Gold's Gym

Dear Ms***,We would like to apologize for any inconvenience you may have experiencedYou enrolled your nephew in our facility on and he continued to use the gym up until AprilPer the terms and conditions of your signed contract, a member must submit a notice of cancellation
to member servicesWhen these cancellation requests are received, members are then sent a confirmation email notifying them that their cancellation was successfully processedWe show no record of you ever having submitted this request to cancel your nephew's membership, and the only way we would be able to remove his account from collections is if you are able to provide an email confirmation from member servicesonce that is provided, we can then take action with his accountAs far as your personal account is concerned, member services shows no record of you having submitted a request to cancel childcareOn 08.08.14, you made the $payment you refer to in your complaint and your account was the up to dateThe $charge you are now noticing was a past due balance charge from a draft decline in AugustThis charge included childcare fees, as we had not yet received your notice of cancellationHowever, per your conversation with member services on 09.11.14, childcare has been now been removed from your account, and in accordance with our day notice policy, your final draft for childcare will occur on After that, the only future dues you will be responsible for are your membership dues, for a total of $monthly.Sincerely,Gold's Gym Fitness Alliance, LLC

After several attempts to accommodate these members, we have decided to terminate the membership for John and Kate and clear the past due balance. Contact information has been removed from our system

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below
My phone would allow me to write why I disagreed:
You are correct re: the time my nephew stopped using the facility, I called in April for day care, and his cancellation first I went in to try to cancel the gals at the front said I needed to call the number on the back of the tag, I did that the day after of the following dayNot just that, but when my card was ran in May, I spoke to your GM who is no longer there and advised him of the issue, he assured issue was going to be taken care of, June, JULY past still not removed, Within this time I finally had to call my bank, not only did I talk to the dog on member service but the GM who is no longer there but the one that replaced him, and now the new one there nowYou all have gone through a lot since this issueI NEVER received an email from member services, still haven’t for the call I placed last weekHOW IRONIC, yet this is the policy you want me to followI wouldn’t have minded the day wait for it to be removed had it been cancelled in April like I asked or needed it to
This is the last chance re: my account if indeed it isn’t resolved and refunded I will take it up w/the bank, I have my phone records that show I have called the *Word Rejected* member services time after time, yet you all have no records its bologna

Good Afternoon,After reviewing the complaint I reached out to the General Manger now in charge of that locationAfter speaking with his Front Desk Manger they explained to me the reason the membership was not terminated is because the required signed documentation from the member to
fulfill that request was never received. The details of the cancellation process and required form was sent to the member on 5/28/but was never received backConsidering the circumstances I am happy to issue a refund for the January dues back to his bank account. The refund request has been processed and takes 5-business day to process I want to sincerely apologize for any inconvenience this caused and wish Mr*** the bestIf there are any further questions or concerns please let Mr*** know he can contact me directly at my email address or ###-###-####Yours In Health, *** *** ***Gold's Gym Laredo - North Central###-###-####

Hi thereI apologize - I wanted to mention that in addition to the membership's cancellation, a refund is also being processedPlease allow at least days for this to show on your credit card statement.Thank you and I apologize for the inconvenience

September 20, Complaint Case #: *** Consumer: *** *** ***
To Whom It May Concern: I am in receipt of *** ***’s online Revdex.com complaint regarding his Gold’s Gym membership, and his cancellation request of this membershipIn researching his account, I
confirmed that *** *** provided written notice to Gold’s Gym on August 11, requesting cancellation of his membershipWith this request, *** *** is required to give Gold’s Gym a 30-Day noticeAt the time Gold’s Gym received *** ***’s cancellation request, his membership was scheduled for termination, with a final payment to take place September 1, At this time, *** ***’s cancellation has been received and acknowledged by Gold’s GymHis account is scheduled for termination; however, *** *** currently has a past due balance of $as we have not received his final payment*** *** can pay this balance by visiting his local gym, or by mailing his payment to: Gold’s Gym Intl*** *** *** *** *** Dallas, TX *** Thank you for giving me the opportunity to respond to *** ***’s online complaint Sincerely, Mirna M*** SrCustomer Care Manager

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Thank you for your kind help.Regards,
*** ***

I received a message or 5/14/that *** would like to cancel ***'s accountI called her that day and left a message stating she needed to sign the cancellation formShe came in 6/23/and signed the form prepared by Eric with the last bill date 7/5/written on the formI received a message
that she called 7/6/and I returned her call that dayShe was upset that she was billed 7/5/and demanded a refundI explained the cancellation policy and told her | could not issue a refund but I could switch the membership into her name since her son was not using it, She refused and demanded I deduct $from Eric's check and she would be here that day to pick it upThat is when I said “Ain’t gonna happen"As for *** coming here “week after week" my phone number and my personal email are on our website and my business cards.Thank you,Wes K***Gold's Gym Charles Town

