Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I am very sorry that you were unable to...

redeem this voucher. I want to confirm that $185 in Groupon Bucks were issued to your account to make up for this.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for that reply to your Revdex.com submission.  I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I know our previous agents, as well as our initial response, mentioned that there can be a delay when the site hasn't quite caught up with the actual number of Groupons sold.  During this time, it may still look like the deal is available even though the maximum number of Groupons has already been sold. In addition to that, there can be other factors that may cause an order to be auto-refunded after purchase.  For example, at the time of your purchase, there was a very limited number of seats left available.  Seating assignments are now given at the time of purchase.  That means that previous ticket purchases are grouped together as they are purchased, which can sometimes lead to having only single seats left when nearing maximum available quantities.  If you were trying to purchase 2 seats and there were only individual seats left, the system will auto-refund you since it cannot provide 2 seats together as requested.  But that doesn't necessarily mean that there are not more than 2 seats left available for purchase.While I realize that explanation doesn't provide a resolution to your issue, I wanted to further clarify why your purchase attempt was auto-refunded.  Unfortunately, we do not have the functionality nor the inventory to provide you with any additional seats at this point.I want to assure you that we will always do everything in our power to help our customers have a fun and inviting experience when using the Groupon site, and customer satisfaction continues to be a top priority.  We take matters like this very seriously and do everything we can to prevent situations like this from happening again in the future.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance.I'm so sorry for the disappointment, and I wish I had better news for you. Please let me know if you have any questions. Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any confusion. On April...

14th you requested we close your account due to some purchases you stated were made by accident. Those purchases were refunded that day back to the original form of payment.I have reactivated your account so you should be able to sign in shortly. If you cannot remember your password you can use the "Forgot Password" function on our sign-in page.If you have any additional questions, please reply to me via the email I sent under ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: they want to give me 60 only in groupon bucks I dont even know how to use that and is not the complete refund I want complete refund to go back into my card.
Sincerely,
[redacted]

Hello [redacted],    Unfortunately, we do not have any further delivery information beyond the tracking number provided.   I want to assure you that we will always do everything in our power to help our customers, and customer satisfaction continues to be a top priority.   ...

While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.    Regards,   Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 01/01/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to your original form of payment, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The response is dodgy and disingenuous. Groupon regularly exaggerates  the value of deals. My original complaint linked to a number of instances of such conduct documented by other customers. In my own experience, I have seen this behavior occur with [redacted] Protein (listed as having an original price of $100, apparently marked down to $35; real market price is $35 however. There is no deal.) The same thing happened when I ordered a kitty condo. The condo was listed as having a market price of $170 marked down to $70. However a simple google search reveals that the price is actually $70 without a deal. This is blatant overcharging. I do not accept your response. 
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: We have begun an investigation...

internally regarding your orders and issues with the merchant you described. I will keep you apprised of this process until we have a resolution for you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi  [redacted], Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am sorry if there was delay from our side, however we want our customer's to experience Groupon services that is the reason we...

deny refund and request if you would like to Trade in for other deal.We had already refunded $55.20 to your original method of payment on 19th of June,2017.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Unfortunately, I'm not able to issue a refund for your order. I’ve also emailed you directly from [redacted] via Ticket [redacted] with more information about your refund request. Please reply to me there if you have any further questionsThank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken...

care of by one of our representatives and offered the Trade In offer to exchange your voucher for a new one.  Please let me know if you have any additional questions and I'll be happy to help.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.We are sorry that we were not able to provide you with your desired outcome in this matter. As previously confirmed, we not able to issue a refund in this situation. Our GrouponLive event deals are considered ticket purchases. As such, they are non-refundable.We always want you to be aware of all the conditions for a deal before you make your purchase. That's why we included a Fine Print section on the deal page, https://www.groupon.com/deals/gl-tickets-kevin-hart-cfe-arena-orlando-december-2...⇄ this case, the restriction in question is: "All sales final, subject to Extraordinary Event Policy."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,[redacted]SupervisorGroupon Customer Support"Regarding your rejection: I'm really sorry for the trouble. However, I'm not able to issue a refund in this case. The Fine Print section of this deal says All Sales Final and due to our contract with the merchant, we cannot refund these tickets for any reason unless the show is cancelled. This decision cannot be appealed.We were notified by your financial institution that a dispute had been issued against a purchase you made, we have to let that process run its course. We recommend reaching back out to your financial institution directly to discuss a resolution. Instead of resolving the issue with us, you should work with them directly.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matter. If you have any other questions, please reply to me, and I'll be happy to answer them. However, at this point, this request is considered resolved.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for any frustration, and for...

all the back and forth. Given the circumstances, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerCustomer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble....

Unfortunately, this Groupon is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the deal. Or, pull up the mobile app and go to My Groupons. Once you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.If you have any additional questions, please reply to me via ticket #[redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"Sorry for any inconvenience. I'm happy to help. Unfortunately from your correspondence we are unable to identify which specific Groupons you had returned and awaiting a refund. If you could kindly let us know which Groupons you are referencing here, we will definitely look into the issue and assist you regarding the same.Looking through past transaction there were Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your order. From here you will be able to view your order details and contact the merchant."Regarding your complaint: After reviewing your previous contacts you've had with us in December, I was able to determine two orders that you have concerns about and reached out to us for. One is the Sterling Silver Green Amethyst Ring (0.90 CT) Size 8 and the other is the Brand New Sterling Silver Heart Princess Crown Tiara Ring Size 8.As stated previously, these Groupon Goods items are sold by third-party merchants—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. If you have any questions or concerns about your order, please feel free to reach out to the merchant directly by visiting your My Groupons page on the website. Once there, select View Details next to your order and you'll be able to view your order details and contact the merchant.Unfortunately, we are unable to escalate your request prior to you attempting to contact the merchant first through our Groupon Stores ticketing system.If you've already reached out to the merchant, but haven't heard back from them within 72 hours, we're happy to contact them on your behalf. We'll be able to provide the best service when you include your ticket number, which you can find in your account by following these steps:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop down. Select "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonYou'll also want to make sure you are following these steps while on a Desktop or Laptop. If you have any additional questions, please reply directly to the email I sent via [redacted]@groupon.com and I will be happy to assist your further.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like you've been contacted by a member of our Groupon Goods support team since submitting this request. Luckily, it looks like they...

were able to arrange a replacement and it is on its way. You can view the tracking here:https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1[redacte...⇄ for your understanding and please don't hesitate to reach out to us if you have any questions in the future.Regards, [redacted] H.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I'm very sorry for the difficulty that you had...

in trying to redeem your Groupon deal with [redacted] Dyno and Tune.  This is never the experience we want you to have with a Groupon Deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]My name is [redacted] and I am a manager here at Groupon. I have reviewed your complaint and I am really sorry for all the trouble caused. However, I have just checked your account and I can see both your Dunkin Donut Groupons have been refunded in the form of Groupon Bucks.Any credit you have...

will automatically apply to your next purchase. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Once again, I apologise for the inconvenience caused. Please let me know if you need any further assistance. Best,[redacted]ManagerGroupon Customer Support