Goedeker's

Complaint: [redacted]
I am rejecting this response because:
The table is damaged in more than one spot. The largest damage is the main part. Which would have to be taken apart. It has been back and forth. This has been exhaustive. They were advised well within my 30 days and requested several times to get my money back. I no longer want to do business with this company. You can see by the pictures that this is not damage from delivery. There were worn spots in several places. I just want my money returned and they make arrangements to pick up there damaged table. As always stated I did not pay for damage table to take apart and put back together. 
Sincerely,
[redacted]

We are sorry for the problem as this product was back ordered by the manufacturer. It will be shipped direct to the customer from the manufacturer and they show it leaving their warehouse tomorrow Jan 23. Once again we do apologize for the problem

Initial Business Response /* (1000, 5, 2015/08/06) */
Order had shipped before item was asked to be cancelled. We are sorry for the problem but order was not cancelled before shipment.

Dishwasher has shipped and customer should get a call today to schedule delivery before Jan 3

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Business has refunded the entire amount.
Sincerely,
[redacted]

Customer is being refunded

This is the description ** uses for this product and are sorry if the information does not match the customers expectations

Initial Business Response /* (1000, 5, 2016/02/08) */
The service company insists the customer has an install problem which has been explained to the customer over and over again. We did not do the install and replacing the unit will not correct the incorrect manner in which it has been installed....

We have told the customer if a service company report says it has a service problem and they cannot resolve it we would replace the unit. The service report is very specific in that the unit is not installed correctly by her installer and will not work properly because of this. The service company finally had to refuse to go back because there was nothing wrong with the dryer.

No one stocks this product and everyone would have had the same situation. Of course we want to sell product and we have informed this vendor the product information they give us needs to get better but we cannot control the past. We do apologize but have no control over this situation

We have this being delivered on Wednesday for customer. Sorry the delivery company did not get this done originally

Here is the language from our site regarding this: WEBSITE ERRORSGoedeker's strives to present the most accurate information and product data on our website at all times. It is important to understand that in the Internet Age, things can change quickly. We cannot guarantee the information and...

data on our website will always be complete, current, accurate or error-free. We reserve the right to correct or update any information on our website at any time without notice. I am very sorry for website error. While these are rare they do happen unfortunatelyPricing errors and exclusions are not exclusive to us and happens everywhere. I have also sent you the language from [redacted]. We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or error. This right is reserved whether or not the order is confirmed or a credit card has been charged.If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge.. Pricing Information; Availability[redacted] cannot confirm the price or availability of an item until after your order is placed.  Pricing or availability errors may occur on the [redacted] Sites or through Marketplace Retailers.  The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product.  [redacted] reserves the right to cancel any orders containing pricing or availability errors,with no further obligations to you, even after your receipt of an order confirmation or shipping notice from [redacted].  [redacted] may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.  Pricing for products may be different on the [redacted] Sites or from prices available in [redacted] stores or on [redacted] Apps.   Here is the language from our site regarding this: WEBSITE ERRORSGoedeker's strives to present the most accurate information and product data on our website at all times. It is important to understand that in the Internet Age, things can change quickly. We cannot guarantee the information and data on our website will always be complete, current, accurate or error-free. We reserve the right to correct or update any information on our website at any time without notice.We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or error. This right is reserved whether or not the order is confirmed or a credit card has been charged. If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge.. Pricing Information; Availability[redacted] cannot confirm the price or availability of an item until after your order is placed.  Pricing or availability errors may occur on the [redacted] Sites or through Marketplace Retailers.  The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product.  [redacted] reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from [redacted].  [redacted] may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.  Pricing for products may be different on the [redacted] Sites or from prices available in [redacted] stores or on [redacted] Apps.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The delivery company did fire the employee who used foul language.  We have refunded the customer in full and are sorry for the poor service the delivery company gave them.

We are very sorry the shipping company delayed the order and have spoken to them about this. The unit has been delivered and once again we do apologize for the problem

Complaint: [redacted]
I am rejecting this response because:Their claim that their price is competitive is simply not true.  [redacted] has the same model for sale at $629, which is $30 more than what they originally promoted to us on 12/3 and yet $109 less than what they are now claiming the price should have been all along.  This is a case of them baiting and switching after the fact when they realized their profit margin was not sufficient.   Pricing error policies exist for when egregious errors happen to protect them- not when another provider is offering the same model for $30 more (+4.7%).
Sincerely,
[redacted]

We have been trying and here are the latest notes in the ticket from our customer service manager who has personally worked to expedite this. Nov 8, 2017 10:01:40 AM|All InCustomer Not Notified I called Ge consumer affairs at [redacted] pressed 5 on Spacemaker 6.4 Cu. Ft. White Electric Laundry Center[redacted] SKU: [redacted] serial number [redacted] to find out the service history and to check on parts as this customer is not satisfied and unit still not repaired appears to be waiting on parts. Cust placed order on Sept 7th 2017 and received delivery on 10/4 Am home pro [redacted]. I spoke with [redacted] and she case number is [redacted] case manager name is [redacted] part was ordered on November 7th yesterday part was ordered part number [redacted]. this part was expedited to customer on tracking Fed ex [redacted] should ship from Indiana to customer and when he receives he is to call get [redacted] at he has several phone numbers Phone [redacted] Ge offered $30.00 for inconvenience pus expediting part to him and his case worker has advised him of all this. and service appointment Superior appliance was cancelled on Oct 16 and this was cancelled no reason. .

We are sorry for the problem and the poor service this customer received. We are shipping the customer a new table top.

We are sorry the customer misunderstood the product being offered. The chair is $980 and we would be willing to sell the chair for $680 to take care of the customer

Our policy is if a part needs replacing we will do this and we are living up to our offer

Unit is already scheduled for pickup