Haier America

Review: We purchased a new refrigerator on 9/19/2013. On 9/13/2014 we noticed a crack on the door (left side) It immediately started to get worse as the location of the crack is where the door opens and closes. I contacted the company on Monday 9/15/2014, 9/18/2014, and was told I would be contacted by a service repair company within 72 hours. This did not happen, I called again on 9/19/14 and was told they were having trouble locating someone to come out. and was asked to send pictures of the problem which I did that day, they were sent to [redacted] ([redacted]). They emailed me on 9/23/2014 to tell me that they would not honor the warranty because the damage was due to "customer neglect". I am not sure how opening and closing the door is considered neglect. They informed me that I could purchase a replacement door at $126.00 and have someone install it.Desired Settlement: At this point I do not feel even a replacement door would be satisfactory as it is a design defect. I would like a complete refund of the purchase.

Business

Response:

Haier has reviewed the pictures provided and feel that this is not a design defect and is actually misuse of the product. Specifically what has happened is the door was closed with force with the center flap in the wrong position.Haier will not be providing additional warranty resolution.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: We have never slammed the door. The product has a design flaw. If we had been "slamming the door" this problem would have occurred sooner.

Regards,

Business

Response:

The pictures provided by the service center show cracks consistent with being closed improperly. Haier considers this to be misuse.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The person responding for Haier should go open and close the door of one of these refrigerators. If they had they would realize that when you close the left door, the piece that broke goes in then attaches to the peg and turns to seal. You can not force that piece in order to cause damage.

Regards,

Business

Response:

Haier has had service centers and field staff review this case and will not be offering any additional resolution. This is not covered under warranty.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: No one has come out to my home to even look at the problem. That would be the least you could do! If you are not willing to work with us, we have no other recourse but to contact our attorney.

Regards,

Review: I have contacted Haier America to schedule service on my refrigerators' Freezer. After submitting all the required paper work to Haier America they agreed on sending a technician to resolve the problems and I am still waiting on them. Today, 11/19/13 I called them to find out the status of the repair and I was told that t hey will not honor the repair without proof of purchase, something i'had made clear to them I did not have and it was not an issue at first.

Haier America REFERENCE #'S [redacted]

Business

Response:

Per Haier's system, customer has been assigned a servicer; Haier's Field Service Manager has been engaged to assist with servicer scheduling. The customer should expect to hear from a member of Haier's Executive Office with an update.

Review: My unit is still under the Haier 5 year parts warranty. However dealing with them on the phone is incredibly difficult. Every call is directed to a call center where you are thanked and apologized to, at least once a every sentence in the most patronizing manner. You can never get anyone of any authority, and although you are supposedly contacting Haier America, you are never actually speaking to anyone in the united states.

My AC started to blow less and less cold air over the past month and half. And after getting the run around from haier, I took it upon myself to contact an appliance repair facility. They came out and diagnosed the unit as having a faulty compressor. They hooked a pressure gauage to the unit and said it was running way to high (in excess of 120PSI, needing to be somewhere in the 60PSI level) most likely due to a stuck internal valve. Since compressors are sealed units they cannot be repaired and can only be replaced. Haier gives me conflicted information, so do some of the "authorized servicers" they have put me in contact with. I notified Haier I had paid my own money, (over $85.00) to have the unit diagnosed. They said they could send a compressor tho the appliance repair facility I contacted if they agree to pay for the compressor and wait 3 months for reimbursement. Of course they werent interested I wouldnt be either. they then put me in contact with CNE appliance ###-###-####, but they would require me to pay for another diagnostic this time in excess of $165.00 Of course I am unwilling to do that again. I call Haier and complain again, more and more run around. I get a voicemail that they found a co. to do the repair, "A&R" applioance, [redacted] it turns out to be another customers # who called for repair! I call and complain they say they meant to give me A&a ###-###-#### the people who I had diagnose my unit! I said they are unwilling, she called and of course they still are not willing. Run around w/no resolution in sight!Desired Settlement: I would like a refund (even if its prorated at this point!) Its a $450.00+ unit I have already paid an additional $85.00 for diagnosis out of pocket. Haier is an awful company who has no interest in customer service or helping me. I want the unit repaired without me having to incur more fees or some kind of refund so I can go out and buy a Fedders (as an active duty military person, I also have a fedders portable AC unit since I was stationed in different places, I found Fedders most helpful and friendly whenever I called.)

