Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: There are two other [redacted] locations...

at which you can redeem your Groupon. We can have our Scheduling Team reach out to [redacted] cleaners on your behalf to communicate your information.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble you have...

experienced with your Groupon Stores purchase. We can confirm you have been refunded in full back to your [redacted] ending in [redacted].I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears we issued a refund to Groupon...

BucksYour refund of $125 was processed to your account. The Groupon Bucks are available to use right now.I’ve provided more specific instructions about your refund in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: It looks like this has already been taken...

care of and we've issued a full refund for the order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Groupon has reached out to me and explained that I may be able to get the tickets in time for the event. They have not addressed the issue that they changed this was a bait and switch. When I purchased my vouchers it was with the understanding that I would get my merchandise within 48 hours. After the deadline for canceling the purchase they then state that I should be able to get the tickets in time for the event. Even the response they sent me after filing this complaint (see below) does not affirm that I will actually get the merchandise that I paid for. I don't have much faith in this organization and truly believe that I being ripped off. Once the date comes and goes and my money has officially been stole is there any further recourse.Hi [redacted]Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative. I'm very sorry for the continued trouble you've had.I'm sorry for the delay.Unfortunately, it's taking a little longer than usual to process your Groupon, which is why you haven't been able to print your voucher.Please know that we're working on it, and you should be able to print your Groupon in time for the event.Thank you for your patience. If you have any further questions or concerns in the meantime, please let me know.Regards,[redacted] Manager Groupon Customer Support
Sincerely,
[redacted]

Contact Name and Title: [redacted], Manager
Contact Phone[redacted]
Contact Email: [redacted]
Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
It looks like this has...

already been taken care of when you spoke with [redacted], but if you need any additional help, please let us know.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello Monique,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Biju *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize...

for any trouble. It looks like this has already been taken care of and I can confirm that your refund, $84 for two vouchers, "Three-Hour Painting Session for One or Two or Private Painting Event for 10 from Art by the Glazz" and "Experiential Packages from [redacted] were processed successfully on 8/15/2017 and 8/18/2017 in Groupon Bucks to your account. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Groupon Bucks apply automatically to any future purchases until the balance is used.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.In ticket [redacted], my colleague stated:"Thanks for forwarding the expiration extension e-mail and I apologize for the delayed response.To make this right, we’re issuing you $20 in Groupon Bucks. This credit is available for you to use immediately and will expire in 180 days.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedback. Please let me know if there's anything else I can do to help."As we have already denied this refund but issued you this courtesy credit in Groupon Bucks, we have made our policies clear.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for the frustrating...

situation regarding your iphones. Based on previous tickets with our support team, I see that you were issued a credit of $59.33 and then a separate credit of $10 for the inconvenience. Since you stated that both purchases for the phone arrived in subpar condition, I will issue a final credit of $60 in the form of Groupon Bucks to your account. While these items are final sale, we certainly never want you to have a poor experience. We do take this kind of feedback very seriously, and appreciate your understanding.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]
[redacted]Groupon Customer SupportTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have not received any email from Groupon. There is nothing I can respond to. If Groupon is asking me (again) to EXPLAIN the situation or provide details, I have already done so in my previous emails to them. Requiring me to repeatedly REPEAT my issue is not a resolution.
Sincerely,
[redacted]

Hello Brooke,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: For security purposes, we are unable to...

modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: It does not have the best interest of the consumer in mind it only benefits the company itself 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like both refunds were...

processed on 08/26/17 to the original forms of payment as advised. It can take up to 10 business days for those credits to post back to your accounts and they may not post on the same day.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Sorry for any inconvenience. I wasn't able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?I can definitely find the Groupons that you have been charged for; I'll just need a little more information. Could you...

please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further