Groupon

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: My apologies for the troubleOn the deals page where you purchased your tickets, we let our customers know that tickets will be available to print hours after the deal endsThis deal ended on 6/5/2017, which means that your tickets should be available to print by the evening of 6/7/I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: Like I already said in my complaint originally, I have already had to deal with [redacted] for this because Groupon has ignored meA Groupon representative sent me the same message and I sent him this reply:Hi [redacted] ,Thank you for your emailYes I was refunded $69.00USD ($87.61CAD), but at the time of the fraudulent charges $69.00USD was equal to $94.23CAD, so Groupon still shorted me$6.62CAD.The remaining items I was not refunded for were as follows: $5.00USD = $6.90CAD$9.00USD = $12.42CAD$199.00USD = $271.77CADI believe [redacted] is now going after Groupon for these chargesYou may want to speak with [redacted] directly.I am completely dissatisfied with Groupon and how this was all handledI never kept a credit card number on file in my Groupon account so even IF my account was compromised, no one would have my credit card numberI will never use Groupon again and I know that my friends, family, and coworkers are not impressed by what your company has made me go through, and they will no longer be using Groupon any more either.I reported your company to the Revdex.com because I believe someone from inside your organization stole my credit card number and refused to do anything about itI had to cancel my card because I suspect that someone from Groupon still has itAlso, when I brought to light these fraudulent charges, your customer service representatives blamed me, which I also feel is completely unacceptable.I will never entertain the idea of using Groupon ever again.Regards, [redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] Regarding your complaint: I see that we have processed a full refund back to your credit cardI’ve provided more specific instructions in my direct email to youFor your reference, here is the ticket ID: [redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaint, I apologize for any confusion or difficulty you've had with the deal invites for [redacted] and [redacted] Hopefully I can provide some clarity.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Groupon has been giving me the runaround from the beginning...I am simply requesting a refund...this was a 100% unauthorized purchase...I have also read many reviews about Groupon since this has happened and it seems to be a fairly common issue with this company....If they will not give me a refund then at least give me money to spend on anything I find on Groupon...not just a "local deal"

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm sorry your trip didn't go as planned.The [redacted] Beach Resort requires days notice prior to a reservation's chedate to cancel without a penaltyBecause you contacted us after this window had passed, we reached out to [redacted] Beach Resort for approval of a late cancellation.The resort let us know that, because Panama City Beach was not in the path of hurricane Irma and the area was not evacuated, no refund could be approved for your reservation [redacted] Beach Resort maintained this policy for all their guests, including customers who purchased their reservations through Groupon.Groupon is unable to issue a refund past a property's cancellation deadline without approval from that propertyIf a property does not approve a refund, Groupon cannot pay for the reservation on your behalfFor this reason, your reservation remains non-refundable.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, [redacted] *ManagerGrouponCustomer Support

H [redacted] I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every Groupon experience is both fun and a great valueWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Please let me know if you have any questions.Regards, [redacted] *ManagerGroupon Customer Support

Hey [redacted] I reviewed your recent correspondence with Brette through the Revdex.com portal and our internal system (specifically, Ticket [redacted] As she mentioned, once you use the labels to send those unwanted items back and they're confirmed received at our facility, a refund will be processed to the card used for the original purchases.Please respond to [redacted] last message if you have any additional questions and she can assist further.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: Sorry for the confusionIt appears you received a promotional offer linked to a [redacted] account that was associated with an email used in violation of our Terms of UseI see that you attempted to purchase the [redacted] Laser Maze on that account when it was reactivated using Groupon Bucks issued for the codeIt seems this occurred after you successfully purchased and then cancelled the deal on your other account.Unfortunately, the account where the Bucks were applied was reactivated in error and has since been deactivatedDue to the circumstances surrounding the original closure of this account we cannot issue Groupon Bucks related to this account to another account you own.If you have any additional questions, please reply to me directly via my email (Ticket [redacted] ).Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer [redacted]

Complaint: [redacted] I am rejecting this response because: I just received a notice that I purchased it not a refund!!! and item is on it's way I better not have been charged again and I no longer want it from you whereas I bought it from company you were getting from Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I did not feel it was satisfactoryI was not encouraged to maintain any kind of business contact with GrouponI was taught that when you make a mistake, you take steps to ensure that the wrong was made right, and I don't feel that anyone at Groupon wanted to do that Sincerely, [redacted] ***

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com via Ticket # [redacted] .Regarding your complaint: I'm really sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund was processed back to your original form of payment on January Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] *ManagerGroupon Customer Support

