Haier America

Review: I purchased a Haier refrigerator less than one year ago. Upon purchase, the fridge was already broken. For the first two weeks, it would not cool properly. I called [redacted] where it was purchased and was told by a man that the fridges can take up to 7 days to fully operate. I waited, not realizing the 14-day return gap had passed in that time frame. Once I realized that the fridge was truly defective, I tried to return it and [redacted] would not accept it. They had me call multiple customer service reps and finally got to Haier customer service. After another 9 days of waiting, they sent someone out to repair the broken part. This was on Sept 5th, 2014. It has been 6 months and now the fridge is broken again with the same problem. Instead of waiting for a technician to come and temporarily repair it again, I just want them to get the fridge out of here and refund my money. I paid good money for this thing, and I don't have the time or patience in my busy life to continue worrying about its reliability. My food has spoiled once already. I spend a lot of money on my food because it's organic and this is ridiculous to see it wasted away. I'm a waitress for crying out loud. I want compensation for whatever food spoils this time. I spent over $500 for the fridge. The only thing that could really make me happy is a refund on the fridge and their removal of it from my premises. I want nothing whatsoever to do this with this awful brand. Reading product reviews online shows that this is a never-ending problem with Haier brand. They sell BROKEN products. Their products are broken before they leave the warehouse, and broken when they are installed into homes. They need to understand this is unacceptable business practice and that there are consequences for deceit. Please help me in resolving this matter, as Haier and [redacted] have been extremely unhelpful and more so about providing a temporary fix than a permanent resolve. I am ready to cut ties with the brand forever. Thank you.Desired Settlement: $650 - for fridge refund and for spoiled food

Business

Response:

After looking at the information the customer provided us in our system I would like to clarify some of the stated time frames. Our records indicate that the unit was purchased on 7/11/14. Haier was contacted on 8/15/14 by [redacted] regarding the unit was not working properly. [redacted] also called and confirmed that the repair was completed on 9/5/14, which is 21 calendar days from the initial call to us. We understand that [redacted] is still having an issue with her unit. I will have our Executive Office contact [redacted] regarding her issue. Once [redacted] can supply us with her proof of purchase we will accommodate her refund request.

Review: I BOUGHT ONE OF THEIR ICE MAKERS IN FEBRUARY 2013. AFTER GETTING IT HOME, I DISCOVERED IT WOULD NOT MAKE ICE . I CONTACTED THE COMPANY IMMEDIATELY AND INFORMED THEM OF THE PROBLEM, AND FOLLOWED THEIR INSTRUCTIONS OF SUPPLYING THEM WITH THE PROPER PAPER WORK, OF WHICH I DID. THIS WAS COMPLETED ON 2/26/13. IWAS THEN INFORMED THEY WERE OUT OF STOCK ON THIS MODEL AND WOULD I LIKE A REFUND OR A NEWER MODEL. IANSWERED THAT I WOULD LIKE A NEWER MODEL. SINCE THIS DATE IN FEBRUARY ,I HAVEN'T RECIEVED EITHER AN ICE MAKER OR A REASON THERE OF. NUMEROUS EMAILS HAVE NOT RECEIVED ANY RESPONSE I THINK THIS MATTER SHOULD HAVE BEEN RESOLVED IN 6 MONTHS.

Business

Response:

In March of 2013 this customer was offered a refund as we had no stock of the unit to exchnage with, at that time the customer declined the refund preferring to wait for the a replacement unit. Haier no longer makes this product and will be offereing a refund

