaddy.com.

Thank you for the opportunity to address and bring clarity to the concerns presented by our valued customer.

Kindest regards,

Office of the CEO

[redacted]@GoDaddy.com

GoDaddy.com

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Dear Revdex.com,
 I purchased the 3 original domains, [redacted], [redacted], and [redacted] with a prepaid visa card which was purchased from Walmart. I purchased the additional 12 names with my bank card. My bank card money was refunded and my names immediately put back on the open market, and my account suspended. I have never received a refund for my original purchase. They fully know that. It is a prepaid gift card. They mention that I called them once. In actuality, I called them twice. I explained to them that I am on disability. This has called great stress and I am currently in counseling for it. They owe me a complete refund for the 3 original names.......with damages and interest. The appropriate governmental disability advocates are awaiting confirmation of my counseling in order to further pursue the fraudulent and inhumane way I have been subjected to. I had offered to fax or mail a copy of my drivers license. I told them I had no smart phone and no scanner. After hearing this, they demanded a scanned electronic copy of my drivers license, which, upon receiving, they would consider reinstating my account. They have refused to discuss refunding my money or returning my domain names. Their response is entirely unacceptable. Their executive bonuses should not be coming from stolen disability money. 
[redacted] ###-###-####

Thank you for the opportunity to address the additional concerns presented by the complainant.
We stand by our previous response. The domain name provided in the complaint has never been registered with GoDaddy.  Furthermore, the cr provided within the complainant's comments does not identify a GoDaddy account.
We suggest the complainant utilize any contact information they may have and contact the correct business entity to resolve their concerns.
Thank you again for the opportunity to address the additional concerns presented by the complainant.
Kindest regards,
Ken C[redacted]Office of the CEO - GoDaddy

Thank you for the opportunity to address our customer’s additional concerns. As previously stated, account management is a customer responsibility. In this case, a new Website Builder plan was purchased and never set up. This new Website Builder plan is separate from the previously existing Website Builder plan.  While our customer did have an up and running website at that time, there was no action taken on their part to move any of that content to the newly purchase Website Builder plan. Renewal reminders and failed billing notifications were sent on January 18, 2016, February 2, 2016, February 12, 2016, February 17, 2016, February 27, 2016, and March 8, 2016. Each notification indicated that the product in question would be canceled from the account if not renewed. Our customer took no action and as a result the plan was canceled. Phone calls were made to our customer on February 17, 2016, March 25, 2016, April 27, 2016, June, 1, 2016 (two calls were made), and July 19, 2016. It wasn’t until the call on July 19, 2016 that we made contact and were able to discuss the cancellation of the initial Website Builder plan. By that time GoDaddy no longer had any website backups. Again, our customer would be able to set up the website builder plan currently in the account and re-establish the website content from their local backup. Thank you again for the opportunity to address the additional concerns presented by our customer.Kindest regards,Terri H[redacted]Office of the CEO - GoDaddy

