Haier America

Review: I purchased a sound dock through Groupon Goods which proved to be defective and was told by Groupon that I had to contact Haier America to return the product for a refund or exchange. Haier told me that my only option was a refund because they did not have the product in stock any longer, I gladly would have taken whatever product replaced the defective one. I started the refund process by emailing them a copy of my groupon goods receipt and returning the item (this was in October of 2012). I called in mid November to confirm that they had received the item, in addition to having a confirmed delivery from FedEx. They confirmed that they had the item and that my refund request had been verified and I should receive a check within 30 days. Over the last 8 months, I have called numerous times and been told that the check was being mailed in the next few days and they would call back to let me know of the progress. The one phone call I received back stated that the check had been mailed and I should have it in the next week (This was in February.). Well, it's now June 2013 and still no check. I spoke with Ken in customer service this morning and was told the following:

1. they could not confirm the item had been received

2. they did not have a copy of my receipt

(both statements are contrary to everything I had been told previously.)

Ken was very helpful and tracked down all the "missing" information, I did have to resend the receipt, and once again I have been promised a check within 15 - 30 days.

In this whole process we discovered that the return ticket number had somehow been assigned to another person/address and that all the information had been "lost" when they upgraded their system. After 8 months of being told that my "check is in the mail" I am, needless to say, not pleased with the overall customer service provided by Haier America.Desired Settlement: Haier America needs to honor the statements made by their customer service representatives regarding call backs and mailings. This entire situation could have been resolved months ago if they had just told me that they did not have all the information in one place, as it had been "lost" in a system upgrade, and could I please resend it. Currently (and for the past 10 months) I am without both the docking station AND my money.

Business

Response:

Please be advised that a refund in the amount of $59.00 was issued to this customer on 8/12/13.

Review: Purchased a refurbished Haier TV from [redacted]. I have screen shots of the sale showing the sale listing clearly states "90 day warranty from Haier". Received the TV, plugged it in and it worked for 5 minutes at the most, then the screen went black. Followed all FAQ's on Haier's website, did not work. Contacted customer service in writing 2 times. Received a response to "unplug and re-plug in wires". Tried that, still did not work. I asked for replacement or refund. They said no, there is no warranty because it is a refurbished TV. I emailed them the screen shot of the [redacted] sale showing where it states there is a 90 day warranty from their company. No response. Sent 4 emails total. Finally received a response and was told "Sorry, there is no warranty". I was told to go back to where I purchased it.

I have submitted to have the item returned to [redacted]. I am waiting to hear back. I am not sure how a company can send a TV that does not work, put in writing that there is a 90 day warranty and then refuse to honor said warranty. They seem to not understand the concept of [redacted], repeatedly telling me to "go back to where I purchased the item". Their company listed the warranty information as part of the sale of the TV- [redacted] and myself did not. I have all screen shots and communication readily available and am happy to share should the need arise.Desired Settlement: First, I am attempting to work with [redacted] to get the defective TV returned. I do not want a replacement or to have it repaired. I do not want to do business with this company ever again. I would like:

1) If [redacted] accepts the return and refunds my money: For Haier to pay for any and all shipping costs and packaging costs I incur while returning the item to [redacted].

2) If [redacted] does NOT accept the return and does NOT refund my money: For Haier to refund 100% of the item and pay for any and all shipping costs and packaging costs I incur while returning the item.

3) Do not falsely advertise a warranty if you will not honor it and stop sending defective products to people.

3) An apology for wasting my time.

Business

Response:

Haier does not sell refurbished televisions. There is no warranty for a refurbished unit.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Your claim that Haier does not sell refurbished TV's is false. I have attached 4 screen shots. 2 are screen shots of my order and the Haier listing on [redacted], listing a refurbished TV. The other 2 screen shots are emails from Haier customer services reps acknowledging my order, trying to help me get the TV to work, and then denying the warranty. The [redacted] screen shots clearly state "90 day warranty from Haier" under "Specifications" and "The Fine Print". You do sell refurbished TV's and there is a printed offer of a 90 day warranty. I have attached proof.

Regards,

Business

Response:

Thank you for providing the screen shots in your response. Haier doe not sell any refurbished TVs through [redacted], nor have we sold [redacted] any refurbished TVs. The customer service agent provided trouble shooting steps to try to help you resolve the issue, which did not correct the problem. They provided you with a local service center that could repair your TV, and they did state that there is not a warranty on refurbished units. This was also communicated in the second email you received. Both the the customer service agents were correct there is not a 90 warranty on refurbished units. Haier will make a one time exception and will pay for the repair of your TV.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I appreciate the offer but I do not want the tv. It is defective. I want to return it for a refund. Please see my original requests. [redacted] could possibly refund but I would like you to pay shipping. If [redacted] refuses refund I would like you to refund. Haier sold 20 refurbished tv's on [redacted] during that sale. Thank you.

