Haier America

Review: The washer was still under warranty when I first filed a complaint. In the process, they have sent two different companies to repair. The first replaced a part that did not fix the issue. The second came to my residence, took my machine to Maryland, kept it for a week, supposedly fixed it and then returned it scrapped, scratched, and dented. The machine still did the same thing. I have been very patient in waiting for my replacement washer since it was called a 'lemon' by several different phone reps. It's been eight months since it would take up to 14 days for the new one to be sent. I called again for the umpteenth time and my case is still waiting for approval from another department that they can't give me the number to. My claim has been escalated numerous times.Desired Settlement: Replace or refund immediately, I ha e had this going on since January 2013

Business

Response:

A refund request has been submitted today Reference Number[redacted]

Review: I bought [redacted] inch TV from Haier america in November 2012. September 2013 the television went off and never came back on. One of their repairmen came out to fix but I was told it couldn't be fixed, and I should expect a replacement or a refund. I have talked to and emailed several employees of Haier who all promised a refund. I also told them that I had to rent a television since this one has been out, and I was told I would get reimbursed for the rental fee also. I faxed all the necessary documents needed. Purchase receipt and the invoice from rent a center. It is now, November, and I am still renting a tv and the broken tv is still sitting on my dining room floor.Desired Settlement: I am wanting a refund on my television. I paid $969 dollar for it, and I would also like a refund on the rental tv. $36 a week, and we are now going on week 11..$360. I do understand that since I had the tv for almost a year I may not get the full refund back on it but I would like most of it back

Business

Response:

As no monetary transaction took place between Haier and the customer, Haier can process an exchange of the customer's unit. An alternate is available, which the customer approved. Futher, regarding rental costs, Haier can provide a $100 courtesy check to offset partially these costs. If the customer wishes to accept/discuss further, the customer can call Haier America at ###-###-#### and reference ticket number [redacted].

Review: I purchased a portable Air Conditioner manufactured by Haier, from [redacted]. It was not cooling, and the water light was on. I took it to an authorized service center because it was still under warrantee and was told the condenser was 70% clogged. Haier told me this was regular maintenance. No where in the manual does it say it is the customer's responsibility to clean the condenser. I want Haier to pay to have the condenser cleaned.Desired Settlement: I want Haier to have the condenser cleaned. If I pick the unit up before this issue is resolved, they can either send a service technican to my home to clean it, or pay for my taking it to and from the service center as i've taken it there once already.

Business

Response:

This unit has a moisture collection tank inside the unit that needs to be emptied occasionally. The unit will show STOP in the display when the tank needs to be emptied.To empty the tank the customer simply slides the tray out and empties it down the sink. The STOP indication does not mean the condenser needs to be cleaned.Haier will be contacting the custimer directly to explain the process

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Haier Ventless Combo washer/dryer on April 29, 2013. Two days after receiving I contacted Haier and let them know I was not happy with the product. The washer/dryer could not be leveled. It shook so hard it broke our pipes in my new salon and caused water damage. That was the washer cycle that did that, the dryer cycle could not even dry ten hand towels that only had sweat on them in three hours. After explaining the situation they agreed to have someone come look at it to see if it could be fixed. Two weeks later with no call back I contact them and they tell me they can not locate anyone in my area to service it and they were going to send it to the engineer que, then the exective que and then finally the safety department que. I contacted them dailey for a resolve, got passed around from department to department. Finally was told I need to speak to the safety department only a [redacted] who verbally promised a call back to me by end of work day on three separate occasions, which never happened. I finally spoke with her today after being on hold for 22 min which is approx. their hold time according to my fifteen or so calls I have mad to them, she hung up on me. I called back and was put on hold for another 15 min and when I got a hold of her she was rude, the phone call was recorded so I would love for you to listen to it, she laughed in my face and made excuse after excuse why she was unable to call me back. She said she was out of the office all three days? She finally said she was sending out some labels for me to return my product and the they would possibly replace it with the same thing. Never was I told this at any point, I made it clear I was not happy with this product and did not want it after they told me they could not find someone to service it, I was told they would replace it with a equal or better value weeks ago, and this is my resolve told to me by this woman over a month later, as she laughed in my face?Desired Settlement: I would first like an apology from the company, I would settle for a replacement but prefer money back. I would like to know if they are responsible for my damage to salon and my laundry bill for over the past month that has came out of my pocket since the product has been sitting since my first call and they advised me not to use it. I also would expect for the above named rep of the company to apologize to me sincerely.