I realize I dont have the sales receipt anymore, but I have already established with Haier via the SN# that the unit still falls under the 5 years limited warranty

Business

Response:

Currently Haier just received the warranty validation documents (7/24), specifically the proof of purchase receipt and signed affadavit stating the unit is under warranty

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Haier America has acted extremely poorly on their part. They have outright lied to me in writing as well as in this forum. They do not stand behind thier sub-par products. I do not accept this, nor will I.

Secondly, This Revdex.com system is beyong flawed. One cant even make basic notes as it is beyong restricted. The Revdex.com is clearly not on my side on this one either. Thanks corporate corruption, you win again.

Business

Response:

Haier has already provided a pro-rated refund for $240 dollars , the reason we did not provide a full refund was because the unit was purchased in March of 2011, the deduction was for the usage charge. At the time of repair the unit was out of manufacturers warranty, Haier has no obligation outside the first year. Haier provided the accomodation refund as a courtesy.

Review: I purchased a Haier dehumidifier which failed during the warranty period. I contacted Haier and they told me what to send to them to get an exchnge. I have done this and heard nothing. I have now called them 7 times and they always say either that I will receive an exchange voucher within 7-10 days or that they will expidite the process and they invariably say they will call me in 3 days to update the progress. Nothing ever happens. This has been going on since May 26, 2013. It is quite obvious that they have no intention of honoring their warranty.Desired Settlement: I actually would prefer cash but will settle for a new dehumidifier.

Business

Response:

Per Haier's notes, a resolution is owed to this customer. Haier agrees to provide either an exchange or a refund to the customer, based on the customer's preference. The customer should contact Haier at [redacted] and reference ticket number [redacted] to provide preference.

Review: I purchased a sound bar from Haier America in August 2012. It worked fine, but became defective in February 2013. I contacted them in March 2013 to ask for an exchange, and they said they did not have a replacement. Instead, they offered a refund less a 20% usage fee since I had owned the equipment for more than 6 months. I did not agree to the usage fee, and asked that I receive a 100% refund. I have been waiting since April 2013 for resolution to the question of whether I will receive a 100% refund or not. I have called probably five or six times asking for status updates or just working on the claim in general. They said they contacted me, but no voicemail was left and I cannot guarantee that they have. I've been told multiple times that the resolution should take about five business days, the most recent of which was about three weeks ago. Again I called today and there is no update, the person I speak with has no power to do anything, and I am powerless to do anything. So I'm filing a complaint with the Revdex.com.Desired Settlement: I would like a 100% refund like I've requested starting in April 2013.

Business

Response:

Please be advised that a refund in the amount of $264.86 was issued to this customer on 9/3/13.

Review: I purchased a portable air conditioner model # HPN10XHM on July 6 2012 when I tried to use the unit this summer it wouldn't work correctly, I contacted the company the end of May 2013 and was told they would try to find a service tech in my area because it was still under warranty, I waited 2 weeks and no one contacted me back I called again and was told there where no service techs in my area so they would send me a form to fill out to get the unit replaced, I waited another 2 weeks and I had to contact them again they finally sent me the form I filled it out that day and sent it back with all the information requested on the form. I waited another 2 weeks and still got no response so I called them again on 6-24-13 they told me they needed the form physically signed so I printed the form out filled it out again drove to the other end of town and faxed it to them, I called as soon as I had faxed them to make sure they got it I was then asked if I had sent pictures of the units serial number as well, I said no because they hadn't told me I needed too, so I drove back home took pictures of the unit and emailed them to the company I then called them again to make sure they received them I was told they had everything they needed so they would get the new unit sent out to me asap and that someone would call me in a few days on 6/28/13 I received an email saying that I hadn't put my reference number in with the pictures so they could not process my claim I called again and spoke to [redacted] he told me they had all the information and he would personally email one of the claims reps and get this fixed so they could send out the new unit. I called again on 7/8/13 for an update because I had not heard anything and was told by [redacted] that he would contact his supervisor to let him know that this was still not resolved and he would call me the following Friday with an update, well I am still waiting on that update and my replacement air conditioner. Thank you [redacted]Desired Settlement: I want a refund of $605.98 that I paid for the unit sent back to me. Because I didn't even have it for a year when it quit working and summer is almost over this year so it will not do me any good now either.