Regards,

Business

Response:

As stated earlier Haier does not sell refurbished TV's and we were offering the service solution as a courtesy. Since you want replacement or refund we advise you to reach out to the vendor for asolution.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Haier is shady in their business practices. I will never do business with them again. I am out $400.00 because of their scam to sell a defective TV. Just Google them and see the thousands upon thousands of complaints against them. I wish I would have prior to my purchase. Revdex.com - I hope you take notice of their shady business practices. They sold 20 refurbished television units on that one [redacted] deal alone. This TV (among thousands of other TV's of theirs!) is defective! It will *never* work again. Obviously I do not want one of their repair servicers to come in to my home "as a courtesy" to attempt to fix what is defective and cannot be repaired. Deny the warranty and then when I show proof suddenly they will honor it but "only as a courtesy". Yeah right. I simply want my money back. They refuse. Shady, shady scammers. Their customer service is still emailing me... they do not have internal communication. Ridiculous! I am so pissed. Scammed out of $400. Thanks Haier!

Regards,

Review: I purchased a refrigerator from hhgregg on Feb 2012. In which I also purchased a extended warranty. Over this time, I have had to call three times to request service. Most recently over the past two weeks I have had a tech out to my house three times because it was not getting cold on bottom. When the tech came out , he made it worse and the whole thing did not work!!! Another tech has since been out and every time I am told to wait an hour for it to get completely cold. That has yet to happen. In the meantime , today is Weds 8/21 and I am told I have to wait a whole week (Thurs 8/28) before another tech can come out again. I asked for a replacement and was told they have to keep attempting to fix it before a replacement is offered. I am a diabetic, and a cancer patient. I have lost over $300 in food over the course of dealing with this. I am greatly concerned for my health for the fear of my food going bad because it will not get cold. I was only offered $50 to replace all the food I lost which I felt was an insult compared to the amount of food I lost. I have no where to put my food and this inconvenience has turned me away from future purchases from this company. The customer service representatives are not friendly and uncaring to the situation I have to endure. I am so frustrated that I am in the process of seeking legal counsel because this is ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Call me ###-###-####Desired Settlement: I would like compensation for all the food I had to throw away which was well over the $50 Ms. [redacted] offered me and I would like someone with some type of authority that can produce some satisfactory results in resolving this matter. I would like this person to call me and tell me when I can arrange to get a new appliance. I paid a great deal for this refrigerator and I do not like feeling like the company I have spent my money on cares about the issues I have having with their products!

Business

Response:

As of 8/21 Haier America has offered a return authorization through the original vendor HH Gregg

Review: Waited over two months for a replacement appliance that was recalled because of fire hazard. Assured repeatedly that said appliance would be delivered in 5-7 days.Desired Settlement: Fulfill promise.

Business

Response:

Haier is reaching out to the customer to offer an alternate model as we no longer have stock of the original model.

Review: On 9/2/2014 I purchased a Haier 3.3 CU FT Mini Fridge from [redacted] On 10/21/2014 I arrived home and found the appliance had stopped functioning, resulting in grocery and other perishable items were not kept cool properly. I contacted [redacted] and they referred me to the manufacturer. I called the manufacturer and they informed me that the appliance would have to be taken to a third party service center. They provided me with a business name and number and informed me that an email containing details would be sent as I requested. I could not locate the business and when I called the number it went straight to voicemail. I have yet to receive the email correspondence regarding my call and the associated information. I then contacted Haier via social media [redacted] and they replied telling me to provide them my contact info which I did, they in turn informed me that someone from the "executive" office would be contacting me. I have yet to receive a call regarding this issue. I currently am without a fridge, and have incurred financial loss for the food that has since spoiled and had to be thrown out. It has been frustrating that not only did the merchant not standby the product they sold but so to the manufacturer, both have displayed in my opinion a lack of business ethic and customer service.Desired Settlement: I am entitled to a brand new replacement or refund along with reimbursement for my groceries and food that was destroyed.