Business

Response:

refund in the amount of 849.99 processed on 7/12/13

Review: In the end of May of 2012, I bought an air conditioner from ABC Warehouse. Last fall it quit working, with it being winter I didn't worry about it much, it was under factory warranty until the end of May 2013.Oh , by the way it was an Amana model [redacted], which turns out was mfg. by Haier America. The service tech for Amana warranty issues isn't tech for Haier, but was able to get the ball rolling for me. Since then they have never attempted to contact me about nothing , they always wait for me to contact them. They decided to replace the unit with one of there models of equal, they never contacted me to let me know , they just waited until I called back again. Since agreeing on the replacement model about two to two and a half weeks have passed and still nothing. The order has been processed for about the same amount of time, they are just waiting on their warehouse. I have contacted them several times with no results except about 15 I'm sorry's still with nothing. I've talked with several people and a couple of supervisors that said they would call me back with results , still nothing. This has been going for a total of a couple of months now, FED-UPDesired Settlement: Replace Immediately, or send me a voucher to go pick one up at a store

Business

Response:

Exchange was processed on 7/24. spoke with customer and confirmed receipt of new unit

Review: I have contact hair 4 times. The first time they sent a tech to assess my freezer that I have owned for 3 month which would not cool. I have lost 300.00 worth of food due to their poor product. The tech assessed and deemed the compressor as the problem. I have since called Haier 3 times and they will not give a solution to my problem. 'your file is being assessed'. They keep putting me off and not producing a solution.Desired Settlement: To have this company stop producing landfill garbage. To have them produce product that works. To have a WORKING solution in place when a consumer calls.

Business

Response:

Customer was issued a $200.00 courtesy check as well as a full product refund

Review: I purchased a Haier/Holiday Chest Freezer LCM050LC from Lowes, Stockbridge, GA on 2/10/13 for home use. The freezer came with a 1 year warantee. I contacted Haier (###-###-####) in July, 2013 after I experienced food spoilage for items in the top of freezer. They scheduled a service call and repairman told me that unit was not repairable. I submitted documentation of purchase to Haier via email (2x) as requested. At each follow-up call I have been given different stories. I was told that the repairman did not fax in required paperwork. That has since been done. The more recent response to my calls have been that their Engineering department has not approved the course of action. I was told that this approval would take 72 hours but it has been 4 weeks.Desired Settlement: I would prefer to obtain a refund of the $180.83 that I paid for the unit. This does not include the cost of the food that spoiled. I think that their intention is to provide a replacement but at this point I do not trust their products. Thanks

Business

Response:

Per Haier America's database, an exchange was processed for this customer on 10/8. If the customer does not receive the replacement unit in 5-10 business days, the customer can reach Haier Customer Service at ###-###-#### and reference ticket number 151508 to advise.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Purchased a drier from this company in February of 2013. In May of 2013 the drier began experiencing a problem with the door staying closed. I called customer service in May and after numerous attempts a service technician was located, they came and bent a part on the drier as a temporary fix and said they would order a part. On or about 7/10/13 the drier door part broke completely and the drier was running with the door open and would not shut off. Company contacted me on 7/18 and I was not home. On 7/19/2013 I contacted the company and there were more problems causing us to feel this was a fire hazard and I wanted replacement not repair. Company offered to replace the drier completely and asked for a copy of the reciept and the serial number. They said a reply would be mad in 24-72 hours. I sent the info by the email address provided on 7/21/2013. 2 weeks later I had not heard anything so I called back and they said they now needed a picture of the serial number plate. I emailed the picture on 8/6/2013. On 8/13 I called again and was told the info was received and within 7-10 business days the shipper would call me with the shipping info for delivery of my new drier. I called on 8/22, 8/26, 8/27 and 9/4/2013 and no further progress was made. Company kept telling me they were escalating the claim, marking as priority and to keep waiting 24-72 hours more everytime I called. Today is 9/9/2013 and I still have not recieved any calls from them.Desired Settlement: I want my replacement of my drier as promised. I want it promptly delivered as I have been without one for over 2 months now.

Review: Hello

We bought a tv from Haier on July 24, 2012. On about July 18-20 we had our internet provider come out, we had no sound coming from the tv. We thought it might be the internet box our cable provider gives us to use. The technician did some tests and said it was the sound coming from our tv that wasn't working. We got our receipt and did what Haier wanted us to do, send copies of our receipt and a photo of the serial number to them which we did. I call Haier repeatedly and they say they will call back in an hour and other routines like it but are just giving us the run around. 111749 is the complaint number with them.

