Gold's Gym

After several attempts to accommodate these members, we have decided to terminate the membership for John and Kate and clear the past due balance. Contact information has been removed from our system

To Whom it may concern,
The rule of not dropping and/or slamming weights from overhead has been in place since we opened The only exception to that rule is when a member is under supervision of one of our coaches during an organized class We simply asked
the member to not drop the weights from overhead This is dangerous practice when done unsupervised for the member and for members around them This is a standard rule for all of our locations.Up until this incident we had not witnessed this particular member dropping from overhead, maybe it was being done without the staff being aware When our manager noticed, it was brought to her attention in a very polite way by our staff The member became very irate and began cussing, asked for her membership to be cancelled and stormed out of the gymWe simply complied with her request to cancel her membership which she was paying $19.99/mo Our membership structure is setup for pay as you go, so the member never paid for any gym usage beyond her cancelation request As outlined in her complaint she used the gym regularly and without issue up until this interaction so therefore there is no refund due

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks for getting back to me! I do not wish to further this complaint, as long as the amount that they claimed that I owed is taken care of I am satisfied

Dear Mr***,
We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, a member must submit a day request to cancel to member services, either via email or by telephoneUnder no circumstances are cancellations
accepted at the gym levelThis matter must now be negotiated with Swift Funds
Sincerely,
Gold's Gym Fitness Alliance, LLC

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Golds Gym regarding complaint ID ***
Regards,
***
***

I received a message or 5/14/that *** would like to cancel ***'s accountI called her that day and left a message stating she needed to sign the cancellation formShe came in 6/23/and signed the form prepared by Eric with the last bill date 7/5/written on the formI received a message
that she called 7/6/and I returned her call that dayShe was upset that she was billed 7/5/and demanded a refundI explained the cancellation policy and told her | could not issue a refund but I could switch the membership into her name since her son was not using it, She refused and demanded I deduct $from Eric's check and she would be here that day to pick it upThat is when I said “Ain’t gonna happen"As for *** coming here “week after week" my phone number and my personal email are on our website and my business cards.Thank you,Wes K***Gold's Gym Charles Town

I have already done what the customer has asked. Not sure why he filed this

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedUnfortunately, the date on the letter you received from the bank when they sent you a new debit card conflicts with the dates you were charged the decline feesThe decline fees on your account were added on 6/03/and 06/17/due to your draft declines on 05/30/and 06/13/According to the date on the letter you received from the bank, your credit card information didn't change until June 30th (which is days after your second draft decline occurred)All additional charges included in the $refund you requested were membership dues (some past due) that you were contractually obligated to pay before your account could be cancelledDue to these reasons, this letter is not sufficient proof to remove the NSF fees from your account and we are unfortunately unable to offer you any type of refund at this time
Sincerely,
Gold's Gym Fitness Alliance, LLC

Good Afternoon,After reviewing the complaint I reached out to the General Manger now in charge of that locationAfter speaking with his Front Desk Manger they explained to me the reason the membership was not terminated is because the required signed documentation from the member to
fulfill that request was never received. The details of the cancellation process and required form was sent to the member on 5/28/but was never received backConsidering the circumstances I am happy to issue a refund for the January dues back to his bank account. The refund request has been processed and takes 5-business day to process I want to sincerely apologize for any inconvenience this caused and wish Mr*** the bestIf there are any further questions or concerns please let Mr*** know he can contact me directly at my email address or ###-###-####Yours In Health, *** *** ***Gold's Gym Laredo - North Central###-###-####

Dear Ms***We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, all requests to cancel a membership must be submitted to member services via telephone or emailThere is no record of you ever submitting a request
to cancel your membershipAdditionally, you were contacted in March and May via telephone to notify you that you had acquired a past due balance with our gymAfter these notifications went unanswered, you were then transferred to collectionsDue to this reason, and that fact that you have been transferred to collections, the matter must be addressed with *** ***.Sincerely,Gold's Gym Fitness Alliance, LLC

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To Whom it May Concern:I am emailing you in response to a complaint that was sent to us regarding one of our
members. It is our policy that members sign a cancellation form and be current on payments to terminate the agreement -- just as they sign to enter an agreementThis member continued to use the gym months after his month commitment but then went default on paymentsWe have tried to reconcile this with the member by reaching out at least times and even sent a cancellation form and corresponded via email but still refused to become current on payments. Please let me know if there are any questions. -- Yours in Health and Fitness,Jeronimo CP***General ManagerGold's Gym Cheyenne*** ** *** *** *** ** ***
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September 20, Complaint Case #: *** Consumer: *** *** ***
To Whom It May Concern: I am in receipt of *** ***’s online Revdex.com complaint regarding his Gold’s Gym membership, and his cancellation request of this membershipIn researching his account, I
confirmed that *** *** provided written notice to Gold’s Gym on August 11, requesting cancellation of his membershipWith this request, *** *** is required to give Gold’s Gym a 30-Day noticeAt the time Gold’s Gym received *** ***’s cancellation request, his membership was scheduled for termination, with a final payment to take place September 1, At this time, *** ***’s cancellation has been received and acknowledged by Gold’s GymHis account is scheduled for termination; however, *** *** currently has a past due balance of $as we have not received his final payment*** *** can pay this balance by visiting his local gym, or by mailing his payment to: Gold’s Gym Intl*** *** *** *** *** Dallas, TX *** Thank you for giving me the opportunity to respond to *** ***’s online complaint Sincerely, Mirna M*** SrCustomer Care Manager