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I recently purchased a new refrigerator from [redacted] on febuary 20th, 2013. On May 25th, 2013 I come home from work and everything is mush. For some reason it just stopped cooling. I contacted the manufacturer and was advised that they would be sending a repair tech from the company [redacted].I believe it was the following thursday that a repair tech came and stated that he would have to come back due to needing to order parts. No one ever contacted me back to say what was goin on or when they were coming back. I had to call them only to find out that it would be on the 4th because they had to wait for the part. I later get a call from [redacted] saying that they would make a special trip on 6/1 since they dont come out on weekends. I was advised that someone would call to set up a time and no one ever did. I call them the next afternoon and they tell me that the worker was already at my house at 9am and no one answered mind you they never scheduled a time with me. I call them ono the 6/3 to see what time they were coming on the 4th and then they tell me the repair man wont be able to make it out until the 6th because they still did not have the part. I asked then how were they going to fix it on the 1rst when the repair man had allegedly came at 9am. I believe it was on the 4th though that a repair man came and said it never needed the part and that the issue was that all of the coolant had leaked out and stated he repaied this. The fridge still did not cool. Later on the 6th another tech came out and stated that it was the defrost timer and also stated he had fixed the issue. I called [redacted] back on the 7th and adv. it still did not resolve the issue. Now Haeir America is saying that even though it has been deemed unrepairable by [redacted] they have to wait for approval from their engineers. Its now the 12th of june and I have no refrigerator. I will never again by an haeir product. Im am a single mother please help it is breaking me I dont know what else to due. Still no work from either party.Desired Settlement: I would like Haeir America to fefund me for the product along with all of the delivery cost and extended warranty cost as well as the extra money for food I have spent. I dont even have the gas to get to work the next week thanks to them and I am a single mother with four kids. This is disgusting.

Business

Response:

Please be advised that Haier has processed a refund in the amount of $50 for the customer's inconvenience on 7/3/13. If customer's unit is not resolved, Haier would issue an exchange through the store on the customer's behalf. If this is the case, the customer should contact Haier America at [redacted] and reference ticket number [redacted]

Review: I purchased a washer which failed while still under warranty. I have been waiting about 2 months for warranty service. I have called multiple times and am told that I should receive service any day, but still do not have a set date for repair service. My reference number is[redacted].Desired Settlement: Complete the repair as soon as possible.

Business

Response:

Per Haier's database, service is in progress for this customer. Haier's tracking team will contact both the servicer and the customer to ascertain the situation and resolve.

Review: In December of last year my wife purchased a Haier America wine cellar on-line through Macy’s. The unit never worked out of box. After repeated engagement with the company and its warranty department, and despite repeated promises to the contrary, I have never received a refund of any kind.

29 December 2012: Phone call to Haier America Warranty Department to report the fact that the product never worked. The representative advised that I conduct some basic trouble shooting which confirmed the unit was faulty and was advised a new unit would be shipped. The representative called me back and indicated that replacement units are not shipped to Hawaii and a refund would be sent instead. He took my email address to send a blank Fulfillment Request Form.

30 December 2012: Email from [email protected] received with blank Fulfillment Request attached and direction to fill out and send via certified mail with serial tag and copy of receipt to Haier America Warranty Exchange which I did. Ticket# 988624

17 January 2013: Voicemail received on my cell phone from Haier America phone # (877) 337-3639 stating they have received the above mentioned paperwork via certified mail and that I should receive a refund in about 30 days.

03 March 2013: After receiving nothing I sent an email in direct reply to the email I received from Haier America on 30 December stating I filled out and sent the paperwork as requested. I also mentioned the voice mail received on 17 January but that I had not received any refund. I quickly received a phone call from Haier America stating they received the email, that there was a mix up and that the refund would be processed and sent and apologized for the error.

10 April 2013: After receiving nothing I called Haier American warranty department and spoke with “Shane” at 1140 Hawaii Standard Time. He indicated he saw a company record of 18 March offering a refund with a 20% usage fee reduction. I indicated this was not true and there was never discussion of a usage fee reduction. I did not accept this considering I had been told a couple times a refund would be provided and there was never any discussion of a 20% reduction for a usage fee. I emphasized there should be no usage fee if I never used the product, since it didn’t work right out of the box. He communicated verbally with someone (I assume a supervisor) and then confirmed in about 30 business days I will receive a full refund.

01 June 2013: After receiving nothing I called Haier American warranty department and spoke with “Amanda” who indicated she has record that my information "had been put into the system" to have a full refund of $89.99 sent. However, she was unable to provide any additional information or confirmation whether a check has been processes and sent.Desired Settlement: Full refund of the cost of the product. Cost of shipping or tax is not expected.

Business

Response:

Please be advised that a refund in the amount of $115.00 was processed on behalf of this customer on 8/5/13.

