Gold's Gym

Dear Ms*** ***,If you are able to provide a statement proving that there was in fact fraud on your account, we will honor your request and waive your $NSF feeThis proof can be attached in your response to this message or you may bring it in to your local Gold's GymSincerely,Gold's Gym Fitness Alliance, LLC

Revdex.com:
I have reviewed the response submitted by the business and have determined
that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Golds Gym has provided their lie-filled response well over the day time frame they were given to respondAfter I filed the initial Revdex.com complaint, Gold's Staff members began to harass me via emailA cease and desist order was also filed with their company prior to their late responseI was terminated on 9/24/by manager ***, who specifically told me the reason for unilateral termination was because I filed a (meritorious) complaint to the local health department regarding violations related to ventilation and their bathing facilitiesI filed this complaint to the city or days prior to my terminationMy termination occurred the day after they failed in full their inspectionGold's gym failed EVERY ASPECT of the inspectionI have a copy of the failed inspection which I obtained through a FOIA requestI was terminated, as I've stated, specially for the reason cited by ***, which was "look, we know you contacted the health department." This was an illegal retaliatory actionThe respondents state I was "warned" about something related to a shirtThat is demonstrably falseI was given no verbal or written warnings for anythingThe day I was terminated for "having contacted the health department," I asked for something in writing, and the manager *** refused to provide me anything in writingWhen I asked for reimbursement of the remainder of the month I paid for, I was told "no." When I asked that they cancel all billing, and to do it while I was there so I could see them do it, I was told "no." I was subsequently billed for the following monthI sent multiple emails to make sure my billing was cancelled, and I only received a response after sending multiple emails with someone named *** *** providing me a terse sentence email stating they took care of the billingDuring the initial days they were given an opportunity to respond to my complaint, unnamed persons from the *** *** Gold's started to send me harassing emails, which forced me to contact a lawyerAll of the gym's actions were in violation of state lawA cease and desist order was sent to the gymThe timing of all of these actions are 100% consistent with retaliation.The response given by Gold's gym is a complete lieAnd I say that with complete honestyAll I will say to those considering joining this gym is this: please know that you are susceptible to rude behavior, harassment, continued illegal billing after you leave, and staff that have zero problems with lyingWorst of all, you will be subject to harassment.Regards,*** ***

Initial Business Response /* (1000, 10, 2015/11/17) */
We can not double dip, the only way Silver Sneakers gets activated is if she comes in, provides the card number, and then gets a whole membership process with thatIt would then cancel out her whole contract
Initial Consumer Rebuttal /*
(3000, 12, 2015/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This does not address the fact that you continued to take deductions out of my checking acct after you were informed of my Silver Sneakers membership on 9/Deductions of $were taken out on 9/19/15, on 9/26/and 10/9/I want to be refunded for these charges

Dear Ms***,
We would like to apologize for any inconvenience you may have experienced. All cancellation requests need to be submitted to member services via email or telephone as cancellations are not accepted at the gymHowever, we have decided to honor your cancellation and as of 10.27.14, both your and your husband's accounts have been set to cancel effective We have refunded your accounts for your membership dues, but since we are unable to verify your requests to cancel, we are unable to refund your accounts for your RGF (rate guarantee fee)
Sincerely,
Gold's Gym Fitness Alliance, LLC

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't agree with the feedback that came from Gold's Gym it has everything to do with them not protecting my belongings that I was paying for on a monthly basisThey filled a whole their part of the contractThey may have put a sign up but I'm not going to see the sign if I didn't go to the gym they have my number on file they should have called before my lock was cutThey could have called after they cut it but the fact that they didn't show that they didn't care the Gold's Gym that I want to go to just so happens to be closer but their original problem *** the Gold's Gym we're all my stuff was taken fromSee attached document
Regards,
Tameka Smith

Revdex.com,
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not satisfactory to me One would think that if I was so concerned about having my membership cancelled as a result of my survey, that the owner of all people would have assured me that his intention was not to cancel me for that reason and maybe coach as to how he would take the reference to an attorney Instead, like a child, he cancelled me just to prove a point This is not how an owner should act The reason I want my initial funds back is they gauranteed that my rate would not go up Cancelling me just because they can is not just cause I now have to start over at another gym with another large sum down I would like that refund And yes, if I do not get it I will go forward with an attorney in small claims and or civil court
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I know that my due date wasn't changedI said that was told to me by the supervisor, ***I am upset because a payment was processed without my acknowledgement on a date that I did not authorize!
Regards,
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thanks for getting back to me! I do not wish to further this complaint, as long as the amount that they claimed that I owed is taken care of I am satisfied

