Groupon

Hi [redacted] ,Sorry for the trouble you had and I completely understand your frustrationRegarding the Canvas Print from [redacted] Groupon, since you were unable to use this Groupon on time due to account closure, I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Also as we stated earlier, if you would like me to reactivate this account, I am happy to helpWe strongly suggest that you use an email address other than the one originally associated with itIf you provide us with a new email address, we'd be happy to reactivate the accountIf not, we can reactivate the account with the previous email addressPlease let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the troubleIf you have any additional questions, please let me know.Regards, [redacted] ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] groupon.com.Sometimes, our featured businesses' appointments fill up more quickly as the expiration date approachesIn these situations, we ask that our merchants accept your Groupon for the full value and schedule your appointment for a date that falls after the deal's expiration, if necessaryAdditionally, if you do not reach out to the business to schedule before your Groupon expires, it will still be redeemable for the amount you paid.I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local dealsHowever, Groupon Local vouchers are fully transferable, which means you can give your voucher to a friend or family member to use instead if you're not interested in using itIf you’d like assistance using your Groupon, I’d be happy to help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: The purchase was flagged by our site's internal security to be further reviewed before it would be processed successfullyI sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: We have already issued a return labelI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support”

Revdex.com:Honestly, this was not worth the hassleEach time I reached out to the support team it would take days for them to respondAll in all, I probably spend a good hours in emailing and reaching out to Groupon for them to fix itI've lost most, if not all, integrity for the companyI shouldn't have to fight for thisI essentially had to reach out multiple times, and each time I was connected with a different personI actually received different responses for the SAME email, each from different peoplePerson #told me they were sorry and that was thatPerson #said they gave me a refund but I had already spend it (flat out lie)Third person said I would get a refund in terms of groupon bucks in a couple daysI never received itTheir local Groupons are probably more worth your time than the GoodsDo NOT waste your time with Groupon goods, and give yourself at least a month for the item to ship, even if they say it will ship in days I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com(Ticket# [redacted] )Regarding your complaint: I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, [redacted] **SupervisorGroupon Customer Support”

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] Regarding your complaint: I apologize for the frustrating experience.It looks like a full refund was issued back to your original form of payment on May during your email conversation with one of our representatives, [redacted] *.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] groupon.com, Ticket [redacted] .If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I sincerely apologize for the continued frustrationUnfortunately because a dispute has been filed for this order, we're no longer able to assist youYou would have to reach out to your financial institution for further helpWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

"Hi [redacted] As previously stated, we will not be able to reimburse you for the hotel stay you booked elsewhereGroupon cannot issue refunds for purchases not made through GrouponA total of $in Groupon bucks was issued to your account as an apology for any inconvenienceAs previously stated, we have provided the best solution available in this circumstance and we consider this issue resolvedThank you for your understanding, and please let us know if we can assist you with any other Groupon purchasesRegards, [redacted] Getaways Manager Groupon Customer Support"

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.for reference, in ticket [redacted] , it was stated:"Hello [redacted] We are not able to refund, the hotel denied the refund stating that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your requestIn addition, if the reservation was canceled, the standard penalty will apply.I have reached out to the hotel again and unfortunately, we have not been offered an approvalI have issued $in Groupon Bucks as a courtesy, given the inconvenience, this has caused you.When you book through Groupon, we process your payment and send it to the hotelIf the hotel is willing to authorize an exception to their stated cancellation policy, we can issue a refund.We did reach out to the business on your behalf but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this point."A second manager Karman replied to you in a separate ticket, [redacted] :"Regarding your rejection: We did reach out to the hotel on your behalf, but weren't able to get approval from the property to cancel your booking as an exceptionI understand this may be frustrating; however, Groupon does not impose the cancellation policies for Groupon Getaways deals, and I'm afraid we've done all we can do at this pointOnce a booking deal is outside the cancellation date, we reach out to our Outbound Team to get an approval from the hotelThe hotel stated that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request.As a courtesy we have issued $Groupon bucks to your account that will expire in daysWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved."At this point, we have reviewed policy with you, and reached out to the hotel to see if any further action can be taken on your behalf, which is cannotWe have issued $in Groupon Bucks as a courtesyWhile I know this isn't the desired outcome for request, we have exhausted every method we have to resolve this issueI apologize for any ongoing frustration, but we do consider this issue resolved on our end, and will not be replying to any further CS inquiries on this matter.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I would first like to apologize that you were unable use your voucher for Two or Two and a Half Hours of Cleaning from [redacted] ***However, I see that you've since been refunded on July 6, A full refund of $went back to the original form of payment Once again apologize for any inconvenience this situation may have caused you but I do hope you are able to find a Groupon that you enjoy soon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] Regarding your complaint: We have just issued a full refund back to your original form of paymentPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,***ManagerGroupon Customer Support

Hello Michelle,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: It looks like your Groupon for Keo Asian Cuisine was refunded to Groupon Bucks on 09/13/I'm very sorry for the trouble you've experienced with this deal, and I absolutely understand your frustration.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Lauren *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I've sent you a prepaid return mailing label to your email addressPlease return the product and we'll process a full refund upon the receipt of your return.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 7, 2015/07/14) */ Hi [redacted] I apologize for any inconvenience and thank you very much for taking the time to share your experience with usI'll make sure that your feedback is communicated to the right people who can address your concerns I've checked your account, and I can confirm that this order has been canceledYour refund processed successfully on 06/to the card ending in***It should appear on your statement as a refund from Groupon, Inc Again, I'm sorry for any trouble or frustration, and we truly appreciate your feedbackPlease let me know if there's anything else I can do to help Regards, [redacted] Manager Groupon Customer Support

Complaint: I am rejecting this response because:Groupon has again assigned someone, probably without looking into the complaintI think this should be set as Unresolved and FraudGroupon is simply wasting my time, hoping I will forget it after a whileThey have conducted a fraud and need to resolve it Sincerely, Sanjay ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint, we are very sorry for the confusionIt looks like you did get the 8$ off applied to your order as you were only charged $and our usual discounted price for the Haircut and Deep Conditioning with Full Highlights and Lowlights package is $(see site below)https://www.groupon.com/deals/zino-s-international-hair-designers-1I’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **Groupon Customer Service Manager

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] MManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: It looks like this order was already refunded since you sent this inI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support