Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like you were issued a full...

refund on 06/02/17. Please allow for up to 10 business days for those funds to show on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint: We have issued a full refund for the...

mentioned purchase and removed the Groupon from the respective account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11176519, and find that this resolution is satisfactory to me, although Groupon never did contact me directly with the letter they sent to you. 
Sincerely,
Karen [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Since you were unable to process...

trade-in, we issued $12.79 (which is equal to the original amount you paid for this deal) Groupon bucks to your account on 12/11/2017.It looks like you have applied a promotion to this order.The Groupon's price was $15.99 and you were charged $12.79 for this purchase as $3.20 as a discount was applied.This promotion was a limited-time offer that instantly discounted the price at the time of your purchase, much like when you use a coupon at a grocery store. It was not a credit in your account to be used toward future purchases. Unfortunately, because the promotion was only valid for a limited time, it cannot be reinstated for future use once your order has been refunded or traded-in.I checked your account and I can confirm that you have $12.79 Groupon Bucks in your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:I am truly sorry to hear about the experience...

you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.Our Groupon Promise exists to protect people from having a poor experience when they use their Groupon. We want our customers to know that we are there for them in case something goes awry when they try to redeem it. It doesn’t happen often, but we’re there in case it does! You can read more about Groupon Promise here: http://www.groupon.com/groupon-promise. To set things right, we had refunded your groupon purchase earlier. I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble with...

your Groupon Goods purchase. This is never the experience we want you to have, and we're completely embarrassed by the mistake. We're doing everything we can to make sure this doesn't happen in the future.Unfortunately, we're not equipped to resend the product you originally ordered, but we are happy to accept a return and issue you a full refund. If you would prefer to keep this product, you are more than welcome to do so as well.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: Groupon has completed an inquiry with this...

business and confirmed they are open and accepting vouchers. As this business is confirmed as open and accepting vouchers, I can offer to reach out to our Scheduling Team to try to assist with use of the voucher. They will communicate the gift recipient's information to the merchant and try to get an appointment scheduled at their convenience. If you could please reply to this email and confirm the best way to reach the gift recipient and their preferred appointment times, our Scheduling Team will take over from there. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:you didn't give me my groupons or provide me any sort of consolation.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint:Refund RequestSince we are outside 3 days from date of purchase, we will not be able to process a refund. Trade in would be the only option here.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken care of, and $73.60 in Groupon Bucks was added to your account on 7/17/17. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.This credit is available in your account and expires 180 days after being issued.I’ve provided more information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: the [redacted] purchase was fully...

refunded to your original form of payment on 10/10/2017. You should see the credit within 10 business days of that date. For your security and to prevent any future unauthorized purchases, your account has been deactivated as well.If you would like me to reactivate this account, I am happy to help. Please reply directly back to the email I've sent you if you would like to reactivate your account or have any other questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Pending [redacted] credit of $17, I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey [redacted]
I confirmed today that check #35857 for $54.98 is en route to [redacted]
Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.I checked your account and I can see that your refund was already processed on 10/16/2017 to the card ending in [redacted] It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected]'ve actually contacted our Customer Support team, where we help customers who use Groupons at our partner businesses but where we are unable to facilitate merchant payments. I'm sorry for any confusion!The best way to get the help you need is to contact your Groupon account representatives. I apologize that Andrew, Kelsey, and now myself are unable to assist but for issues such as this, you need to work with our Merchant Support team. I have contacted this team and asked that they reach out directly to you as soon as possible but just so that you know where and how to contact them on your own, you can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email [email protected] for assistance.[redacted]ManagerGroupon Customer Support

Hi [redacted]I am truly sorry to hear about your disappointing experience. Unfortunately the merchant is solely responsible for the voucher purchased and we are unable to provide any immediate solution. We completely understand your concern and apologize for the trouble. To make up for the...

disappointment, we will refund for the voucher in Groupon bucks as a one off and the same will be reflected in your account shortly. At this point, we are unable to provide any further resolution.Sorry for the trouble. We will make sure these kind of experience will not happen in future. Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.The correspondence is in regards to your complaint about both...

purchases for 2 Single-Day Admission for Two and One Parking Pass for Alameda County Fair that was refunded, in addition to an additional courtesy refund for a total of $25.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...