Review: We bought a Haier refrigerator from Haier about 3 years ago. Janurary of 2013, it quit cooling. We called a local repair service, Campbell Appliance | Heating & Air Inc. http://stage.webconcepts.com/campbell

> . This repair service is a certified for Haier repair. The technician found the problem to be a broken wire inside the guts of the fridge that he could not fix. He called Haier tech service. Haier tech service told the technician that the unit was not repariable. So we are out 1500 for the fridge and another 400 for the repair. Haier should have recalled this fridge, but instead just stopped making it. There are no parts being made for this unit now.Desired Settlement: We would like 60% of the 1500 plus the 400 for a total of 1300.

Consumer

Response:

The link to the repair place was wrong in my complaint. It should have been: http://www.campbellapplianceheatingandair.com/ The technician who did the work is Thomas Busch. Email address: [redacted].[redacted]Thomas will definitely remember us!

Business

Response:

Please be advised that a refund check in the amount of $854.99 was processed for this customer on 9/17/13.

Review: I have contacted the company 7 times regarding warranty work on an air conditioning unit. The first contact was to get information on how to receive a warranty repair or exchange. After waiting a month with no response I called the company in regards to this problem. The customer service person said that the information was received but an exchange ticket had not been issued yet. That I should call every couple of days or nothing would happen with my warranty repair. Next call the CSR was going to create an exchange ticket and will call in a couple of days. I never received a phone call. After another phone that provided no information is was informed that my model was out of stock. By this time it is August 12, 2013 and I no longer want a new unit I want a refund since I needed to purchase a unit for the summer. This just keeps going on and on. The company saying I didn't ok a refund which I did in an August 19, 2013 phone call. The refund would be the purchase price minus 20% usage fee. I called today August 27, 2013 and they said it will be 30 more days because it was never recorded that I accepted the refund amount. Every time I call there is some new problem with my refund and I want my money back and am tired of dealing with this company. I feel they are using delaying tactics in the hopes that I will just get frustrated and forget about the refund. I have spend countless hours on hold waiting for some kind of resolution to this issue. This company has the worst customer service I have ever encountered and I want a complaint on record about them.Desired Settlement: I want all of my money back and I want it back sooner than 30 days from today.

Business

Response:

On 8/27 this customer accepted a pro-rated refund the refund will be processed on 9/9/2013

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the company said a refund would be processed and mailed on Sept. 9, 2013 and I have yet to receive the refund check in the mail.

Regards,

Business

Response:

The refund is in the mail

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a mini fridge from the Walmart in Monticello Mn on July 25, 2012. I brought it to college with me and it stopped cooling. I contacted customer service of the company ( I had to use the manufacturer warranty) and they have done nothing. I sent in the paper work they needed including a copy of my receipt and the cereal number that was on the fridge. It was sent to them certified mail on December 27th, 2012. They signed for the letter on December 31st. They then contacted me to tell me that I had sent in the wrong cereal number after a number of weeks. So on January 16th, 2013 I sent the correct one in via certified mail. They signed for this letter on January 22nd, 2013. I then called and they told me I would have a new mini fridge in 4-6 weeks. 4-6 weeks came around and I still hadn't received it. I contacted them again via phone (1-800-461-8890) and they informed me that they did not have the correct paper work that there were things missing. So the gentleman that I talked to looked into it and they had all the correct paper work all along and nobody ever bothered to put it together after it was received. They then put the paper work together and told me it would be another 4-6 weeks. I called again 4-6 weeks later and they apologized and said I would have it in 7-10 days. That rolled around and I had nothing. This morning (May 3rd, 2013) I called again and talked to a lady that was very rude. She told me they didn't have all the correct paper work. She then looked into it and told me that she cant do anything for me because she cant access the paper work from last year. I am so frustrated that this company has such horrible customer service. This has been ongoing for almost 6 months. I am done dealing with their horrid customer service reps now and I would like something else done. I will never again purchase anything from this company and I will be sure to warn others about their customer service if they are considering purchasing anything from them.Desired Settlement: At this point I no longer desire to have a mini fridge seeing as I was living in a dorm without one for 5 months this semester due to their horrid customer service. Next year I will no longer be living in a dorm. I am fed up. I don't have use for the mini fridge anymore and I would like a full refund of my money. After the way I have been treated on the many times that I have contacted their customer service I find that giving me a full refund of the $146.80 I had to pay would be good enough. I just want to be done dealing with this company. I expect something to be done about this.