Business

Response:

Haier will be replacing the unit directly to this customer CRM Ticket # [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Renier Gonzalez

Review: Bought this unit on 7/28/14 and it stopped working on 10/06/14. I contacted Haier America the manufacturer on 10/07/14 and they sent me a Exchange authorization form that I returned with the documents that they requested accept the label information on the machine, because the label was not on the back of the machine where they said it should be. It was on the side of the machine and buried in the house wall cavity. I explained that to them. The serial number for this unit in on the purchase receipt from [redacted]. They said the serial number is required for the exchange. But they continue to refuse to replace the unit and will not return my e-mail. I am a 70 year old man and can not remove this unit to provide a serial number to them. To accomplish the exchange on their terms would cost me a total of $627.54. The serial number in on the [redacted] receipt that I provided to them and that is what they claim they need to process the exchange. Original cost $327.54Installation $100.00Removal $100.00 Separate service callReinstall $100.00 Separate service callTotal $627.54 Haier America Contact[redacted]Haier America Customer CareToll free [redacted] was also refused verbal communications with [redacted]Also:[redacted] Thank you for your helpDesired Settlement: Same as above

Business

Response:

Haier is processing an exchange for this product without the serial number in a sign of good faith Ticket # [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

When in fact I recieve the exchange.

Regards,

Review: Around April 28th of 2014, Haier America sent a mechanic to look at a problem with the dryer that was purchased roughly a month before. Upon examining the dryer, it was determined that the malfunction was a failure on the manufacture to improperly build the dryer. We were told to call Haier America warranty number. Since first calling the number, I have been told to wait and I will receive a call back from the company. This process has happened over 6 times and has been going on for about a month now with no call back or resolution to the problem and their warranty. In the last few phone calls, I have requested to speak to a supervisor and have been put on hold for more than a half an hour with no response from a supervisor.Desired Settlement: At this point in the process I would like to receive my money back for the product that I have purchased from them.

Business

Response:

Per Haier's notes, customer was approved for a store return. If the customer did not receive a replacement via the store, the customer should contact Haier at [redacted] and reference ticket [redacted] to complete the resolution.

Review: I opened a case regarding repairing my Hair washing machine. I was given a case number and was told to contact the company regarding the repair. The company refuses to repair it the information being sent by Haier says its out of warranty.

I have 2 case numbers [redacted] and a new one [redacted] and I have given them to the company who is to do the repair [redacted] at [redacted] and they are refusing to do the repair.

I contacted Haier again and spoke to another representative Robert as Pete was not available who is going over the issue again and stating that nothing can be done as I have no proof.Desired Settlement: To have it repaired.

Business

Response:

Our Executive Office contacted [redacted] on 8/3/15 advising that the service call has been approved.

Review: My portable air conditioner quit after 3 months of use,I found out it didn't work anymore when I pulled it out of storage. It was still under warranty therefore I started the exchange process, I have been dealing with this company since 4/29/13 it is now 8/12/13 and I still don't have my replacement yet. They are full of excuses, first I sent the wrong label, next my model was out of stock, next they were waiting to get my permission to send me a 12,000 BTU instead of my 10,000 BTU and so on and so on. They do not return calls or follow up, I was the one that had to keep calling to find out what was going on. I spent $350 on this unit,not cheap!. I have called them well over 20 times and can't understand why this takes so long. Their corporate offices never answer or the line is always busy. I've read some of their reviews and they are mostly negative. I am not happy with their service whatsoever.Desired Settlement: I just want my replacement ASAP, summer will soon be over and I have been without my air conditioner in this horrible heat. I may never make a Haier America purchase again

Business

Response:

Customer has accepted an alternate model for exchange, the replacement unit order was placed today

Consumer

Response:

Review: [redacted]

I am rejecting this response because: On 8/19/13 I spoke to a representative named [redacted] she said she'd return my call within the hour and she did do so. She told me about the alternate model, but I asked her if I could just get a refund because I was tired of waiting and summer was almost over and I wouldn't even be able to use it. She spoke to her superiors and they approved the refund. I was told I'd have to wait another 30 days. I hope they don't give me the run around on this refund now. They told me about the alternate model way back on 7/3/13 and said it would be shipped out that day, but as we know it was never even shipped, that's why I would just prefer my money back

Regards,

Business

Response:

A refund request was submitted on 9/4/2013 processing time is generally 10 business days

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, it has now been 10 days and I hope to receive that refund any day now. I hope I will not have to go another 4 months waiting on that check.

Regards,

Review: On June 25 I recieived my air conditioner from Haier america which was purchased through fingerhut. the item did not work and on the manual it clearly stated to call Haier america for any problem not Fingerut. once I let them know my item was defected they scheduled an at home repair service which was called [redacted] appliances, [redacted] appliances came by on July 8, and couldn't fix it in my home so they had to take it to their company. doing so [redacted] appliance said it would take 5-7 day but I have yet to see my air conditioner. I called and called and called Haier america for my product nothing is being done. so finally I asked for a refund. nothing is being done about that either. I am constantly being ignored and I am still paying for a monthly bill at Fingerhut for a item I don't have. please help.Desired Settlement: unsolved.

