Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11133682, and find that this resolution is satisfactory to me
Sincerely,
Ralph ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I'm sorry for your experience and
that you did not receive a timely resolution.While we do have a firm day refund policy, the fine print of the deal does indicate "If vehicles are not eligible for the alignment service purchased, customers can reach out to us for a refund"As such, I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I've just issued you a full refund
for this purchasePlease allow for up to business days for that to reflect on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer SupportTell us why here

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint:I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay
tuned for an update via email.I’ve also provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, *** *ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We were unable to find previous
communication with our customer support, nor were we able to find this Groupon, on the account associated with this email address.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards,*** ** Supervisor Groupon Customer Support

Initial Business Response /* (1000, 6, 2015/07/30) */
Contact Name and Title: ***anager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
Sorry for the trouble! To use this code, make sure you're clicking the option at checkout that says, "Use promotion or gift card" on the desktop site or "Enter code/gift code" on the mobile appYou'll then be able to copy the code directly from the page where you saw it and paste it into the "Gift code" field
Double-check that you've entered the promo code correctly, select the type of deal the promotion is valid for (like Local or Goods, for example), and make sure the purchase meets any requirements for the promotion
You can click directly on the banner where you saw the promotion advertised to see a list of valid dealsIf a minimum purchase amount is required, the price of a single Groupon must be at or above this amount(The code won't apply if you purchase multiple lower-priced Groupons that add up to the minimum amount.)
This promotional discount was only valid through the expiration date that we listed; however, I still want to reward you for trying! To sweeten your next deal, I've added $in Groupon Bucks to your account that can be used towards most types of dealsThis credit is valid for the next days and will automatically apply to your next purchase within that time frame
I'm very sorry for the inconveniencePlease let me know if you have any questions
Regards,
***
Manager
Groupon Customer Support

Complaint: ***
I am rejecting this response because: I did not receive an email from the company.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***
*** *** ***I'm sorry for the confusion
Unfortunately, since the product has already been shipped to the address provided with your purchase, we aren't able to correct it at this time.The tracking information for your order indicates that it was delivered successfully on 08/23/Is it possible for you to reach someone at that location to inquire about the delivery? You can also contact the shipping carrier, in this case ***, to follow up on the deliveryThey may be able to provide more details about who accepted the shipment, or if there is any way to redirect the order to the correct address.Of course, if you're not able to find a resolution with their assistance, please let me know and I'll be happy to help you furtherI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: the order was credited back to your
Groupon Bucks account on 9/1/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: A refund was issued to your original form of
payment.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I would first like to apologize for how long
it has taken to find a resolution for youI'm also sorry to hear that you were not able to utilize your voucher for *** Pool Care, LLCAs a one time exception, I have refunded you in full.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there. Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello Gina,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I am very sorry for the difficultly you've
had with our promotional codes We strive to make this process as user friendly as possible so it's never our intention to mislead or frustrate our customers I know previous options offered haven't been ideal so it is my hope that we'll be able to resolve this to your satisfaction.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Bethany MManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Thanks for reaching out to us through
Revdex.com. I'm really sorry for any trouble this purchase has caused. We totally understand that you have unintentionally viewed the voucher, which has made your Groupon ineligible for the Trade in. I have forwarded this to the concerned team to work on, so that customers like you, do not face this issue in future. To make this situation right, I've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use right away.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Sorry for the trouble you have been
through on this accidental purchaseNot to worry, I can see from the tracking the items have been delivered to youIf you would still prefer a refund, I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipmentFor future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.If you have any questions or need any more help with this, just let me know!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I'm sorry for the trouble, I have just
cancelled this order and provided you with the bucks refund. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I did not receive any email with information on a refund or any refund So until I receive a refund in full I will not accept anything else This is what Groupon did in the past, they would say that they sent the information to my credit card company and to wait to days even though I couldn't see anything I waited and waited, finally called my credit card company days later and the company said Groupon didn't credit the transaction at all I feel they are doing the same thing with this email thing Just prolonging the inevitably It's disgusting!
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com, Ticket *** for reference. If you have any additional
questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer ***