Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***My credit card company resolved the case as I contacted them and that is when I received a refundI appreciate the follow upThe resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint on the unauthorized purchases in your
account:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello Sarah,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Your refund processed successfully on 02/24/to the card ending in It should appear on your statement as a refund from Groupon, Inc.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Lakshmi M.ManagerGroupon Customer Support

***
I am rejecting this response because: The business' response showed no indication of actually reading and attempting to understand the nature of the complaint, further substantiating my claim that they are not focused on customer service and as such it should remain on their Revdex.com record as a means of warning other potential customers who might do business with themFor example, while the business took sufficiently long to answer the complaint so as to ensure the package did finally arrive, the business ignored the fact that root of my complaint is that I needed the funds refunded to purchase an alternative Christmas gift for my daughter As Christmas has come and gone, with no refund, it is no moot point and Christmas was ruined for her because I could not afford to purchase another giftTo add insult to injury, the business reiterated the fact that it could be several weeks yet before I will see a refund (again, ignoring the root of my initial complaint about the length of time this transaction is taking).Furthermore, I reject the response because it has now been a week since I dropped off the package for return deliveryDespite what the response says, my Groupon account still shows no indication that the label was ever scanned and the package is en-routeAs it turns out, I am likely going to have to contact my credit card company to demand an immediate credit and refundNonetheless, I want it to stand on Groupon's record that they are inconsiderate of their customers and take far to long than should be required in this day and age to process purchases and refundsAs a result, I would be doing a civil disservice if I did not recommend to the public that they follow my suit and purchase their goods from Amazon instead
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm sorry that you never received the two
makeup pallets that you ordered through Groupon Stores.I've checked your account and can confirm that both quantities have been refunded to your original form of payment.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there via ticket#***.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com, Ticket [redacted] for reference. If you have any further questions or...

concerns, please reply directly to that email.I was able to locate the purchase under your duplicate account associated with the email address [redacted]@united.com". I'm sorry for any trouble you may have experienced. I've reviewed your request, but will not be able to issue a refund because your voucher is final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal.If you're unable to use your Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer [redacted]

Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve looped in a manager who works on the Getaways...

Team and they’ll be in touch shortly.I’ve provided more information in the direct email to you. If you have any additional questions, please reply there. That’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm truly sorry for the trouble and...

frustration concerning your order. Unfortunately, because it had been more than 2 hours since you made your purchase when you contacted us, your order had already been processed and your item had either shipped or would have been in transit shortly after. At that point, we were unable to cancel your order. Furthermore, due to the Fine Print restriction "FINAL SALE; no returns unless defective.", we typically are unable to accept returns on this type of product.However, after consideration, we are happy to offer an exception to help you return the product for a full refund - provided the product's box has not been opened yet. I've gone ahead and attached a pre-paid return label to the email I sent via [redacted]@groupon.com. Just click the download link in that email to access the PDF, and print it like you would any other document. Once you've done that, place the label on your return shipment.Please allow 2-3 weeks (or sooner) for your return to be received and refunded. Within 3 business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email (the email will be sent to the address this purchase is under - [email protected]) to let you know it's been processed. Keep in mind that it can take up to 10 business days for the refund to appear on your statement once it's been issued.If, however, the box of the product has been opened - please let me know by replying directly to the email I sent via [redacted]@groupon.com and I will be happy to provide an alternate resolution. For future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browser. From a computer, sign into your account at http://www.groupon.com/mygroupons. Then, click "View Details" next to the order you'd like to change. If you see “Edit order” on the left-hand side of the page, just click that link to edit or cancel.While we are happy to offer this resolution for you today, please note that we will be unable to issue similar exceptions in the future.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Charles,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint for the [redacted] Gym Groupon, I am so sorry...

for the trouble you experienced.  I want to make sure we take care of this for you so I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Bethany *ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,[redacted]...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: Sorry for any trouble! I can confirm...

that your refund processed successfully on 05/16/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.The refund should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I issued some Groupon Bucks into your account, which will apply toward future purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: I did not receive an email from [redacted] as the responder stated. I have not received any response to my complaint. 
Sincerely,
[redacted]

Hey Victoria,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew...

*.ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm able to go ahead and make a one-time exception in this case. I've just canceled this order and issued a refund of $17 in Groupon...

Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we're happy to make an exception for you today, please keep in mind that we will not be able to issue additional refunds of this nature in the future. Of course, if you ever run into difficulty redeeming your Groupon, please don't hesitate to contact us. If you have any further questions, please let me know. Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your refund request for order number[redacted] ;I’ve provided more specific instructions in my direct email to you. If you have any...

additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Although Groupon refunded the $10 I paid for the voucher, they have not made up the $55 difference I had to pay to make up what the voucher did not cover, do to their negligence. No one has called me as I requested to discuss this matter with me. I have requested a call from a Groupon employee in the United States to discuss this matter, and that request has been ignored.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint about the Women's 3/4 Sleeve Off Shoulder...

Casual Ployster Long Maxi Dresses, Since the order is with a third party merchant, customer support can not issue a refund. I see the correspondence between you and the merchant through the third party merchant portal in your Groupon account. The merchant has asked that you take a picture showing the size of the dress. Please take this picture and send through the same ticketing system you have been using with the merchant. I would also take a picture of the label where it shows the material of the dress. Once I see that you have provided the merchant with the requested information and they still do not respond or give a reasonable resolution I will escalate to the third party Groupon stores team.If the merchant still does not respond with in 3 business days we then can escalate the concern to our third party Groupon stores team for further investigation and if they find that a refund is warranted they will issue the refund.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support