Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Billing or collection issuesWe have already
issued a refund to Groupon bucks for each of the Groupons in questionThis is outside our refund policy as we typically don't issue refunds on Groupons outside of days of the date of purchaseWith that being said, we will not be able to refund these back to your card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***My name is *** *and I am a manager here at Groupon.I have reviewed your correspondence with our representative and I apologize for any confusion. Your refund processed successfully on 10/29/to the card ending in It should appear on your statement as a refund from
Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards,*** *.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I did not make this purchaseThe card was charged without my knowledge and without my permissionThis response does not address this in anywayIt also does not address the fact that they did the same thing on my Fiances account and his was refunded after one phone call....not on the same day of the "purchase" but that they are refusing to do the same for me.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
I am terrible sorry for the many issues you have had with your order
for the black car seat cover for your dog It appears your refund for the second incorrect car seat processed successfully today on 5/6/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I checked the deal that you had originally purchased and it appears that the the black car seat is now sold outHowever, I did find a similar deal that we are running in which black seat covers are still available:https://www.groupon.com/deals/gg-bench-seat-cover-or-water-resistant-h...⇄ to all of the trouble you've had with this particular deal, I've added $in Groupon Bucks to your account to apologize for this experience. This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youI apologize again for any inconvenience, and thank you for your patienceIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Sorry for the trouble during your attempt to
login. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Your account was closed due to a violation of our terms of use We sent you an email directly on 4/29/explaining this For this reason your account will remain closed and we have reserved the right to discontinue business with you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:It is generic/canned and stands behind the policy with out addressing the specifics of my complaintI have not had this issue on previous Groupon purchases, and contacted Groupon well before the expirationFurthermore, navigating the Groupon web site to contact the company has been nothing short of a hassleI will not use the amount paid on the certificates, since I purchased them solely for the promotional dealI also will not gift it to someoneI am requesting a Groupon CREDIT; not a refundIf this request - which has been honored in the past - cannot be met, I will contact my credit card company, *** ***, as they always stand behind their card membersI hope this will not be necessary and wish to resolve with Groupon via the Revdex.comThis experience has turned me away from purchasing future Groupon deals, but will reconsider if this simple request for a credit can be metIf not, I will advise *** *** of the inconsistency in exchange rules compared with previous purchases and my dissatisfaction.
Sincerely,
*** ***

Hello Julia,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka JManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: we apologize for any frustration with the
merchant during your visitThe order in question was refunded to your original form of payment on 12/20/You should see the credit anytime within business days of that date.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:
I notified Groupon in August & their response has been that they were sorry that I didn't enjoy the trip, but didnot address the fraudulent advertising & the depiction ofof what the hotel was supposed to offerI paid $to Groupon and $+ a transfer tour to the tour company advertising with GrouponThe tour company should have credited no less than $for fraudulent advertising & disgusting accommodations.That is a $credit per person, which is not asking very much. Thank you, *** ***
Sincerely,
*** ***

Thank you for reaching out to us through the Revdex.com I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the
Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

----------------------------- DRAFT -----------------------------Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from
***@livingsocial.com.Regarding your complaint: I have refunded this back to your Living Social deal bucks account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerLivingSocial Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Time sure can fly by! For future reference,
the expiration date of given Groupon Bucks will always be notified in the email sent to youAlso, you can always check when your Bucks expire by signing into your account and clicking "Groupon Bucks" under your "My Account" tab.In this situation, I'm able to make a one-time exception in this case and I am re-issuing you in Groupon BucksThis credit is available for you to use immediately and will expire in daysHopefully that gives you enough time to find a deal that catches your eye.For complete details on your current balance and to see when all your Groupon Bucks expire, head to www.groupon.com/mybucks.We're not able to offer an additional extension, so please be sure to take advantage of those Groupon Bucks while you can!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I have reviewed your correspondence with
our representative and I apologize for any confusionOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $to your original form of payment.While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the futureBut again, I understand your situation and I'm glad I could help out this time.Thanks again for using Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***In ticket ***, it was stated:"I apologize for any frustration, and for all the back and forthPlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local dealsWe only issue refunds if it is confirmed that the business is permanently closed or unable to provide the services offered in the deal.I am happy to escalate this issue to our Scheduling Team for youThey will reach out to the merchant on your behalf to work towards a resolution.Also, if you would prefer, we are still able to offer you the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one within hours."I do apologize again for any frustration, but as we have no other reports that this merchant is not honoring Groupons, we have provided the best resolution options that we canWe've offered to reach out on your behalf, or offer the trade-inThese are the options we have to offer you.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

I am closing the case until the money is back on my card your company promised this since june as well promised chase bank as soon as the money is my account I will accept the deal and close the caseI replyed to your email with now answer
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble you
experienced trying to redeem your 10-week Weight Loss Package Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.As a one time exception, I would like to offer the opportunity to Trade In your voucherExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you'll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your Tranquility Point Therapeutic Massage voucher for Groupon Bucks.After we initiate your Trade In, you'll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InThe Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your card.If Groupon Bucks have not been used within hours of Trade In, they will expire and the original voucher will be reinstatedHowever, you can restart Trade In as long as the "Trade In Voucher" button is available when they visit My Groupons and they are within the week post expiration period.Please let me know if you’d like to proceed with Trade InThe sooner I hear from you, the better I can assist!Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, Heather stated:"Hi ***I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Please let me know if there is anything further.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: I can confirm that your refund processed successfully on 10/25/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up thereYour refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Thank you for your understanding.Regards,***ManagerGroupon Customer Support