Haier America

Review: I ordered the Haier washer and dryer combination and received and installed it on April 15, 2013. The dryer never really worked so I only used the washer. I noticed it was making a lot of noise and by the 20th of May the washer had completely self destructed. I contacted Haier and they sent a repair man out pretty quickly to evaluate the washing machine. The repairman made his report and submitted it to Haier. This is when things took a down turn with customer service. Apparently engineering had to evaluate the report and decide what action to take. This took 4 weeks. Then I customer service said they needed a copy of the receipt. I sent that in then I received an email that stated I needed to fill out a for and send it with the original serial number sticker registered mail in order to have the exchange for the new washer processed. They didn't include a copy of the form so I emailed them back and asked for it. It took them 4 days to respond and in the response email they claimed to have attached the form. Yet there wasn't an attachement. So I emailed them again to ask for them to send it again but I didn't receive a response to that email. I contacted customer service at that point and they told me that since they were picking up the old washer when the drop the new one off then I didn't need the forms and they have everything they need to process the shipment of the new washer and it will be on its way. This was on the 18th of June. I called seven days later only to find that the customer service agent lied to me and that the washer still needed the documentation. So I was told by a manager that all I needed to do was take a picture of the serial number sticker and email it to him. He said he would process it and let me know. I called to follow up the next week and spoke with another manager and she said that they did receive the email but that the manager didn't process it so this is still ongoing to this moment. Nothing is getting resolved.Desired Settlement: Haier will send me a new washer just like the one that fell apart and pick up the old one.

Business

Response:

Unit has been denied for an exchange by Haier engineering staff

His notes from my report: "On 5/28/2013

there is a statement that the problem could be

initiated by fault installation. Also on 5/20/2013 was stated that all malfunctioning are

results of not proper installation and warranty

was voided.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Haier told me that engineering approved the warranty for two months on the phone and via email. Then one day they decided to change the story. I have also have the report from the repair company that looked at the unit and they said it had nothing to do with installation. If it did have something to do with installation, then what in particular was it?

From: [redacted]>

To: '[redacted]' <[redacted]@yahoo.com>

Sent: Friday, July 5, 2013 12:05 PM

Subject: RE: washer/dryer combo Dear Ms. [redacted], We received your email and we have approved you for a refund, If you have any further questions, please call our customer support line at ###-###-####. Thanks, Haier Validations

Regards,

Business

Response:

The damages were caused by incorrcet installation, specifically bolts designed to protect the wash drum during shipping were not removed. the unit was operated with the shipping bolts installed creating the damage. Haier is NOT responsible for installing the unit. Haier will not provioding any additional resolution, the customer is advised to contact the installer for resolution

Review: I bought a haier ac window unit on 3/5/13 the ac unit quit working I have called severel times about this issue, today I have spent an hour and a half trying to get a supervisor or manager on the phone to deal with us and I got such a bad headach I hung up. I talked with someone also about two weeks ago she was suppose to send me a form to fill out that I never received my fiance has a beart condition and copd he cant take the heat for his medical conditions all I want is a refund so we can go and buy a new ac window unit right away so my fiance can beat the heat and sleep comfortably our heat index has been 105 every day for a while now and its just heating up we need a refund fast or he could be hospitalizedDesired Settlement: I want a refund of $105.00 I paid for the product plus $15.00 I paid for the protection plan which is a total of $120.00.

Business

Response:

We have advised the customer we will need to receive an electronic version of the proof of purchase and the serial number tag and before we can provide an exchange unit. Additionally we will be reaching out to the customer to try to expedite them sending the documents as ssoon as possible

Consumer

Response:

Review: 9630285

I am rejecting this response because:

I have already purchased another AC window unit because my husband has COPD and a heart condition he cannot get overheated so I just went out and bought another one because this is taking too long to settle therefore I have no use for them to replace the window unit all I want is my money back I spoke with someone at the end of June who supposedly sent me out a form to fill out and return my receipt to them I was told I would get that form in a week and I still haven't received anything I do not want a replacement window unit all I want is a refund

Regards,

Business

Response:

based on the customer having already replaced the unit Haier will be providing a refund

Review: Purchased a Haier washing machine in late November of 2011. In less than a year and a half, the machine has broken 4 times. The machine was "repaired" 3 times under warranty, but was never replaced. The machine is defective and/or repairs were not properly completed. This is an unreasonable failure rate for a machine of this type and I have contacted Haier numerous times to voice my grievances. I have been consistently rebuffed by "management" and am now filing this complaint as a last resort.Desired Settlement: I would like for Haier America to replace my defective unit with a comparable unit. Barring that, I would like for Haier America to issue a refund for the purchase price of the defective unit.

Business

Response:

exchange processed 3/13/13, contact letter sent 7/31/13 customer made no further contact

Review: I purchased a Haier 55" tv and only had it 3 months it has a 1 year manufactures warranty. 3 times they have failed to fix my tv and will not stand by their product nor their warranty and just replace the defective tv. Yet they rather try and fix it and make me lose time from my job than honor the warranty!Desired Settlement: They should honor their warranty and exchange the defective tv with a new one. Especially since the tv is 3 months old

Business

Response:

According to our records [redacted] called in for the first time on 2/10/15 regarding his tv. A technician went to repair the tv on 2/18/15 and now needs to order another part. The technician will go back when the part arrives. If the new part does not fix the problem we can look at alternative accommodations.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I called on February the 6th not the 10th. They have attempted to repair my tv twice and now want to try a 3rd. I have called them a total of 6 times, plus the company they are sending to try and fix the tv, now are not willing to work with me on the time to see if they can repair the tv. Poor customer service on both companies.

