Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Pertaining to the massage voucher purchased under [redacted] ***Sorry for any inconvenienceFor security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist.Regarding your Pearle Vision voucher; I'm very sorry for any trouble you have hadWe want to do everything in our power to resolve this issue for you, usually we can only offer refunds within three days of purchase for Local deals.But since you have been a loyal customer of ours, I can offer you the option to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.When you Trade In your voucher, you'll automatically receive Groupon Bucks equal to amount you originally paid for this dealAll you have to do is complete purchase of a new voucher for any Local deal using your Groupon Bucks within hours.Here’s how it works:Reply to this message to confirm that you want to exchange your Pearle Vision voucher for Groupon Bucks.Once we enable Trade In, you'll see an option to “Trade In Voucher” when you visit your My Groupons page.At any time, you can exchange your voucher for Groupon Bucks by selecting “Trade In Voucher.”When you successfully start your Trade In, you'll receive email confirmation that $has been issued to your Groupon account.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.However, you can continue to Trade In your voucher as long as you see an option to “Trade In Voucher” until days past the expiration date of your original voucher.Please let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist!Take care, [redacted] *SupervisorGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: First I would like to apologize for the experience that you've had in attempting to utilize your voucher for Haircut Package from [redacted] I see that you on April 26th you were issued in Groupon Bucks for the inconvenience and I do hope you have been able to find something that you enjoyOnce again I would like to apologize for the mishap.I’ve provided more specific instructions in my direct email to youIf there is any additional assistance that I can provide, please feel free to reply directly to my email there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meGroupon refunded the majority of the funds I requested and consider this complaint resolved Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .I understand that you purchased two vouchers for 4-Wheel Alignment with a One-Year or a Lifetime Warranty at Your Brake & Alignment Service CenterI'm sorry to hear that the service was not to your liking, however we will not be able refund you as this is beyond our day Cancellation PolicyI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While I am not entirely satisfied with the complete lack of acknowledgement regarding having an unlicensed vendor, I do understand that my initial resolution conditions were either a $credit or refundAfter the use of this credit, this will be the last time I do business with Groupon moving forwardI am also completed in disbelief that I would have had to contact the Revdex.com to even receive a resolutionGroupon will be the first company who has lost a customer for life

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: To make up for the discount, I've gone ahead and issued $in Groupon Bucks to your account for use toward your purchaseYou can now go ahead and place a new order for [redacted] Dinner GrouponYou'll see these $Groupon Bucks applying to your purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Initial Business Response / [redacted] (1000, 6, 2015/07/30) */ Contact Name and Title: [redacted] CS Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @groupon.com Hello ***, Thank you for reaching out and I apologize for any trouble using our self service cancellation option at our website I have gone ahead and converted this refund back to the credit card used for purchaseAlthough this refund generally processes sooner, we do ask that you allow up to business days to reflect on your credit card statement As [redacted] stated in his previous email, since we were outside of our day return window when you contacted us, this refund would be considered an exception to our standard policyGoing forward, we will be unable to issue further refunds of this nature outside of our standard policy For future reference, if your Groupon is successfully cancelled on our site, it will be removed from your list of purchased Groupons and you should receive a cancellation emailIf this does not happen, please call or email us immediately so that we can take care of this within our return window Please let us know if we can provide any further assistance regarding this issue [redacted] CS Manager Groupon Customer Support Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/08/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you Revdex.com for enabling a successful outcome of this consumer situationYour timely assistance is greatly appreciated and brought successful resolution where other options had failed

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the account due to the reselling of Groupon vouchersThis decision cannot be appealed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: When we discover a lack of inventory, we work with our vendors to try to make up for the shortage and ship your item as promisedWe're often successful, but I'm afraid we weren't able to acquire more inventory in a timely fashion this timeTo make up for the trouble, we've issued a $Groupon BucksI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hey Shan,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm very sorry for the trouble you've experienced with your Groupon Goods purchase.Unfortunately, due to limited inventory, we're not equipped to offer exchanges or replacements at this time.You can return most products within days of receiving them, but keep in mind that some items are not returnableThis holiday season, purchases made between November and December 25, 2017, can be returned until January 14, Please check the deal's Fine Print for specific details about returnsFind more information on our standard return or exchange policy.As this product was purchased on 8/4/17, and your initial contact to us for assistance was on 11/22/17, we are unfortunately able to help return or refund your order.Again, I'm truly sorry for the frustrationIf you have any additional questions, please reply directly to the email I sent via [redacted] @groupon.com and I will be happy to respond.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: like I've told you in numerous phone calls and emails, I was charged $for the service and when I finally was able to get an appointment ;because I have tried for months to even get one, I had to pay her with a credit card for something I already paid foryou gave me Groupon bucks for nothing -there is nothing on your website that interests me! That $Groupon bucks is worthless to me Your company has really gone downhill in the last year, customer service is low on your list and I will never do business with your company again .I am angry and very dissatisfied Sincerely, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected], [redacted] **ManagerGroupon Customer Support

Hi Michael,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm sorry for the trouble you've run into with thisBecause of the specific nature of these purchases, being 3rd party Groupon Stores purchases, I'm unable to assist you with this.However, I've passed the issue along to a Groupon Stores Specialist to take a look, and they will follow up with you with more information.In the meantime, please feel free to let us know if you have any questions.Regards, Lance *.ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer SupportTell us why here

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago from [redacted] @groupon.com via Ticket # [redacted] .Regarding your complaint: Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, when there are issues working with a merchant we can always look into the matter furtherOur team can contact the merchant on your behalf regarding any issues with scheduling and work to assure you get the service you paid for on our site.However, I do understand your frustration with this merchant and we have issued a refund in Groupon Bucks to your account for the C$you paid for this voucher.Regards, [redacted] ** Manager Groupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] I responded to you a moment ago via email from [redacted] @groupon.com.In ticket [redacted] , it was stated:"Regarding your refund I double-checked, and this refund has been rejected by the bank...Since your previous bank account is closed, I would request you to add a new card to your account through which you want the refund to be processed.Once the card is added to your account we will be able to proceed further with your refund request."Regarding your complaint: I am terribly sorry for the frustration and inconvenienceI see that [redacted] responded to you again on 10/12/In his response, he stated:"I've just issued you a full refund to your card...Please allow up to business days for this to be reflected on your statement."It looks like this has already been taken care of, but if you need any additional help, please let me know by responding directly to the email I sent via [redacted] @groupon.comThank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

The items that I purchased was a day cruise from palms beach to the Bahamas

Previous correspondence wit [redacted] customer: *i [redacted] , No problemI just issued a full refund for t*e one t*at t*e *otel agreed to allow us to do t*e full refund on back to t*e credit card you used for t*is purc*ase insteadPlease allow up to business days for t*is to be reflected on your statementI *ave sent t*e ot*er two refunds to refund processing so t*at I can get manual credit card refunds issued since t*ey are only partial Once again, I'm really sorry your stay was a disappointmentWe take all feedback seriously and t*ank you for s*aring your experienceIt's very *elpful to *ave information like t*is as we review t*e deals we offer and t*e businesses we work wit* In t*is case, t*e portion of your purc*ase t*at *as been credited back to you is t*e most we can offerWe are unable to provide furt*er refunds T*ank you for your understanding Regards, Step*anie * Groupon Customer Support *i [redacted] , T*ank you for your patienceBot [redacted] partial refunds *ave been issued back to t*e credit card used for purc*aseOne was in t*e amount of $and one in t*e amount of $Please allow 7-days for t*ese to reflect on your statement Let me know if you need anyt*ing else Regards, Step*anie Groupon Getaways