Gold's Gym

On 1/5/*** entered into a Personal Training contract with Gold's Gym as part of his participation in the Gold's Gym Challenge (copy of contract enclosed)Our facility offered threedifferent programing options that would give the member entry into the contest (copy of presentation
sheet enclosed)All prospective challenge participants were presented with threeoptions to enter the competitionThe "Bronze" level did not include any training servicesMr*** opted for training services and was made part of the competition. The prizes were to be awarded to the top three contestants from each age group for each gender as set forth in the Gold's Gym Challenge Official Rules (enclosed, original can be found at: http://www.goldsgym.com/challenge-2015/ )The Official Rules also clearly outline that there were two parts to the challengeIn order to be considered for the National Contest prizes an individual must win on a local levelMr*** did see great results and as such received positive encouragement from our staffHe was not chosen as a local winner; therefore, was not considered for placement in the National ContestWe can not make promises to any challenge contestant regarding placement on a national level. Please also find enclosed a copy of The Gold's Gym Challenge Official Entry Form as well as a publicity releaseThese are the additional forms that Mr*** signed when he entered the competitionIn addition, Mr***' before and after pictures are enclosed along with pictures of the first and second place male winners in the 18-age group and the overall male winnerAs you can see these contestants had much more dramatic transformations and as such were selected as winnersThis is the type of transformation that the judges are looking for when deciding who toselect as the national winners.The reason free training was offered to Mr*** is because he told us that our gym offered no follow through on our part regarding the challengeThe employee (Brad) who had been in charge of managing the challenge participants ended his employment with us after the conclusion of the challengeMr*** led me to believe that no one had taken his final measurements or pictures. After further research, I found that we do have record of his final measurements and picturesMr. *** himself states in his complaint that Brad, in fact did do what was promised at the end of the challengeMr*** was made a part of the local judging process; however, he was not selected as a local winner and therefore was not made part of the national judging process.Mr*** utilized his training services and saw great resultsHis service contract discloses the length of time that he was committing to a training program as well as our policies regarding refunds of such servicesHe entered into this contract out of his own free will and we provided what he paid for; there,we feel no refund should be given.Melinda L, General Manager

Initial Business Response /* (1000, 6, 2015/10/30) */
Contact Name and Title: Christopher ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@crumptruck.com
I am very sorry that *** cannot be counted in our growing list of satisfied customersI take any customer complaint seriously
As such, I have undertaken a thorough investigation of the case, including a review of all supporting documentation, interviews of all personnel who interacted with *** and her assistant, as well as personnel who performed the requested operations on ***'s claw foot bathtub
The tub was brought to our facility at *** E *** ** Springfield on 10/05/*** brought an assistant with her to help unload the tub*** asked us to sandblast the underneath (outer) surface of the tub and the feet, then powder coat the sandblasted surfaces glossy whiteThis is a common procedure for claw foot bathtub restoration and we have had great success with tubs in the past and expect nothing but more success in the futureProduction was completed on 10/08/and ***'s assistant picked up the tub and feet on 10/09/On 10/22/*** called and spoke with Darren *** (general manager) and stated that she thinks she received a different bathtub than the one she dropped off and was going to file a formal complaint with Revdex.com but did not specifically ask for any redress
To explore ***'s assertion that she received a different bathtub, we began by searching our records to see if any other bathtubs were processed at our facility close to the time that hers was here to rule out the possibility of two customer tubs being inadvertently swappedWe did not find any, and this was supported by interviewing the production personnel who said there were no other bathtubs in our possession while ***'s tub was here
As for the possibility of intentional swapping, I can think of absolutely no motivation that we would have to do thatWe are not in the business of selling bathtubs and don't need oneThere is diligent oversight of this operation so an attempt to swap out a bathtub by an employee is highly unlikelyWhat would someone gain from it? I would think very little if anythingWe have a multi year history with the employees involved and have never experienced anything underhanded from themThey are upstanding citizens who are making their way in life responsibly
The bathtub, as received, was stated by one employee to have a rusty, rough cast underneath sideSometimes there are areas of deep rust in older metal and when the rust is removed down to clean metal, pits may be observedThe profile of the sandblasted metal may have a different overall appearance than anticipated due to years of rusting
As for chipped porcelain, I asked the production personnel if our stringent requirements for handling customer property were followedI was shown the precautions that were taken to protect the porcelain surfaces from damage during unloading, loading, and during sandblasting and coating stepsI was assured by our employees that the tub was never dropped or otherwise impacted or abused while in our possessionI am confident that the utmost care was takenAnything that may have happened after it left our facility is beyond our control
After reviewing the circumstances, I am extremely confident that the bathtub *** dropped off is the same one that was picked upBut, if the quality of our work is unsatisfactory, I will refund all of what she paid which is $
Christopher ***
Financial Manager
Initial Consumer Rebuttal /* (2000, 8, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the refundI was led to believe the outside finish would be much smoother and color would be more even lookingI still believe the damage on the inside of the tub was done during the sandblasting processIn the future I will be sure to document both before and after photosUnfortunately I do not have before photos
*** ***

