Goedeker's

We are sorry we are having so much trouble finding a shipper who will do white glove to this area. As soon as the shipper gives us tracking numbers it will be available for customer when they login

I am very sorry for website error. While these are rare they do happen. Our prices are still very good and lower than anyone we are aware of. I would be willing to offer you 10 year major component warranties on the items you purchased but is all I can do.Pricing errors and exclusions are not...

exclusive to us and happens everywhere. I have also sent you the language from [redacted] and retailers large and small will have occasional pricing issueshttps://www.goedekers.com/Warranty-MCC.htmlHere is the language from our site regarding this: WEBSITE ERRORSGoedeker's strives to present the most accurate information and product data on our website at all times. It is important to understand that in the Internet Age, things can change quickly. We cannot guarantee the information and data on our website will always be complete, current, accurate or error-free. We reserve the right to correct or update any information on our website at any time without notice.We also have the right to refuse or cancel any order containing an inaccuracy or error or which is the result of an inaccuracy or error. This right is reserved whether or not the order is confirmed or a credit card has been charged. If the order is canceled after the credit card is charged, we will issue a credit refund for the amount of the charge.. Pricing Information; Availability[redacted] cannot confirm the price or availability of an item until after your order is placed.  Pricing or availability errors may occur on the [redacted] Sites or through Marketplace Retailers.  The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product.  [redacted] reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from [redacted].  [redacted] may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation.  Pricing for products may be different on the [redacted] Sites or from prices available in [redacted] stores or on [redacted] Apps.

Complaint: [redacted]
I am rejecting this response.I am not willing to spend the extra money because of their mistake. They screwed me up and I can’t get another deal from a different business. Home Depot doesn’t have the deal they had before, nor Frys or Menards.My money were frozen for 6 days because I was expecting  the delivery.I already ordered the kitchen cabinets based on the package I ordered. As a business owner they need to assume the mistake they made and honor the price they offered.It wasn’t just the website error, their representative confirmed the prices. The customer service representative was rude, Kelle hang up on me, so based on my whole experience with this company I expect for  this to be taken care off.If this doesn’t happen I will write about my experience on every possible website and get their rating down and make sure everybody is aware of how they run their business.
Sincerely,
[redacted]

Customer refunded

If a unit has a defective part it is never the retailers responsibility to replace the defective part. Manufacturers provide the warranty on the products and are obligated to repair or replace defects within the warranty period. GE made the unit and regardless of who sells the product it is GE who has the responsibility to make the unit whole at no charge to the retailer nor the customer.  The issue is 100% the responsibility of GE to honor the warranty as designated in owners manual

We have let customer know we will refund them but they have filed a credit card dispute. As soon as customer drops the credit card dispute we will pick the unit up and refund them

Item was shipped on 5/3 and was delivered to her apartment complex and the office did not get it to her or inform her they had the product which is something to address with her apartment complex. Customer called 5 days later and requested to cancel and the product had already been delivered to her...

by this time. If she wants to return it we would work with her and split the shipping charges but she would need to box the unit.  Here is the information on cancellations and returns as listed on our site ORDER CANCELLATIONSAll orders have a 24-hour cancellation window. Review your order right away and contact us immediately if there is a problem with your order. If you wish to cancel your order, please send a verification e-mail to [redacted]@goedekers.com with your name, order number, reason for cancellation, and date of cancellation.      RETURNS & EXCHANGESAs with the rest of our service, we strive to make returns and exchanges as worry-free and customer-friendly as possible. Other retailers will charge you restocking fees when you need to cancel an order or exchange an item, but here at Goedeker’s we take the hassle out of this process by eliminating restocking fees. We will refund the purchase price of the cancelled item, minus shipping costs. Refunds will be credited to the original form of payment. Most refunds take 2-3 business days to process. Incurred shipping costs will be automatically deducted from the refund amount.**Please Note: We cannot take back products without original boxes and packing materials.30 DAY MONEY BACK, 100% SATISFACTION GUARANTEEIf you are not completely satisfied with your order, we will exchange it or refund the full purchase price, minus incurred shipping costs, within 30 days of delivery.Customers are responsible for covering return shipping costs unless the product is deemed damaged and noted at the time of delivery.We will not take returns of, or exchange products that are damaged, installed, or used after the customer has taken delivery.Please make sure the item you are returning or exchanging is placed in the original box with all packing materials, manuals, and accessories included. Returning items is the sole responsibility of the customer. Items damaged upon return cannot be credited to the customer. Keep the following information in mind:Within 24 hours, you may cancel your order without a fee.After 24 hours, your cancellation request will be subject to review.After 24 hours, your cancellation will be subject to incurred shipping fees if the order has already shipped. We will refund the purchase price of the cancelled item, minus shipping costs, once it is received in our warehouse. Refunds will be credited to the original form of payment. Most refunds take 2-3 business days to process. Incurred shipping costs will be automatically deducted from the refund amount.

Initial Business Response
We are sorry for the misunderstanding but we never intended to mislead the customer. We cannot find any call that says we would hold the order but do have an email we sent addressing our inability to hold the product. This is the email we...

sent:
On Mon, 11/16/15, [redacted]
wrote:
Subject: Re:
Shipping for End of Year delivery inquiry
To: "[redacted]"
Date: Monday, November 16, 2015, 2:33 PM
#yivXXXXXXXXXX #yivXXXXXXXXXX
P
( )#yivXXXXXXXXXX
Happy Monday
[redacted],
Thanks for providing this
information. I did review the
models you
selected and unfortunately these are currently on
Black Friday/Cyber monday specials and can
not
be held for
end of year delivery.
Depending on where you live in
relation to
St. Louis Missouri
you are looking at
these items taking about 3 weeks with
the
Thanksgiving holiday throwing a few extra days into
the
mix. If you add white glove
delivery
that
will also get
you a week of free storage
but that only gets us to about
12/15 as the
latest.
Please do let me know
if I can be of any further
assistance.

Customer has been refunded in full