Business

Response:

This unt was submitted for exchange as per the original agreement 6/10 the Haier exchange number is ticket # [redacted]

Business

Response:

the replacement unit was shipped Fed EX Tracking number - 5[redacted]21594 delivered last Friday

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted]y

Review: Product under warranty needed repairs. Repairs were authorized by Haier. Original claim for refund of repairs was submitted in 2012. Required paperwork by Haier has been submitted 3 times. The latest on February 2014. Haier has not issue any decision on claim number [redacted].Desired Settlement: A refund of $250.00 for parts and labor is requested.

Business

Response:

After reviewing the notes of the customer's ticket/documents provided, Haier has confirmed that the customer is owed $250 for in-warranty service. Haier has forwarded to its refund team to process.

Review: I bought room air conditioner and it has never worked from day one I called and they had me call [redacted] to come and work on it , he told me that he was not able to work on it because he had to many to work on .I have called then and told then. I also have received 2manufactures warranty letters from then. I called again and told I had received the letters they asked me to send then a copy of the letter I did .I have send the email of the letter menu times and called ! They say there is nothing they can do . lm on my own and I have to save to get the things I want. I feel that they got their money and that all they are about. Thank for your time I look forward to hear from you.Desired Settlement: That they will work with me and. make it right .

Business

Response:

The air conditioner unit was purchased July 10, 2013. It comes with a one year warranty. [redacted] did not contact Haier until June 5, 2014 and stated she was having a problem with the unit. [redacted] did contact us with in the time frame the warranty was active and the unit was not serviced. We have left a voice message for [redacted] advising we are approving an exchange of the unit.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Purchased a Haier refrigerator 11/09/15, made it clear to salesperson at time of purchase that the appliance was to be placed in garage. [redacted] ) delivered refrigerator and set up in garage. Nothing was said at either point of contact about placement. After about 3 weeks, my husband noticed that the freezer was not staying cold, thawing. I contacted Haier about this and was told by very unfriendly customer service tech, several times he said "in pamphlet" page 5 stating that because was placed in garage that it voided warranty. Contacted [redacted] they promised to take care of things. So still ongoing and I have to pay for a product that is junk and unusable. Freezer stopped working prior to first payment being due. If I had purchased a used refrigerator would have at least gotten 90 days use and warranty. Don't we have lemon laws to protect the consumer against this.

Then Haier told me that they would sent a service tech out, at their cost but when service called to set apt- she told me that she was given implicit instructions that if it was manufacture issue would be covered but if placement problem I would be charged for a service calls. Also said Haier products are very sensitive and they have has the same trouble with Haier telling them one thing and the consumer something different.

I should not have to pay for a product that does not work for the sole purpose that it was intended. Also page 5 of product info pamphlet is part of set up instructions, NOT the warranty page.Desired Settlement: For business that sold me defective product to pick up piece of junk and make full credit to account. I am tired of being lied to and will take my business elsewhere.