Business

Response:

Please be advised that a check in the amount of $146.80 was processed on behalf of this customer on 5/3/13.

Review: On or about the 31st of March the 32 inch Haier television I purchased from Badcock & More stopped working. Due to my work schedule I was unable to bring it to the attention of the salesperson ([redacted]. [redacted] until 4/2/2013. I was told at this point that Haier serviced their own products and she would put in the work order for the repair. On 4/8/2013 I was told that their were no authorized dealers in the area and that Haier would be replacing the television directly. On 4/10/2013 [redacted] called again to inquire about the status of the replacement but without any satisfactory results. On 4/14 and 4/17/2013 still no progress, just one representative after another passing the buck; namely ([redacted], [redacted], [redacted], [redacted], and finally a Supervisor by the name of [redacted]). On the afternoon of 4/21/2013 I received a letter/form from Haier asking me to attach the serial number and sign the document attesting to the fact that it was indeed defective and would be disposed of properly. This was not a familiar business practice for me so on 4/22/13 I took the letter to [redacted] at Badcock & More and asked for her assistance with the matter. She again contacted Haier in my presence to ensure that what they were asking was done to their exact specification. She personally attached the serial # on the document where specified, I signed it, was given a copy, a copy was put in my account file, and the original sent directly from Badcock& More that very day. On 4/29/13, 30 days from the date the letter was mailed I still had no further correspondence in any form or fashion from Haier as to the status of my issue. However, in the meantime Mrs. [redacted] consistently kept in contact with me though only to be able to say that Haier claimed to have never received the initial documentation and that the process would take 30 days to process. Mrs. [redacted] again sent the necessary documents in addition to the bill of sale. Incredibly, today 5/25/2013 (45 days after the complaint date still no t.v.Desired Settlement: I feel this situation warrants both a billing adjustment, as well as a replacement television given the unreasonable delay in resolving this situation.

Business

Response:

??exchanged processed 5/31/13 contact letter sent 7/31/13 customer made no further contact

Review: I purchased a new Haier refrigerator July 2014 (The original refrigerator delivered need to be replaced immediately because of broken light that could not be repaired). In July 2015 the refrigerator stopped cooling. Haier sent out contractor twice and they have done various "fixes" over a two week period but, the refrigerator will be 59 degrees one day than 39 degrees the next. When I called Haier customer services they would not let me talk to a manager as requested. I need to send them a picture of the temperature. This is my first purchase of a Haier product but most likely my last. I have had other makes of refrigerators for over 20 years with no repairs needed. Now going on third week without resolve.

Business

Response:

Our Executive Office will contact [redacted] to arrange for the refrigerator to be replaced.

Review: I am currently In the NAVY on active duty. I bought my 75 year old mother whom lives in [redacted], ** a TV from AMAZON which was a 46" TV manufacturer by HAIER. It was delivered to my mothers house on Jan 7th. The TV picture went out on around 11th of Feb. We contacted Haier's customer service on about the 16th after my elderly mother had no luck with their customer service people. I have been in contact with the custermer service reps for the last several weeks and still am getting the run around with replacing the TV after they told me two different times they would send a repair serviceman out they then switched gears and said they would replace it. But after 4 weeks Haier's is still telling me it will replace the TV BUT CAN'T SAY WHEN. Every two three days I have been calling their customer service people and get the same story meanwhile my elderly mother has now been without a TV. For 6 weeks going on 7. I am over in [redacted] and can't get to ** to assist my mother. This company should be closed down the way they take advantage of people.Desired Settlement: I just want my mothers TV replaced and I would like you to close this company down because of all the poor products they sell in the us and around the world. Thanks for any and all your help

Signed [redacted] L [redacted]

Business

Response:

replacement tv was delivered on 4/4/13 via OMNI tracking number [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the tv broke in Jan it took over 15 phone calls and three service companies being referred by company with excuse after excuse. THE COMPANY CUSTOMER SERVICE WAS VERY VERY POOR and they replaced the Tv with an older model after giving excuses about timeframe to make replacement match the tv I purchase for my 75 year old mother. She went without a tv for 3 months. I am active duty service member deployed when all this was going on. Thanks but no thanks your company was the worse experience I ever had dealing with your company refered us to several supervisors with the same excuses.

