Gold's Gym

To Whom it may concern,
The rule of not dropping and/or slamming weights from overhead has been in place since we opened The only exception to that rule is when a member is under supervision of one of our coaches during an organized class We simply asked
the member to not drop the weights from overhead This is dangerous practice when done unsupervised for the member and for members around them This is a standard rule for all of our locations.Up until this incident we had not witnessed this particular member dropping from overhead, maybe it was being done without the staff being aware When our manager noticed, it was brought to her attention in a very polite way by our staff The member became very irate and began cussing, asked for her membership to be cancelled and stormed out of the gymWe simply complied with her request to cancel her membership which she was paying $19.99/mo Our membership structure is setup for pay as you go, so the member never paid for any gym usage beyond her cancelation request As outlined in her complaint she used the gym regularly and without issue up until this interaction so therefore there is no refund due

Dear Ms***We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, all requests to cancel a membership must be submitted to member services via telephone or emailThere is no record of you ever submitting a request
to cancel your membershipAdditionally, you were contacted in March and May via telephone to notify you that you had acquired a past due balance with our gymAfter these notifications went unanswered, you were then transferred to collectionsDue to this reason, and that fact that you have been transferred to collections, the matter must be addressed with *** ***.Sincerely,Gold's Gym Fitness Alliance, LLC

As I have stated previously, we do not show any record of your cancellationsThe first contact we had from you was in JulyAt that time your account was past due and we do not cancel accounts that are past dueSince that time we have cancelled your membership and waived any amount that was past due

When I signed up for a month contract I was told that could suspend the contract and make no payment when returned to school
When I signed up for a month contract I was told that could suspend the contract and make no payments when I returned to College because my college has a full gym I have spoken to the paramount billing (they do the billing for golds gym) on multiple occasions concerning this issueBefore I signed the contract, I verified with both golds gym and paramount that I could suspend my contract while I was attending schoolNow they are saying that I cannot suspend my contractIt is not my fault that the people I spoke with did not understand there policiesI want my contract to be suspended with no payment required for the months of August September October and November of or cancel the contract completely

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[ The terms of this contract have been Breached by Golds Gym, noted in terminology within the contractThe terms defined by the responder to the original complaint fails to mention the terminology stating "You or your estate may also cancel this contract for any of the following reasons." This section is the only area that mentions anything about a change of address or a change in physical capabilitiesHowever, the terms state that I may cancel the contract ALSO for any of the following reasonsThis is not an explicit restriction, and suggests within that there are ALSO other justified reasons for cancellationI would argue that this was not anything that was explained to me to be entirely exclusive reasons for wishing to cancel the contractI would also argue that the procedure for contract agreement paves the way for many types of contract fraudBy signing documents electronically without any information on what I was signing, there is clearly an ulterior motive for Golds Gym in getting their customers to sign contracts while uniformedI would also like to suggest that there were examples of fraudulentinducement between the lack of notification to the consumer about the restrictive agreements within the contract, a verbal agreement of any cancellation for a one hundred dollar fee at any time (by sales agent ***), the procedure to sign an unknown document using their electronic signature, as well as a complete neglect of responsibility in informing the consumerIt is for these reasons I have sought legal council for contract fraud and will be seeking damages for the resulting financial stress this has placed on my aforementioned situationAll information regarding the Revdex.com complaint and attempts to contact Golds Gym has been documented and has been forwarded to my attorney who is in the process of preparing a civil suit. ]
Regards,
*** ***

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, a member is only permitted to cancel their membership if they can provide proof of move or more miles from a Gold's Gym location, medical
disability, or military obligationIf at any time you were not given a copy of the contract you signed, a copy would have been provided to you upon your requestYou first enrolled in your personal training membership on and requested to cancel your membership on due to a move you would be making to *** to care for your cousinIf you can provide your proof of move to our facility, we will honor your cancellationIf you can not provide one of the aforementioned proofs, you must fulfill the term of your contract
Sincerely,
Gold's Gym Fitness Alliance, LLC