Business

Response:

Per Haier's notes, a refund was procseed on behalf of this customer on 6/19/14. Customer did not contact Haier thereafter. Haier Ticket [redacted].

Review: Haier Dryer model RDE350AW was purchased on June 27, 2014. On Aug 9th the dryer completely stopped working. On two occasions (Aug 13 and Aug 26) and for several hours on both occasions repair technicians were unable to repair unit. Technicians stated that it was a defective unit and that it would need to be replaced. The Repair Company as well as myself have contacted HAIER several times and have gotten the run around.Desired Settlement: I am requesting a refund of the purchase price of $341.83, which includes [redacted] Sales tax.

Business

Response:

Per Haier's notes, the servicer advised Haier that the unit was reset and was working to spec. If that is not the case, the customer should contact Haier at [redacted] to discuss further. A store return may be an option if the unit is truly not functioning.

Review: TV purchased 3/27/2013. TV picture went bad on or around May 30, 2013. Contacted Haier repair ([redacted]) - informed to take TV to American TV & Appliance ([redacted] for repair/review of issue (Reference [redacted]). Delivered 6/20/2013 to American TV. (Date approximate) 6/27/2013 - American TV employee contacted me "defective LCD Panel". Employee had contacted Haier - awaiting response. American employee contacted me 7/03/2013 - awaiting response from Haier. 7/08/2013 American employee contact - cannot get part - Haier will have to replace - I can pick up. 7/18/2013 - TV picked up from American TV and Appliance. 7/18/2013 - contacted Haier - informed to send picture of serial number and receipt to email address: [redacted] Reference [redacted]. Notified that I was approved for TV replacement as soon as the pictures were received. Asked how the process worked - informed that I was to await new TV shipment then send defective TV back to haier in box - return postage provided. 7/19/2013 - pictures emailed - awaited response from Haier. 7/25/2013 - contacted Haier after receiving no response. Informed by customer service that they did not have that model any longer and that I needed to approve newer model with same features and screen size. I approved. Customer Service informed that it would take 3 days to process and upto 10 days to ship. 8/09/2013 - No TV yet. Called Haier - warehouse had order but not processed OR shipped - customer service issued follow-up. 8/15/2013 - Called Haier - warehouse had order TV not shipped - customer service issued follow-up. 8/19/2013 - Called Haier 9:38am - customer service initiated follow-up and informed me to call on 8/20/2013. 8/20/2013 10:02am - called Haier - No info, informed to call at end of week. 8/23/2013 8:00am - Called Haier - no update. 8/26/2103 12:01pm - Called Haier - no update - threatened Revdex.com action - no response - warehouse had order but TV NOT shipped.Desired Settlement: I want a NEW (not refurbed) TV as promised with a full 1 year warranty. I was informed that the replacement would only have the existing warranty from date of purchase. But now I have waited patiently and 6 months of the warranty have passed. I am concerned the replacement will possibly have defects as well, and I desire the full warranty. A higher end TV would also be a nice considering the time I have used attempting to rectify the situation. I encourage Haier to evaluate their returns system.

Business

Response:

This unit is being exchanged Ticket # [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: 9/5 Haier customer service called 11:15am left message offering Model [redacted]. Called back Talked to gentleman ([redacted]???) Accepted model replacement as long as I receive full year warranty for trouble. Said Someone would call back next day - no call. Called 9/10 - On hold 2 mins, informed by "Mary" Will take 2 to 3 business days to review and update information on account - I am supposed to call for update and tracking number. Called 9/16 between 8am & 9am CST - told by "Amber" that it would take 48 hours to update account record - nothing done on account - call back in 48 hours. I am getting the run-around. Every call prior to this complaint being filed has resulted in the same experience - call back in 48 hours until update has been made on account. I WANT A TV! NOT THE RUNAROUND! Please make things right.

Regards,

Business

Response:

Haier apologizes for the delay in this exchange. A member of Haier's exchange team will be in touch with the customer to provide an update. Otherwise the customer can reach Haier's Executive Office at [redacted] for an update.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: On Sept 19th, a [redacted] (Some odd name) contacted my cell phone and left message that there were no 32" TVs or anything comparable and that he would authorize a full refund. The check would take 3 to 5 days to expedite. This was the same individual, I believe, who called me the day after my initial complaint to Revdex.com and stated that Haier was offering an LED 32" TV, model LE32F2220 as replacement for my defective 32" LCD TV.On Sept 23rd, a [redacted]another odd Name) contacted my cellphone at 12:46pm and left a voicemail. This message stated that Haier would be exchanging the unit AND extending the warranty for the full year starting 9/20 (Friday before??). She also stated that the shipment would be expedited and that I should receive the TV by the end of the week.I didn't hold my breath but yet I gave the company 2 weeks to process some form of restitution, and I still have received nothing.Called "Executive Office" phone number left by representative in previous response to complaint, and the number is the long distance number for the same customer service group.Oct 4th, called Haier, customer service agent (could not understand her name either) stated she would once again ESCALATE THE TICKET - whatever that means (this has been the answer during EVERY single phone call I have placed to Haier since the onset of this debacle). She could not put me in contact with a customer service supervisor nor offer a return follow-up call.As of Oct 4th, I have received nothing AND no phone calls.My next option is to contact the New Jersey Consumer Affairs Department and a legal representative. THIS IS YOUR LAST CHANCE, please do right by your customers!

