Guillory's Paint & Body Shop

This complaint is in regards to pro *** I show delivery was made clear and complete on 6/10/15.We apologize for any problems the customer felt they had regarding this delivery.Thank you,*** ***
*** ***
*** *** ***

[A default letter is provided here which indicates your acceptance of the
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and this ain't acceptableI have been in communication with the manager Tommy as stated in the complaintIf it was read in full by Estes they would see that and not reply as they haveInternally this must be resolved by refund.I will wait for the business to perform this action and, if it does, will consider this complaint unresolvedIf the company does not performPlease confirm.
Regards,
*** ***

Revdex.com:
We have reviewed the offer made by the business in reference to complaint ID ***, and find that the likelihood of reaching a resolution that would fully compensate our company is unlikelyTherefore, we accept the offer for partial claim payment and we will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: *** We appreciate your assistance with this matter
Best regards,
*** ***
*** ***
*** *** *** ***
*** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]I should not have to go through *** *** and then they go to you and then you go back to *** ***And I do have a complaint in with *** ***Even though this is your fault
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response
made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] Yes my order was finally delivered after many phone calls and yelling to get it to meThe operations manager had someone drive it down to me however the liftgate on the truck was then broken and we had to unload the pallets in the truck and take it into my store piece by piece which was a HUGE inconvenience as I had to CLOSE MY STORE customers then losing business while unloading the palletsI PAID for the shipping, which included a charge for a liftgate therefore I need refunded IMMEDIATELYThe charge is on MY credit card which sits there collecting interest
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business said the terminal manager would contact me A Gina from the NJ terminal spoke to me and she tried to have the delivery in the afternoon Gina is not listed as the terminal manager from their website She told me the delivery could be in the afternoon I told her the earliest could be 4:to 5pm I confirmed the date, October at 4:30-5pm On October at 12:34pm, my pregnant wife heard the doorbell as she was preparing to herself to go out She rush downstairs two flights because she heard it was the delivery, she did not want to miss the delivery She spoke to the driver about the delivery time is at 4:and Gina guaranteed the time He responded, it is not possible because they finish at 3pm I did get my delivery, but it stressed my pregnant wife and Estes could not keep their word They could not keep their promise for the delivery time It is very disappointing and unprofessional to guarantee a time and not hold to their word The receipt it says 4:to 5: I hope someone in charge speaks to the terminal about keeping your promise Luckily nothing happened to my pregnant wife when she rushed down two flights of stairs and was caught off guard by the delivery ***
*** ***

Here is the number ***

This complaint is in regards to claim #***. We have contacted the broker for this shipment (***) and have sent a settlement proposal. They will be in touch with their client.Thank you,Heather W***Claims Supervisor Estes Express Lines

We apologize for any problems with delivery.We will have the local terminal manager contact you to set up delivery.Thank you,Heather W***
*** ***
*** *** ***

This complaint is in regards to Estes claim #***. Transportation law stipulates that a claimant has months from date of delivery to file their claim. The shipment delivered on 10/3/and the claim wasn't filed until 7/14/16. It was declined based on the fact it wasn't filed
within the time allowed.Thank you,Heather W***
*** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company is completely ignoring the issueThe packages were delivered, but late and after the company gave incorrect information on their websiteThey shipped my product to the wrong stateThey need to explain what measures they will put in place to ensure better customer service going forward
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

This freight is scheduled for delivery on ***. The terminal has been in touch with the customer to make arrangements. We apologize for any delays.Thank you*** ***
*** ***
*** *** ***

We will have the terminal contact you regarding this delivery.Thank you,Heather S*Claims Dept

Dear Revdex.com:I have reviewed the response made by the business - Estes Express in
reference to complaint ID ***, and have determined that this response would not resolve my complaint For your reference, details of the offer I reviewed appear below and have attached supporting documents.Again, it is unacceptable for Estes to just deny that only of the pieces was returned after the customer did not accept We in good faith - signed for only piece; have only piece -- so where our other one of a kinds pieces? Where was the search and investigation for the missing items? We want our items back or our at cost money returned:Lost: (1) Neptune Statue Heavy Concrete Composite; Aged Cost$ *Our cost; reduced for special client.(2) Lingam Stones eaGiant Stone, Cost $ eaXL Stone, Cost $ *Our cost; reduced for special client.Total Loss: $2500, $and $= $ See pictures.We certainly will not use Estes services again, and have informed our peer networks of issueAdditionally, we, have reported the issue to Case Stack the initial logistical contractor who used Estes; and they also stated they won't use Estes again due to these missing items.Regards,*** ***
*** *** *** *** ***
*** *** *

This complaint is in regards to our SureMove Division.Please reach out to the manager directly regarding this disputeHis email address is ***Thank you!Heather S*Estes Claims Dept

We apologize for any problems with this delivery. Any refund request would need to come from *** *** as they are the paying party to Estes.Thank you,Heather S***
*** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** * *** ***
Thank you for doing this on behalf of small businesses and consumers. This reply from Heather W*** is incorrectTheir driver left in minutes before the pallet was broken down so how could he know the damages? Is it a guess/error or a deliberate attempt to manipulate the damage counts to pay out lower losses? The actual count of damages was (out of cases on the pallet)This damage # was arrived at after thorough inspection by a 3rd party fulfillment center that dismantled the palletSEE EMAIL BELOW TO ESTES.We have submitted this inspection report of damages from the 3rd partyWHY IS THAT NOT BEING USED SINCE THAT IS THE ACTUAL LOSS COUNTS? Per CFR we can submit proof of damages and not that liability is limited to a guess # instead of actual inspection report? Can she point to where she is seeing this? NO ANSWER FROM THEM WHEN ASKED.ESTES has refused to take into consideration the actual review performed and keeps asking us to change the # of damages to Why? Have they called the 3rd party to verify what the actual count of damages were? Or is this an effort by ESTES IN ORDER TO MINIMIZE THE ACTUAL DAMAGES THAT OCCURRED SO THEY CAN PAY A LOWER AMOUNT ON LOSSESS?

I apologize for any delays with your shipment. We will be in contact with the terminal manager and they will reach out to you today.Thank you,*** ***
*** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I personally watched the Estes delivery person use the box cutter knife and rapidly cut the wrapping of the speakerFurther, the speakers were specially wrapped to prevent any damage during transit, per Definitive ElectronicsIf Estes believes they did not cause the damage, I need to be provided their complete report that substantiates their conclusion.]
Regards,
*** ***