H & R Block

January 17, 2017Dear ***,You recently brought to our attention a complaint regarding a missing delivery to your residence on December 28th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on February 6th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically? issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 28thYou also explained inaccuracies with regards to the tracking information you received.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration this event created for you and assure you that any distortion of the facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replacement before contacting Lasership with a corresponding monetary demand.Again, we fully understand that your experience was less than adequate and apologize for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on December 19th and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.SincerelyDidier M [redacted] Manager of Delivery Resources

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] And [redacted]

September 23, 2015You recently brought to our attention a complaint regarding the unfortunate loss of a package scheduled for delivery to your home on 9/11/You also addressed an issue with the tracking information of your packageI want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for this incidentWe understand the level of stress and frustration this incident has created for you.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and would like to offer a $ [redacted] gift certificate as further recognition of your unsatisfactory experience.Didier M Manager of Delivery Resources

Ms [redacted] ,You recently brought to our attention a complaint regarding a missing delivery to your residence on September You also explained the difficulty you experienced trying to initiate a claim,I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.The Manager of our Customer Service Division contacted you to discuss further the incident and is working actively with you to bring resolutionYou were also given her direct dial in order to contact her directly with any future questions/concerns.We understand your experience was less than adequate and again apologize for you unsatisfactory experience.Sincerely,? Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on or about May and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent.Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M [redacted]

You recently brought to our attention a complaint regarding a missing delivery to your residence on June 19thYou also explained the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentAfter further investigation, we are aware of the missteps that occurred and our operations team is working with the driver to ensure this does not happen again.Fortunately, your package was delivered to you on June 20thOur Central Customer Service Manager has established contact with you as further recognition and apology for your unsatisfactory experience.Sincerely,Didier M [redacted] Manager of Delivery Resources

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This is their standard response to EVERYONE who has filed complaint (close to people, many of them recent) Just read the numerous other complaints directed at this company right here on this website They never know what happened to the package, they say they have no idea what happened to the package and to contact the seller for a refund if so many packages are going missing, where the heck are they going? who is keeping them? Do a google search on this company and read up on how this is their standard mode of operating I dont know how they are still getting away with it!! even the [redacted] did an article on it completely unacceptable Will make sure in future, anyplace I order from does NOT use Lasership Regards, [redacted]

I am rejecting this response because:Still was not up to condition my truck was before I visited your business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? They were able to locate my order.? I went to pick it up on yesterday Regards, [redacted]

September 23, 2015You recently brought to our attention a complaint regarding the loss of a delivery to you scheduled for 9/1/You also addressed an issue with the validity of the tracking/scanning information of your packageI want to begin by expressing that Lasership fully acknowledges what transpired and apologizes for this incidentWe understand the level of stress and frustration this incident has created for youYour claim was escalated to our Loss Prevention Department for full investigation.As you are aware, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund or replace the item before contacting Lasership with a corresponding monetary demand.That being said, we fully understand your experience was less than adequate and again sincerely apologize for unfortunate incident.Sincerely,Didier MManager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to you on or about October 20" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intent,Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demand.We understand your experience was less than adequate and again apologize for any inconvenience this has caused.Didier M [redacted] Manager of Delivery Resources

[redacted] , You recently brought to our attention a complaint regarding the mishandling of a delivery to you on September You also explained your dissatisfaction with the inaccuracy of the tracking information received regarding your package I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incidentWe understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentThe Manager of our Customer Service Team attempted to contact you earlier this week to apologize and gather more information on how to successfully deliver to your residence in the futureWe are eager to speak with you in order to bring resolution to your delivery issues Unfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe are issuing an [redacted] gift card in the amount of $Again, we understand your experience was less than adequate and apologize for your unsatisfactory experienceSincerely,Didier M [redacted] Manager of Delivery Resources

You recently brought to our attention a complaint regarding a missing delivery to your residence on March 18" and the dissatisfaction with the accuracy of the tracking information regarding your package.I want to begin by expressing that LaserShip fully acknowledges and apologizes for the incident We understand the level of stress and frustration these events created for you and assure you any distortion of facts is never our intentUnfortunately, the package was lost with no reasonable expectation of recoveryOur agreement with the online retailer requires that such claims be handled directly through themThey typically issue a refund before contacting Lasership with a corresponding monetary demandWe understand your experience was less than adequate and again apologize for any inconveniencethis has caused.Sincerely,Didier M [redacted] Manager of Delivery Resources

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I am very pleased with the outcome lofi motors took ownership and resolved the issue with the vehicle I am grateful the problem is fixed

How is it that my package (a toddler bed) can be lost when in fact it was scanned and received at the Ridgewood facilityCan it be that one of LaserShip employees stoled my package??? What is LaserShip gonna do for having me go through all of this??? Is LaserShip doing an investigation as to who stoled my package??? A package that big cannot be lost!!!!? Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] ? ? A resolution to my complaint was received from [redacted] , and I'm certain its's because I was persistent in letting both sides know that I was getting the short end of the stick? Both initially sent me to the other respective company? This was not good, and not fair to me, the customer, after I had paid hard earned cash for Christmas gift, that I never received, and would now have to search for another deal.? While I accept, and appreciate the letter of acknowledgement from Manager Didier M [redacted] ; I have a few suggestions for consideration? I strongly suggest that the Manager view the numerous complaints against their company? The D- rating for LaserShip from Revdex.com is most definitely something to be ? considered? As a customer, I check the ratings of business before buying? I would also ask that the company consider updating the website such as in my case? If the website had been updated to reflect what I had been told verbally, and in writing, [redacted] could have assisted me? I had never heard of LaserShip before December 2, 2016, and since reading the numerous negative complaints, I know that I will now ask who the carrier is before placing future orders? Regards, [redacted]