Mr*** has already been refunded due to an error that occurred on his account pursuant to his early cancellation back in June. Mr *** signed up for a person membership back in September of (those membership documents are attached)At that time Ms*** cancellation was not
processed because, 1, she was not listed on the cancellation form under "any other family members that would like to cancel at this time" and, 2, she had a balance on her account and it is our protocol that we can only cancel a membership with $balance. We are more than willing to backdate her cancellation to when Mr*** put in for his, which would leave a refund of $***

Ms*** signed up for a promotion that involved a $*** start up fee and month free. The membership is $***/mo (not over $**/mo) and is clearly displayed on the membership agreement which Ms*** signed when she started her membership with us. Ms*** signed for a
month membership which runs through 12/30/2019. She has been given the proper procedures for cancellation while under contract. Ms*** owes the past due balance on the membership. Once paid, she can then can go forward with cancellation procedures if she qualifies. I have personally reached out to Ms*** for a resolution, but have not heard back from her

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10761055, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have no records of any of these phone calls until the one made on 8/ I would have paid it earlier if they actually contacted meGolds Gym should make it protocol to get updated information when a customer is discontinuing service with them for future billing For me to consider this resolved, I need clarification from Golds Gym that they never reported this incident to the Credit Agencies If they did, they need to inform the Credit Agencies that the account has been paid and is satisfactory It was unclear how he worded it that "the later payment has not been reported to Credit Agencies"Thank you
Regards,
*** ***

Complaint: ***
I am rejecting this response because: according to Ryan C*** in his email to me dated January 30,2017, mypurchased personal training sessions never expire
Sincerely,
*** ***

We will submit the refund for the dispute no later than 10/15/

Revdex.com:
I was able to resolve this is problem with Gold's Gym directlyThey did a very good job resolving the issue

Revdex.com: I just want to make sure that there is no amount owed and that everything has been waived
Regards,
*** ***

Revdex.com spoke with the businessHis contact states that he needs to provide notice of cancellation with days noticeHe canceled on December 5, He was changed for December because he was already into the month of DecemberAs a gesture of goodwill the business did not charge the
customer for January when he canceled January dues, per the contract, were due since it was not a day notice

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In June, my fiance was still charged for the membership. It would appear this has not been taken care of, as he is still being charged and has not been refunded. The proper documentation has been provided three times to this Gold's location, starting in January. The people that I have spoke with, both Chris and Wendy said that they would take care of things. It is not my responsibility as a guest at this gym to know who handles what. If Wendy and Chris told me that they would handle the cancellation, then I would believe it is being taken care of. I would have no reason to think otherwise.If the gym is saying that this has been refunded and the cancellation has been processed, I would like a document showing that (the refund processed and cancellation processed). This has been going on too long to assume it has been completed, as I have been told on numerous occasions it had been taken care of
Regards,
*** ***

Hi thereThis situation is being looked into by a higher authority and will be in touch with the individual ASAP.Thank you

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] you for all your help I decided to finish my contract and I will not be renewing thank you for all your efforts to help me
Regards,
*** ***

PJ J***, DistManager of the Gold's Gym has spoken with Ms***. He has issued her a refund and has apologized for the issues that she hadShe has decided to continue her membership, he has worked with her to make some changes to her billing schedule.
Cheryl H***
AsstTo Owner
859-582-

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID ***, and find that this resolution is satisfactory to me ONLY if the refund is in total for the charges made which is $
Regards,
*** **

Per the instructions provided in your letter, I wanted to ensure I responded in a timely matter as *** *** issued has been resolved for some timeI understand ***'s frustration but it is somewhat negligent and misguided*** was a Hour Fitness member at this location before it
became Gold's GymAll Hour Fitness locations in StLouis were acquired by Gold's last June and as a result the members of these locationsThe initial language in his Hour Fitness agreement provided Hour Fitness the autonomy to ensure his membership moved over to Gold's seamlessly and allowed him to continue using this facility without terminatingPer conversations he had with the former General Manager at his location on January 19th of this year, it appears he froze his membership with Hour Fitness for months in April of until November of which coincided with Gold's Gym acquiring these clubsGold's Gym honored his freeze commitment time frame of months that he originally made with Hour FitnessHis membership was terminated without collecting any dues and we waived any owed balances after hes membership reactivated from FreezePlease let me know if there is anything further we can provideThank you