Business

Response:

Page 5 of the operating instructions for this model specifically states To ensure your refrigerator works at the maximum efficiency it was designed for, you should install itin a location where there is proper air circulation, plumbing and electrical connections. Yourrefrigerator is not designed to operate in temperatures below 55°F (12°C)or above 95°F (35°C). Do not install your refrigerator in any location not properly insulated orheated, e.g. garage, etc.?? Keep out of direct sunlight and away from heating sources such asradiators, heaters and cooking appliances.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Haier representative told me yesterday that a service call would be covered by Haier, but when the service company called to set the appointment, she said," Haier refrigerators are sensitive and that they have had the same issues with Haier, trying to get them to cover services for their appliances. That they tell the consumer it will be covered then, tell them very emphatically that the repairs will not be covered. How can this company be allowed to do this to consumers?

Regards,

Business

Response:

Based on the notes for the customer's contact yesterday it does not state they were told it would be covered. If the service center finds that the issue is caused because the unit is located in the garage the customer would be responsible for the repair. If this is not the reason the service center will submit a claim for the service.

Review: I purchased a Haier Model ESAQ408P Air Conditioner from [redacted] on 6/15/2015 and filled out the form and submitted it to Haier for a $25 rebate, following all directions to a tee. About a week ago, I checked the status of the rebate. According to the Haier web page my rebate was declined because the dealer was not eligible. I checked and there was no information on the Haier web pages that stated that air conditioners purchased from [redacted] were not eligible for the rebate. I both telephoned and emailed the Haier rebate people and never received a response. I telephoned the Haier America Customer Care people at [redacted] and was told that I was not calling the proper number for their rebate office and was told to call [redacted]. When I called this number, the person who answered the telephone told me that they haven't handled Haier rebates since the beginning of the year.Desired Settlement: I would like the promised $25 refund. Also, they should compensate me another $25 for all their nonsense and wasting my time.

Business

Response:

Haier will be providing a $25 refund reference ticket - [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

A promise by this company isn't worth a dime. When I receive the rebate card or check, I will accept the response and close the dispute.

Regards,

Review: On march 3rd of 2014 my washer dryer combo that was still under a one year warranty from haier america showed an error and the machine would not run. The error had something to do with the water level. I had contacted H.A. and they said they would find aa Haier technician and send him out. The said it would be within a week. Every week I called for almost two months until I was told that there were no technicians in the area that could fix it and that I would have to pay for the fix myself, keep in mind it was only 8 months after I had purchased the unit. I went back and forth for four months with nothing coming from their end until they finally promised to send out a new unit, take the old unit, and have it installed. Some time in August the delivery truck showed up and dropped off the new unit, they did not take the old unit back and they did not send someone to install it. It cost me over $300 to junk the old unit and have the new one installed. When I called about this they said they would only reimburse me $100 which was very difficult to get from them. About a week ago my new 6 month old replacement unit started saying Error 31 which according to the manual is something with the motor and now it will not run. I just got off the phone with them and they said that since my original warranty is up and there is nothing they can do about it. I spent $819.99 on the unit and $200 of my own money to have it installed and the old one removed and have only been able to use the unit for less then 12 months since 8/12/13.Desired Settlement: I would like either a technician to come out and fix it,or a new unit sent, removal of the old one and installation or cash reimbursement and I will once again remove and have it installed myself.

Business

Response:

The replacement unit the customer received would be under the warranty of the original unit, which is a one year warranty. This is industry standard. We are offering to extend the warranty to cover a one time repair of the unit.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I will not accept this response until someone has come out and fixed it or has replaced the unit. This is due to the service I was provided last time.

Regards,

Business

Response:

Our executive office has emailed [redacted] asking that he contact them at [redacted] to arrange for a technician to be sent to repair the unit. As stated in my first response, we will extend the warranty to cover this one repair.

