Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that your refund processed successfully on 08/01/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/09/16) */ Contact Name and Title: [redacted] Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble On 8/24/and 8/25/you spoke with [redacted] on our customer support team via emailAt this time she informed you that she had reached out to the hotel regarding this issue and unfortunately stated that they ( [redacted] ) would be unable to approve the refund due to a "no-show" on the date of 8/16/ I personally followed up again with [redacted] today, 9/16/15, and spoke with [redacted] a managerin their reservations departmentKim informed me that the hotel unfortunately does not have a record of you contacting them on 8/and again informed me that they would be unable to approve the refund request for this reservation As [redacted] had stated previously, if the hotel denies the refund request we would be unable to go around this decision On the original screen where you made this purchase, www.groupon.com/deals/ga-bk-foxwoods-resort-casino-3, we included a "Fine Print & Details" tab just below the main imageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the following restriction should be noted: "No-shows will be charged total Groupon rate." Right now, the hotel is saying that you were marked as a no-showSince this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund We are considering this matter closed but please let us know if you have any further questions regarding your account or remaining Groupons I do apologize again for any inconvenience with this and thank you gain for your patience Regards, [redacted] Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I have sent a prepaid return mailing label for youPlease follow the instructions on the label and return the product to usWe'll process a full refund upon the receipt of your return.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer SupportHello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Typically, after the days of your purchase, we'll not issue a refund for the orderHowever, I am able to make an exception and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new oneYou can exchange your voucher any time for an equal value of Groupon BucksI’ve also emailed you directly from [redacted] @groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because:the order does not appear in my grouponsTherefore I cannot contact the merchantFabfindz Sincerely, Sharon ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11005230, and find that this resolution is satisfactory to me Sincerely, Andrew [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: We have issued you a full refund to your original form of paymentI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've checked the bank statement and confirm that you've linked your card in one locationbut you've made a purchase in another locationI’ve also emailed you directly from [email protected] via Ticket [redacted] please reply to me there if you have any further questionsThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Initial Business Response / [redacted] (1000, 6, 2015/08/20) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @groupon.com Hi ***, Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble Sorry for the trouble you've had with this GrouponAfter the expiration date printed on your Groupon, its promotional value expires, but you can still redeem it at the merchant for the amount paid towards the goods or services listed on the GrouponThis is listed on our website under terms and conditions and under the FAQs To make this right, I can issue you $in Groupon Bucks as a one time exceptionThis credit is available for you to use immediately and will expire in days Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons Regards, [redacted] Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to you in the ticket # [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket [redacted] In ticket [redacted] , we stated:"Hello ***Thank you for reaching out to us through the Revdex.com.Regarding your complaint: It appears that you were in contact with [redacted] in our Merchant Development department as of early September in regards to this issueAs they will be best equipped to discuss your contract, terms and payments [redacted] can be reached directly via email at [redacted] @groupon.com or via phone by calling [redacted] If you have any additional questions or are having trouble contacting [redacted] directly, please reply to me here and I will reach out directly to get you in contact with someone.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support"Regarding your rejection: As this is a forum for customers, please contact [redacted] as instructed above to resolve any pending issueHe will resolve all merchant issues.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceAt this point, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of and you have $Groupon Bucks in your accountThis credit is available for you to use immediately and will expire in days from when issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] In ticket [redacted] , it was stated:"Hi ***I apologize for any frustration this caused.I know it's especially disappointing when deal has sold out and is no longer available.While we don’t know if or when this particular deal will be available again, I have issued $in Groupon Bucks in your accountGroupon Bucks are available in your account immediately after they've been issuedYou don't need to enter any codes to use them—just click the green "Buy!" button once you find a deal that interests you and complete your order as usualThe Bucks will automatically apply to your future purchases until they run outAlways make sure you're logged into the account where you received the Bucks before you make your purchase.While Groupon Bucks apply to most types of deals, they currently cannot be used on Groupon Getaways that fall under the "Market Picks" category, or any deals where your order is completed on a partner business's websiteWe're hoping to include these deals in the future, but please keep these exceptions in mind for now.You can check your Groupon Bucks balance and see your Bucks history by visiting www.groupon.com/mybucksYou can also navigate here by visiting My Account and clicking Groupon Bucks.I hope this clears things up! Please let me know if I can help with anything else.Regards, [redacted] **ManagerGroupon Customer Support"Regarding your rejection: This sounds like a very frustrating situation, and I can appreciate that this was not easy to navigateHowever, we have no control over when a particular deal reaches its purchase limitAs [redacted] has already given you $in Groupon Bucks for this issue, which exceeds the original Groupon purchase price, we cannot offer a different solutionWe have no ability to issue you gift cards to the merchant directly, particularly when it exceeds the amount of the Groupon itself.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

I'm really sorry for any trouble this has causedI've just issued you a refund of $back to your [redacted] ending in [redacted] Please allow up to business days for this to be reflected on your statement.Thanks for using GrouponPlease let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *SupervisorManagerGroupon Customer Support

Hello Aaron,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I can see that we have already issued $in Groupon Bucks to your account for the order value, also we have issued additional $bucks to your account.To make up for the trouble, I have issued additional $bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: Groupon is sinking that the other account is mine when it is my mom'sShe is listed there as the [redacted] addressIt is clear and evident to me why Groupon has such a poor eating from customers on the Revdex.com website and anywhere else I see reviews Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Product had been returned but there has been no refund initiated request you to provide us with following details.Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: It looks like this has already been taken care of on ticket [redacted] I can confirm that your refund processed successfully on 09/20/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] Supervisor Groupon Customer Support