Hi Jenifer,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understandingRegards, Bethany *ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] .Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted] .In ticket [redacted] , it was stated:"Hi [redacted] Thank you for reaching out to us through the Revdex.com.I have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I'm so sorry to hear about the trouble you've had with your Groupon Goods purchase.This is never the experience we want you to have, and I certainly understand your frustrationI have located this purchase in your account associated with [redacted] @yahoo.com.To expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account, or include it with your initial request.Sometimes customers accidentally make purchases using the Groupon mobile app on their phoneIf you have a smartphone and use our mobile app, this may be what happened.To ensure that our customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is why the cancellation window is only two hoursI see, this order has been delivered on 11/to the shipping address mentioned at the time of purchase.If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this out.If you would prefer a refund, I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment.Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.For your reference, you can return most products within days of receiving them, but keep in mind that some items are not returnable.This holiday season, purchases made between November and December 25, 2017, can be returned until January 14, 2018.Please check the deal's Fine Print for specific details about returnsFind more information on our standard return or exchange policy.If you have any questions or need any more help with this, just let me know!Thank you for your understanding.Regards,***ManagerGroupon Customer Support"Regarding your rejection: I'm very sorry for any confusionWhen an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we were continuing to attempt to process your order.However, I do understand your situation, and I see that you're a loyal Groupon customerBecause this is the first time you've contacted us about something like this, I'm happy to go ahead and take care of you todayAs an exception to our policy, your order has been refunded back to the payment method you used to make this purchase! If you paid with a credit or debit card, you'll see the refund on your statement within the next business daysYour money has been refunded, and you can do what you want with the product.It seems you're all setIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards, [redacted] ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.comIt looks like this has already been taken care; I see that we reached out to the property and obtained approval to refund your order due to the circumstancesYou were issued a full refund, in the amount of $on 02/12/This refund should reflect on your card statement in 1-business days from the date of issuanceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, [redacted] Manager Groupon Customer [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution complete, though in an unsatisfactory mannerThe company is unethical Sincerely, [redacted]

Hi [redacted] Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint: I spoke with [redacted] in Merchant Success for the Groupon Goods Marketplace regarding your issue and she confirmed that she was able to follow up and address your concerns regarding your merchant accountIf you have any further questions or concerns regarding your account or payments, please feel free to follow up with her directlyFor reference, here is a copy of the email that she sent you:"Hi [redacted] Thanks so much for your feedback about about your issues with Groupon Goods MarketplaceThe pending balance of $has been paid out to youUnfortunately, you were previously impacted by a technical batch error that initially prevented your payments from processing on timeThis error has since been resolved and going forward you should have no issue receiving paymentIn regards to your service issues, I encourage you to contact our support line during the afternoon when our call volume is lowest, otherwise I can do my best to assist you directly via this email thread going forwardThe following support tickets have been resolved: [redacted] Also, I spoke with [redacted] - the category manager for toys and gamesHe said that you have not yet met the required thresholds for additional promotion but he has your contact info and will be in touch if that changes in the near futureLastly, please be advised that if you have recently rejected products or products placed back into pending review, all final edits must be submitted prior to November 18, 11:59pm CSTOtherwise your products will not be reviewed until January Thank you again for sharing your feedback with meFeel free to reply here if theres anything else I can do for youBest"Please let me know if you have any other issues with contacting the Merchant Success team and I will gladly follow up with them again on your behalfRegards, [redacted] **ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleI apologize for the trouble you've run into with your Goods purchase and want to assure you that this is not how we intended this deal to gYou were correct in stating that this deal offers a month warranty from [redacted] Digital, as well as free returns within days of the receipt of your itemAccording to the tracking information for this shipment, your order was delivered on November 13, However, I do understand your situation, and because of the trouble you've encountered, I want to make sure you're taken care of today.I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status." Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedOf course, if it's been more than weeks since your return was marked as delivered and you haven't received your refund, please let me know!Also, as an apology for the trouble I've also issued $Groupon Bucks to your account that will automatically apply to your next purchaseThese will be good for days, and you can view these in your My Groupons page.For future reference, you can create a return label yourself by heading to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet)Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" buttonIf your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a return labelIf you have additional questions or need anything else please don't hesitate to let us knowYou can reach us at [email protected] or by phone a.mto p.mCentral Time, seven days a week, at (888) ***-***Regards, [redacted] H.ManagerGroupon Customer Support

Hello [redacted] ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted] @groupon.com.Regarding your complaint I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted] **ManagerGroupon Customer Support”