Gold's Gym

*** is in a contract for both membership, and personal trainingThe signatures are on all documents, so if she was confused about the terms then those questions should have been asked before she signed either one of them, as the cancellation policy is clearly stated on the contractWe have
cancelled her account with no more charges, but no refund will be givenEven if she didn't know she was signing up for a contract, she knew about the days notice to cancel them, which is what was chargedWe have also kept her membership active until the personal training sessions that she has open can be used

Dear Mr***,We would like to apologize for any inconvenience you may have experiencedAccording to your payment history, your first RGF draft took place on 10.15.13, which is why you were then again charged that fee on (the anniversary of that first drat)We have no record of you having submitted a request to cancel prior to this date and we show the first time you contacted member services was on to inquire about the balance on your account as your October draft had declined (this draft included the RGF)Your final charge was for your past due balance for your October dues (which included the RGF and the decline fee) and for your November dues which per our day notice policy, you were responsible for since you had not submitted a cancellation request until (the day you inquired about your balance)For these reasons, you are unfortunately ineligible for a refund at this time.Sincerely,Gold's Gym Fitness, Alliance, LLC

Please see the attached documents We attempted to contact Mr *** via phone and email The email was provided by him when he signed his initial contract (attached) His credit card expired, we attemped to contact him prior to it expiring as well as after it expired, please see
contact log (attached) Mr *** is not due any refund. Thank you, *** ***Owner Goold's Gym Charlottesville

I apologize for not getting back to you, as I thought the customer was supposed to let you know it had been resolvedI have made sure that *** account has been cancelled correctly, and there was no impact on her credit

This response is in regards to the complaint from *** ***, case number ***After reviewing *** *** account we will settle on a payment of $This amount covers the months of dues owed while *** *** was still under his one year agreementWe tired to contact *** *** times from Jan to April to notify him of the past due amountThe only time we were able to reach *** *** was in March at the day past due markAt that time *** *** was very belligerent while the representative was trying to assist him, not once saying that he had relocated, he then started to use profanities, at that time *** *** was informed that the call would be endedThe amount of $is the final payout of the agreement without any collection fee, late fee, or decline fees attached, we have also taken off the annual feeIf *** *** is not willing to take this payout amount then unfortunately his account will stay in collections for the full balance

">Dear ***,
This letter is to inform you that as of 4/4/2014, your Gold's Gym membership has been cancelledI also wanted to let you know, a letter was sent to the address on file (as of July 2013) for all members of Gold's Gym North Michigan Road Indianapolis, INThe letter informed members of the closing and the cancellation processThe address we had on file for you as of July was, *** * *** Drive Indianapolis, INAlso, see enclosed a copy of notes dated 3/14/2014, from your ABC accountYour membership is cancelled but I am unable issue a refund
If you have any questions please feel free to contact meMy number is 859-582-***
Regards,

I have offered to provide this customer with a copy of the agreement that she signed. She has declined. I have a copy of her signature with her bank card information on it. The customer was told her first 30-days were free of charge and that it would be a month after
that. This is what she agreed to and it is what she signed. We, in no way try to mislead people about our memberships

I have looked into the complaint from *** ***. We did not have a record of Mr***'s cancellation. We usually handle cancellations one on one, it should have been taken care of at the time of Mr***'s visit. I have instructed Erin G***, the Customer Service Manager
at the gym to refund the $that Mr*** paid on 9/12/2016. It will be refunded to the credit card that he used that day. We strive to take care of our members, every time that they come to the gym. We apologize for any inconvenience that was caused. We would love for Mr*** to return to the gym. Regards, PJ J***, District Manger

Dear Ms***,We would like to apologize for any inconvenience you may have experiencedPer the terms and conditions of your signed contract, a member must submit their cancellation request to member services prior to their next draft in order to avoid additional paymentsYou submitted
an official request to cancel your membership on Per our day notice policy, you would still be responsible for your drafts on and (since you are a member at a club that drafts on a bi-weekly basis)Due to these reasons, you will be drafted for your final payment on and you will not be responsible for any future dues after that date as your membership has been successfully cancelled.Sincerely,Gold's Gym Fitness Alliance, LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The payment is not currently being challenged.If the refund is provided and, in writing, it is confirmed that no more charges will occur then the result is acceptable
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will need them to contact me for a scheduled date to meetI can pay by the 21st or the 28th of SeptemberI will meet on either of those days to settle the account and I may be reached through email: ***@***.com to discuss the preferred meeting dateOtherwise I will call a payment in on the 28th of Sept at the latest and 21st of Sept at the earliest
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I am not sure where the disconnect was in this processI will be sure to have the membership removed from collections and the amount that is past due cleared

[A default letter is provided here which indicates your
acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

I was a member of Gold Gym for 1/yearI enrolled in no contract advertising and personal training servicesI won one of the Gold Gym's challengesI was expending over monthly on services at Gold GymThere was three different managers changes and two of my personal trainer were fired in the time I spend in Gold GymI decided to leave Gym because I need to move to Virginia for work related trainingI notified my personal training and gym managerFive moth later they bill me to a card who did authorizedI start receiving call from a collecting company for a debt to Gold GymI called Gold Gym they told me I have to sign out the account by internetI was never told about that when I leave the gym one year agoI try to sign out at Gold Gyms online and it does not recognized me as active memberThere is not way I can sign out If I am not a member anymoreI paid the deb still continue receiving callI was part of Gold Gym Family, spend lot of moneyI expected more

Initial Business Response /* (1000, 5, 2016/09/16) */
Contact Name and Title: Josh E*** GM
Contact Phone: ***
Contact Email: ***@goldsgym.com
We'd like to apologize for any confusion that may have came from this incidentWe waive late fees as a courtesy to the member if a
payment defaultsWe had previously waived late fees totaling dollarsIt was drafted out due to the billing occurring the next day and has been applied to the account as a creditIn regards to payments due on the due date, Gold's Gym sets all of our members to bill on said due dateThis occurs in the early morning hours of that day, if the payment defaults as your membership agreement states a late fee will automatically be applied to the balanceThe best way to do cash payments and avoid a draft of the EFT on file is to make the payment a day or two in advance so that it has time to credit properly to the accountPlease feel free to reach out to me personally if you have any other questions or concerns

I cannot find you in our system at all. I tried calling you to remedy the situation and left a voicemail and never heard back from you. I need your agreement number or bar-code number to help you out. Also, it would help if you follow our cancellation policy and provide
written cancellation notice to the gym. This can be done via email or regular mail. To avoid this in the future

Hello,This complaint was meant for a different Gold's GymI believe it was mean for either Gold's Gym *** or Gold's Gym *** as opposed to us, Gold's Gym *** ***We do not have a Greg that works here, nor do use a billing company called ***Thank you,Megan A***

Revdex.com: I just want to make sure that there is no amount owed and that everything has been waived
Regards,
*** ***