ThanksDesired Settlement: Fix or replace.

Business

Response:

Customer is being sent an exchange unit due to lack of service on the part of Haier America excahnged processed 8/19/2013

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been trying to get my tv exchanged for well over a month now. I have dealt with Haier customer service around 9 times now, and every time I call, I can not get a straight answer. I was told that they were finally processing my exchange on my tv, and it would take 7-10 business days. It has been over 12 business days now, and every time I call they simply say they are "running behind". It is unacceptable, and Haier can not give me a date and time on when they will fulfill their warranty. Also, when I am told that my call will be escalated and a manager will call me back, they have not.

Haier call number is [redacted].Desired Settlement: I want a replacement sent to my home, or a check for the purchase price of the tv of 206.83.

Business

Response:

This unit was exchanged on 7/24/2013 -

RMA Number

Location [redacted]

Exchange Unit Sent Date

7/24/13

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Speaker Bar from Haier America around Thanksgiving 2012. Upon receipt of the unit, the remote casing was broken off in three places (but still worked). After contacting Haier they stated the entire unit would have to be returned and a new one sent out. I followed their process, and they received my unit on 1/15/2013 (reference #[redacted]). On 2/4/13, I called and they said forms need to be filled out and once received then a new unit will be sent (Reference #[redacted]). On 2/28/13 another call made and they said the unit is no longer sold and I will have to accept a refund which will arrive in 15-45 days, which I agreed to at that point (reference #[redacted]).

After numerous calls, of which they said it was "in progress", on 7/11/13 I called and they said "issues is being escalated" (ticket [redacted]) and if no call back in 24-48 hours I am to call back. I called back 7/15/13 and they said "no update is available". Again numerous calls back and they said they are "escalating the issue to a supervisor, and none is available to speak to me until that happens".

On 10/5/2013, they said a refund is in "pending status" and they again escalated the issue, saying to expect a call on Monday 10/7/13. Of course no call was received. On 10/19 I called and they said once again the issues needs to be escalated, after which I yelled and demanded to speak to a supervisor before hanging up. Surprisingly they did so, forwarding me to Michelle (ID #73012) in the escalation department. After explaining the issue had been in pending status for 9 months, she asked I give her until 10/22 until she figures this out. She did call me back 2 times stating "unfortunately there is no update yet and she is still working on it".

Unfortunately it is now July 2014. An entire 18 months since they received my defective product. And I still have not received my refund, although they have the product I paid for, which I could have at least been using this entire time!!Desired Settlement: Refund of the full purchase price (no store credit or any form that would require future business with this ridiculous company again)

Business

Response:

A refund check for the full amount of the unit was processed today ID # [redacted]

Consumer

Response:

I am rejecting this response because:

Check that was sent was for a wrong amount. Disputed amount was for full initial payment ($212.43). A check was sent for only $199. This discrepancy is not acceptable.

Business

Response:

Haier has provided a refund for the purchase price of the product based on proof of purchase document provided by Mr. Patel. Haier does not refund for state tax collected as those funds are not collected by Haier.The customer can file for refund through the

Attn: [redacted]

Review: I purchased a brand new washing machine 1/12/2013 & I also paid for a warranty. My washer has been out for almost 3 weeks & they are constantly giving me the run around about coming to fix it. I haven't even had this washer 6 months . The washer is still under the manufacturer warranty. I bought it from hhgreg but they telling me 2 call haier. Can someone please help me with this situation. ThanksDesired Settlement: New washer or replacement without any other problems ASAP

Business

Response:

Please be advised that Haier coordinated a store exchange on behalf of this customer on 6/18/13. The retailer confirmed receipt of the needed paperwork to proceed with the exchange on 6/21/13.