Regards,

Business

Response:

The provided rejection does not mention any alternate solution that the customer is requesting. Per the previous response from Haier a replacement unit was provided to the customer. Any further requests would have to be provided for review.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Yes the tv was eventually replaced after countless calls, many promises that the tv was coming and then not showing up it went on for almost four months before the tv was actually replaced with a different model. I would accept their response if they took responsibility to how they conduct their customer service.

Regards,

Review: The 14,000 BTU portable air conditioner unit has leaked into a rug. The company was called, they sent a repairman who said a new unit would be sent to me. I have called them numerous times been given 2 reference numbers but I have not received the new unit. This had been going on since July 2013.Desired Settlement: I would like the unit replaced and/or refunded and I want my rug replaced.

Business

Response:

Haier will be contacting this customer to arrange replacement of the unit as well as providing accomodation for rug damage.

Consumer

Response:

N[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

hoping to hear from Haier within the next ten days for resolution in this matter.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

I have received the replacement air conditioner but I have not received any things for the rug that they have ruined, therefore this matter has not be resolved

Business

Response:

Haier would need invoices/documentation listing the damage being requested by the customer for further review. The customer can reach Haier at [redacted] and reference ticket number [redacted] to provide the needed information.

Review: I bought a 6-bottle wine refrigerator in December 2011. The Temperature display stopped working in 6 months. I called Haier America and was told that they would replace item with a new one after I sent them decals off of the back of the refrigerator. I sent the decals and they called and said that they did not have any more of that model and wanted to sent me a different one, which I agreed to.

When I didn't receive the item after a few weeks, I called them. I was told that they were now out of the replacement refrigerator and wanted to give me my money back minus a 10% usage fee.

I told them I wanted a refrigerator not money back. They said that they would contact me when they had them in stock.... that was 6 months ago! I called them again today (6/14/13) and they still claim to have nothing in stock. Keep in mind, they are a manufacturer and the refrigerators are still listed on their web site (http://www.haieramerica.com/wine-beer-beverage/wine-cellars?p=) (Model HVTM06ABS) I want another refrigerator not a refund and certainly not a refund with a usage fee. I feel that they can at least offer me an alternate model or a higher model at a substantial discount.Desired Settlement: Haier America can at least offer me an alternate model or a higher model at a substantial discount.

Business

Response:

exchanged processed 8/2/13 customer made no further contact

Review: Wife purchased A TV from QVC for birthday 2012. 24" diag. with soundbar.The soundbar worked for a short 3 months. Returned product to Haier in Sept 2012. Soundbar model no longer avail. no replaceable. Wanting 80% of $100.00 estimated price. Numerous phone calls ###-###-#### ticket number [redacted]. Faxed packing slip to Haier. 2 calls in 2012, 2 fax. 7 calls in 2013. Another fax. Call #[redacted] & #[redacted]. Spoke with [redacted], [redacted], [redacted] & C[redacted]. each phone call ends with "will send your information to a higher authority.". Check not received in postal mail.Desired Settlement: 80% of $100.00 estimated price of soundbar.

Business

Response:

The refund was submitted for processing today

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I will be looking for a resolution to this be us mail.

Review: I purchased two Haier portable air conditions around May of 2014. They both were working fine till recently, one of them will no longer blow cool air. The fan continues to run but the air is not cool. I called Haier and the agent asked for the model number and the serial numbers and I provided both of them. She asked where I bought them and I explained that I purchased them online and she asked me if I had the receipt for them. It has been several months and I am now not sure where I have put them, even though I provided her with the serial number and model number, she apparently does not believe that I purchased their product. She told me that I could provide a bank statement, I am not going to give my banks statement to anyone. I have a paper here with the warranty written on it and that is proof enough. If you see them you can clearly see that they are brand new. They still have the clear blue tape on them.Desired Settlement: I want them to repair their defective item. I paid a lot of money for this item and apparently it is defective if it stops working correctly after only 4-5 months of use.

