Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Please see the email sent from [redacted]I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted]I am sorry to hear that you've had so many issues lately using Groupon. Regarding your [redacted] Groupon, we sent an email on 5/19 to all...

customers who purchased this Groupon. I've copied the original email below in case you are unable to locate it:-------We have some bad news: [redacted] Fridays at [redacted] At The Falls no longer be able to provide the services for your Groupon after May 26. We know—we're disappointed too. Since you may not have had the opportunity to redeem your Groupon yet, we wanted to give you a heads-up so you can use it before then.Of course, if you won't have a chance to redeem your Groupon before May 26, please let us know at www.groupon.com/support. We'll be happy to help.We really appreciate your understanding and apologize for any inconvenience this may cause. If you have any questions about this, please feel free to let us know.Regards,Groupon Customer Support---------I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. To help make up for the trouble, I've issued $44.10 (amount paid) in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding your [redacted] Caribbean Groupon, I'm really sorry for the trouble and I appreciate you providing us with this feedback. I've just issued a $8.10 (amount paid )refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding the 8X Zoom Phone Camera Lens, I'm sorry to hear it arrived crack and was not the item you believed that was being advertised.  I understand you threw the item away. In the future, we ask that you provide us with an email at [redacted] with a photo of the damaged product so we can assist you. Given your recent troubles, I've gone ahead and issued a $24.81 (amount paid) refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding the [redacted] Durable Micro USB Cable, I am sorry it wan't working with your [redacted] s4.  I've gone ahead and issued a $8.62 (amount paid) refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.  In the future, as long as your item isn't listed as "Final Sale" in the Fine Print at the time of purchase you can return items for a full refund within 14 days of delivery by heading to your My Groupons page at http://www.groupon.com/mygroupons. Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Package" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing label. Regarding the [redacted],  I've gone ahead and issued a $23.98 (amount paid) refund in Groupon Bucks to your account as a one-time exception. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. This was a Final Sale item and because it had been more than 2 hours since you made your purchase, your order had already been processed and your item had either shipped or would be in transit shortly. At that point,we were unable to cancel or change your order. . For future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browser. From a computer, sign into your account at www.groupon.com/mygroupons. Then, click "View Details" next to the order you'd like to change. If you see “Edit order” on the left-hand side of the page, just click that link to edit or cancel. You can also give us a call during that time frame at (888) 375-5777 and we'll be happy to assist you. Our phones are open 8 a.m. to 7 p.m. Central Time, seven days a week. You now have a total of $109.61 of Groupon Bucks. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Again, I apologize for any frustration these issues may have caused. I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.If you have any additional questions, please reply to me in the direct email that I've sent you via [redacted].Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: You were issued the Trade In credit as promised per your conversation with my colleague, [redacted], on 08/11/17. That credit was applied to multiple purchases completed that same day, which included 3 Goods items and 1 Local deal. There is currently a remaining balance of $8.97 in non-expiring Groupon Bucks in your account. You don't need to enter any codes to use them—just click the green "Buy!" button once you find a deal that interests you and complete your order as usual. The Bucks will automatically apply to your future purchases until they run out. Always make sure you're logged into the account where you received the Bucks before you make your purchase.While Groupon Bucks apply to most types of deals, they currently cannot be used on Groupon Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's website. We're hoping to include these deals in the future, but please keep these exceptions in mind for now.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by visiting My Account and clicking Groupon Bucks.I hope this clears things up! Please let me know if I can help with anything else.If you have any additional questions, please reply to me here.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support"Regarding your rejection: Unfortunately, I am not able to issue a refund to your card at this point, because a portion of the Groupon Bucks issued on 8/11/2017 were already used toward the purchase you made on 8/11/2017.Groupon Bucks are automatically applied to purchases, so it's possible you used them without realizing it. I'm so sorry for the inconvenience, but hopefully you'll find another deal that interests you soon!Per your request, I have removed the credit card information on file in your account. If you are concerned that someone may have accessed your account in an unauthorized manner, we also strongly recommend changing the password on your account using a combination of upper- and lowercase letters as well as numbers and symbols.You can update your account information (including your email address, password, and credit card information) in the "My Account" section when you are signed in. Please visit www.groupon.com and sign in using the email address and password you created when you made your first purchase or created your account.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email froms[redacted]Regarding your complaint: receiving the wrong option for your NFL Fan Favorite Kids' Recliners orderI’ve provided more specific instructions in my direct email to you, which is ticket [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the frustration. I double checked and it looks like your Groupon for [redacted] is not marked as redeemed on our end. Using your browser, sign into your account at www.groupon.com/mygroupons and click on your name in the top right corner of the page. You'll find your Groupon in the "My Groupons" section of your account. This is where the Groupon is located. Again, because this Groupon was purchased more than 3 days ago, we are unable to issue a refund for the order. As stated by [redacted] C on January 19, 2017 in ticket #[redacted]:"While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved."Again, we are not able to assist you further with this particular Groupon. I apologize again for any trouble. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] GManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It appears that Richard has been in...

