Goedeker's

Complaint: [redacted]
I am rejecting this response because:
I paid full price for a brand-new chair, and I feel it is wrong that I was sent a damaged chair instead. I do not want damaged goods, repaired or not. It is not right to sell damaged goods at new-item prices. I feel deceived. Further, the chair was ordered in November of 2017, and we were told by a customer service rep at Goedeker's that it was not ordered until January of 2018, which is untrue. This also makes me feel deceived. Frankly, after these experiences, I am extremely wary of putting any trust in this business to do the right thing. They cannot even be honest, nor send quality goods. Service is unacceptable - a brand-new item should NOT need repair. It should be in perfect condition, or else I would have saved money and bought a used chair elsewhere. DO the right thing, Goedekers - exchange the chair for one of equal or greater value. Repair is NOT satisfactory, as I did NOT intend to purchase damaged goods. I have spent over $3,000.00 at Goedeker's, and not only were the other two items delivered MUCH later than I was promised, now they are trying to force me to accept damaged goods for new. All I want is a chair in NEW, undamaged condition, not "repaired".  I am even willing to upgrade to a more expensive item. I JUST WANT WHAT I PAID FOR.What truly stings is that I chose Goedeker's because they claim to be Christian, and have the values of Christ. Since when does lying about order dates, and trying to force someone to accept an item which is not new, but damaged, reflect the values of Christ? As Christians ourselves, we are extremely disappointed, and feel, frankly, betrayed, angry, and very sad to have been treated so poorly by people we thought were brethren in Christ. What would Jesus do? He certainly would not lie about order dates,nor try to force someone to accept a damaged item as new.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I sent my letter of rejection and hopefully it went through. I just want this nighmare over. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Their statement is completely false. They have been denying it from the beginning, but they informed me that they cancelled the order. That positively, without any doubt, happened. I called their company to see if there was any way to cancel the order since the order had been placed more than 24hrs prior to my call in. I was placed on hold and told that the order was in fact cancelled. I even confirmed that with the phone operator and she confirmed that the order was cancelled and my card would be refunded in 2-3 days. Since this was a purchase to replace a broken dishwasher, I immediately went to a local business and purchased one. There is no way I would have purchased another dishwasher if I wasn't told the initial order was cancelled. When I impressed upon them the importance of some form of service from their end, they simply denied ever telling me the order was cancelled. It took over 2 weeks for it to arrive and it truly seems like there is something that could have been done on that end. Regardless, I wouldn't even own two dishwashers right now if they hadn't old me they cancelled the initial order. Regardless of any further lies they will tell, and regardless of any company policy they try to point to, THEY TOLD ME THEY CANCELLED THE ORDER. Thats all that really matters in this case. I proceeded with alternative action based on their statement that they cancelled the order.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Just refund my $246 to my credit card then. 
Sincerely,
[redacted]

We were able to get rebates to help the customer. We are sorry the manufacturer was out of stock on his order at the time.

Complaint: [redacted]
I am rejecting this response because the same repeats again.I paid for Power Reclining Sofa and they delivered the manual one.When I called back A CSR named [redacted] responded and she is very harsh.She even disconnected the call and when I call back she hung up on me again.
Sincerely,
[redacted]

01/31/2018: Mediator emailed consumer for update.01/31/2018: They offered me $100.  I find that low but at this point I will accept it and never do business with them again. 02/05/2018: My order number is [redacted].02/05/2018: Mediator provided update to consumer.

Initial Business Response /* (1000, 5, 2015/10/14) */
We are sorry one piece had damage and we have refunded the customer in full for the damaged piece. There was a $20.00 discount for the two piece order and so $10.00 per piece and maybe this is where the confusion came from not getting a full...

refund but refund was in full of purchase price.
The other piece had no damage and if customer wants to return it we would be happy to but on the undamaged piece if she wanted to return it they would have to pay to ship it back as per our policy. There would be no restocking fee just the charges to ship it back if she wants to return it
Initial Consumer Rebuttal /* (3000, 7, 2015/10/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The expense to return the undamaged piece should not be on me. The company sent me a damaged sectional and the undamaged piece of the sectional is irrelevant without the other piece. I should not incur the expense for sending back the couch. They were the ones who sent me a damaged couch. Any charges that are incurred as a result should be their responsibility.