Business

Response:

Haier has set up this customer for warranty repair service , it is the responsibility of the customer to show proof of purchase.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The issue has yet to be resolved. There was a repairman sent here to repair the Air conditioner, But it is not repairable. It has an internal seal issue and Haier is waiting for their tier 2 department to now determine their next step in resolving this issue. Once the unit is repaired or replaced, I will then agree that the case should be closed as resolved.

Regards,

Business

Response:

Per Haier notes, called customer to advise of exchange being processed. Need exchange paperwork in order to proceed. The customer did not answer. Left voicemail. Haier reference number [redacted]

Review: After 2 years, the Haier dryer caught fire November 2, 2015. The lint trap and the vent to the outside were clear and the fire department confirmed the vent was clean on the fire report. We contacted Haier November 2 and maintained contact with them for 3 weeks until they told us that they have denied our claim and also refused to have someone come out and inspect the dryer for the cause of the fire. I fear that another family may experience the same problem with similar or worse consequences. The reason they gave for denying our claim is because we had already repaired the situation by purchasing a new dryer and painting the walls and putting new tile down. The fire was contained mainly to the dryer, damaging the clothes in the dryer as well as a couple tiles not too mention the burnt plastic odor on the walls and the floor. Thankfully our smoke detectors worked and alerted myself, my husband and our 3 children to the fire so we could call the fire department and vacate the house without injury. We are very lucky, the next family may not be.Desired Settlement: We are seeking compensation for the damages to our utility room, including the new dryer, tile, paint, my daughter's clothing that were burned in the dryer and after the aggravation of dealing with the company for three weeks we would also like compensation for the day off work. Lastly, since we have held on to the dryer because Haier wanted to inspect it (but then refused to send investigator three weeks later), we would like the dryer inspected and hauled away.

Business

Response:

Haier dispatched a service provider to the location on 11/10, the service provider, [redacted] asked to do an inspection of the dryer vent as based on symptoms and pictures this issue is ofter related to lint buildup in the vent system which Haier is not responsible for . The technician was denied from doing this inspection by the homeowner. Additionally according to the homeowner the site was cleaned and repaired.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I wanted to email and let you know that my husband and I deny the response from Haier regarding our dryer fire.

Review: I purchased a brand new Haier refrigerator (model HBP18GADW) from a local appliance store. The product did not work. I called Haier and they sent out a repair person who said the unit was defective and that someone would get back to me. Haier told the repair center they were going to replace the unit and they would call me. When they did call they said that they were going to refund my money. I do not want a refund. According to their limited warranty, they will "replace or repair" any defective parts or units. When asked about this they said it would be too expensive to do either one of those options. I would like a repair or a replacement. The supervisor I was dealing with on the phone said that they had no replacements available in my price range and they were unwilling to give me a more expensive model. For a company trying to get into the US appliance market, this doesn't seem like the best course of action.

I got a great deal on what I thought was a good fridge. Why will they not honor their warranty agreement? They don't give refund as an option in the agreement and I don't want one. I have been without a refrigerator for three weeks while they were debating what do in this situation. At the time of purchase I could have purchased other manufacturers refrigerators for around the same deal that I got this one, but I thought that Haier was a better brand. I guess that is not the case.Desired Settlement: I would like Haier to honor their warranty and either replace or repair the fridge, if they can't get the same model then replace it with another model.

I just don't want this to drag out over weeks and months. I think they are hoping that I just accept the refund do to the fact that I need a fridge.

Business

Response:

Our Executive Office contacted [redacted] on 3/27/15 and advised him that his refrigerator had been approved to be exchanged for an upgraded model. [redacted] has already accepted this offer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Haier took care of the problem and thanks to the diligent follow up by Steve, I am very pleased with the customer service that I received.

