Goedeker's

This refrigerator was available at the distributor at the time of the offer but did get oversold. The manufacturer has changed dates on us numerous times and we are sorry for the delay. We did get confirmation of this unit arriving in the U.S. and is now being processed to ship.  Once...

again we apologize for the delay but production is out of our control. Customer should now have confirmation of delivery and should get their new refrigerator shortly.

We are refunding

Customer has been taken care of

Initial Business Response /* (1000, 5, 2016/02/04) */
We are very sorry for the order taking so long. We have contacted the shipper about the slow delivery and the poor information they were giving. We have refunded the customer in full.

01/25/2018: Mediator emailed consumer for update.01/29/2018: Mediator emailed consumer for update.

Complaint: [redacted]
I am rejecting this response because:I am disappointed that the lack...

of communication since Sept. 6 2016 with no explaination or attempts for over 2 months. The dishwasher was delivered and installed by 1 person, [redacted] (November 23, 2016).  I am pleased with who they sent. He appeared responsible and  knowledgeable. I hope that communication, timely responses and service improves for this local business.  I wait to hear from Goedeker an explaination of communication.  
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:the above accurately depicts the situation; however, that doesn’t make the situation right nor has there been any resolve other then the company cancling my order. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
What they are claiming is simply not true. - First of all I have contacted customer server on 5/17. See Attachment #1 for the first email sent to the customer service. - Second, I have not received any communication from the business on 5/16 regarding regarding the order as they claim. I received an "order is processed" notification on 5/17 stating that I will get another email notification 3-5 business days when its ready to ship. See attachment #2.- Lastly they claim the order is canceled and full refund has been issued but I still see the order status not reflecting this. See attachment #3.To summarize, I expect the order status to be updated, and full amount to be refunded. I do not accept any deductions for shipping. How can you trust a business where they are simple lying to their customers? 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me. The company has yet to contact me to purchase the reduced rails. I was told I receive a call back and it's been two days now. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, since it has already been 3 weeks and no results, this is my final...

attempt at letting them make things right. I will seek further action there after. Thank you.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/06/25) */
We ordered this from [redacted] and they have had a back order on this unit. It is being loaded for shipment from [redacted] to Dallas and scheduled leave Friday and arrive Monday or Tuesday. Customer will be called to schedule a good time for delivery....


We are very sorry for the back order of this product by [redacted] and are doing our best to get this to the customer. The communication was not as good as it should be as [redacted] continued to send us wrong information which we sent to the customer. We do apologize for the problem

Vendor just responded the item has been received. We are refunding

Unit will be repaired under manufacturers warranty

Initial Business Response /* (1000, 5, 2015/09/25) */
If the customer puts the stand together and notices any damage we will have a replacement part sent to the customer. Normally there is no damage but in case the customer finds some we will take care of it.
This is the return policy from our...

site:
30 Day Money Back, 100% Satisfaction Guarantee
If you are not completely satisfied with your order, we will exchange it or refund the full purchase price within 30 days of delivery.
Customers are responsible for covering return shipping costs unless the product is deemed damaged upon arrival.
We will not take returns of, or exchange products that are damaged, installed, or used after the customer has taken delivery.
Please make sure the item you are returning or exchanging is placed in the original box with all packing materials, manuals, and accessories included.
Oversized Items
If the product you are returning or exchanging is an overweight or oversized item that was shipped via Freight/LTL carrier, we will arrange for the carrier to pick up the item for return from your home. You will be billed prior to the pickup for the return shipping costs.

Our site did show the rails were not included but the customer did not notice this. We did work out an agreement to sell the rails at a reduced price for the customer

Refund is being processed

Complaint: [redacted]
I am rejecting this response because:I did not receive the white glove service as the delivery men refused to open the boxes.  I had to argue with them to even take the appliances into the house.  Why would I ask that they not unpack the appliances and then complain that they weren't unpacked? Your response doesn't make sense.  I'm not surprised the delivery company claimed that though since they were unprofessional in every regard.  Goedeker's was already notified that I had not received the hoses and electrical cord.  I do not want them sent to me now.  I already went and bought them from home depot because they never came.  I want a refund for the products I never received.  Your company has also not responded to all three appliances being damaged with the dryer being nonfunctional.  
Sincerely,
[redacted]

We would give customer a 10 year warranty on a new model and a $100 discount. Sorry this model was discontinued which we have no control over

Initial Business Response /* (1000, 5, 2015/07/17) */
Customer ordered it themselves and wanted to return it because it was too small for their needs. The item was exactly as ordered and dimensions were correct. We have refunded the customer in full and all they paid were return shipping charges to...

send it back as indicated clearly on our site.
We are sorry it is not what customer wanted.
Returns & Exchanges
We make returns and exchanges simple and easy! If dissatisfied with your order, simply return the items to us in their original packaging within 30 days of delivery and we'll exchange it or refund the entire purchase price. Return shipping charges may apply.

Complaint: [redacted]
I am rejecting this response because:
When I spoke with [redacted] on the first point of contact on 1/16 to notify your company of damages [redacted] failed at this time to remind or tell me of any 48 hour damage policy. [redacted] told me to send the pictures that she would arrage the night stands to be picked up, when I call into your company in tells me the calls are recorded. If thats the case I encourage you to go back and listen to your employee and honor what she told a customer.
Sincerely,
[redacted]