Tabletop is on its way to customer

We have sent the pictures of the table to the manufacturer and they responded this is normal variations when dealing with wood and report back the table has no damage. The table may be returned for a refund minus the shipping charges per our policy. We have tried to work with the customer even though the item was reported outside our policy by offering a 25% damage allowance.  I am sorry this is all we can do

Complaint: [redacted]
I am rejecting this response because: I have not received any refund as of this date.  This puts the business in violation of the 30 day rule by more than 30 days.  This is a violation of Federal Law.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Your concession was only made after a Revdex.com complaint.  Nothing was offered at the time I called your business and no email follow up to an email I sent later.  It is clear you have no desire to make any further attempts to rectify the situation.  I now plan to file a complaint with the Missouri Attorney General consumer complaint division at https://www.ago.mo.gov/app/consumercomplaint
Sincerely,
[redacted]

Here are the notes in the ticket about this delivery Due to the circumstances we had to have this returned back to us to prevent storage fees of $68.20 per day as per [redacted]. We have tried very hard to work with you by waiving the re- delivery fee and given you the chance to take...

delivery. You said you couldn’t take delivery till next week so then storage fees would be applied. As per our policy you agreed to before submitting payment with us you are responsible for the return shipping fee in the amount of $204.36. We will refund you in the amount of $183.91 which is minus the fees occurred as per our policy. If you have any further questions regarding your order or refund amount please contact our customer service team at 1-[redacted].

The unit will be picked up and customer refunded. Vendor does not think the next cabinet will be any different. As soon as vendor picks this up we will refund suctomer

The slipcover purchased is not returnable per our website:EXCLUSIONSSome exclusions apply for returns or exchanges on certain types of items:Bedding, mattresses or mattress accessoriesSeasonal items such as outdoor grills and air conditioners (Exchange or upgrade only; these items cannot be returned...

unless they are deemed damaged upon arrival.)Cookware items (These items cannot be returned or exchanged unless they are deemed damaged upon arrival.)Scratch & Dent or open box items (These items cannot be returned or exchanged unless they are deemed damaged upon arrival.)Custom orders, special orders, or made-to-order items (These items cannot be returned or exchanged unless they are deemed damaged upon arrival.)Plumbing Items (These items cannot be returned or exchanged unless they are free of scratches or other defects, in their original packaging, and have not been installed or used.)Clothing, slipcovers and costumes

This is the cancellation policy direct from our site ORDER CANCELLATIONSAll orders have a 24-hour cancellation window. Review your order right away and contact us immediately if there is a problem with your order. If you wish to cancel your order, please send a verification e-mail to [redacted]@goedekers.com with your name, order number, reason for cancellation, and date of cancellation.Keep the following information in mind:Within 24 hours, you may cancel your order without a fee.After 24 hours, your cancellation request will be subject to review.After 24 hours, your cancellation will be subject to incurred shipping fees if the order has already shipped. We will refund the purchase price of the cancelled item, minus shipping costs, once it is received in our warehouse. Refunds will be credited to the original form of payment. Most refunds take 2-3 business days to process. Incurred shipping costs will be automatically deducted from the refund amount.

We are ordering the customer a new unit and replacing the defective GE. We are sorry GE did not handle this but we will take care of the customer

Order did get messed up and we apologize. Delivery is scheduled for tomorrow

Complaint: [redacted]
I am rejecting this response because: This offer is the original offer made to me after their " so called shipping company " can to my house on Jan-31-2017. This is still a run around by the company Goedeker. [redacted]'s knows the shipping company is not available on weekends.  [redacted]'s told me I would need to take another day off work to have this issues resolved.  I have no experience using shipping companies I can not have the chair shipped back to them I was shipped damaged goods.  Nobody can even sit in the chairs. I tried, and fell to the floor.G goedeker's can have the shipping company come to my house after 4:30 during the weekday or on the weekend I will be much obliged.  Goedeker's is a bad business name that doesn't stand behind their merchandise ordered. Goedeker  continues to give the same unuseful solution to me. This is not a solution being  it's  in conflict with my working hours . If the shipping company could pickup after 4:30 or on the weekends the problem will be solved   I've already used two working days off be an inconvenience by Goedekers and the shipping  company..  I 've paid , in full ,for chairs I can't sit in, I have already fallen on the floor, because I tried to sit down in one of the chairs.  Goedeker's has no intentions on picking up their merchandise their damaged merchandise and refunded my money.  This has been going on over 30 days, and at this point I have benn trying to resolve the matter, but after taking a second day off work, waiting , and nothing was done. This has become a wild goose chase.I view goedeker as a dishonest company.  I will never do business with Goedeker's  again and I would not recommend this company to anyone else. 
Sincerely,
[redacted]

Complaint: [redacted]
We are rejecting this response because: We are getting curbside delivery and [redacted],...

who was home last Friday 7/29/16, will not be home this Friday, thus leaving the washer/dryer stuck on the curb and susceptible to theft. This was explained clearly to both Goedeker's and [redacted] last Friday during the window delivery time they chose NOT to honor. We even suggested that [redacted] make us their last delivery on Friday 7/29/16 since [redacted] was home and they took the wrong route in the morning, but they chose, instead of delivering, to accommodate us by placing [redacted] on hold for over 45 minutes, at which point [redacted] hung up. They have not called back.
Sincerely,
[redacted]