Regards,

Business

Response:

Per Haier America's records, an exchange was processed for this customer on 9/23. A member of Haier's exchange team will be contacting the customer to confirm/provide more information.Thanks,[redacted]

Review: Purchased new haier Ac/heating system installed Dec 2013. June2015 compressor exploded damaging my roof. Contacted Haier America. 8 weeks later, they said they would pay for roof damaged, and parts to repair unit but not labor or freon. I've already spent $4925 for the system and feel this unit should be replaced not repaired and I should not have to pay anything. I have already purchased a used unit from local HVAC contractor to get me by until this is resolved. I have read that many people have had issues with this same system and I would like the system to be removed from my house and I will purchase a different brand.

Business

Response:

Our Executive Office spoke with Mr. [redacted] on Friday July 31, 2015 to discuss an accommodation for the damage to his roof. We are waiting for Mr. [redacted] to supply us with receipts for the air conditioning unit so we can discuss a resolution for the air conditioning unit as well.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I feel that it is Haier Americas responsibility to find out why the air conditioner exploded on my roof and should send someone out to look at it, not have me pay for someone to come and give me an estimate. I am now over $8000 for original purchase, installation, crane rental, roof repair, and new replacement system. Its been 8 weeks since the incident and no one has come to inspect or offer advice of what to do. Ive tried to call the representative assigned to my case 8 times with no response. Calling the customer service number was a total waste of time. Finally after a week of customer service run a round, I got in touch with executive office who have been much more helpful and sympathetic, they decided that they would pay for the roof repair and for damaged parts on the unit. I still have not received any payment for roof. Haier wants me to pay someone to give me an estimate, pay for all labor and freon. They will only supply the parts needed to repair defective unit. I do not want this system in my home after it is repaired. I am not willing to take a chance that this happens again. I have already purchased and installed another system. Here in [redacted], it has been over 100 degrees daily. I had to get another system installed immediately. At this point, I will only accept reimbursement. I have spent too much money for air conditioning that doesn't work.

Regards,

Business

Response:

We have not asked for any monies to be put out of pocket. We have asked for receipts of what has been spent so we can work with you on come up with a solution to the issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did supply you with all receipts. It was confirmed that Haier America did receive them. This is why I'm not happy. I've been told that they didn't receive pictures when it was confirmed that they did, same with receipts. Go back and listen to your recorded conversations with me and my wife. You have all the information. It's been too long for this to continue.

Regards,

Business

Response:

We are asking for the receipt for the used unit that was installed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Why? What does that have to do with anything? I paid $1000 for the unit and installation. That has no bearing on this.

Regards,

Business

Response:

Attached are the receipts that were provided to us for the unit. There are purchases on 12/13/12 and 1/4/13 totaling $1,980.31. Then there is the hand written receipt without out any indication as to who it is from dated 12/21/13. There is a charge of $3,600.00 for a Haier system on this receipt. With almost a year passing between the receipts it would appear that either the unit was purchased and waited almost a year to install it or that the unit was replaced in December 2013. Being that we did not hear from Mr. [redacted] until June 22, 2015 I would assume the unit was not replaced in 2013. The amounts being charged on the attached receipts for the HVAC unit appears to be charging twice for the unit. Mr. [redacted] has stated that he does not want the unit repaired and purchased and has had a used unit installed for $1,000.00. There is no receipt for this transaction. If the receipt for the used unit is provided we can come up with a resolution to the issue at hand.We have advised Mr. [redacted] that we will reimburse him $893.00 for the damage that was done to him roof.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: [redacted] was the company that installed the system in my house. They purchased it from [redacted] . I have never seen these receipts and don't know how you acquired them. I requested them from [redacted] but they would not give them to me because they were not sold to me. They were sold to [redacted]. I assure you that they arrived at my home sealed in their original packaging. I dont know when or how much [redacted] paid for them. Maybe they purchased them and had them in stock. I dont know. I only know what I paid and when I paid. As for receipt for the used replacement unit, I still don't see why this is relevant.You are welcome and encouraged to send a tech to inspect. The replacement unit has nothing to do with the failure of the Haier unit. I still dont understand why Haier has not sent anyone to see what happened or what caused it to happen. It seems as if you just dont care. Both the replacement and failed units are still on my roof. I will be replacing the entire system with a new, quality manufacture that will stand behind their product. If you wont stand behind your product, just say so. I dont expect anything in return other than what I have paid for this low quality Chinese system. My mistake for not doing my research when it arrived at my home.