Regards,

Review: I purchased a 5 Ton Home HV AC Unit and Air Handler from Haier on 06/01/2008. The Air Handler Model #:[redacted] has had its evaporator coil burn out. I need replacement part #:AC-[redacted]. It is on back order for at least the next 30 days. I am currently without AC in [redacted], [redacted] where the current temperature is 115 degrees. My 89 year old grandmother also lives here and is in poor health so I am in desperate need to get this part replaced ASAP. The part is under warranty but Haier wont replace the part directly with me the consumer but I have to go through the third party supplier [redacted] which says it is on back order for them so to call the manufacture directly. I called Haier and they told me the consumer can't call that only a certified technician and call them about direct warranty or sales on parts from them. After several calls neither me nor my certified air technician has been able to resolve the issue and I am still without air in this extreme heat.Desired Settlement: I would like either the replacement part AC-[redacted] overnighted to me or a new Air handler model #[redacted] overnighted to me.

Business

Response:

We have checked our inventory and do not have either in stock. We are offering $900 accommodation since we do not the inventory.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I appreciate the quick reply, but unfortunately $900 does not help me out because I am still left with a broken ac unit. So now I am forced to buy a new 5 ton ac unit and handler to make it through this extreme summer heat. I would be willing to settle for $3000 dollars or if you would like to over night me a new 5 ton unit along with a new air handler.

Regards,

Business

Response:

Mr. [redacted] was sent a refund check for $1000 on 6/29/2015 [redacted] tracking shows the check was delivered 6/29/2015 The warranty for HVAC products is 10 years parts only there is no labor warranty We do not sell or stock this product anymore so we offered a refund Reviewing similar products (3 ton air handlers) which would fit into this application shows a list price of $900 Haier added an additional $100 as a goodwill gesture Our last communication with Mr. [redacted] was his acceptance of the refund amount Jim S

Review: I purchased a set of high efficiency washer and dryer on 9/05/2014 at [redacted]n [redacted] only because of the $400.00 rebate that was advertised with the purchase. I paid $1150.16 with the agreement that $400.00 will be provided in the form a $400.00 [redacted] I submitted all documentation within the time frame required and have not received my rebate. I also contacted the company that issues the rebates and they said that all of my documentation has been approved and they are just waiting for the release from Haier. The only reason I agreed to purchase the Haier appliances because of the rebate. It has been 5 months and I have yet to receive my rebate.Desired Settlement: Please issue the $400 rebate that was advertised. If not, please give me a full refund and arrange for the Haier washer/dryer set to be removed from my home.

Business

Response:

I as well as our executive office have spoken to [redacted] and advised that the rebate checks are going to be sent out this week.

Review: I ordered a Haier dehumidifier Model # CJ70EP, 70 Pint at The Home Depot, Store 2659 in Attleboro, Ma. 02701 on 03/19/2013. The dehumidifier worked for 81 days. At that time it stopped collecting water. I called Haier America and they asked me to send a letter with the purchase information and the problem ( was assigned a call # [redacted] ). I sent a certified mail letter to them on June 08, 2013. They responded and said I would need to send in the Model # tag on the back of the Dehumidifier with the sales receipt and the purchase paper work from Home Depot. I mailed this paperwork certified to Haier America Warranty Exchange, [redacted] on June 20, 2013. I called Haier America in early July and they said I would receive a replacement unit via FedEx. I called them again On July 8, 2013 for an update.I was told that they discontinued this Model and would I accept a refund check of $ 289.00 ( cost of dehumidifier, minus the tax. I agreed to this. They said it would take 30 days from July 8, 2013. Today is August 13, 2013. I have no check and Haier has not contacted me. In late July, I called Haier America to ask for a written confirmation that they were sending me a refund check. I did not receive any letters from Haier.Desired Settlement: It has been over 5 weeks since Haier said I would receive a refund check. My desired outcome is to receive a Refund Check of $ 289.00 in August 2013. Thank you.

Business

Response:

The refund for this issue will be processed today

Consumer

Response:

[redacted]

I am rejecting this response because:

I still have not received my refund. When should I be expecting it? If it was not sent out yet send it to the Revdex.com and they will then forward it to me,.

Regards,