*** *** signed up on June 7, for a month couple membership. There were lines to be signed and are signed by this member in their contract. Each area was explained, including dues, duration of agreement, option to cancel for relocation, option to cancel once agreement is
fulfilled, pool addendum and credit card signature. At this time, there is no reason to break or cancel this contract. Members have full written agreement as well. They had days to read it fully and object or cancel. Member also came to club and stated to Wendy W***, that she had somewhere else "free" to workout and that was her reason for desiring to cancelThat is not a legitimate reason either to break contract.Lynn B***GM

Revdex.com:
I was able to resolve this is problem with Gold's Gym directlyThey did a very good job resolving the issue

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In June, my fiance was still charged for the membership. It would appear this has not been taken care of, as he is still being charged and has not been refunded. The proper documentation has been provided three times to this Gold's location, starting in January. The people that I have spoke with, both Chris and Wendy said that they would take care of things. It is not my responsibility as a guest at this gym to know who handles what. If Wendy and Chris told me that they would handle the cancellation, then I would believe it is being taken care of. I would have no reason to think otherwise.If the gym is saying that this has been refunded and the cancellation has been processed, I would like a document showing that (the refund processed and cancellation processed). This has been going on too long to assume it has been completed, as I have been told on numerous occasions it had been taken care of
Regards,
*** ***

Complaint: ***
I am rejecting this response because: according to Ryan C*** in his email to me dated January 30,2017, mypurchased personal training sessions never expire
Sincerely,
*** ***

Mr*** has already been refunded due to an error that occurred on his account pursuant to his early cancellation back in June. Mr *** signed up for a person membership back in September of (those membership documents are attached)At that time Ms*** cancellation was not
processed because, 1, she was not listed on the cancellation form under "any other family members that would like to cancel at this time" and, 2, she had a balance on her account and it is our protocol that we can only cancel a membership with $balance. We are more than willing to backdate her cancellation to when Mr*** put in for his, which would leave a refund of $***

We will submit the refund for the dispute no later than 10/15/

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] you for all your help I decided to finish my contract and I will not be renewing thank you for all your efforts to help me
Regards,
*** ***

Ms*** signed up for a promotion that involved a $*** start up fee and month free. The membership is $***/mo (not over $**/mo) and is clearly displayed on the membership agreement which Ms*** signed when she started her membership with us. Ms*** signed for a
month membership which runs through 12/30/2019. She has been given the proper procedures for cancellation while under contract. Ms*** owes the past due balance on the membership. Once paid, she can then can go forward with cancellation procedures if she qualifies. I have personally reached out to Ms*** for a resolution, but have not heard back from her