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:This supposed rule was NEVER communicated to meYou can check video surveillance from the gym for a period spanning roughly months to see that this movement (and others) had been performed almost daily and witnessed by many staff members, to include two of the owners who lauded me on my hard work and dedication to fitness while never once notifying me of supposed rule.When asked for the policy in writing, the manager, Mike, laughed in my face and stated the policy was not in writing and did not need to beA fellow former gym member who was with me at the time of the incident spoke with a third owner of the gym on the phone and was told the policy was currently being formed into a written policy in regard to this incidentFour days later I returned to the gym and asked for the written policyMike again scoffed and told me the gym does not have a written policy, that this rule is "gym ethics" and does not need to be written down anywhere in order to be effectiveHow is a gym member supposed to know a policy exists if it does not appear in writing anywhere and is never communicated to the gym goer, verbally or otherwise?The manager, Mike, also admitted that he knows nothing about the particular style of Weightlifting I perform and does not need to know anything about it, yet he knows for sure what I was doing was unsafeI explained to him the errors of his judgment and provided verbal reasoning explaining why the way I was suddenly being required to perform certain movements was UNsafe, not safe, he reiterated that he knows nothing about the style of Weightlifting I perform and doesn't need toIt is strange that one would suddenly enact a rule in the name of safety when one admits he knows nothing about said movement patterns.Furthermore, at the time of my first return to the gym following the incident (the day after) other individuals were performing movements similar to me and were dropping weights while I was speaking to MikeI pointed out the hypocrisy of this and he fumbled over his words trying to justify thisI feel that I was singled out and discriminated against.Also, through the rest of the week a handful of my male friends worked out in the same area, performing the same movements and were NEVER approached about this rule or made to stop their workoutThis is gender discrimination. I reject the business's response as I feel unjustly discriminated againstTheir justification/response to my complaint is not adequate.
Regards,
*** ***

Hi There,I want to first take the time to apologize for this dilemma and the probable stress it has caused youI have confirmation your account was indeed cancelled out of the system, and a refund check request was placedThis check should be mailed out today or tomorrow, and you should receive it
soon after.If for some reason you do not, please respond to this email address as I will further assist youIn addition, if you have any other questions or concerns, please let me know.Again, I apologize for this miscommunication and delay in receiving your request.Take care,*** ***

Ms***
I would like to recap the series of events in this email due to the recent calls from your fiancé and mother, as well as your mother coming into the facility and treating our
staff in a very disturbing and abrasive mannerOn November 5th we received your email through our website stating “you were uncomfortable continuing training with your current trainer”You felt “he gives special attention to more attractive females in the group”You also stated “you were still interested in training”I responded via email addressing your feelings as well as documenting your concerns and spoke with the trainer in questionI did also go over two additional trainer’s availabilities for the days and times you were currently trainingYou responded “that those times may not work but you would work something out”
On November 6th we spoke via telephone with Lance C***, the Fitness Manager, discussing other options available to youWe also discussed freezing your training for three months at no charge due to your now busy scheduleYou agreed and stated you would be in to sign all proper documentation
The following day it was brought to my attention you had made complaints on several social media forums now claiming sexual harassmentLet me be clear, at no point in any of our conversations did you mention sexual harassmentAt this point our ownership group has decided it would be best for all involved to cancel your personal training and gym membership, effective immediately
In health,
*** ***

Hi, ***- I sincerely apologize if this was miscommunicated to you However, as per your agreement your sessions have expired at this time Thank you, Sarah K***

Hello,I believe this is a case of miscommunicationThe account did not seem to get cancelled because we do not have a cancellation form on file for himIn order to rectify the account we will cancel the account and waive out any payments owedThere will be no refund to the account since no
payment has been made since he cancelled.Thank you,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I never received a voicemail, could you give me a name and number to call.I had a membership with golds gym in *** *** I only came in and used it times totalI moved and changed jobs called to cancelAnd they said I had to come in are trying to charge me for many months of membership because I didn't come inWhen I only used it one month visits
Regards,
*** ***

Hello-
Ms*** joined the gym on on a paid in full year membership and used the facility for the first few months. She is, at the time, outside of the three day recession period to received a refund on her payment. However, we have reached out to the member via phone to
see if we might assist her in any other way
Thank you

As stated previously in the first response, the due date has been the same since *** joined. When we attempt to draft and there are no funds available on the date *** committed to pay, *** is assessed a late fee as stated clearly in the contract. This account has a pattern of insufficient funds that would have prevented any issues or late fees. If *** needs to move *** scheduled payment date because of *** income schedule or other reason, *** needs to contact us to do so to prevent further latenesses and fees.Noone changed the payment schedule.

