Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Refund IssuesI’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there via ticket ***
Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm very sorry to hear that your Goods order
was not as described in the deal and was not a licensed Apple charger. I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: All Groupons are Final Sale after days
and we are unable to process a refundYou can give this Groupon away as a gift.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint:
I am rejecting this response because, once again, I have not heard from Groupon customer service as indicated.
Sincerely,
Rebecca ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***.Regarding your complaint: I am truly sorry to hear about the
experience you had with Groupon.So that I can better assist you, can you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email) - The digit Gift Card number - The digit PIN located underneath the scratch-off coating on the back of the card (or if it's an eGift Card, the digit PIN from the email)- A picture of the front and back of the Gift Card- A picture of the receipt (if possible)I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 11/27/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.If you have any additional questions, please reply via my direct email to you.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12314353, and find that this resolution is satisfactory to me because Groupon reached me to try to resolve the issue There is no phone number of their correspondence; therefore if there is no action taken soonI will contact you again
Sincerely,
Mauzella Bognoli

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 01/08/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Inventory shortage for Samsung Galaxy Edge
SBlack and refund status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
thank you very much for all your help!! Very much appreciated!
Sincerely,
*** ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comI have located the purchases you've cited in an account
associated with the email address ***@hotmail.comTo expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account, or include it with your requestI can confirm that both orders cited were refunded back on 09/26/(for the Hotel *** voucher) and 01/11/(for the *** *** *** voucher)You should have received an automatic email confirmation shortly after each refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up thereYour order for the *** *** *** voucher was refunded back to the card used for the purchase originallyIt should appear on your statement as a refund from Groupon, Inc in the amount of $Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days from issuance for your refund to appear on your statementYour order for the Hotel *** voucher was refunded as Groupon Bucks, which means that the credit was available immediately in your account after issued in the amount of $I've just issued that refund back to the credit card you used for the purchase insteadPlease allow up to business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***@groupon.com.Regarding your complaint: We do not issue refund for live events, however I understand your situation and I've just issued a $refund in Groupon Bucks to your account as an exceptionIn future we will not honor refund such situationsWe always recommend you to make sure the appointments are planned in advance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I'm sorry to hear that you were unable to
use your Groupon before the expiration date. We do our best to send out courtesy reminders when your Groupon's expiration date is coming up, but we also include this date in several other locationsThis way you know exactly how long you have to redeem your Groupon from the moment you first see offer, and you can access this information at any time if you forgetFor the future, we list this for you on your Groupon itself, as well as the deal page where you purchased itYou can also view the expiration dates of all your available Groupons from your "My Groupons" page in your accountOur reminder emails are intended as a courtesy and there are many factors that could affect whether they reach you in time to use your Groupon's full valueWe don't recommend that you rely solely on that email notification.I can certainly understand that it's disappointing to miss out on the full value of a deal, and I'm really sorry about the situationBecause of the frustration you've experienced, I'm able to go ahead and make a one-time exception in this caseI've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because this was an accidental purchase through the Groupon Mobile application. The purchase was made in error. When going back on the page, I somehow pressed ok to the purchase. I contacted them within minutes of the purchase and their response has been the same since. Of course there is fine print - but I had no reason to look at print as I went to the item in error as indicated when going back a page, I somehow hit the purchase. I believe if Groupon is going to have a manner, policy where items are "final sale" - there should be some time of confirmation page. Some of their items are thousands of dollars, I feel for someone who would make this in error. I believe Groupon needs to "better" their application to prevent incidents in this manner. Very dissatisifed with their response and service for this situation. There needs to be some type of protection for consumers with mobile applications which aren't architected to protect consumer purchases. Personally it seems Groupon has found a "way out" by having proper documentation on thier side - but really isn't fair with the design of their application
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I explained everything completelyYou have refunded my moneyPlease remove any personal information emails included I will no longer do any transaction with groupon nor will I refer anyone to do business with this company
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I received a partial refund and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint:Due to the recent inquiry you've made with your
card holder regarding these orders, I will need to forward this issue to one of our account technicians before proceed further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,XXXXXXXXManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm going to loop in a Getaways
specialist to review your case for further consideration.Please stay tuned for an update via email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund Or Exchange IssuesI’ve
provided more specific instructions in my direct email to you via Ticket #***If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support