Guillory's Paint & Body Shop

Original PRO number for the lost/stolen/never received shipment: [redacted] PRO number for the replacement shipment (which I picked up yesterday at the Estes terminal in Washington PA, to avoid having the delivery agent handle it again): [redacted] [A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Dear Revdex.com:I have reviewed the response made by the business - Estes Express in reference to complaint ID [redacted] , and have determined that this response would not resolve my complaint For your reference, details of the offer I reviewed appear below and have attached supporting documents.Again, it is unacceptable for Estes to just deny that only of the pieces was returned after the customer did not accept We in good faith - signed for only piece; have only piece -- so where our other one of a kinds pieces? Where was the search and investigation for the missing items? We want our items back or our at cost money returned:Lost: (1) Neptune Statue Heavy Concrete Composite; Aged Cost$ *Our cost; reduced for special client.(2) Lingam Stones eaGiant Stone, Cost $ eaXL Stone, Cost $ *Our cost; reduced for special client.Total Loss: $2500, $and $= $ See pictures.We certainly will not use Estes services again, and have informed our peer networks of issueAdditionally, we, have reported the issue to Case Stack the initial logistical contractor who used Estes; and they also stated they won't use Estes again due to these missing items.Regards, [redacted] *

Please contact our overcharge claim dept at [redacted] *** Thank you, Heather W [redacted] ***

We apologize for any problems with delivery.We will have the local terminal manager contact you to set up delivery.Thank you,Heather W [redacted] ***

This complaint is in regards to Estes claim # [redacted] Our maximum liability for used freight is cents per pound, however, in an effort to conclude this claim amicably we would like to offer $ [redacted] (1/of the claim amount)Let us know if agreeable for payment.Thank you,Heather S*Estes Claims Dept

[redacted] I have attached the delivery receipt showing cases were noted damaged Below is our letter requesting an amendment to the cases along with their claim form.Let me know if you need anything elseThank you!

This complaint is in regards to Estes claim # [redacted] The shipment delivered clear and was signed for in good order at time of delivery We investigated the claim and didn't find evidence of carrier liability.However, in an effort to conclude this claim we can offer to pay [redacted] (1/ the claim amt) to settle this matter.Let me know if agreeable for payment.Thank you, Heather W***Claims Dept Estes Express Lines

Dispatch name Allenmanager Jonathan trucking [redacted]

We apologize for any problems with your delivery A formal claim will need to be filed with EstesYou can find our claim form on our website or contact [redacted] for a refund or replacementIn turn they will file a claim with EstesThank you,Heather W***Claims Dept

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Since Estes Express was responsible for delivering my order that they lost it in transit, I expect Estes Express to offer some compensation for all the inconvenience and stress it has caused my family and me I have spent time reaching out to Estes Express and leaving numerous messages without receiving a reply; I have spent time on the phone with [redacted] tracking my order only to learn that the bathtub was lost in transit It would only be fair for Estes Express to offer at least $ [redacted] to compensate for the time I've spent on the phone and the inconvenience it has caused Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Yes my order was finally delivered after many phone calls and yelling to get it to meThe operations manager had someone drive it down to me however the liftgate on the truck was then broken and we had to unload the pallets in the truck and take it into my store piece by piece which was a HUGE inconvenience as I had to CLOSE MY STORE customers then losing business while unloading the palletsI PAID for the shipping, which included a charge for a liftgate therefore I need refunded IMMEDIATELYThe charge is on MY credit card which sits there collecting interest Regards, [redacted]

We have reviewed the claims and we are not liable We have given all the information to the claimant for the reasons of declination.Thank you, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Home Depot didn’t pay for a rental wile the package wasn’t delivered on time I did, so I still request the refund for the day rental equipment that I had to pay because your company help my freight that included my equipment for days when I could have simply picked it up

Our records indicate this freight was signed for with no shortage exceptions on the return pro number Based on that information, the claim was declined.Thank you,Heather W***Estes Express Lines

Better Business Bureau: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Delivery was not made in good orderTerminal manager threaten to hold shipment hostageTerminal had POOR communicationShipment was delivered late and curbside instead of bringing inside like it should have been doneBusiness failed to deliver shipment correctly or address any of the problems that were brought to the attention of the terminal managerTerrible customer service Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]Scott W [redacted] who is a representative from [redacted] advised me on Friday that their upper management team spoke to one of the owners at Estes and came to an agreement to have the shipment delivered Monday morning before 12:noonEstes must not communicate with their other terminals or management because of the response we received Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.]I should not have to go through [redacted] and then they go to you and then you go back to [redacted] ***And I do have a complaint in with [redacted] ***Even though this is your fault Regards, [redacted]

please advise the Estes pro number (freight bill number) so we can investigate this complaint

We apologize for any problems with this delivery Any requests for reimbursement of freight charges will need to come from the broker on this shipment, who is the paying party to Estes.Thank you,Heather W***Claims DeptEstes Express Lines