Review: I purchased a [redacted] on 8/14/2010 (serial no:[redacted]. The unit was installed at a residential address of : [redacted] The compressor broke for the first time on 10/5/2012 and was charged 628.00 to repair unit. I was charged 978.00 on 10/9/2012 to replace the compressor with the warranty replacement. Then on 8/29/14 the compressor broke again along with many other items. I was charged 1436.02 to fix misc inoperable parts and 950.00 to replace broken compressor with warranty unit. On 11//2014, the fan motor went and was charged 616.61 to replace with warranty unit. On 12/16/2014, the compressor fan broke again and was charged 553.35 to fix, but this time a warranty replacement was unavailable as the Haier distributor [redacted] will no longer process warranty repairs. In addition I have paid service charges on 08/18/2014 for 92.50 and 9/2/14 for 65.00. The total of these costs to me are 5319.48.

This represents a cost to me of replacing the entire unit. I have owned this unit for 4 years and 4 months. It is obvious that the workmanship on the unit is defective and should be covered under a "lemon law".Desired Settlement: I would like this unit removed and replaced with a better quaility unit at no cost to me. In addition, I would like a 10 year parts and labor warranty to be included. Furthermore, I wish to be restored the 5319.48 that I have spent to have this useless piece of machinery repaired.

Business

Response:

I spoke with [redacted] and advised him that we would honor our warrantee for the remaining six years on the ten year warrantee he received when he purchased the unit in 2010 for parts only, labor is not covered. I advised [redacted] that we would reimburse him the $582.57 for the compressor he paid out of pocket for on 11/4/14, image provided by [redacted] is attached ([redacted] Invoice 2). [redacted] should not have paid for the compressor since it was in stock and should have been covered by the parts warrantee. [redacted] refused this offer and asked for the unit to be replaced and a new ten year parts and labor warrantee be offered. I advised that replacing the unit with the requested warrantee could not be offered. I advised again that we would honor the existing warrantee for the remaining six years. I also advised [redacted] that as per the invoice he provided the unit did not have “proper care and maintenance have been done. Must use air filter. “Image attached titled [redacted] Invoices (see page 4).

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This unit is obviously defective and does not meet minimum standards. The unit has been properly maintained and should not require 5 service calls in the first 4 years. I have spent well over 5,000 dollars on just labor and the number grows every month. [redacted] stated that parts were no longer stocked by the distributor in Jacksonville and no parts could be found as the supplier requires a distributor. I have since purchased another part and have had to pay for labor (554.35 total to fix the unit) on 12/15/2014. The 10 year warrantee is worthless as: A: I cannot get parts and B: The underlying defective workmanship that is causing these problems remains unfixed. I would like to replace the unit as I have little faith in the resiliency of the unit. I would also be happy to exchange my HVAC with a member of Haier managements' HVAC so that they may experience the financial hardship and frustration that I have had to endure. It is obvious that they have an inferior product. I will accept a complete refund for the defective unit and 5,000 to replace the unit with one that operates correctly. A good company will stand behind it's products and empower it's employees to make good decisions regarding customer service.

Regards,

Review: On November 19th last year my mother bought a Haier washer and dryer for my husband and I as an early Christmas present. Since then, the washer broke and was never correctly fixed (and has still not been fixed at the time of my writing).

The first service request was sent out on April 5th; a Haier representative came and told us that they needed a part, which was ordered in May. A technician came out and put the part in, but this did not fix the washer. Eventually, about June 14th, a second technician came out and told us that they needed to order another part. The second work order was entered into the system, which we were told it would be "two to three days" until the part came in and they would call us. Almost a month went by, until July 11th, when we were finally able to get in touch with them again. They told us on July 5th Haier had sent them back a message saying they didn't have the part, and the work order was cancelled.

Of course, we weren't notified.

We have had to fight every step of the way to make the dismal, completely ineffectual "progress" that we did make, calling over and over again just to get an update about when a technician would be coming, when the parts would get in, when we were going to have to stop paying money going to a laundromat while they were dragging their feet. Even when we were able to contact them, we were usually unceremoniously brushed off, being told that we would be called (which was always a lie - nothing was ever done unless we called and fought until it was done).

Perhaps the most enraging thing was being asked if our product was still under warranty. If this product is no longer under warranty, it's because after three months, the product has not been fixed.