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by our customer. We have reviewed this matter and would like to present the following.Our customer acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:• Universal Terms of Service Agreement• Domain Name Registration AgreementThe latest version of these agreements can be found at: https://www.godaddy.com/legal-agreements.aspxOn October 9, 2015 at 4:12 AM (PST); per our customer's account preferences, GoDaddy was instructed to automatically renew 11 domain name registrations upon expiration and did so in a good faith effort to honor its agreements with the customer.  An email confirmation was sent to our customer immediately following the transaction which contained itemized details.GoDaddy sent renewal notices prior to the expiration date on:• September 8, 2015• October 3, 2015These notices informed our customer their expiring items would be renewed in accordance with their account settings unless additional action was taken. Account management is a customer responsibility.On October 9, 2015 at 2:09 PM (PST), 13 domain name registrations were manually renewed by our customer.  Ten of these 13 domain names were already renewed hours earlier.   On October 15, 2015 our customer care team reached out to our customer via phone.  Our customer requested a reversal of the manual, online renewal they had processed the prior week and was properly advised the renewal period could not be removed from the associated domain name registrations and a refund was not applicable per our Refund Policy.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.On October 15, 2015 the complainant transferred all but one of their domain name registrations away from GoDaddy to another provider. The remaining domain name registration is currently pending transfer away.    GoDaddy is unable to provide the requested refund of $410.52.  The manual renewal period for each domain name registration paid by our customer In this transaction had transferred with the registration to their new registrar/registration provider.The complainant’s refund request of $410.52 for the manual renewal is denied as the renewal period for each domain paid by our customer in this transaction has transferred with the domain name registrations to their new provider.  As a one-time exception and gesture of goodwill, GoDaddy has provided a partial refund in the amount of $178.87 for registration time not transferred to the new registrar on any automatically renewed domains due to being transferred away within 45-days of the renewal date.Education:The complainant may find the following articles helpful:Managing Renewals for Products and Services-https://my.godaddy.com/help/managing-renewals-for-products-and-services...⇄ or Declining A Transfer to Another Registrar-https://my.godaddy.com/help/accepting-or-declining-a-transfer-to-anoth...⇄ Policy-https://my.godaddy.com/help/refund-policy-8849Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest regards,[redacted]Office of the CEO - GoDaddy[redacted]Scottsdale, AZ 85260

Dear Dispute Resolution Consultant,Thank you for the opportunity to address and bring clarity to the concerns presented by the complainant. We have reviewed this matter and would like to present the following.The complainant acknowledged and agreed to the following agreements upon...

conducting business with GoDaddy:•    Universal Terms of Service Agreement•    Domain Name Registration Agreement•    Workspace Service AgreementThe latest version of these agreements can be found at: https://[redacted]/legal-agreements.aspxThe complainant currently utilizes a 1 GB email address on GoDaddy’s Workspace Email servers.  This email plan does not support IMAP capabilities, which allows users to sync email usage across multiple devices.  If the complainant has used multiple devices, such as a smartphone, PC, and so on, with this email address, it could be likely the email messages in questions could have been downloaded or deleted by one of those devices.  GoDaddy maintains internal backups of customer email accounts for 14 rolling calendar days, as the complainant was informed of correctly by GoDaddy’s customer care on both December 13, 2014 and January 21, 2015.  GoDaddy’s email service is not intended for archival purposes.RESOLUTION:GoDaddy has upheld its agreements in good faith with the complainant and honored its terms of service.A 14-day restore request was submitted on January 22, 2015 for the email address in question.  If the messages in question were not part of the backups from the 14 days prior to this request, the message may not be recoverable, and the complainant may want to review their own independent backups to determine if they can locate these messages.  Account management, including maintaining independent backups, is a customer responsibility.EDUCATION:If the complainant wishes to maintain backups of their email, they can use an email client to do so.  The following articles from GoDaddy’s support pages may be helpful to them:Understand the Basics of Email Clients:[redacted]Making Sense of Email Clients: Desktop and Mobile:[redacted]Thank you again for the opportunity to address and bring clarity to the concerns presented by the complainant.Kindest Regards,[redacted]

On October 3, 2015 I received 16 emails from

GoDaddy variously titled "Your domain(s) is set to renew soon" and

"[redacted], here's your domain renewal notice" both of which indicated

that the domains would be renewed on October 8, 2015.  This followed

multiple other emails I received in September with similar titles all of which

apparently did not indicate that anything had in fact been renewed.  I get

so many emails from GoDaddy that I simply do not know if I received a receipt

from the auto renewal on my expired credit card.  On October 9, 2015 I realized that my credit

card had expired so I logged onto the GoDaddy site, updated my credit card, and

submitted the renewal.  It was not clear

that they had all just been renewed for two years.  On October 15, 2015 I noticed that my credit card had