Initial Business Response /* (1000, 7, 2015/11/06) */
We explained to Mr *** that his refund was processed and mailed to himIt was explained that it could take up to business day once everything was processedHis refund arrived within days of his complaint

Hi thereI apologize - I wanted to mention that in addition to the membership's cancellation, a refund is also being processedPlease allow at least days for this to show on your credit card statement.Thank you and I apologize for the inconvenience

As I have stated previously, we do not show any record of your cancellationsThe first contact we had from you was in JulyAt that time your account was past due and we do not cancel accounts that are past dueSince that time we have cancelled your membership and waived any amount that was past due

Mr*** was initially issued a ONE day pass by our front desk coordinator. Mr*** then went to a different employee and was given a free day pass, and did not disclose that he had already been given a trial one day pass. Mr*** then proceeded to bring other
individuals to our facility and attempted to train these people at our facility. Several members of our staff informed Mr*** that this was a clear violation of our Gym policies for the following reasons, it is an insurance liability for a non gym employee to train on site, and we can not stand behind or promote any of Mr***'s training techniques and their potential for success or injury, because he is not an employee, let alone a member of our facility. What became even more disturbing is the question and answer sessions that Mr*** was conducting with members regarding steroids and other potential illegal supplements. This would have a tremendous negative impact to our business and in some cases federal authorities have seized and closed gyms that were active in or perceived to be active in the distribution and use of steroids. For this reason, we refused service

I was charged again in July but since the gym submitted a fraudulent contract that I did not sign, my credit card rejected itSo I am no longer owed anythingI would like to make note of the forged contract and send it to whatever authorities possible as it was clearly not a legitimate contractI personally feel violated that someone thought it was ok to make up a fake contract in my name and type my name out where a signature would goThis is extremely disturbing behavior and a widely known company such as Golds should be ashamed of desperate employees who go to these lengthsAs a consumer, I have been exploited to a point where I had to block the gym from calling me, cancel that credit card because they kept trying to charge it and now have very little trust for companies that hold private informationI now realize how risky it is to patronize companies that allow uneducated employees access to clients private information to which they can use to harass customersI understand these people work for commission but to what lengths should this activity be allowed?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below
My phone would allow me to write why I disagreed:
You are correct re: the time my nephew stopped using the facility, I called in April for day care, and his cancellation first I went in to try to cancel the gals at the front said I needed to call the number on the back of the tag, I did that the day after of the following dayNot just that, but when my card was ran in May, I spoke to your GM who is no longer there and advised him of the issue, he assured issue was going to be taken care of, June, JULY past still not removed, Within this time I finally had to call my bank, not only did I talk to the dog on member service but the GM who is no longer there but the one that replaced him, and now the new one there nowYou all have gone through a lot since this issueI NEVER received an email from member services, still haven’t for the call I placed last weekHOW IRONIC, yet this is the policy you want me to followI wouldn’t have minded the day wait for it to be removed had it been cancelled in April like I asked or needed it to
This is the last chance re: my account if indeed it isn’t resolved and refunded I will take it up w/the bank, I have my phone records that show I have called the *Word Rejected* member services time after time, yet you all have no records its bologna

Dear Ms***,We would like to apologize for any inconvenience you may have experiencedYou enrolled your nephew in our facility on and he continued to use the gym up until AprilPer the terms and conditions of your signed contract, a member must submit a notice of cancellation
to member servicesWhen these cancellation requests are received, members are then sent a confirmation email notifying them that their cancellation was successfully processedWe show no record of you ever having submitted this request to cancel your nephew's membership, and the only way we would be able to remove his account from collections is if you are able to provide an email confirmation from member servicesonce that is provided, we can then take action with his accountAs far as your personal account is concerned, member services shows no record of you having submitted a request to cancel childcareOn 08.08.14, you made the $payment you refer to in your complaint and your account was the up to dateThe $charge you are now noticing was a past due balance charge from a draft decline in AugustThis charge included childcare fees, as we had not yet received your notice of cancellationHowever, per your conversation with member services on 09.11.14, childcare has been now been removed from your account, and in accordance with our day notice policy, your final draft for childcare will occur on After that, the only future dues you will be responsible for are your membership dues, for a total of $monthly.Sincerely,Gold's Gym Fitness Alliance, LLC

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]
Thank you for your kind help.Regards,
*** ***