Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence Regarding your complaint: sorry for any trouble you've had trying to determine the [redacted] deals pricingWe were recently notified by your financial institution that a dispute had been issued against that same purchase--specifically, your Groupon for Sesame PlaceWe recommend reaching back out to your financial institution directly to discuss a resolutionI've provided more specific instructions in my direct email to you, if you have any additional questions, please reply to me thereThanks for your understanding [redacted] *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint, I'm really sorry for the trouble this has causedHowever, considering the fact that you are our valuable customer, I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Please let me know if there is anything else I can do for you.Regards,***ManagerGroupon Customer Support

Revdex.com:Groupon has me under [redacted] @yahoo.com They did finally refund my accountI received chats that said they would refund Then I received emails that saud they would not....but eventually they did refund I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Tell us why here...Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint about Winter Men's Thick Hooded Cotton Sweater Fur Coat - Green / XL, I am showing that the purchase has been refunded in full via the Groupon Stores merchant.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint about the goods order which were placed during Nov - Dec Unfortunately, we won't be able to resend the items at this point of time.I confirm that all the orders were refunded to their original form of payment once they were returned to us.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I am very sorry for the poor experience you had when contacting our customer support team That is never what we want to hear and I'll make sure to follow up with that representative directly.I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work withI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [redacted] I am terribly sorry to hear of the frustrating experience regarding your order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] I am rejecting this response because: It is still unresolvedA follow up email from three different people telling me, they are all waiting on other people to resolve my complaint, is not enoughThis is the circle of emails I was talking about in my original complaintAll talk, goes nowhereI want the $295.90, that was taken form my payment on 7/1/or a clear accounting for why it was taken out, when I was told it wouldn't be Sincerely, [redacted]

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I'm very sorry to hear that the issues with "My Groupons" is still persisting for youGiven the circumstances, I would be happy to refund all the local deals purchased between April and nowUnfortunately, we are unable to refund all of the purchases on your account as some are shipped goods and have been expired for awhilePlease let me know if in addition to these refunds you need labels for any of the Groupon Goods items you purchased during this time.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint regarding [redacted] Health & Wellness purchaseI see that we have already issue you refund on 06/12/2016.If you have any additional questions, please reach out to us at [redacted] Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello Melissa,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected]’ve provided more specific instructions in my direct email to you If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Amarnath *ManagerGroupon Customer SupportTell us why here

Complaint: [redacted] I am rejecting this response because:I did not receive any email from business on 8/22/as stated Sincerely, [redacted]

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint: I'm very sorry for the experience you had with this merchantI've forwarded your issue to the resolution team for further investigation about this merchant.I apologize that our supervisor didn't contact you and your reviews were viewed by the merchantI realize how frustrating a situation like this can bePlease know that we appreciate you bringing this issue to our attentionI'll forward your feedback to the appropriate supervisor and with the appropriate channels.Our Groupon Promise exists to protect people who purchase a Groupon, use or try to use it, and then have a poor experienceWe don't want people to be afraid to use Groupons, so we implemented the Groupon Promise to protect them if something goes awryIt doesn't happen frequently, but we're there in case it does!I've gone ahead and issued a full refund in the amount of $to your Groupon accountGroupon Bucks will automatically apply toward your next purchases until fully used, and won't expire for days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi ***, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.It looks like this has already been addressed by one of our managersKindly reply to that e-mail if you have any further questions and we'll be happy to help.Thanks again, [redacted] *.ManagerGroupon Customer Support

Hey Shaun,Thank you for reaching out to us again through the Revdex.com.I looked into your issue and George, one of our Customer Support managers, reached out to you on Febat 4:PM CST.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi [redacted] My name is [redacted] and I'm a manager with Groupon's customer supportI apologize for any confusion over your reservation for The [redacted] Resort & Spa, and I'm happy to help clarify the cost of your booking.You paid:$per night for a One-bedroom Suite$in hotel taxes$for Groupon's booking feeThe total price for your reservation is $This price was displayed to you at the checkout screen when you confirmed your order, and this price you agreed to pay by confirming your order.With regard to tax paid, all tax collected by Groupon is remitted to the hotel at which you booked your stayWe are required to collect these taxes and cannot refund themIf you have any further questions about the specific taxes you paid, please speak with the hotel where you stayed.I hope this helps clear things up! Please let us know if we can assist you with any other Groupons.Best, [redacted] MGetaways ManagerGroupon Customer Support

Hello Bradley,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I would like $in Groupon credit or $in cash refund to my credit card for the returned [redacted] Live Subscription.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Kelsey *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.However, I've sent a PDF copy of each Groupon that is available in your accountYou can still use these Groupons with the corresponding businesses.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: The purchase was flagged by our site's internal security to be further reviewed before it would be processed successfullyI sincerely apologize for the delayed resolution here but I assure you this process is in place only for our customer's protection as we take security, and customer's payment security specifically, very seriously.This matter is currently still being investigated and once one of our Account Specialists has reviewed all of the purchase information and details, they will follow up with you in a separate email laying out the steps forward.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Complaint: [redacted] These guys think they're slickIt's called distraction and diversion, and what all liars and tricksters do.Here is the the exact quote from the email they sent me, and please keep in mind they sent it to me directly as opposed to sending through the Revdex.com for anyone else to see or review."Sorry for any inconvenienceFor security purposes, we are unable to modify anyone else's account without their direct consent."This has absolutely nothing to do with the person that gave me the groupon and SPECIFICALLY nothing to do with accessing or "modifying" another persons accountNOTHING :)Nice try GrouponThey used to have phone support and now only have email support, and yes I have screenshots of my multiple attemps even showing how it was ended by themPlease notice that now suddenly the respondent is an AmericanNo offense to offshore support, but this company is playing games.Again, I found proof im the form of screenshots that shows what they "couldn't find," and it shows specific info as wellVery very important point :) Please please please notice that they NOW suddenly know that it was issued by someone else (I did NOT tell them that fact) and they conveniently use that excuse to deny me WITHOUT any review or considerationBefore this they literally were playing stupid and "didn't see anything." Nice try liars!Also important is the fact the email that was sent to me directly by [redacted] has no way to respond or correspond with him directly or by email even, hmmmm? I am rejecting this response because: Sincerely, [redacted] ***