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Gold's Gym Reviews (543)

Initial Business Response / [redacted] (1000, 7, 2015/11/06) */ We explained to Mr [redacted] that his refund was processed and mailed to himIt was explained that it could take up to business day once everything was processedHis refund arrived within days of his complaint

[redacted] # My name is [redacted] and I am the owner of the Gold's Gym In [redacted] I have received the complain with the ID listed in the subject field of this email I am attaching the information we sent to [redacted] February 3rd It shows the check for her refund was indeed sent but to the address she gave on her original contract that she chose to cancel in the day period allowed by the state We followed the procedure outlined in our contract and sent her refund To this date that check has not been cashed Should [redacted] wish us to reissue the check we need a correct address to send a new check as well as we will have to pass on the $stop payment fee Please respond with [redacted] decision and we will process accordingly Thank you, [redacted] ***

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was not using inappropriate language with these people, my voice was stern but in was not yelling nor was I asked to stop screaming because they had no reason toMy card is the card being charged on the account My account has not been refunded, I talked with my bank! They said if someone tried to take money and funds were not available, the funds would come out and a fee would be applies by the bankThe bank also states that it would have not been declinedThat it has no recorded of any attempt on the account the say in questionI do not feel that this company lying as they are is okayIt is slander and a means for a law suiteI would like for the manager to call and apologize for her slender to my name along with a confirmation of the refund [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***

Hi There,I want to first take the time to apologize for this dilemma and the probable stress it has caused youI have confirmation your account was indeed cancelled out of the system, and a refund check request was placedThis check should be mailed out today or tomorrow, and you should receive it soon after.If for some reason you do not, please respond to this email address as I will further assist youIn addition, if you have any other questions or concerns, please let me know.Again, I apologize for this miscommunication and delay in receiving your request.Take care, [redacted] ***

[redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] Dear Ms***, This is our response to [redacted] ’s complaint We did not receive any communication from the Revdex.com, until your letter of Oct15, I talked to [redacted] about her complaint On 9/27/we changed the oil on Ms[redacted] car At that time, we also rotated her tires, and did a multi point inspection Several days later Ms [redacted] called me and said that the lug nets were loose on her front wheels I asked her if any damage had been done to the wheels or the car She said no, that somebody had tightened the lug nuts and there didn’t seem to be any damage She wanted to have the bill refunded I apologized to her for our mistake, and refunded the bill to her I also sent her a certificate good for her next oil change and offered to inspect the car and make sure everything was “ok” She said no, everything seemed to be ok Obviously, we should have tightened the lug nuts on Ms [redacted] ’s vehicle Thankfully, it appears that there was no damage to her or her vehicle Ms [redacted] ’s vehicle has over 60,miles on it I’m assuming that all of the previous Service work done at Cook Chevrolet was done to her satisfaction and was done correctly We don’t blame Ms [redacted] for being upset, but we think her request to have all of her previous Service Bills refunded seems unreasonable As I mentioned earlier, we have offered to pay for her next oil change, and will gladly inspect her car Sincerely, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

This response is in regards to [redacted] ***His membership is a recurring monthly membership that bills directly from debit or credit card or checking accountOur service is not a pay as you go service, rather a monthly service that gives you access to our facility and its amenities.We have contacted [redacted] on several occasions to make him aware of his delinquent account and he has not returned our messagesOur billing provider [redacted] has also made numerous attempts to contact [redacted] as well.At this point in time have discussed coming to a resolution with [redacted] and invited him into the club to discuss some options.Please be advised that Gold's Gym Hanover is making an attempt to help rectify the situation and have [redacted] rejoin the club as a paying member.Regards, Chris S.General Manager

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me ONLY if the refund is in total for the charges made which is $ Regards, [redacted] **

Dear Ms [redacted] ,We would like to apologize for any inconvenience you may have experiencedThe details of your complaint have been forwarded to our Area ManagerPlease respond to this message so we are able to offer you a follow up response and hopefully reach a resolution.Sincerely,Gold's Gym Fitness Alliance, LLC

We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, a member is only permitted to cancel while currently in term of their agreement if they can provide proof of move, military obligation, or permanent disabilityYou have not been charged for tanning since it was removed from our facility, so you haven't been paying for any services that aren't being rendered to youWe are unfortunately unable to grant your request to cancel your account due to this reasonAs of now, your account has been set to cancel at the end of your year term and you will need to finish out the remainder of your agreement.Sincerely,Gold's Gym Fitness Alliance, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:You did not address my complaint that the postcard contained NO mention of the extra enrollment feeIt was not until we went to the gym to sign up were we notified that the deal was $per month AND a one-time $enrollment feeI feel like this was a "bait-and-switch" adEven including the annualized fee the savings were approx $per month.This is not an honest adSince you can't/won't adjust my enrollment, I must insist that you include mention of the annual fee next time you send out your postcards with your "special" offer Regards, [redacted]

---------- Forwarded message ---------- sans-serif;">From: [redacted] [redacted] >Date: Tue, Oct 7, at 11:AMSubject: complaint ID# [redacted] has been resolvedTo: [email protected] complaint I filed against Gold's Gym ( [redacted] *** [redacted] Wv ***) has been resolved.I spoke to John L [redacted] on 10-6-and the matter was resolved to my satisfaction [redacted]