Review: I own a black and decker chest freezer that ii bought 2 years ago.it stopped working .found out from friend about recall,contacted Haier for over 2 weeks now to get it serviced.....they can't locate anyone in our area .Now they keep telling me that there are no updates on what resolution comes nextDesired Settlement: Repair or replace promptly

Business

Response:

?exchanged processed 7/26/13 customer made no further contact

Review: I received notification on April 5th, 2013 that my Haier 7 CF Chest Freezer - Model [redacted] had been recalled. I immediately called Haier and was told to unplug my freezer as it was randomly catching on fire. They said a repair man would call and be out within a week to replace the circuit board. I asked about a refund on all of of the groceries I was losing, and was told to store them at a friends house. I explained that was not an option, and they said a supervisor would call me and discuss if an exception could be made. Neither of those calls ever came. I called back about two weeks after the initial call, and was told that to speed things up they would just send me a new freezer. All I had to do was fill out some forms, remove the serial number from the freezer, and get proof that it was disposed of at a dump. As soon as I did those things they said the freezer would ship immediately. It took me almost 6weeks to locate a way to get the freezer to the dump, and I submitted the papers to Haier on May 30th. When I called to follow-up, I didn't write it down as I thought it would not be a big deal. I was told my freezer had shipped, but the tracking number was not available. It would arrive in 5-10 days. Since then has not come, and every time I call Haier I am told the same thing - it has shipped but they have no tracking number yet and to call back. I have spoken to someone claiming to be a supervisor who says the same thing. I also posted on facebook and was told to ignore previous conversations as they would call me in 24 hours with a tracking number, and they never did. I have lost track of how many calls I have placed, but the story is the same. We shipped it,will either call you with tracking or you call us. Yet it never arrives, and there is never a number. I have spoken to someone named Glenn on the phone and one Facebook (and have a screen shot of his statements) and yesterday someone named Gareth - ID: 003210, and many others I didn't get info on.Desired Settlement: I want one of two things. The shipment of my replacement freezer (with tracking as proof!), or, a refund so I can purchase a similar product from a more reputable company - but the check should also be tracked! After looking at the consumer complaints against Haier, as well as their "F" rating, it is obvious my experience is not a fluke!

Business

Response:

a second exchange will be processed today , additionally a followup message will be sent directly to the custimer with the tracking information

Review: 5/1/13 I purchased a Haier refrigerator[redacted] with an ice maker and water dispenser. On 6/3/15 my Haier refrigerator broke. I went directly to their website and look up a Haier repair servicer, [redacted] He came a couple hours later and diagnosed the problem. He had the part overnighted. Although he had it overnighted it did not arrive until 6/8/15. On 6/9/15 he came to complete the repair and the part Haier sent was obviously the wrong part. He spent 45 minutes with Haier tech department on the phone and the final result was that he was to take a pic of both the broken part and the one they sent, email it to them, and someone who get back to us in 1-2 business days. After both of us calling every day on 6/12 I called customer support to attempt to figure out what was going on and try and have the issue expedited. Scott said he would call on Monday 6/15 and nothing. So I called that afternoon and spoke to someone else, Robert. He offered to give me 60% of what I paid for the refridgerator to basically go away. I no longer have the receipt because the warranty is only for 1 year so I threw it out and the place I purchased it went out of business. I offered to show them the credit card statement but that is not an itemized sales form so they said no and would give me 60% of what they sold it to the store for which was $1300. I paid $1900. I said I would rather have the repair done and asked Robert to get the tech dept to do their job. He said he'd call me back the next day. Nothing. So I called again on the afternoon of 6/16 and spoke with Lawrence. Same story that they would give me money but severely depreciated from what I purchased it for. He said he would contact the tech dept for me and would call me in the morning. Then Travis calls me a few minutes later and tells me the tech dept has no case and my repair man was not an approved repairman. I got his name FROM THEIR WEBSITE and was there when he made his call and sent the email.Desired Settlement: If the part is not available which seems crazy to me because they are the largest refridgerator company in the world and the unit is only 2 years old I would like a replacement. I would even pay them back for 2 years depreciation of what they would sell it to a store for. Considering they find it acceptable for me to accept 2 years depreciation then you would think they would think that is fair too. Otherwise, I would accept $1300 which is less than the depreciated price I paid for the unit plus the $129 I paid for the repair service to come and diagnose the issue.

Business

Response:

I will contact [redacted] today to discuss resolution options for his complaint.

