Guillory's Paint & Body Shop

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I am not happy with this resolution, but if this is your company's policy then I can accept that
Regards,
*** ***

please advise the Estes pro number (freight bill number) so we can investigate this complaint

This complaint is in regards to Estes claim #***. After review of the file I have found that this shipment delivered clear with no exceptions on 10/26/15. On 11/2/15, days after delivery, damage was reported to Estes. We have previously offered $as a concealed
damage compromise settlement offer. This offer didn't include any portion of the freight charges because *** was not the paying party to Estes Express Lines for the freight charges. They used a 3rd party broker to coordinate the shipping for this freightI find no evidence of carrier mishandling but our offer of $stands to settle this matter amicably. Thank you,Heather W***Claims Supervisor

RevDex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Delivery was not made in good orderTerminal manager threaten to hold shipment hostageTerminal had POOR communicationShipment was delivered late and curbside instead of bringing inside like it should have been doneBusiness failed to deliver shipment correctly or address any of the problems that were brought to the attention of the terminal manager. Terrible customer service.
Regards,
*** ***

This complaint is in regards to pro number ***. I show Estes picked up this shipment on 3/28/and the product delivered with no exceptions on 3/31/17. I show we have made delivery in good order.Thank you,Heather W***Claims Dept.Estes Express Lines

***I have attached the delivery receipt showing cases were noted damaged. Below is our letter requesting an amendment to the cases along with their claim form.Let me know if you need anything else. Thank you!

RevDex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appueThe company did address the problem of the shipment being tampered withThat tampering resulted in a shortage of items from the shipmentThere was no valid reason I can think of for any driver or Estes employee could have to go into the shipment and their response offered noneEstes should honor their customers product that they are entrusted to deliverShe completely ignored the issue.
Regards,
** ***

In regards to pro number ***, again we apologize for the delay. I will have the terminal manager reach out to you in regards to delivery.As far as a
refund for the product, you would need to contact your vendor for any compensation. In turn, they will file with Estes.Thank you,Heather W***Claims DeptEstes Express Lines

This complaint is in regards to freight bill number ***. We apologize with any problems with delivery. As far as a refund for any freight charges, that would need to be taken up with the vendor as they are the paying party to Estes.I will have the terminal manager contact Mr
Wilson to discuss delivery of the freight.Thank you, Heather W***Claims Dept Estes Express Lines

All claims have been reviewed and determined to be valid declinations. Thank you,
*** ***
*** ***

We apologize for any problems with this delivery. Any requests for reimbursement of freight charges will need to come from the broker on this shipment, who is the paying party to Estes.Thank you,Heather W***Claims DeptEstes Express Lines

We have reviewed the claims and we are not liable. We have given all the information to the claimant for the reasons of declination.Thank you,*** ***
*** ***
*** *** ***

Our records indicate this freight was signed for with no shortage exceptions on the return pro number. Based on that information, the claim was declined.Thank you,Heather W***Estes Express Lines

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
I will contact broker and address my concern but I don't agree the way how your people from Estes work they sent driver unprepared I took time off from work to meet a driver and your manager Jonathan promised me to handle this issue but he didn't called me to reschedule delivery timeThat's not right

Please contact our overcharge claim dept at *** *** *** Thank you, Heather W***
*** *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will have the seller contact you ASAP about this response. There is no reason to ship the motors back to NJ (possible damaged further by your company) have them repaired and then shipped back to NC. They are currently at a marine service department where they can be corrected. This saves time, money and makes sense.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** * *** ***
Thank you for your responseRusty from ESTES called me yesterday and said that this matter was being passed on to the correct person.So, I was waiting for a response from their office before I got back to you.As per our conversation, please see attached the email response from the warehouse that handled the productESTES acknowledged that they damaged the product.I asked ESTES in last communication why they have not reviewed the inspection report given by 3rd party.Please see email attached about report that was submitted

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