Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint on the booking for the [redacted] Las...

VegasI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]
I've unsubscribed this email address. You will stop receiving Groupon promotional emails within 72 hours.
Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect...

your rights as a customer. You may receive an email if we update our privacy statement or our terms of service. You will also receive any emails that you request in the future if you re-subscribe or if you sign up to receive email relating to a new Groupon product or service.
Please let me know if you have any further questions.
Regards,
[redacted] V
Manager
Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because: The vendor continues to copy and paste correspondence from a previous email that was written prior to this Revdex.com complaint.
Sincerely,
[redacted]

Hello [redacted],I do apologize for the trouble. Unfortunately this item is no longer in stock and we are not able to ship it out at this time. Your refund processed successfully on 11/2 to the card. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions. Regards,[redacted] EGroupon Customer Support

Hello Kacie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I apologize for any frustration, and for all...

the back and forth. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Radhakrishnan *.ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I've issued a full refund to your credit card...

for the order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:  I've just issued a $38 refund in Groupon Bucks to your account. I’ve also emailed you directly from...

[redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: They keep saying the same thing. I am NOT disputing that their deal page stated that the in-store option was not available in Hawaii, I am saying that it did NOT say that they would not DELIVER to Hawaii. I only found that out after I purchased the deal and went to the vendors site. That is totally not acceptable. Their offer to have me transfer the deal to someone else that can use it is also not an option for me as I have no one to transfer it to. I just want a refund of my money.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Sorry for the continued trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Refund for ALL EXPIRED GROUPONS OR GROUPON...

BUCKS FOR ALL EXPIRED GROUPONS NO EXCEPTION. No more negotiating I've waited to long with no resolution.We would like to try and work with you on this but need you to respond to my direct email with the names of the expired Groupons in question so that we can investigate further.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like this has already been...

taken care of on ticket [redacted].I can confirm that your refunds processed successfully on 10/03/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted] SupervisorGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/08) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble.
We're sorry the restaurant was closed on the Fourth of July without specifying on their website. Many businesses change their hours for a national holiday but we always want to get that information to customers as soon as we know. At this time, we won't be able to reimburse you for the expenses incurred when attempting to visit on 7/4.
Since you don't want a refund, we are limited with what we can offer. We won't be able to insist that they provide any complimentary items or a larger discount. A question like this would be better answered by the business. You can find a link to their website and contact information by visiting the page where this Groupon is featured. Head to www.groupon.com/deals/the-kitchen-italian-cafe-and-pizzeria and look to the right of the deal's description.
I'm sorry we can't be of more help but we appreciate your patience and understanding.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Groupon has done nothing to try to make this right at the first place or after going through Revdex.com.
There is no customer service in how Groupon doing their business.
Thank you Revdex.com for facilitating this dispute, the case may be closed, since I don't see a different outcome will come out of this.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the conversation between you and my colleague [redacted] in ticket [redacted] on 1/27/17.Regarding your complaint: because you filed a dispute with your bank regarding the charge for this item, you will need to contact your bank.  As noted by [redacted] on in the ticket above:"Thanks for the reply and confirming that you have contacted the bank.Please follow up with them and if you need any further assistance or did not get any proper response from them, please get back to us and we will assist you."Please send any replies directly to ticket number [redacted], as they will be handled directly.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again...

offer apologies for the difficulty you experienced redeeming your Groupon for "Journey to the North Pole Cruise for Two Adults."I can confirm that your refund processed successfully on 12/12/17. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. As it has been more than 10 business days since the refund was issued, if it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

I reject this response because the Group.com customer support sent me this message below which did absolutely nothinig to resolve my issue.   It's the same response as I got when I contacted them directly.   How can a company not take back a defective product regardless of the timeframe.   14 day return policy is ridiculous considering they offer Groupon deals that expire quickly, so you need to purchase them sometimes well in advance of when you need it.   As I explained this was a Christmas gift for our granddaughter so the box was not opened immediately.   Under normal circumstances I would have opened the box right away.   That the point I am trying to get across to this company.   There are sometimes exceptions to the normal rules - they don't seem tot get this at all! Hi Paul:I'm sorry to hear about the trouble you've had with your Groupon Goods purchase. I understand that you spoke to Becky C on 12/7 and were not satisfied with the response you were given and have submitted a claim to the Revdex.com.As you were informed if your order arrives damaged or defective, you can always return it within 14 days of delivery. Unfortunately, we're not in a position to guarantee our products outside of that window and cannot assist with a refund at this point.I'm very sorry for the inconvenience. Regards,Alexandria * Manager Groupon Customer Support

Hi [redacted],Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble. Unfortunately, it looks like there was a mistake on our website showing an incorrect expiration date of 11/13/15, instead of the correct...

expiration date of 11/12/15. Because the business agreed to the expiration date of 11/12/15, we will not be able to hold them to honoring the promotional value past that date.However, because this was our mistake, I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.I feel bad about this deal not working out how you'd hoped, so I've also added $5 in Groupon Bucks to your account to apologize for this experience. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.If you have any questions, please let us know.Regards, [redacted] VManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. After previously investigating this matter, we did not find...

evidence to suggest your account was used in an unauthorized manner. The same mobile device that was used to make the [redacted] Aesthetics purchase was previously used in the account for the purchase of a voucher for [redacted] Ultimate Car Washes at Circle K. Sometimes customers accidentally make purchases using the Groupon mobile app on their phone. This appears to be what happened. For future reference, you can cancel a Local order from My Groupons within 1 day of purchase. • Once you view your voucher, you can’t cancel your order. • If it's been 2 to 3 days from purchase, contact us via live chat or email, and we'll assist with canceling. • Check our FAQ for directions on how to cancel: www.groupon.com/faq#faqs:content-142 It looks like your refund request has already been taken care of; I see that you were issued a one time exception refund on 12/18/2017 in the full amount paid, $92.00. This refund was processed back to the original method of payment, a [redacted] ending in [redacted]. You should see this refund reflect back to your card statement in 1-10 business days. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer [redacted]