We sent the above information to Haier almost word for word, and they responded with a form letter advising us to contact their customer support line, which, unsurprisingly at this point, has always been busy when we called.Desired Settlement: We have been waiting on a resolution to this problem so long that we have now moved to another residence at with its own washer and dryer. We would preferably like to return the washer for a refund, but, failing that, we would like Haier to finally fix the problem that started months ago.

Business

Response:

Haier is working with local service company (PRO TV & AUDIO SERVICE, INC.) to repair this unit under warranty. The repair cost will be covered by Haier.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: On 9/23/2014 we purchased an Haier America 10.3 CF refridgerator from [redacted]. This was to be and has been used in our break room at [redacted] for employee lunches, only. It has been 9 months since our purchase and the appliance no longer regulates or holds the appropriate temperatures. The manufacturer warranty covers "all defects in workmanship or material for a period of 12 months on parts and labor". We called Haier to discuss a service appointment/new appliance at which time we were told that the warranty was only valid for 90 days due to "commercial or rental use". No where do I see what defines "commercial" use in their handbook. My understanding of commercial is that it would make a profit for us, which it does not. I was on the phone for 45 minutes with a manager named Sarah, employee # [redacted], and approximately another 10-15 minutes prior to her with another employee explaining that the appliance was not used for commercial use. Prior to my calling Haier, our Maintenance Mgr phoned them and also spent a substantial amount of time with them trying to get service scheduled. Yes, it is located on business property but not for commercial use, only to hold employee bagged lunches. When paying this amount of money it is understood with most individuals that the appliance will/should last more than one year nevermind 9 months.Desired Settlement: At this time, as we have no other option but to go and buy another refridgerator, we would like a refund in the full amount of $378.00. Check is necessary as the credit card we used is no longer valid. Due to the lack of customer service and the time that we have had to put into this matter we do not wish to purchase another product from them nor do we wish to do business with them in the future. Please make the check payable to [redacted]. The remit to address is [redacted] We need to have an appliance as soon as possible for our employees so we will not be waiting for a response from Haier.

Business

Response:

By using the refrigerator in a business it is considered commercial use. The only contact we have in the system is from today when the customer called in. Since the unit is being in what is considered commercial use the warranty is valid for 90 days. We can offer the customer a one time warranty extension to have the unit serviced by an authorized service center.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Haier refrigerator and within one year the door broke. I contacted Haier (ref#[redacted]) and after much runaround including multiple duplicate e-mails including photos of damage and receipt I was initially told Haier only covers "cosmetic" damage for 90 days after pointing out the obvious that the damage was structural and that the door did not function I was transferred to someone else who said Haier would not cover the damage and that there was no appeal process and that this decision was final. Haier did however offer to sell me a new door, an offer I found to be highly insulting. I now have a one year old refrigerator with only one functioning door (The refrigerator is a side by side)Desired Settlement: Fix refrigerator or take it back and refund my entire purchase price.

Business

Response:

In a show of good faith Haier will be providing the door at no charge and covering the labor costs

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. How will Haier contact me to facilitate this resolution?

Regards,

Consumer

Response:

I am feeling very confused. I accepted Haiers offer to repair my refrigerator and contacted [redacted] as per Haiers instruction, [redacted] told me Haier would have to post the request to a web site of some sort and they ([redacted]) would contact me.I relayed that message to Haier. I waited, after a few days I contacted [redacted], they read me a message they received from Haier stating they considered the damage to be cosmetic and would not pay for the repairs. Haier tells the Revdex.com and me one thing and tells their sub-contractor another- I feel as if I'm being hustled. I have made dozens of phone calls and e-mails since late August or early September in an attempt to resolve this issue. I have never been treated this shabbily by anyone or any company in my life. I find this treatment to be beneath contempt. Is their anyway you can help me?