Regards,

Business

Response:

Based on the invoice dated December 21, 2013 Haier is offering $3,600.00 to fulfill our obligation for the 10 year parts warranty. The cost for the roof repair has been resolved under a separate invoice.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Haier washer and dryer in Feb 2014. The dryer stopped running in July. A repairman was sent out and a sensor was reset. The dryer stopped again the next usage. [redacted], the repair people for Haier in our area returned and reset the dryer again. They then determined that it was the home vent system that was Dirty, and that newer dryers were very sensitive. We hired a professional company to clean the vent. The dryer stopped again. [redacted] informed us that they did not care if it was under warranty, we would be charged a $70 fee any time they returned for the same problem. They returned and replaced something, and the tech told us it was now MOISTURE in the vent, and just to be safe, we should purchase an indoor system that vents to a canister which hangs on the wall. We did this. The dryer ran for two to three times, and stopped again. I was in negotiations with Haier, when they spoke with the office tech with [redacted], who told them that it was not defective, the problem was in our home system. I could not make either company UNDERSTAND that it was not connected to the home system, but the indoor canister which [redacted] told us to buy. Haier then told me that they must rely on the reports from [redacted] (which was totally inaccurate) and would not be dealing with this further. They have an email trail regarding all this from Me. I have since purchased a whirlpool dryer, and the installing tech who was hauling the 9 mo old Haier dryer to the dump, opened the back. He was an independent tech. He said the fan on their dryer was too weak and did not have enough force to blow the length of my vent. The whirlpool dryer is running and working properly through my home vent.Desired Settlement: I simply asked at first for a replacement for this dryer, after investing another $200 in vent cleaning, charges, and indoor vent. Since I have replaced this piece of junk with a whirlpool dryer and am having NO problems, I am now requesting a refund of this appliance. I paid $700 for the set from [redacted] and would like half of that. I will be forwarding all this to [redacted] and making them aware of my dissatisfaction with Haier's handling of this situation. May I add that I own several other Haier products and have not had a problem with them.

Business

Response:

Haier is willing to refund $350 pending receipt of the proof of purchase receipt, CRM ticket- [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The dryer amount was actually $287.67, as attested by the attached duplicate receipts from [redacted]

Regards,

Review: I bought [redacted] inch Haier tv in Feb 2013. I called for a repair on May 7 2013. I have now been waiting a month for this repair and have been given the runaround since. A technician showed up after 2 weeks and took pictures of the problem then said that he will be back with a new part. a week later he showed up with this part. he then installed it into the TV and it was not the problem. He then took out this new part and reinstalled the old part back into the TV. Now he has to get back to the manufacturer to see what they are going to do.. I have been calling Haier and have been told each time that someone will call this afternoon. This has never happened. I called again this morning and now they tell me to call a company called Limeroot because this company is an intermediary in Canada . This company tells me to leave a Message and someone will call back. I still do not have a repair done on my TV which is only 3 months old. I have lost about 5 hrs of my time on phone calls and getting nowhere, also I have lost the use of my TV for the past month. This is not service.Desired Settlement: I would like to have this TV replaced with a new one and also be compensated for my time and loss of use of my tv

Business

Response:

exchanged processed 6/6/13, spoke to customer 7/31/13 who confirmed receipt and issue resolution

Review: Purchased window a/c unit at [redacted] and purchased additional warranty. Since new A/c unit vibrates severely and rattles cabinets. Haier America contacted [redacted] and they came out to inspect unit, [redacted] rep claims the vibration is caused from improper installation (because plastic side expandable louvers are not screwed to window frame). I hired another local A/C repair company to come inspect unit and they claim vibration is caused by unbalanced fan and/or fan motor. I have I have emailed, called and complained to Haier and [redacted] Appliance, and I can get nothing done. I'm feed up with talking to this company. But if the vibration causes further problems to my house, Haier America is going to wish they had fixed the problem instead of choosing to play games

My Haier service ticket #[redacted]

Business

Response:

The Executive Office will contact [redacted] and provide a resolution to this complaint.

