Guillory's Paint & Body Shop

We apologize for any problems with this delivery Any refund request would need to come from [redacted] *** as they are the paying party to Estes.Thank you,Heather S [redacted] ***

Their answer is not an answerthey need to deal with each claim individually, not make such a blanket statement, please have them reference each and every claim number individually and provide a legal explanation as to why they have denied each and every claimThank you [redacted] Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]

This complaint is in regards to pro number [redacted] . I show Estes picked up this shipment on 3/28/17 and the product delivered with no exceptions on 3/31/17. I show we have made delivery in good order.Thank you,Heather W***Claims Dept.Estes Express Lines

This shipment delivered clear and in good order No exceptions were taken at time of delivery However, in an effort to conclude this claim amicably we would like to offer $to conclude this claim This offer represents a good faith compromise settlement.Thank you, [redacted] [redacted] ***

response is not adequate, she does not list claim numbers that have been rejected, she does not address the fact that we send the below and have had no response , request she advised claim numbers declined, the reasons and why we have not received any notification , also requests she deals with the claims that have not been addressedbelow is the full listYvonne, the following claims are open [redacted] * [redacted] [redacted] certified letter written to estes april 11, no response not paid [redacted] not paid [redacted] [redacted] certified letter written to estes may 22, no response not paid [redacted] [redacted] certified letter written to estes july , no response not paid [redacted] [redacted] - not paid [redacted] [redacted] not paid [redacted] [redacted] not paid [redacted] [redacted] certified letter written august , no response not paid [redacted] [redacted] not paid [redacted] [redacted] not paid [redacted] -not paid [redacted] -not paid Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We are sorry for any problems with delivery A claim would need to be filed in order to process the request A claim form can be found on our website or the customer can call [redacted] ext [redacted] to request it via emailThank you,Heather W***Claims Dept

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I am not happy with this resolution, but if this is your company's policy then I can accept that Regards, [redacted]

RevDex.com: I have reviewed the offer and/or response made by the business in reference... to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [I personally watched the Estes delivery person use the box cutter knife and rapidly cut the wrapping of the speaker. Further, the speakers were specially wrapped to prevent any damage during transit, per Definitive Electronics. If Estes believes they did not cause the damage, I need to be provided their complete report that substantiates their conclusion.] Regards, [redacted]

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Thank you for your response. Rusty from ESTES called me yesterday and said that this matter was being passed on to the correct person.So, I was waiting for a response from their office before I got back to you.As per our conversation, please see attached the email response from the warehouse that handled the product. ESTES acknowledged that they damaged the product.I asked ESTES in last communication why they have not reviewed the inspection report given by 3rd party.Please see email attached about report that was submitted.

This complaint is in regards to Estes pro number [redacted] We apologize for any problems with delivery Please contact [redacted] for a replacement/refund In turn they will file a claim with Estes.Thank you,Heather W***Estes Claims Dept

Please contact your vendor, [redacted] *** They will file a claim on your behalf and either issue credit or a replacement.We are sorry for any problems with this delivery.Thank you, [redacted] Estes Express Lines

please advise the Estes pro number so we can investigate this complaint.Thank you,*** ***
*** ***
*** *** ***

We apologize for any delay and will address the issues internally.Thank you,*** ***
*** ***
*** *** ***

Revdex.com:
I have
reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yes, we received the settlement offer yesterday for a pound which equals $That is unacceptableUnless you have sent another settlement offer on your behalf to *** today?
Regards,
*** ***

We will ship the shed back if the customer doesn't want the product. Please contact the shipper for credit for the product.Thank you,Heather S*Estes Express Lines Claims Dept

As a carrier we are required to deliver the entire shipment, including the packaging. Once the shipment has been delivered, our portion of the shipment has been completed.Any issues beyond that needs to be taken up with the company you purchased the product from.Thank you,Heather W***Estes
Express Lines

Original PRO number for the lost/stolen/never received shipment: ***PRO number for the replacement shipment (which I picked up yesterday at the Estes terminal in Washington PA, to avoid having the delivery agent handle it again): ***[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

We apologize for any problems with this shipment. *** *** files the claims on behalf of their customers. Please notify them and in turn they will file a claim with us.Thank you,Heather W***Claims Dept.Estes Express Lines