been charged twice by GoDaddy.  I called and explained the situation 

- GoDaddy did not call me. The customer service agent and his supervisor both

told me that I could not cancel my second accidental renewal even though it was

not to occur for 2 years.  They both said

that if I wanted to cancel my renewal from the years 2017 to 2019 I would also

have to cancel my auto renewal from 2015 to 2017 and lose my domains including the

eponymous domain of my copyrighted company name.  Please note that this was 4 business days after my accidental renewal.  Anyone with half a brain can see that I accidentally

renewed my domains from 2017 to 2019 on the same day they were auto renewed

from 2015 to 2017 via an expired credit card, particularly in light of the fact

that I have been renewing these domains every two years for several years.  This was an accident caused in part by Go

Daddy’s confusing communication style of sending dozens of renewal notice

emails over several months.  I will not

settle for a partial refund.  Do the right thing GoDaddy.

[redacted]:I have reviewed the response made by the business in reference to complaint ID [redacted]. We take exception to the business efforts to promptly resolve our issues. Our business was significantly impacted with no accessibility to our site for over two weeks along with over a dozen phone calls to support.  With limited to no feedback or follow up, we were left to call in daily for updates reiterating our issues to the next support technician, none of which, added any direct support assistance.Due to businesses final customer service effort to provide migration assistance and their issuance of a 1 year service extension for the impact to our business, this is satisfactory to me. Based on assistance provided and the extension of service recently credited to our account we consider this complaint resolved.Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have repeatedly explained to GoDaddy already that I did not receive their emails.  They claim to have sent several emails to me which I never got. I have also explained to them that they default all donains to renew automatically which is a deceptive business practice. If they didn't deceive they wouldn't have renewals.  This is shady.  These tactics should be stopped.  There are hundreds of complaints against them about this.very issue.  I never go to their site nor do I care to do business with them.  I will do a chargeback with [redacted]. They should refund my money those crooks.  I didn't authorize those transactions and as far as I am concerned they are corporate theives.  They should be punished.  Give me back my money.  [Provide details of why you are not satisfied with this resolution.]

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

[GoDaddy.com and it's office has failed to provide answers to all questions asked in my dispute submitted to and by the Revdex.com. I have stated detail issues in regards to my domain name hosting and it's web-space used and I expect and deserve detailed answers. I have sent screen shots as suggested by the GoDaddy support staff show the issues of my concerns and no one has made any comments in regards to correction being made by GoDaddy. 

My Domain Information Key is not confirming with [redacted], my canonical url is not resolving to the same domain name URL, there are underscores in my page links which makes for poor website performance, unknown and possible data damaging script is being allowed to run on my site without my consent, the domain name entry for my site url is not being validated on the server as the correct url for my domain, due to possible 302 redirects of url site links. My goal and belief ws that I was purchasing the full use of my domain name and all the features of my QSC hosting account. I did not read anything or made aware of I would only have limited use of my account and it's features & assets. I also do not think it would be right to let GoDaddy.com or any other company to force me to request a refund and in the process allow them to destroy my money, my time, my investment and online goals of business economic opportunity.]

Godaddy.com has over and over told me that they refuse to answer any of my support questions to help correct the various errors. If there was not any errors, I would not be making any complaints to begin with. So please do not allow them to continue this pattern of customer abuse. I made these purchases with the hopes of establishing my online presence and multiplying my return on my investment, and therefore conclude I have been setup not to succeed with the products and services and or the sub-standard services thereof that I have received from GoDaddy.com at this time.

Regards,

Go Daddy should not sell or represent a product that they cannot FULLY support. Office 365 is the product. I will be contact the Revdex.com in Arizona as well as the [redacted]. I will most definitely remove all my register domains from renewal when they come due. I will not recommend GoDaddy again to anyone. No escalation of support to anyone with knowledge of product, NO SUPERVISORY SUPPORT or INTERVENTION AT ALL. BY FAR THE ABSOLUTE BOTTOM OF THE RUNG (lower than [redacted]). More than willing to sell a product or service with no support after the sale. Shear and complete disappointment!