Business

Response:

There was a miscomunication of policy and the unit should not have been denied for free of charge service. Since the custimer has been inconvenienced Haier is offering to exchange the unit through the [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If indeed they do as they say, this has not been my experience.Do I wait to here from Haier or is some initial action on my part required?

Regards,

Review: I purchased a Haier TV and Haier Sound Bar on Amazon.com. It was a new item, sold by Amazon. It was a combination item, Ie: I was buying both items to use. Tne TV worked fine, however the sound bar did not function. The packaging clearly states that if you have an issue, you are to call Haier first. I did this, and was asked to sign and affadavit, deface the broken unit by removing the serial # label and sending the affadavit by registered mail (at my cost). They did NOT ask for the sound bar to be returned. I was told that once the affadavit was received I would receive a replacement a few days later. I received one phone call telling me the affadavit had been received and my replacement would be shipped. Nothing arrived and I called 2 weeks later. The first CS rep informed me they no longer made sound bars and could not replace it, but would issue a partial refund. After another week, I called back, and was told they were unable to workout how much to send me. After 3 more weeks and multiple calls, I was told that Amazon gave me the soundbar for free (a LIE), and that they could not decide what to do. At this point I contacted Amazon, and was told the 30 day period was past and they could not take just the soundbar back (although Haier had me deface it). It has been 2 more weeks and I have heard nothing from Haier. They lied to me about their intentions, and have failed to honor their warranty.Desired Settlement: At this point I want a replacement or full refund.

Business

Response:

A refund was issued to this consumer

Review: I purchased a Haier refrigerator in March of 2013. Shortly thereafter it stopped working. It wouldn't stay cold or even cool. I tried to return it to the WalMart store in Cadillac, Michigan where I purchased the unit and they told me that I would have to contact the company because they didn't handle returns. I called Haier Corporation on May 6th of 2013, explained what had happened and they asked me to Fax them the serial number sticker and the model number sticker. I faxed that information the very same day. On May 7th, 2013 I called the Haier Company to see if they had received my fax with the necessary information and I was told that they did indeed receive the necessary information to replace the defective refrigerator. The representative told me "Everything is good to go and that he would get it processed ASAP. The new replacement refrigerator would be sent to my home here in Evart." Nothing ever arrived nor did I hear anything from the company. So I started calling to check on the status of my request. I have a log of the more than 16 inquires about replacement appliance. Each time I called I got different responses. For example, on June 10th, 2013 I called to inquire and was told by Christopher that the new unit was shipped on May 31st, 2013. It never arrived so I called back and asked for the FedEx tracking number. Needless to say the representative said they knew nothing about it and would inquire. At this time and on several other occasions they said they would get back with me in 24 hours. They never did, so I called again and was told that there was no paperwork and no tracking number to locate the supposedly shipped item. I called so often that they gave me a reference number to use when I call which is #72916. Each time I call I get a different person to talk to and a different response as to the status of my replacement refrigerator. My last contact was February 10th, 2014 and I was connected to a representative in China who could not help me. I'm extremely frustrated!Desired Settlement: I would like a replacement for my Haier refrigerator Model #WN03V or if it is not in production anymore something that is equivalent to that unit.

Consumer

Response:

After having tried to get a replacement for a faulty refrigerator purchased one year ago and many, many contacts with the company throughout the year, and after recently posting a formal complaint on Haier's Facebook page we received a call from an executive of the company and he resolved our complaint. A new refrigerator was received today delivered by Fed Ex. March 12, 2014. He also said this should never have gotten so far as to post it on Facebook and should have been resolved. He also stated that it may have had something to do with new management. 50 we are pleased to have had the problem

resolved.