Initial Business Response /* (1000, 7, 2015/11/06) */
We explained to Mr *** that his refund was processed and mailed to himIt was explained that it could take up to business day once everything was processedHis refund arrived within days of his complaint

Dear Mr***,
We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, a member must submit a day request to cancel to member services, either via email or by telephoneUnder no circumstances are cancellations
accepted at the gym levelThis matter must now be negotiated with Swift Funds
Sincerely,
Gold's Gym Fitness Alliance, LLC

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Golds Gym regarding complaint ID ***
Regards,
***
***

Initial Business Response /* (1000, 6, 2015/10/30) */
Contact Name and Title: Christopher ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@crumptruck.com
I am very sorry that *** cannot be counted in our growing list of satisfied customersI take any customer complaint seriously
As such, I have undertaken a thorough investigation of the case, including a review of all supporting documentation, interviews of all personnel who interacted with *** and her assistant, as well as personnel who performed the requested operations on ***'s claw foot bathtub
The tub was brought to our facility at *** E *** ** Springfield on 10/05/*** brought an assistant with her to help unload the tub*** asked us to sandblast the underneath (outer) surface of the tub and the feet, then powder coat the sandblasted surfaces glossy whiteThis is a common procedure for claw foot bathtub restoration and we have had great success with tubs in the past and expect nothing but more success in the futureProduction was completed on 10/08/and ***'s assistant picked up the tub and feet on 10/09/On 10/22/*** called and spoke with Darren *** (general manager) and stated that she thinks she received a different bathtub than the one she dropped off and was going to file a formal complaint with Revdex.com but did not specifically ask for any redress
To explore ***'s assertion that she received a different bathtub, we began by searching our records to see if any other bathtubs were processed at our facility close to the time that hers was here to rule out the possibility of two customer tubs being inadvertently swappedWe did not find any, and this was supported by interviewing the production personnel who said there were no other bathtubs in our possession while ***'s tub was here
As for the possibility of intentional swapping, I can think of absolutely no motivation that we would have to do thatWe are not in the business of selling bathtubs and don't need oneThere is diligent oversight of this operation so an attempt to swap out a bathtub by an employee is highly unlikelyWhat would someone gain from it? I would think very little if anythingWe have a multi year history with the employees involved and have never experienced anything underhanded from themThey are upstanding citizens who are making their way in life responsibly
The bathtub, as received, was stated by one employee to have a rusty, rough cast underneath sideSometimes there are areas of deep rust in older metal and when the rust is removed down to clean metal, pits may be observedThe profile of the sandblasted metal may have a different overall appearance than anticipated due to years of rusting
As for chipped porcelain, I asked the production personnel if our stringent requirements for handling customer property were followedI was shown the precautions that were taken to protect the porcelain surfaces from damage during unloading, loading, and during sandblasting and coating stepsI was assured by our employees that the tub was never dropped or otherwise impacted or abused while in our possessionI am confident that the utmost care was takenAnything that may have happened after it left our facility is beyond our control
After reviewing the circumstances, I am extremely confident that the bathtub *** dropped off is the same one that was picked upBut, if the quality of our work is unsatisfactory, I will refund all of what she paid which is $
Christopher ***
Financial Manager
Initial Consumer Rebuttal /* (2000, 8, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the refundI was led to believe the outside finish would be much smoother and color would be more even lookingI still believe the damage on the inside of the tub was done during the sandblasting processIn the future I will be sure to document both before and after photosUnfortunately I do not have before photos
*** ***