Review: I buy one window air condioning in walmart store for 550 dollars,the model number is esa3189-L I have one year quanranty,after 10 months service the air condiotioning it's not working.I call the company on febrary 2013,I told my AC it's not working.they sent one guy in my house to pick up the air conditioning on avril 24-2013.in 2 weeks the shop repair called me,they told the air condiotioning is not good anymore,in the same day I called haie america quaranty exchange to replace my air conditioning,they told me yes no problem after 2 weeks they sent a new one,I always keep called them every days they told me same thing.since now they keep tell me samething,I have 3 kids plus mother have 82 years old she have high bood pl,they not stay in sleep in this house because is too hot in florida,I don't have anough money to buy new one,every 2 weeks I paid my friend to keep my family in his house.Desired Settlement: I want to sue them for that because I spent 1200 dollars for cause plus I don't feel confortable in my house,I m in bad situation I can't stay in my house witout the air conditioning.my reference number is [redacted]

Business

Response:

The exchange unit will be processed today

Review: We bought a washer and gas dryer from [redacted] on April 19, 2015 for a Mother's Day gift. It was delivered on April 24th and installed on May 3rd. The washer's water connections would not seal properly to the upgraded supply lines I purchased beforehand. The dryer had problems from the first "power on" which we received an "F3" electrical issue error code. Over the course of 7 days, we were able to use both washer and dryer, with many interruptions and delays in the timers and error codes we encountered. On May 10, 2015, the dryer would not "power on" at all. We contacted Haier Support who sent a technician on May 16th. The tech brought the wrong part and did not have the correct part that was needed for the repair. The part he did bring was defective (the old part worked). The correct part would not arrive until Wednesday, May 27th (which I found out was shipping to the technicians' Brea, CA location and would not arrive in [redacted] until Friday, May 29th. By now, I had contacted Haier and was escalated to their Illinois Corporate Escalations Office. Haier has agreed to send an RMA to [redacted] because, according to the technician, the dryer could not be fixed in a timely manner. I asked Haier at that time, to please add the washer to the RMA, so we could get a new set of working units. Haier is refusing to make their customer happy and cannot make an executive decision. It has been almost 4 weeks since we had a semi-working washer and dryer and would like both units removed from our residence. [redacted] has stated that they will not accept the washer, since Haier has not authorized the RMA and it has been over 30 days after we bought the units, even though they knew of the issue within 30 days.Desired Settlement: I would like Haier America to give a full refund plus pick up both washer and dryer units from our residence. I have already picked two new units that the original seller is holding for us.

Business

Response:

The dryer has been approved to be returned. The washing machine has been assigned to the service center the customer has requested. If the service center is unable to repair the unit we will discuss other options with [redacted]

Review: I purchased Haier, [redacted] Touch Microwave from Macy's Online website. I got the Microwave and when the shipment arrived, it was defective and wont even start up. I called Haier America and asked them about the problem and they asked me to return to their [redacted]. After 3-4 weeks delay, I again got a new Microwave from Haier. This time it worked properly. Now recently back in December 10, 2013 I started having issues with Powering up the Microwave due to the Power Cord or Power Plug issue and I have called numerous times to Haier Call Center service to check if they can do something for this problem. They created a Reference Ticket/Case for this problem with Ticket# [redacted]. Initially their Call Center Agent responded that they can look over it and have the Microwave delivered to nearby Service Center location in St. Peters -Mid America Service Center, [redacted] and they can fix the Power cord issues with no Cost. We delivered the microwave to their St. Peters Service location on 12/26/2013 with Invoice Number [redacted]. Now whenever we call Haier, they are saying the microwave cannot be fixed and the microwave is still lying in their center with no updates and not agreeing to do what they already commited for. I want to launch this complaint to seek their immediate attention and want them to fix the power plug issue which they commited for.Desired Settlement: I want Haier to fulfil their commitment to fix the power cord issue of my microwave ASAP

Business

Response:

based on the pictures sent from the servicer and the servicers

report, the unit was damaged due to customer

missuse. This voids the warranty and we are

unable to replace the unit. we attempted to contact the customer the phone rings with no answer and no voicemail.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Thanks Revdex.com for forwarding the response.

1. This is not our misuse. How did they reach to conclusion that it is because of mis-use? We used for almost 2 years and now suddenly it has been mis-used? What type of power cord they have in their product that it just wears out so quickly? This is product quality issue.

2. I have given them almost 15 calls till now and they only gave me a call back just once. I have full records of all Calls received from my Vonage account. Do we want to prove who has called how many times? Please do not give false stmts.

A Business like this is not expected to respond like this terse message. I hope Business is really serious about Customer Service and how to talk to their customers. If not, I can very well let my opnions known to your CEO - Haier.

I continue to reject this response from the Business.

Regards,

[redacted]l [redacted]

Business

Response:

The pictures provided of the cord show a seperation between the plug and wire, which would denote excessive force when unplugging the unit. Further, as the unit is confirmed as 2 years old, it is currently out of the manufacturer's 1 year warranty.

