Groupon, Inc.

Hello Sandra,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for the confusion.When you
purchased the Groupon the second time, you used a promotion which discounted your orderBecause only one discount can be used per Groupon, this order did not qualify for the Buy With Friends promotion.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,George *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from *** via Ticket *** please reply to me there if you have any further
questionsRegarding your complaint: Your refund was successfully processed on our endI've provided Acquirer Reference Number (ARN) for these refunds and you can contact the claims department of your bank using these numbers I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket *** that was sent to you by email on Tuesday, October 3, I responded to you a moment ago via email from ***@groupon.com.In ticket *** it was stated:"The *** *** Resort located in Panama City, which was never in an evacuation zone and never closed and therefore denied all refund requests.I am sorry that we were not able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in thiscircumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved."Regarding your complaint: I can completely understand how frustrating this situation has been, and I wish this was not your experience, particularly on your first orderHowever, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this pointI will have to agree with my colleague that we cannot issue a refund in this case.While I understand that this outcome is not the one you requested, we have done our best to assist you and have provided you with the most up to date information available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

We have responded to this complaintThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is I did receive a refund but should never had to go this farGroupon would not even look into my issue until I contacted the Revdex.com
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The business thanked me for my understanding......I do not understandIf the item is still valid for the purchase price and I am unable to utilize it why is the business able to credit me with the paid amount?Perhaps the business could withhold a 10% restocking fee but should be able to issue a credit for amount paid as the item still has the original value as the business stated.Unhappy customer and no need to thank me for understanding as I do not understandBusiness is condescending in its response
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about the closed *** ***I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hey Jacqueline,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I work for a retail company that processes hundreds of credit card transactions every dayWhat you say about not being able to credit me back is absolutely not trueI should have been credited back when I initially called to report the bogus transactionThat's what a reputable vendor would have done
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***My name is ***, and I'm a Manager with Groupon Customer Support. It appears this is regarding the same issue cited in Revdex.com issue ***I wrote to you from [email protected], regarding that complaint, just a little while ago (ticket reference ***)To summarize, I've
connected with our Merchant Support Management Team, who should be reaching out to you ASAP. More specific details are included in my email, and if you have any questions, please reply to me there.Thank you,*** DManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/10/13) */
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
While this is never the experience we want you to have, when booking reservations
through Groupon, I'm happy to see that a full refund was issued to your card ending in ***, on 10/7/Please allow up to business days from the date the refund was issued, for it to reflect on your statement
I'm glad I could confirm that a full refund has been issued, and if you have any additional concerns, please let us know
Regards,
*** *
Manager
Groupon Customer Support

Hello Frank,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint, I'm very sorry for the confusion, and that you were not given a complete answer when initially reaching
out to usAfter looking into this further, it looks like the deal in question was already on sale on our website for 10% offUnfortunately, promo codes cannot be applied to deals that are already on sale, as stated on the FAQ found at gr.pn/promofaq.Even though this particular deal was not eligible, it looks like the representative you were working with provided Groupon Bucks to apply to a future deal.I understand that this was confusing, and will certainly pass on your feedback to the appropriate partiesYour feedback is very much appreciated, as it helps us improve our services and deals in the future.If you have any other questions, please let us know.Regards, Brette *.ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/11) */
Contact Name and Title: Joshua EManager
Contact Email: [email protected]
Hello Ruslan,
Sorry for the trouble! It looks like that credit should not have been removed from your accountI've added $in Groupon Bucks back to your account
to use toward future purchases
This credit is available in your account immediately, does not expire, and will automatically apply to your future purchases until it runs outYou can see your Groupon Bucks balance by clicking on your name in the top right corner of Groupon.comYour Bucks will be displayed at the top of your My Groupons page
Groupon Bucks that are issued in place of a cash refund will never expire or disappear, but it's important to keep your account active to take advantage of any incentives involving Bucks
Your account should be activated now as wellI hope you'll find a great deal to use these Bucks on soon! If I can help with anything else, please let me know
Regards,
Joshua E
Manager
Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.Regarding your complaint: As *** did explain, we put the Fine Print details on each deal page in order to inform customers of any stipulations about that dealWhile it's true that most deals can be refunded within days of purchase (local deals), some deals are exempt from this policyIn this case, as we alerted you in all caps, bolded print that all sales wer final, we were within our rights to deny this refund.That said, I see that you're a very new customer with us, and while this is not the kind of exception we can make in the future, I have issued a refund to your original form of paymentI can understand that personal circumstances prevented you using this Groupon, and it's never our goal to cause this level of frustration for our customersThat said, please observe the restrictions or details specific to any deal in the future, so as to avoid this situation recurring.Please allow up to business days for the refund to fully post to your account.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I've just issued you a full refund of
$and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Not all ticketed event deals are refundable on day of purchaseThe fine print section of the deal will always include the terms and conditions of the deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I am truly sorry for the difficulty
and I absolutely understand your frustrationIt looks like there was an error that prevented your *** *** deal purchase from fully processing successfully, which is why it was not received.For security purposes, our system prevents orders from processing if it thinks they might not comply with our terms of useHowever, certain orders can be occasionally blocked by accidentI'm truly sorry that this happened in this case.Please note that issues like this are time-sensitive; we are unable to offer this deal to you as it is no longer available due to its expiration.Once again, we apologize for your experience with Groupon.I’ve also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Because a dispute has been filed with your financial institution we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support