Review: The Haier 150- Can beverage cooler, is not holding proper temperature, they refuse to fix it under their costs because of a confusion between [redacted] and themselves product information with warranty. Their warranty is shorter than the one listed on [redacted] website. Haier refuses to help at all in this situation. If you read the reviews on [redacted] about this product, everyone review has the same complaint regarding temperature holding not at the correct temperature.Desired Settlement: full refund or repair, I dont want to pay shipping on return of this product

Business

Response:

This product is being used in a commericial application, the commercial warranty for Haier Products is 90 days. Thsi information has been confirmed by the service center making the repair. Page 9 of the owners manual states " Commercial or Rental Use warranty 90 days for labor 90 days for parts No other warranty applies".

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

On the [redacted] website, it clearly states the Manufacturer's warranty 1 year parts and labor and 5 years compressor (attached in picture as print screen). This is directly against what the manufacturer is saying. They didn't include a loophole or asterisk, for commercial products. Also, [redacted] is a wholesale store, selling wholesale goods. Therefore that fridge and all other goods are for wholesale and the warranty stated is therefore for wholesale, which is a 1 year long, NOT 90- days. Also attached are complaints of this product not working (NOT holding the correct temperature). Also attached the product description from [redacted] and it states on website any questions or concerns are to go to manufacturer. I also have a reference number from haier - #[redacted] when I called in to complain. Also The sent out a tech, the tech found nothing inherently wrong with it, just that it wouldn't hold temperature. He called the Haier company and they told him the same "90 day story" that isnt following the website and their description. Also, the 3rd Haier employee I spoke to said they are at no fault for their product because of their limited warrranty, that isnt stated anywhere at all. This issue is regarding that fact that they knowingly are selling faulty products and are doing nothing about it to recify the situation. This product is sold in wholesale store for wholesalers, ie commercial use, therefore if someone possibly were to get sick because the fridge didnt hold the correct temperature, this would be the fault of the Haier company knowingly selling and not recifying the fridge. (for example, like a recall) etcThank you.

Regards,

Business

Response:

As stated in our prior response, since the unit is being used commercially the product has a 90 day warranty which is stated on page 9 of the manual (attached). This is not a compressor issue so the 5 year compressor warranty is not a factor.

Review: I have been dealing with a non working refrigerator from Haier since I bought it last year on 11/6/12. The original unit was declared by their technician to be defective and unrepairable within the first two weeks. I called their customer service line for 1 1/2 months to try and get a replacement refrigerator!! Nothing! I put a review on CunmumerAffairs.com and got a call from Haier saying I was to get a new refrigerator on 12/28/12. It was delivered by a company who had no dolly! Scratched my floor the length of the house dragging it to the kitchen. This unit soon had the same symptoms as the first, freezer filled with ice. I decided to live with it since my first experience with customer service was horrendous. Until the refrigerator section reached 68 degrees. I called the rep, who had called me prior, back and told him the scenario. He wanted a tech to look at it first and if he found it unrepairable it was to be replaced, No questions asked. The tech found nothing wrong other than it must have a dropped ceiling,IE defective like the first. He called the rep and was told to order parts. He did. They took two weeks to get to him. He installed them and of course it made no difference. He then declared it unfixable and reported his findings to Haier. That was two and half weeks ago! I have called them three times and have been told the same thing over and over, the same as the first incident, which is, that is being reviewed by their engineers. BS! I do not think they have any intention of fulfilling their warranty promises. They are selling defective and sub par products knowingly. I have lost countless food items , time, taken time from work, borrowed coolers, brought food to others homes for storage from lack of have a working fridge section for over three months! This is not right.Desired Settlement: At this point I want my purchase price, $590.79, delivery price, $79.99, and tax, $40.13, equalling $708.91 plus compensation for lost food, work and time,in the amount of $300, due to their defective product. (Never mind the fact that my floors are ruined.) That is a total of $1008.91 I want in a check sent to me by 11/5/13 for that total, $1008.91. Should they want the unit back, that is to be taken away by 11/5/13 as well, by a company which has proper equipment for that job.

Business

Response:

Haier Executive office will be reaching out to this customer to offer accomodation today

Business

Response:

PLEASE BE ADVISED THAT THIS CUSTOMER HAS BEEN APPROVED FOR A REFUND FOR THE FULL PURCHASE AMOUNT OF THE UNIT AND AN ADDITIONAL $300 FOR FOOD LOSS AND TIME SPENT. THE CUSTOMER CAN EXPECT TO RECEIVE THE CHECK IN 5-10 BUSINESS DAYS.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and except it. It is ridiculous that it took me 6 months and filing a complaint with the RevDex.com to get it resolved however. This company blatantly disregards their warranties and could care less about their customers. I feel they knowing sell inferior products and then dodge their customers complaints with continual run around. They should be shut down. I still haven't heard back from their customer service center for over a month to see about a replacement which I had been waiting on prior to filling this complaint. My warranty is expired now. Wonder how many times that's happened. Companies like this should not be allowed to stay in business by continually ripping people off. Thank you for your help.

