Groupon, Inc.

Hi [redacted],
So sorry for the trouble and the frustration. I've checked your account and can confirm that you currently have a total of $21.01 in Groupon credit. This credit is in your account and will apply to all purchases you make from this point forward.
Once again, we apologize for the...

frustration this situation has caused. Please don't hesitate in letting us know if we can assist with anything further.
Regards,
Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm sorry for the trouble you...

encountered with this merchant. It appears a refund was already processed on 11/3 for $110 back to the card ending in [redacted].If you have any additional questions, please reply to me via email (Ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Your order became delayed, so we...

proactively processed a refund back to the original form of payment. This will show on your statement within the next 10 business days.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Lance *.ManagerGroupon Customer Support

Hi  [redacted], Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am sorry if there was delay from our side, however we want our customer's to experience Groupon services that is the reason we...

deny refund and request if you would like to Trade in for other deal.We had already refunded $55.20 to your original method of payment on 19th of June,2017.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]. I responded to you a moment ago via email from [redacted]@groupon.com.In ticket [redacted], it was stated:"Sorry for any inconvenience. I'm happy to help. Unfortunately from your correspondence we are unable to identify which specific Groupons you had returned and awaiting a refund. If you could kindly let us know which Groupons you are referencing here, we will definitely look into the issue and assist you regarding the same.Looking through past transaction there were Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. You can reach out to the merchant directly by visiting your http://www.groupon.com/mygroupons page and selecting View Details next to your order. From here you will be able to view your order details and contact the merchant."Regarding your complaint: After reviewing your previous contacts you've had with us in December, I was able to determine two orders that you have concerns about and reached out to us for. One is the Sterling Silver Green Amethyst Ring (0.90 CT) Size 8 and the other is the Brand New Sterling Silver Heart Princess Crown Tiara Ring Size 8.As stated previously, these Groupon Goods items are sold by third-party merchants—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. If you have any questions or concerns about your order, please feel free to reach out to the merchant directly by visiting your My Groupons page on the website. Once there, select View Details next to your order and you'll be able to view your order details and contact the merchant.Unfortunately, we are unable to escalate your request prior to you attempting to contact the merchant first through our Groupon Stores ticketing system.If you've already reached out to the merchant, but haven't heard back from them within 72 hours, we're happy to contact them on your behalf. We'll be able to provide the best service when you include your ticket number, which you can find in your account by following these steps:• Sign into your account at www.groupon.com• Find your name in the top right corner of the page• Place your cursor over your name and the account menu will drop down. Select "My Groupons"• Next to your Groupon, click "View Details," which will take you to the Groupon Goods Marketplace customer sign-in• Sign in with the email address and password you use for Groupon, then click the "Contact Merchant" buttonYou'll also want to make sure you are following these steps while on a Desktop or Laptop. If you have any additional questions, please reply directly to the email I sent via [redacted]@groupon.com and I will be happy to assist your further.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.I’ve provided more specific instructions in my direct email to you. If...

you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Custo

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint regarding [redacted] Health & Wellness purchase. I see that we have already issue you refund on...

06/12/2016.If you have any additional questions, please reach out to us at [redacted]Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  Before proceed further, please let me know the name of the items that you've returned. I’ve also...

emailed you directly from [redacted] via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]
Regarding your complaint: I've issued a credit in Groupon Bucks for...

the order cost to help make up for any trouble.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The response is dodgy and disingenuous. Groupon regularly exaggerates  the value of deals. My original complaint linked to a number of instances of such conduct documented by other customers. In my own experience, I have seen this behavior occur with [redacted] Protein (listed as having an original price of $100, apparently marked down to $35; real market price is $35 however. There is no deal.) The same thing happened when I ordered a kitty condo. The condo was listed as having a market price of $170 marked down to $70. However a simple google search reveals that the price is actually $70 without a deal. This is blatant overcharging. I do not accept your response. 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 01/01/2018. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to your original form of payment, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] ManagerGroupon Customer Support

Complaint: 11003645
I am rejecting this response because: I still don't have a resolution. If the ticket wasn't able to come in time for the event, then I shouldn't have to pay for the ticket regardless of business hours or not. 
Sincerely,
Ariel [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your trouble. We completely apologize for the inconvenience caused with the purchase...

and not providing a favorable solution.As per the deal page, it is mentioned that the in store option is not available for Hawaii. However the merchant is unable to deliver the product to the mentioned location. Also the delivery charge is payed directly to the merchant and thus not accepting the payment from Hawaiian card is under their discretion. We apologize for the inconvenience you went through in this regard.We can see that a trade in option has been provided and it is initiated for your order. We are tend to work within a policy and thus we have provided the best possible solution from our side by providing the trade in. If you have any more questions, or need any help, please let me know.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Sorry for any confusion. On April...

14th you requested we close your account due to some purchases you stated were made by accident. Those purchases were refunded that day back to the original form of payment.I have reactivated your account so you should be able to sign in shortly. If you cannot remember your password you can use the "Forgot Password" function on our sign-in page.If you have any additional questions, please reply to me via the email I sent under ticket [redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us again through the Revdex.com. I have reviewed your response to our earlier correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: You had reached us multiple times regarding the Deal ohio-concealed-carry-and-guns DealI had reviewed your Groupon account associated with your mail id[redacted] and can confirm that we had not received any communication for this issue earlier. As I had stated earlier the mail could have been sent to wrong Email id or could have been sent for any other email id.I'm really sorry for the trouble. It is our policy that we do not issue a refund for your expired voucher. However we had taken exception last time to our normal policy and issued refund of $59 Groupon bucks to your account. Since you wanted this refund to your card I have reversed the Bucks in your account to your Credit Card account that was used in first place. Please allow up to 10 business days for this to be reflected on your statement.I hope this clears things up! Please let me know if I can help with anything else.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. It looks like you've been contacted by a member of our Groupon Goods support team since submitting this request. Luckily, it looks like they...

were able to arrange a replacement and it is on its way. You can view the tracking here:https://wwwapps.ups.com/WebTracking/track?track=yes&trackNums=1[redacte...⇄ for your understanding and please don't hesitate to reach out to us if you have any questions in the future.Regards, [redacted] H.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email [email protected]’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Amarnath VManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm going to loop in a Getaways...

specialist to review your case for further consideration.Please stay tuned for an update via email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for any trouble....

Unfortunately, this Groupon is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the deal. Or, pull up the mobile app and go to My Groupons. Once you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.If you have any additional questions, please reply to me via ticket #[redacted].Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support