To Whom it may concern, The rule of not dropping and/or slamming weights from overhead has been in place since we opened The only exception to that rule is when a member is under supervision of one of our coaches during an organized class We simply asked the member to not drop the weights from overhead This is dangerous practice when done unsupervised for the member and for members around them This is a standard rule for all of our locations.Up until this incident we had not witnessed this particular member dropping from overhead, maybe it was being done without the staff being aware When our manager noticed, it was brought to her attention in a very polite way by our staff The member became very irate and began cussing, asked for her membership to be cancelled and stormed out of the gym.We simply complied with her request to cancel her membership which she was paying $19.99/mo Our membership structure is setup for pay as you go, so the member never paid for any gym usage beyond her cancelation request As outlined in her complaint she used the gym regularly and without issue up until this interaction so therefore there is no refund due

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below.I know that my due date wasn't changedI said that was told to me by the supervisor, ***I am upset because a payment was processed without my acknowledgement on a date that I did not authorize! Regards, [redacted]

Dear Ms [redacted] ,We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, a member is only permitted to cancel while currently in term if they can provide proof of move, military obligation or permanent medical disability you are in term of your contract until 10.25.14, so in order to cancel your membership you would have had to provide one of the aforementioned proofsYour account first fell delinquent back in July and after numerous courtesy calls went unanswered, you were then transferred to collectionsThe matter must now be addressed with [redacted] ***.Sincerely,Gold's Gym Fitness Alliance, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I attempted to cancel my membership on June 7thI have a recorded phone call conversation of me verifying that I had attempted to cancel my accountAlso, as per the contract I am to be billed bi-weekly but have begun getting billed weeklyI deem all of these to be unauthorized charges on my credit card which is considered fraudThe gym has also began to bill me from two different merchant codes to most likely evade detection Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below In June, my fiance was still charged for the membership It would appear this has not been taken care of, as he is still being charged and has not been refunded The proper documentation has been provided three times to this Gold's location, starting in January The people that I have spoke with, both Chris and Wendy said that they would take care of things It is not my responsibility as a guest at this gym to know who handles what If Wendy and Chris told me that they would handle the cancellation, then I would believe it is being taken care of I would have no reason to think otherwise.If the gym is saying that this has been refunded and the cancellation has been processed, I would like a document showing that (the refund processed and cancellation processed) This has been going on too long to assume it has been completed, as I have been told on numerous occasions it had been taken care of Regards, [redacted]

I apologize for not getting back to you, as I thought the customer was supposed to let you know it had been resolvedI have made sure that [redacted] account has been cancelled correctly, and there was no impact on her credit

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I don't agree with the feedback that came from Gold's Gym it has everything to do with them not protecting my belongings that I was paying for on a monthly basisThey filled a whole their part of the contractThey may have put a sign up but I'm not going to see the sign if I didn't go to the gym they have my number on file they should have called before my lock was cutThey could have called after they cut it but the fact that they didn't show that they didn't care the Gold's Gym that I want to go to just so happens to be closer but their original problem [redacted] the Gold's Gym we're all my stuff was taken fromSee attached document Regards, Tameka Smith

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This supposed rule was NEVER communicated to meYou can check video surveillance from the gym for a period spanning roughly months to see that this movement (and others) had been performed almost daily and witnessed by many staff members, to include two of the owners who lauded me on my hard work and dedication to fitness while never once notifying me of supposed ruleWhen asked for the policy in writing, the manager, Mike, laughed in my face and stated the policy was not in writing and did not need to beA fellow former gym member who was with me at the time of the incident spoke with a third owner of the gym on the phone and was told the policy was currently being formed into a written policy in regard to this incidentFour days later I returned to the gym and asked for the written policyMike again scoffed and told me the gym does not have a written policy, that this rule is "gym ethics" and does not need to be written down anywhere in order to be effectiveHow is a gym member supposed to know a policy exists if it does not appear in writing anywhere and is never communicated to the gym goer, verbally or otherwise? The manager, Mike, also admitted that he knows nothing about the particular style of Weightlifting I perform and does not need to know anything about it, yet he knows for sure what I was doing was unsafeI explained to him the errors of his judgment and provided verbal reasoning explaining why the way I was suddenly being required to perform certain movements was UNsafe, not safe, he reiterated that he knows nothing about the style of Weightlifting I perform and doesn't need toIt is strange that one would suddenly enact a rule in the name of safety when one admits he knows nothing about said movement patternsFurthermore, at the time of my first return to the gym following the incident (the day after) other individuals were performing movements similar to me and were dropping weights while I was speaking to MikeI pointed out the hypocrisy of this and he fumbled over his words trying to justify thisI feel that I was singled out and discriminated againstAlso, through the rest of the week a handful of my male friends worked out in the same area, performing the same movements and were NEVER approached about this rule or made to stop their workoutThis is gender discrimination I reject the business's response as I feel unjustly discriminated againstTheir justification/response to my complaint is not adequate Regards, [redacted]

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Description: WEIGHT CONTROL SERVICES

Address: 2620 N Main Street, High Point, North Carolina, United States, 27265

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