Dear Ms***,
We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, a member is only permitted to cancel their membership if they can provide proof of move or more miles from a Gold's Gym location, medical
disability, or military obligationIf at any time you were not given a copy of the contract you signed, a copy would have been provided to you upon your requestYou first enrolled in your personal training membership on and requested to cancel your membership on due to a move you would be making to *** to care for your cousinIf you can provide your proof of move to our facility, we will honor your cancellationIf you can not provide one of the aforementioned proofs, you must fulfill the term of your contract
Sincerely,
Gold's Gym Fitness Alliance, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[ The terms of this contract have been Breached by Golds Gym, noted in terminology within the contractThe terms defined by the responder to the original complaint fails to mention the terminology stating "You or your estate may also cancel this contract for any of the following reasons." This section is the only area that mentions anything about a change of address or a change in physical capabilitiesHowever, the terms state that I may cancel the contract ALSO for any of the following reasonsThis is not an explicit restriction, and suggests within that there are ALSO other justified reasons for cancellationI would argue that this was not anything that was explained to me to be entirely exclusive reasons for wishing to cancel the contractI would also argue that the procedure for contract agreement paves the way for many types of contract fraudBy signing documents electronically without any information on what I was signing, there is clearly an ulterior motive for Golds Gym in getting their customers to sign contracts while uniformedI would also like to suggest that there were examples of fraudulentinducement between the lack of notification to the consumer about the restrictive agreements within the contract, a verbal agreement of any cancellation for a one hundred dollar fee at any time (by sales agent ***), the procedure to sign an unknown document using their electronic signature, as well as a complete neglect of responsibility in informing the consumerIt is for these reasons I have sought legal council for contract fraud and will be seeking damages for the resulting financial stress this has placed on my aforementioned situationAll information regarding the Revdex.com complaint and attempts to contact Golds Gym has been documented and has been forwarded to my attorney who is in the process of preparing a civil suit. ]
Regards,
*** ***

Revdex.com spoke with the businessHis contact states that he needs to provide notice of cancellation with days noticeHe canceled on December 5, He was changed for December because he was already into the month of DecemberAs a gesture of goodwill the business did not charge the
customer for January when he canceled January dues, per the contract, were due since it was not a day notice

Revdex.com: I just want to make sure that there is no amount owed and that everything has been waived
Regards,
*** ***

When I signed up for a month contract I was told that could suspend the contract and make no payment when returned to school
When I signed up for a month contract I was told that could suspend the contract and make no payments when I returned to College because my college has a full gym I have spoken to the paramount billing (they do the billing for golds gym) on multiple occasions concerning this issueBefore I signed the contract, I verified with both golds gym and paramount that I could suspend my contract while I was attending schoolNow they are saying that I cannot suspend my contractIt is not my fault that the people I spoke with did not understand there policiesI want my contract to be suspended with no payment required for the months of August September October and November of or cancel the contract completely

Hi thereThis situation is being looked into by a higher authority and will be in touch with the individual ASAP.Thank you

PJ J***, DistManager of the Gold's Gym has spoken with Ms***. He has issued her a refund and has apologized for the issues that she hadShe has decided to continue her membership, he has worked with her to make some changes to her billing schedule.
Cheryl H***
AsstTo Owner
859-582-

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10761055, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have no records of any of these phone calls until the one made on 8/ I would have paid it earlier if they actually contacted meGolds Gym should make it protocol to get updated information when a customer is discontinuing service with them for future billing For me to consider this resolved, I need clarification from Golds Gym that they never reported this incident to the Credit Agencies If they did, they need to inform the Credit Agencies that the account has been paid and is satisfactory It was unclear how he worded it that "the later payment has not been reported to Credit Agencies"Thank you
Regards,
*** ***

This member did not follow our cancellation policy, as stated in the agreement. A call to inquire about cancellation Is not a cancellation. She requested late fees to be refunded however she was late on her payments due to her debit card being expired and she did not notify us.
Regardless of when she cancelled her membership our agreements state that the member will pay any dues within the next daysWe are simply following our procedure and the policys she agreed to when she joined. If you would like a copy of the agreement I can provide that. Thank you

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't agree with the feedback that came from Gold's Gym it has everything to do with them not protecting my belongings that I was paying for on a monthly basisThey filled a whole their part of the contractThey may have put a sign up but I'm not going to see the sign if I didn't go to the gym they have my number on file they should have called before my lock was cutThey could have called after they cut it but the fact that they didn't show that they didn't care the Gold's Gym that I want to go to just so happens to be closer but their original problem *** the Gold's Gym we're all my stuff was taken fromSee attached document
Regards,
Tameka Smith