touch with our Merchant Support department since this Revdex.com ticket was submitted. Since then, the deal that was being featured has been removed from our site and any purchaser who has not yet redeemed their Groupon has been sent an announcement offering them a refund for this deal.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
The first purchase made at 1:17 PM CST was made in your husband's account. It appears the computer you used to make that purchase was...

already signed in to your husband's account. This would explain why you did not receive a confirmation email to your email address. It was sent to your husband's instead. It also explains why our chat representative didn't see the purchase. The only information provided was your own email address and unfortunately the orders were not placed there.
We're very sorry for the trouble. As we explained when you called, any items marked "final sale," are nonrefundable and may not be returned. You can find this information in our Return Policy at http://[redacted], and in the Fine Print on the purchase page for this Groupon at https://[redacted]
Of course, if your item was damaged prior to delivery, please let me know and I can assist you in returning the product in that case. However, due to the nature of this deal, we aren't able to provide a replacement.
If you have any further questions, don't hesitate to ask.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. As long as the business completes what they have promised in their response (provide full refund, since I have not received refund yet) the resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:No I am not satisfied with the outcome. I had to put out more money than I should have and it should never have happened! This is not my problem as it is the companies problem! How can you offer only 3 days to get a full refund when you do not have to use the Groupon right away! That is BAD BUSINESS and then not to even try and compensate me with my full refund because the company you choose to have on your site does not know how to properly conduct business! Its not like I am asking for a full refund of something that cost $500.00....my refund is merely $178.00.I deserve my FULL REFUND. I will not do business with Groupon again because of this whole incident and I will make sure my friends and family will not as well, especially if this is the way you treat customers.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hi Paul,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Alexandria...

*ManagerGroupon Customer Support why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: Sorry for any trouble you've had.We...

were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] Store. We recommend reaching back out to your financial institution directly to discuss a resolution.If you have any additional questions, please reply to me in the email I sent directly to you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: [redacted] Manager
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
My name is[redacted] and I am a Manager in Customer Support. I'm so sorry for the frustration regarding your Groupon Goods...

shipment. Unfortunately, it does appear that the only shipping address that we have on file for you is[redacted] XXXXX and this is the address where the item was shipped. If you are no longer at this location, I will gladly remove it from out system to prevent this from happening again.
We are not able to offer replacements or exchanges, so I've just canceled this order and issued $13.65 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
With that being said, this deal is still being offered if you wish to place a new order. You will need to ensure to enter in the correct shipping address at check out.
https://www.groupon.com/deals/gg-nfl-big-logo-earbud-headphones
We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature.
Once again, I'm truly sorry for any disappointment. Please let me know if you have any other questions.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/09/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I’m so sorry to hear that your order doesn't meet our quality standards....

Although we're not able to offer exchanges or replacements at this time, I can help you return this order for a full refund.I have sent you a return label in a separate e-mail.Print the label and return the item via U.S. mail for free.Check the status of your return by visiting http://www.groupon.com/mygroupons.Locate the item you returned, then select “View Details” and “View Return Status.”When we receive the item, you’ll be refunded to your original form of payment within 10 business days.To help make this right, I’ve also issued $20 in Groupon Bucks. We'd love for you to be able to try one of our other deals. Your Bucks will automatically apply to future purchases and expire in 180 days.Thanks so much for your understanding!Regards,[redacted] SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted], I wasn't able to tell from your response what issues still remain. If this is regards to you previous conversation with [redacted] in Ticket # [redacted] in I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. We have investigated your issue to the fullest extent. If you are still waiting for any refunds to process, please reach out to your financial institution for further assistance.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: nothing has been done to rectify the damaged items I returned.
Sincerely,
[redacted]