In response to complaint ***We have found no record of cancellation requestWe maintain a very detailed paperwork trailThat being said we still made the decision to refund six months of membership dues totaling ***We have spoken to the member he was very pleased with the
resolution

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The representative is incorrect in assuming that ALL customers “ALWAYS” receive a tangible contract when signing up for the service In my situation, the person that I was working with, *** ***, was new to the company and did not give me a physical contract before I left, it was never in my hands.While signing up, I had to rely on *** explanation of the contract, as the company uses an electronic form that is not readable for the customerBecause *** was new, the cancellation policy that we are currently in disagreement on was explained that because I already live over miles away, I will be able to cancel at any timeIt is not my job to analyze whether this policy makes “practical business sense,” but rather to determine whether the policies, as explained were acceptable to me So as the policies were explained, by Kevin, they were acceptable.A month after I went into the gym to cancel my membership, I was notified by Mitchell G*** that my cancellation was not acceptedI had also called *** from Health Club Billing to inform her of the situation*** had advised me to go to the gym to talk with the manager. When I went in to discuss my cancellation with the manager, *** Y***He admitted that *** was new and made an error in explaining the policy*** also agreed with me that because of this mistake made by a Gold’s Gym employee, I should be let out of the contract, as I had already requested.In regards to the representative’s accusation of “attempting to defraud the company,” I am confused and insulted that a company with such a high turnover rate, low satisfaction rate, and high amount of legal disputes would allege me of such a ridiculous actionI’m not asking for any money, not taking money from the company, and only used the services that the company provides a total of four times. In summary, the actions with Gold Gym Charlottesville have gone as follows:-Signed up for Gold’s Gym on August 25th with *** *** where it was explained that because I live over miles away, I am able to cancel at any time, also was not given a physical contract.-Went to the Gym a total of four times, sessions with Personal Trainer.-Canceled Gym membership in person on September 23rd 2015.-Received an email from Mitchell G*** on October 29th telling me my cancellation was denied, the first time I had heard of any issue regarding this policy. -Called *** from Health Club Billing LLC about the emails that I had been getting regarding my membership, telling her that I have tried to cancelShe told me to go to Gold’s Gym in person to resolve the issue.-Went into Gold’s Gym on November 18th and talked with *** Yudowitch, the general manager of Gold’s Gym CharlottesvilleHe agreed that this was an error on their part and agreed with my cancellation.- I have contacted the Revdex.com as well as the Attorney General of Virginia, where *** *** an investigator of regulatory problems is looking into the case.The terms that the representative presents are not specific, and require that I pay for services that I had canceled three months agoThat would roughly be $of my money for a service that I had canceled within a month of joining and have not used I will pay a cancellation fee of $That is all I owe the company
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
After multiple phone conversations with Golds Gym I was constantly told that the only way to cancel was to stop by the gym with proof of my move (lease agreement) (because flying to NY just to prove that I moved is very inexpensive) I was told my MN state ID wouldn't countI lived with family up until 12/and shortly after sent proof of my leasing agreementIt was never mentioned to provide notice days priorAgain I was not given a copy of an agreement and would honestly like proof of this agreementI admit that I did read that written notice is required after doing my own research online and that is why I also provided that along with my leaseThe gentleman that handled all of this seems to have tried his best to keep me from cancelling this membershipHe was not informative and not cooperativeAfter checking the reviews for this gym I am NOT the only one being scammed like this by the same gentlemanI had to do lots of research just to figure out how to get out of this membership I was scammed intoAgain I am willing to pay the cancellation fee of $that was mentioned to meAn annual fee was never mentioned as part of the promotionI am also not willing to pay for all the months that this has dragged on since my first request to cancel this membership which was 11/Seeing that I eventually found out that a written day notice was required I am reluctantly willing to pay for the month of NovemberTotaling $95.
Regards,
Lakeshia Sanders