Review: On 07/30/14 a work order [redacted] was created for a Haier washer top load 08/06/14 a repair tech from [redacted] came out to check the washer and stated that he would report back to Haier and someone from Haier would contact me on 08/13/14 another repair tech from [redacted] came and drained water out of the washer. On 08/15/14 two men with no uniforms on came to pick up the Haier washer I questioned them about leaving a receipt of the washer I was informed that I did not need any paper work. During this time at least 15 customer service rep phoned me asking questions such as what is wrong with the washer, what is the address to the [redacted] the washer was purshased at, everytime the same questions after the washer was picked up it seems to have been a communication gap because I was never contacted regarding a replacement .Each time I called I would have to go through everything again,again and again.During this time I have no washer and spending money to do laundry for 7 people we usually do laundry everyday this was very stressfull no one had any answers each time speaking with someone else.8/22/14 spoke with [redacted] from the dispatch 08/24/14 spoke with [redacted] 08/25/14 spoke with [redacted]. Supervisor several times had to explain every detail again he had to call me back a few times also I had to call the [redacted] store in North Riverside, [redacted] where I purchased the washer and speak with the RTM manager however [redacted] kepted putting me on hold and stated she did not know anything about a RTM manager I was on hold for 15 minutes called back told [redacted] it was me calling again requested the store manager [redacted] was laughing put me on hold again.I called the supervisior [redacted]. again and he called [redacted] who is in the dispatch department who had informed the delivery person on the previous occassion that he had to take the washer back because they was supposse to pick up the washer that had been picked up on 08/15/14 whch I had no paper work from the two men who arrived in enterprisDesired Settlement: I should be given a $100 gift certificate for a free item whatever I choose without having to spend the equal amount of the coupon because this was a very stressfull situation and time consuming I receiving calls during work hours which is not permitted, I even received a call when I was on my vacation because once their was a issue with the delivery order. The laundry was a major issue because I had to go out to do laundry because I did not receive my washer until August 29,2014 this is very bad customer service and each time I called it did not get noted that it was a lack of communication it was just a lost cause that I was dealing with. I spoke with customer service reps, the adjuster the department who makes the final decission and the executive office, supervisor dispatcher for delivery. And no one was able to figure out what had happened to the washer that was picked up by the two men with no uniforms on who went to my rest room without asking permission. This was horrable

Business

Response:

Per Haier notes, unit was exchanged through [redacted] Will process accommodation for $150 due to length of resolution. Haier reference number [redacted]

Review: I MADE A PURCHASE OF A HAIER PORTABLE ELECTRONIC WASHER IN MAY OF THIS YEAR. IT WAS WORKING FINE THEN IT WOULDN'T SPIN COMPLETELY. WHEN THIS HAPPENED I CALLED THE COMPANY AND THEY CONTACTED A REPAIR COMPANY. THEY CAME OUT TODAY AND LOOKED AT THE MACHINE TELLING ME THAT THEY WOULD HAVE TO TAKE THE MACHINE OUT TO THE SHOP. THE ONLY REASON I CALLED WAS BECAUSE IT WOULD NOT SPIN THE FULL CYCLE. THEN LATER HE SAID THE MOTOR IS NOT WORKING. THEY REMOVED THE MACHINE AND SAID IT PROBABLY TAKE A WEEK OR SO TO FIX IT. I AM DISABLED AND THE REASON I PURCHASED THE ITEM WAS BECAUSE I LIVE IN A BUILDING WHERE I HAVE TO PULL A CART UP STAIRS AND I HAVE A BACK INJURY. NOW I CAN'T WASH MY CLOTHES AND WILL BE A CHALLENGE TO DRAG THE CART UP AND DOWN THE STEPS. I AM SO UPSET.Desired Settlement: I WOULD LIKE FOR THE COMPANY TO REPLACE THE DEFECTIVE WASHER WITH A NEW ONE. MAYBE A LARGER ONE (I WOULD BE WILLING TO PAY THE DIFFERENCE. I REALLY NEED MY WASHER AS SOON AS POSSIBLE. THE MACHINE ISN'T 6 MOS OLD. I DESIRE A NEW REPLACEMENT.

Business

Response:

Haier will be working with the Service Provider [redacted]. to expedite repair and return of the unit to the customer.

Consumer

Response:

Review: 1[redacted]

I am rejecting this response because:

Regards,