Groupon, Inc.

Hello [redacted]Thank you for reaching out regarding your issue. Apologies for the trouble you have experienced in speaking with or Merchant Support department.I am reaching out to a Merchant Support Supervisor on your behalf to ask that they get in contact with you as soon as possible. In the meantime,...

I have also emailed you to give you a direct line of communication should they not follow up in the next few days. For reference, that Groupon ticket number is [redacted] You should be hearing from them within the next couple business days.Please follow up with me if you do not hear back in the next 2 business days and I will follow up directly. Thank you for your patience.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: the company said they consider it resolved yet they have done nothing to fix it, there supervisor on the phone stated it would be cancelled and refunded as it was within 48 hours.  I've also been speaking to folks on their Groupon Facebook having very similar issues. I should not be penalized for one person's mistake, they have done nothing at all except male excuses and say theu consider it resolved. They haven't tried to contact the original person who said it would be camxlles and refunded,  the hotel manager was standing next to me when o repeated what they had told me which is why we paid with a card. Honestly they don't even give me a reason why they can't other than "we looked it up and we can't honor your request". 
Sincerely,
[redacted]

Hi [redacted], Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am sorry if there was delay from our side, however we  have issued refund for $79 for...

 [redacted]-skincare-7 to your original mode of payment and for  [redacted] Water Tours of $38, we are happy to offer trade in to you, which you can use it within 24 hrs to purchase a alternate deal for cost you purchased.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hey [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted] C.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am very sorry for the trouble with...

this refund. I want to confirm that while the refund was initiated previously, it looks like it was never processed which is why you weren't seeing this reflected on your statement. I have issued this refund to the Visa ending in 0815 on 11/3 and you should see this hit your statement in less than 7 business days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint about [redacted] Recharge Plush...

Pillowtop Mattress Set delivery.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]. Regarding your complaint: As per your order tracking number,...

[redacted], it appears the product was delivered on 8/16/2016 at 11:04 am. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted]Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support[redacted].Regarding your complaint: Unfortunately we would need to contact your...

wife directly to assist with the orders in her account. For security purposes, we are unable to modify anyone else's account without their direct consent. To ensure this issue is addressed, I am happy to contact your wife [redacted] directly. I will be reaching out to her via support[redacted] with more information regarding this purchase.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Patricia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Regarding your complaint: I'm very sorry for the continued trouble and frustration. I can see the order in question in your account. We were notified by your financial institution that a dispute had been issued against this purchase. We recommend reaching back out to your financial institution directly to discuss a resolution."To reiterate this, I must say that any time a dispute is filed, we cannot edit or change an order in any way. We must abide by the decision made by your financial institution, and encourage you to reach out with them about any outcome.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi Brooke,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Lauren...

*ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any trouble. It looks...

like this has already been taken care of and we have issued a full refund $12 in the form of Groupon bucks to your account.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Advertising IssuesI’ve provided more...

specific information in my direct email to you. If you have any additional questions, please reply to me there via ticket[redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for any inconvenience. I wasn't...

able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards,[redacted]ManagerGroupon Customer Suppo

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; color: #000000; -webkit-text-stroke: #000000} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Helvetica; color: #000000; -webkit-text-stroke: #000000; min-height: 13.0px} span.s1 {font-kerning: none} Complaint: [redacted] I am rejecting this response because: Your current response is identical to the responses you have issued with each email request for a refund. You now construct an elaborate email asking me to accept a credit to do further business with Groupon. I have rejected this offer repeatedly.  You attempt now, to make your offer sound as though it is a generous exception but it is the very same offer of credit rather than refund, dressed up in a more flowery tone.  The many emails that have passed between us are all a matter of record and on file at the Revdex.com.  Each time you have rejected a refund and suggested instead, a credit with your business, I have declined as I do not trust you to adequately screen the businesses you ask us to trust.   Your refund policy is unreasonable and so restrictive as to insure that a consumer who has an experience such as mine, will not have any chance of receiving a refund. In researching the experiences of other consumers I have found that you have a pattern of refusing to stand behind the services and merchandise which you sell.   You state that one must ask for refund within three days of purchasing a certificate. It is only when a consumer meets with the business or receives a product, that one knows whether they have received that which they have purchased.  In this case, I took the practitioner's first available appointment and that was several weeks out from the actual certificate purchase. After a few minutes with her I began to question the veracity of this practitioner.  I asked about her process and it was then that she admitted that she was unable to provide the service which I had purchased in good faith.  She said although I had purchased a one hour psychic reading, she was prepared to offer what she characterized as a “surface reading”.  (This is common tactic in what is sometimes characterized as “bait and switch” in an attempt to up-sell). She further elaborated saying that she was not going to provide any specificity with regard to names, initials or life events. The one hour reading would provide such things as lucky numbers and days of the week.  For seven minutes she had spoken in very general terms and when it was determined that she was unable to provide a psychic reading, she said “Just call Groupon and they will refund your money.”  I have found your customer service to be well below an acceptable standard and disingenuous at best.  A reputable company stands behind its products. If one pays for a product or service that a company is unable or unwilling to deliver, it is honest business practice to issue a refund.       
Sincerely,
[redacted]

Hi [redacted]I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.We...

appreciate you bringing this to our attention. We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.Regards,[redacted]ManagerGroupon Customer Support

Hello Melanie-Dawn,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you 2/11/16 via email from [email protected] your complaint: While we can't provide replacements,...

I'm happy to provide you with your return and refund status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Jamie *.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support