Review: On 06/29/2013 I purchased from [redacted] a Haier Dehumidifier, Model [redacted] for $199.84. I choose this model for features, capacity and warranty. The following spring, 2014, this unit failed to collect water. I called Haier America customer support and at their direction, I performed some tests.The tests failed. They had me take the dehumidifier to [redacted] in [redacted]. [redacted] sent a report identifying the compressor and evaporator at fault, part of the sealed portion of the dehumidifier. After signing some paperwork, Haier sent me a replacement dehumidifier identical to the one that failed. The customer service rep said the new unit would have a continuation of the the original warranty, not a new warranty.

In early summer of 2015 the replacement unit (Haier Mode [redacted] failed to collect water. I called Hair, ran test and the was instructed to take the unit to [redacted] for repair. One month later I called [redacted] and they said they had called Hair and the said the unit was out of warranty. I call Haier customer service, talk to Sam and she said she would request [redacted] to email the report on the Humidifier. Next day, I received a call from the refund section and said they would send me a PRORATED check for the dehumidifier. I said that was not acceptable. The 5 year warranty specifically says "For an additional four year period (beyond the first year of general coverage) the warrantor will repair or replace at its option any part of the refrigeration system (i.e. compressor, evaporator, or connecting tube) which has failed as a result of defective materials or Workmanship". I asked to talk to a supervisor, talked to a man named Bon. He said he could not change any thing. He said he didn't have the authority to change anything but would have someone call. Next day, Robert, Emp. #[redacted], from executive services called. he said if I didn't want a prorated refund, there no need for further conversation.Desired Settlement: I only want what the warranty dictates. A replacement dehumidifier of the same model. No prorated refunds. If the same model is not available, a full refund of $199.84 would be acceptable.

I am only asking what the warranty they wrote is defining.

Business

Response:

Haier will contact [redacted] and arrange for a new unit to be sent.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I received the new dehumidifier on September 19, 2015. Haier could save time and money for both parties if they they would just honor the warranty that comes with their productRegards,

Review: I purchased a dryer from Heir America on July 24, 2012, and it was delivered on August 2, 2012. The dryer supposedly has a one year warranty. The purchase price was $261.45. The serial number is [redacted]. The dryer has a one year warranty. May 27, 2013 the dryer started making a horrendously loud banging sound, and there was a burning smell. Furthermore, the dyer was not drying. I called Haier America, and the company said it would send a technician out. I changed my schedule the morning of June 1, 2013 so that the technician could repair my dryer. The technician came out from a company named National Electronics ([redacted]) and took a look at the dryer and he said that the rubber hose had come off and put it back on. He said that the dryer would be in working condition now. I asked him if the burning and the banging sound would be gone, and he said the dryer would be good to use. He said that he would write up that the dryer needed a better quality of hose, because the hoses that are used on the dyers I bought are only good for one to two months. The technician said that he would order a better hose. On June 5, 2013, I attempted to use my dryer for the first time since the repair man came out. The dryer made such a loud banging sound that 2 of my neighbors came and asked me if I was all right. The dryer still makes a burning smell. I called Haier America on June 6, 2013, and the representative said that the rubber hose would not cause a burning smell or a loud banging sound. Additionally, I was told that the rubber hose had never been ordered and that the rubber hose was considered cosmetic. I was told that the dryer would not work without a rubber hose, but that the hose was only warranted for 30 days and there is no guarantee that the quality of hose in my dryer would work for more than 30 days. The representative told me that something else other than the hose was causing the burning spell and the banging sound and the hose would not cause those problems. I spoke with Joe, Employee ID 3354 and my call number was 78506. The representative said the company would call another servicer out to my place, and the servicer would contact me in another 3-5 business days. I have to work, and I do not have time to wait for multiple repair appointments only to not have my dryer fixed. Additionally, I need clean and dry clothes for work. I have been without a working dryer for over 2 weeks, and I am highly dissatisfied with this product. I need a dryer that works immediately or my money back! At this point I would like my money back so that I can buy a dryer that will last more than 10 months. I really need clean and dry clothes!Sincerely,[redacted]Desired Settlement: I have been without a working dryer for over 2 weeks, and I am highly dissatisfied with this product. I need a dryer that works immediately or my money back! At this point I would like my money back so that I can buy a dryer from another company that will last more than 10 months. Haier America can have this dryer back if they give me my money back.

Business

Response:

?Service completed 6/28/13 customer confirmed satisfaction 7/30/13