On 1/5/*** entered into a Personal Training contract with Gold's Gym as part of his participation in the Gold's Gym Challenge (copy of contract enclosed)Our facility offered threedifferent programing options that would give the member entry into the contest (copy of presentation
sheet enclosed)All prospective challenge participants were presented with threeoptions to enter the competitionThe "Bronze" level did not include any training servicesMr*** opted for training services and was made part of the competition. The prizes were to be awarded to the top three contestants from each age group for each gender as set forth in the Gold's Gym Challenge Official Rules (enclosed, original can be found at: http://www.goldsgym.com/challenge-2015/ )The Official Rules also clearly outline that there were two parts to the challengeIn order to be considered for the National Contest prizes an individual must win on a local levelMr*** did see great results and as such received positive encouragement from our staffHe was not chosen as a local winner; therefore, was not considered for placement in the National ContestWe can not make promises to any challenge contestant regarding placement on a national level. Please also find enclosed a copy of The Gold's Gym Challenge Official Entry Form as well as a publicity releaseThese are the additional forms that Mr*** signed when he entered the competitionIn addition, Mr***' before and after pictures are enclosed along with pictures of the first and second place male winners in the 18-age group and the overall male winnerAs you can see these contestants had much more dramatic transformations and as such were selected as winnersThis is the type of transformation that the judges are looking for when deciding who toselect as the national winners.The reason free training was offered to Mr*** is because he told us that our gym offered no follow through on our part regarding the challengeThe employee (Brad) who had been in charge of managing the challenge participants ended his employment with us after the conclusion of the challengeMr*** led me to believe that no one had taken his final measurements or pictures. After further research, I found that we do have record of his final measurements and picturesMr. *** himself states in his complaint that Brad, in fact did do what was promised at the end of the challengeMr*** was made a part of the local judging process; however, he was not selected as a local winner and therefore was not made part of the national judging process.Mr*** utilized his training services and saw great resultsHis service contract discloses the length of time that he was committing to a training program as well as our policies regarding refunds of such servicesHe entered into this contract out of his own free will and we provided what he paid for; there,we feel no refund should be given.Melinda L, General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks for getting back to me! I do not wish to further this complaint, as long as the amount that they claimed that I owed is taken care of I am satisfied

*** *** signed up on June 7, for a month couple membership. There were lines to be signed and are signed by this member in their contract. Each area was explained, including dues, duration of agreement, option to cancel for relocation, option to cancel once agreement is
fulfilled, pool addendum and credit card signature. At this time, there is no reason to break or cancel this contract. Members have full written agreement as well. They had days to read it fully and object or cancel. Member also came to club and stated to Wendy W***, that she had somewhere else "free" to workout and that was her reason for desiring to cancelThat is not a legitimate reason either to break contract.Lynn B***GM

*** *** *** *** *** ***
*** ***
*** *** *** ** *** ** *** **
*** *** *** *** **
To Whom it May Concern:I am emailing you in response to a complaint that was sent to us regarding one of our
members. It is our policy that members sign a cancellation form and be current on payments to terminate the agreement -- just as they sign to enter an agreementThis member continued to use the gym months after his month commitment but then went default on paymentsWe have tried to reconcile this with the member by reaching out at least times and even sent a cancellation form and corresponded via email but still refused to become current on payments. Please let me know if there are any questions. -- Yours in Health and Fitness,Jeronimo CP***General ManagerGold's Gym Cheyenne*** ** *** *** *** ** ***
*** *** ***

I have already done what the customer has asked. Not sure why he filed this

I was charged again in July but since the gym submitted a fraudulent contract that I did not sign, my credit card rejected itSo I am no longer owed anythingI would like to make note of the forged contract and send it to whatever authorities possible as it was clearly not a legitimate contractI personally feel violated that someone thought it was ok to make up a fake contract in my name and type my name out where a signature would goThis is extremely disturbing behavior and a widely known company such as Golds should be ashamed of desperate employees who go to these lengthsAs a consumer, I have been exploited to a point where I had to block the gym from calling me, cancel that credit card because they kept trying to charge it and now have very little trust for companies that hold private informationI now realize how risky it is to patronize companies that allow uneducated employees access to clients private information to which they can use to harass customersI understand these people work for commission but to what lengths should this activity be allowed?

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedUnfortunately, the date on the letter you received from the bank when they sent you a new debit card conflicts with the dates you were charged the decline feesThe decline fees on your account were added on 6/03/and 06/17/due to your draft declines on 05/30/and 06/13/According to the date on the letter you received from the bank, your credit card information didn't change until June 30th (which is days after your second draft decline occurred)All additional charges included in the $refund you requested were membership dues (some past due) that you were contractually obligated to pay before your account could be cancelledDue to these reasons, this letter is not sufficient proof to remove the NSF fees from your account and we are unfortunately unable to offer you any type of refund at this time
Sincerely,
Gold's Gym Fitness Alliance, LLC

Mr*** was initially issued a ONE day pass by our front desk coordinator. Mr*** then went to a different employee and was given a free day pass, and did not disclose that he had already been given a trial one day pass. Mr*** then proceeded to bring other
individuals to our facility and attempted to train these people at our facility. Several members of our staff informed Mr*** that this was a clear violation of our Gym policies for the following reasons, it is an insurance liability for a non gym employee to train on site, and we can not stand behind or promote any of Mr***'s training techniques and their potential for success or injury, because he is not an employee, let alone a member of our facility. What became even more disturbing is the question and answer sessions that Mr*** was conducting with members regarding steroids and other potential illegal supplements. This would have a tremendous negative impact to our business and in some cases federal authorities have seized and closed gyms that were active in or perceived to be active in the distribution and use of steroids. For this reason, we refused service