Guillory's Paint & Body Shop

Revdex.com:
I have reviewed the offer and/or response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
Home Depot didn’t pay for a rental wile the package wasn’t delivered on time I did, so I still request the refund for the day rental equipment that I had to pay because your company help my freight that included my equipment for days when I could have simply picked it up

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you
may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***
*** *** ** *** *** *** ** *** *** ** *** ***

response is not adequate, she does not list claim numbers that have been rejected, she does not address the fact that we send the below and have had no response , request
she advised claim numbers declined, the reasons and why we have not received any notification , also requests she deals with the claims that have not been addressedbelow is the full listYvonne, the following claims are open *** * *** *** *** certified letter written to estes april 11, no response not paid *** not paid*** *** * certified letter written to estes may 22, no response not paid*** ***certified letter written to estes july , no response not paid*** ***- not paid*** *** not paid*** *** not paid*** *** certified letter written august , no response not paid *** *** not paid *** *** * not paid ***-not paid ***-not paid Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,*** ***

This complaint is in regards to Estes claim #***This shipment delivered clear and without exception and was declined due to our clear delivery receipt.Thank you,Heather W***Claims Dept Estes Express Lines

This complaint is in regards to Estes claim #*** Our maximum liability for used freight is cents per pound, however, in an effort to conclude this claim amicably we would like to offer $*** (1/of the claim amount)Let us know if agreeable for payment.Thank you,Heather S*Estes
Claims Dept

please advise the Estes pro number, freight bill number so we can investigate this complaint.Thank youHeather S*Estes Express Lines

The freight is scheduled to be delivered today.We are sorry for any problems you experienced.Thank you,*** ***Claims Dept

we have been instructed to have this freight returned to the shipper.Thank you,Heather W***Claims Dept

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve
my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]Scott W*** who is a representative from *** *** advised me on Friday that their upper management team spoke to one of the owners at Estes and came to an agreement to have the shipment delivered Monday morning before 12:noonEstes must not communicate with their other terminals or management because of the response we received.
Regards,
*** ***

We apologize for any problems with your delivery. A formal claim will need to be filed with EstesYou can find our claim form on our website or contact *** *** for a refund or replacementIn turn they will file a claim with EstesThank you,Heather W***Claims Dept

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
as shown in the atached document the paperwork was filed out after we signed for it, still a falsification of a document that is illegal and makes the signature invalid

The pro number in question delivered clear & complete. No exceptions were noted at time of delivery. We have fully investigated this claim and found we are not liable. We had offered 1/of the claim amount as a good faith compromise settlement offer, but it was rejected.
The file remains declined as previously stated
Thank you,
Heather W***
Claims Dept

please advise the Estes pro number (freight bill number) so we can address this complaint.Thank youHeather S*Estes Express Lines

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Please contact your vendor, *** *** They will file a claim on your behalf and either issue credit or a replacement.We are sorry for any problems with this delivery.Thank you,*** ***
*** ***Estes Express Lines

This complaint is in regards to Estes Claim #***. The freight was signed for in good order at time of delivery. A letter has been sent to the broker regarding this claim. Our position is that this freight delivered clear and complete as signed for.Thank you, ***
***
*** ***
*** *** ***

I show this freight has delivered. Any request for reimbursement of the freight charges would need to come from the paying party to Estes, *** *** ***Thank you, *** ***
*** ***
*** *** ***

[A default letter is provided here which indicates your acceptance of the
business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution to be unsatisfactory to me, but what can I do I will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected]'s truly sad that the Revdex.com continues to give this company an A rating with all of the complaints and negative remarks about the operating practices of this company. I have never done business with a company that flat out lies and cheats customers out of the services that were paid for and promised I truly hope that karma visits each and every person involved with Estes Express, as they so deserve it
Regards,
*** ***

Dispatch name Allenmanager Jonathan trucking ***

This complaint is in regards to Estes pro number ***. We apologize for any problems with delivery. Please contact *** *** for a replacement/refund. In turn they will file a claim with Estes.Thank you,Heather W***Estes Claims Dept