Review: I PURCHASED A WHOLE ROOM AC UNIT ON 5-12-15 FROM [redacted]. THE MODEL NUMBER IS [redacted] , SERIAL NUMBER [redacted] OVER THE LAST MONTH OR SO I HAVE CONTACTED HAIER FOUR (4) TIMES WITH NO AVAIL FOR THE UNIT NOT WORKING PROPERLEY. AT THAT TIME I HAD THE RECIEPT, AND NOW I DO NOT. I CONTACTED THEM THE 5TH TIME ON 8/20/2015 AND GOT A RESPONSE BACK. THEIR RESPONSE WAS THAT THEIR REPAIR TEAM WAS MONITORING OUR EMAILS BACK AND FORTH. THAT DOES NOT WORK FOR ME! I REQUESTED THAT THE UNIT BE REPLACED BY HAVING A NEW ONE SENT TO ME. THEY SAID THAT THEY WILL SEND A REPAIRMAN TO MY HOME, THAT ALSO DOES NOT WORK FOR ME, I DON'T WANT STRANGERS IN MY HOME, I HAVE HAD NIGHTMAIRISH EXPERIENCES IN THE PAST. I ASKED THEM TO TELL ME WHERE TO TAKE IT CLOSE TO MY HOME AND THEY SAID THEY DON'T HAVE ANYWHERE NEAR BY MY HOME. I HAVE ALREADY PAID $500.00 PLUS TAX FOR THIS UNIT AND EXPECT IT TO WORK. THE COOLING DOES NOT WORK PROPERLY ADN MAKES AN UNSAFE UNGODLY NOISE WHEN RUNNING! I WANT A REPLACEMENT OR REIMBURSEMENT SENT TO ME FOR THE TERRIBLE EXPERIENCE I HAVE HAD THUS FAR, I WILL TAKE NO LESS. I FEEL BAD FOR THE PEOPLE WHO PURCHASE THESE PRODUCTS AND GET TREATED THIS WAY WITH NO RESOLVE.Desired Settlement: I WANT A NEW UNIT SHIPPED TO MY DOOR OR A CHECK SENT TO ME FOR THE PURCHASE OF A NEW UNIT. I WILL TAKE NOTHING LESS OF EITHER OF THESE OPTIONS.

Business

Response:

[redacted] air conditioner was approved for an exchange yesterday before we received this complaint via the Revdex.com. We will contact [redacted] to verify information and proceed with the exchange.

Review: I bought a TV from [redacted] back in Nov. of 2011 and it was the Haier brand of TV. I only had it for a few months and the sound went out on it. I called [redacted] and they said they couldn't do anything about it and that I would need to talk with the company directly because that's how they had it set up with them. I called the company and they told me that they would send me the shipping label so I could ship it back to the company and then they would send me a new TV. I did all of this and it took about a month to finally get the new TV. Once again I only had the new TV for only a few months and was watching it just like the first time when the sound went out again while I was changing channels. I called the company again and they said that they can't do anything about it. They told me that they could give me some phone numbers to call to try and get it replaced but that they usually don't have the parts for the TV and so they couldn't guarantee that I could even get it fixed. I told them that I just wanted to get a refund, that I wasn't happy with this brand of tv, so that I could get another tv. They are unwilling to help me in any way with this situation and I think that it is so unfair that I have gone through 2 different tv's in less than two years with the very same problem and they are unwilling to stand by their product.Desired Settlement: DesiredSettlementID: Refund

I just wanted a refund of what I paid for the tv so I can put it towards another tv of a different brand so that I have one that will actually work.

Business

Response:

Please be advised that haier processed an exchange for this customer while the customer was in warranty; the customer was out of warranty at the time of the last call, at which point service was referred.

Review: My 42" LCD Tv failed in November 2012 at which time I contacted their service department and registered a warranty claim.

Since then ( 5 months ) I have called over 27 times, I have been told of 27 delays and "dropped the ball". Most recently I was told

a new replacement TV was shipped to me. 2 weeks later I called again only to be told "someone dropped the ball".

I'm done, I have never received any product or service support and have had a defective TV for 5 months.Desired Settlement: I want the TV price refunded or replaced with a higher value unit.

Business

Response:

??exchanged procedded 4/19/13 and courtesy check for inconvenience processed 4/19/13. Customer has made no further contact