Guillory's Paint & Body Shop

This complaint is in regards to Estes claim #*** We received this claim on 6/8/and conducted our investigation into the matter. Our records show this shipment delivered clear and complete, with no exceptions at time of delivery. Therefore, the claim was declined. Let
me know if I can assist furtherThank you,Heather S*Estes Claims Dept

This complaint is in regards to Estes claim #***. This shipment delivered clear and without exception and we have explained to Mr*** that we are willing to have this freight picked up and returned to the shipper for repairs. We will need return authorization from the shipper
before we can process this request. After the return has been completed we will reopen the claim for the repaired amount and determine our liability.Let us know if you have any questionsThank youHeather S*Claims Dept

Estes claim #***During our investigation, it was determined that the damage was inside the crate and the damages did not occur due to our negligence. Thank you,Heather S*Claims Dept

RevDex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
provide details for filing claim
Regards,
*** ***

The customer will need to file a formal claim with Estes.A claim form can be found on our website and emailed to ***@estes-express.comThank you,Heather SauerClaims Dept

[A default letter is provided here which
indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
Yes they delivered it, and the guy who made the delivery(***) was very apologetic, the big issue was that they schedule my delivery in and a block of time which was between the hours of 8-pm, and Este Express Line act like it was my fault that I couldn't wait until 2pm for a delivery, I figure if you make a schedule, keep a schedule or just let us know that we have a delivery for you today and we will call with a 30minute window when we are ready to deliver Thanks and for forgive me for my rant.....I believe in good customer service
*** ***

This complaint is in regards to Estes claim #***. The shipment delivered clear and was signed for in good order at time of delivery. We investigated the claim and didn't find evidence of carrier liability.However, in an effort to conclude this claim we can offer to pay *** (1/
the claim amt) to settle this matter.Let me know if agreeable for payment.Thank you, Heather W***Claims Dept Estes Express Lines

This shipment delivered clear and in good order. No exceptions were taken at time of delivery. However, in an effort to conclude this claim amicably we would like to offer $to conclude this claim. This offer represents a good faith compromise settlement.Thank you,***
***
*** ***
*** *** ***

We will not be contacting the customer anymore regarding the freight charges.Thank you,Heather W***Claims Dept Estes Express Lines

We will need an Estes pro number (freight bill number) in order to investigate this complaint. If a shipment has been lost for *** *** customers, they need to contact *** *** for a replacement or refund and in turn *** *** will file a claim with Estes.Thank you,Heather
W***Estes Claims Dept

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11191364, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Estes is most definitely responsible for mishandling the shipmentWe reject the unreasonable and unfair offer of $I contacted Mr*** *** (our client) again on 3/8/just to re-confirm the delivery scenario from October He did in fact re-state that the Estes driver rushed him to sign the form, not giving him a chance to inspect the shipmentHe said the driver told him “I need to go, I need to go…I have a deadline…hurry up, hurry up.” Mr*** did notice that pallet strap was broken and there was no IMMEDIATE VISIBLE damageIt was only when he opened the packaging that the damaged safe lock was revealedMr*** called us on 10/to inform us of the damageHow do you expect consumers to report damage if the drivers are rushing them and refusing to let an inspection happen? ***, the broker, was contacted on 10/and we let them know we needed to file a claim due to damageWe have email exchanges with dates and timesThe offer of $does not cover the replacement parts and labor it took to repair the damaged safeIf the freight costs are taken out of this summary, we are still owed $1,This covers the replacement drawer head piece, replacement safe lock and the labor to complete the repairIf you need us to resubmit everything again, we’d be happy to do that as wellWe did everything that we were supposed to doWe are not trying to get anything for free; we are simply requesting to be compensated for our lossesLosses like this greatly impact small businessesDo the right thing and accept the responsibility for the damageTo suggest the damage did not occur on Estes’ watch is mind-boggling
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As you can see from the attached document it was not signed off on as "Good Order" That box is not checked It was signed for but it was not signed as in "Good Order" This is the copy that Estes gave me so if it was in fact signed off on as "Good Order" the box would be checked.This is Estes trying to get out of paying for an item they damaged
Regards,
*** ***

Please advise the Estes pro number so we can contact the local terminal manager
Thank you,
Heather W***
Estes Express Lines

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or
response made by the business in reference to complaint ID ***, and I have submitted claim to claims department with *** of the Greensboro, NC OSND department. I am currently awaiting to see results from investigation
Regards,
*** ***

I show both orders delivered clear and in good order. Let me know if you have any questions.Thank you,
*** ***
*** ***Estes Express Lines

please advise the Estes pro number (freight bill number) so we can investigate this complaint.Thank you,Heather W***Claims Dept

See previous message to contact *** ***, manager of the EFW Claims Dept. She will help guide you through the claims process.Thank you,*** ***Claims Dept

Their answer is not an answerthey need to deal with each claim individually, not make such a blanket statement, please have them reference each and every claim number individually and provide a legal explanation as to why they have denied each and every claimThank you *** ***
Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***I am providing requested information ***