Regards,

Review: I was given a Haier HLP21N machine as a Christmas present from my children in December 2014. During my first attempt to use the machine, I found the water inlet hose (the white end that goes to the machine) was defective, leaking between the crimping and the connector. Haier replaced that hose about 3-4 weeks ago.

Today, I had the same thing happen. The hose is leaking in the same area. After some research, I have found this is a common problem many people have had with this particular machine. It appears to be a design defect people have encountered since, at least, 2012.

I called the CS number and requested a new hose only to be told the hose is considered an "accessory" and is not covered under the warranty. I believe this is wrong, especially when this appears to be an ongoing issue with this machine. I don't care to have to shell out almost $20 every few weeks because Haier refuses to correct THEIR problem!Desired Settlement: I want a replacement hose, free of charge, under the terms of my warranty!

Business

Response:

Haier Executive Office will be arranging delivery of the part [redacted] at no charge for this customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by Haier in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Thank you, Haier, for doing the right thing.

Regards,

Review: 12/14/12 purchased a washer/dryer combo. dryer never worked properly. had service under warranty 3 times. dryer still doesn't work. finally received another unit with the same problem. dryer does not run a full 60 minute cycle it just shuts off. this unit was serviced 5/30/13 and it still not working I feel that this model is defective and I am due a full refund of $799.99. I've called haier warranty dept at 1877-337-3639 and still have not had any resolution to this matter. they keep telling that they are referring it upstairs for a review and I have yet to hear from them. I keep calling and getting the run around. I am disabled and unable to get to a Laundromat. I haven't been able to dry clothes since i've had either one of the machines. D & S Appliance repair [redacted] can verify the number of failed attempts to repair unit. it is unrepairable and I want and need my money back. can you please help me resolve this matter the unit is a HWD1600BW washer/dryer combo. if you need any additional information from to get my refund please let me know. this matter has been going on for 6 months and I have been more than patience. its time I received some satisfaction in this matter. it needs to be resolved ASAPDesired Settlement: I want my money back so I can buy a unit from someone else. this has been going on for 6 months

Business

Response:

Please be advised that a refund in the amount of $799.99 was issued on behalf of the customer on 8/29/13.

Review: Haier refrigerator model # [redacted] purchased from [redacted] 4/20/2015, stopped working and defrosted. All food was defrosted. I called Haier and they gave me a reference #[redacted] and a phone number to call for service. I called [redacted] and set appointment for the next day and was told if it was the compressor Haier would probably replace the refrigerator. It seemed to me that they knew the compressor was defective. The tech came and put a diagnostic tool on the compressor (didn't check anything else), he sent pictures via his phone to Haier and then told me the refrigerator was going to be replaced. The following day, I received a call from Travis at Haier, who informed me that I had voided my warranty because the refrigerator was installed on my screened in porch and that nothing would be done. I have had a refrigerator in the same place for the last fifteen years with no problems. I have a one year parts and labor warranty and a five year warranty on the sealed compressor on this refrigerator and it stopped working after eight months!

I called [redacted] and asked how much it would cost me to pay for the repairs to my refrigerator and was told by Amelia that it would be between $1500.00 - $2000.00. For a $475.00 refrigerator? This is like a nightmare. I live on a fixed income and I'm still paying installments on my credit card for this piece of junk.Desired Settlement: Replacement or repair.

Business

Response:

The refrigerator is designed to work inside and not outside on a screened in porch. In the user manual this is stated on page 5.• Do not install your refrigerator in any location not properly insulated or heated, e.g. garage, etc. Keep out of direct sunlight and away from heating sources such as radiators, heaters, and cooking appliances.Also on page 19 where the warranty is located it states:A. THIS WARRANTY DOES NOT COVER THE FOLLOWING:• Damage from misuse, abuse, accident, alteration, lack of proper care and maintenance or incorrect current or voltage• Damage from use other than household useThe warranty is void based on the location of the unit when it was in use.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I never saw the manual for this refrigerator until it was installed and the deliverymen were leaving. When I purchased this refrigerator, I specifically told the salesman where I was installing it, we discussed how it was closed on the back and he told me that it would be fine. I believe this goes to implied warranty.Also on page 19 of the manual: What is covered: The components of the sealed system (e.g. hermetic compressor, condenser and evaporator) from manufacturing defects for a period of 5 years from the date of purchase. Any damage to such components caused by mechanical abuse or improper shipping and handling will not be covered. The compressor was not worked on and I did not ship it.I feel that Haier and [redacted] need to put their heads together for a solution to my problem. If neither of you are willing to back up this piece of junk, it doesn't say much for either company!

Regards,

Review: My HVAC unit is less that 2 years old.The Fan motor went out and I did what any consumer would do.

I called and asked to get the replacement part. I was then told that They needed my technician to call them, so I did so and still there is no confirmation that there have been any parts sent to repair my HVAC. Not to mention it is 100 degrees in ** and I have a 8 week old in my home and a very upset wife. I called to try and get an explanation and the Person that I spoke with asked was this the customer and quickly transferred me to another department. The department in which I was transferred to informed me that they do not have any information in regards to if the parts have been sent. I asked was there anyone that I can speak to he informed my to call the number that had transferred me in the beginning. I called and asked to speak to a supervisor and he informed me that I am the supervisor and transferred me right back to the same line. I hope this complaint helps you figure out where your focus should be.Consumers are your revenue and your word means everything. Keep your clients informed don't dodge them.Desired Settlement: I would love for them to honor my 5 year warranty and take a few customer service classes.

Business

Response:

The warranty on this unit is for 10 years parts only. [redacted] can choose a service center of his choice. They will charge him for the labor and we will provide the service center with the required part/s free of charge.

Review: I have a Haier washer and dryer. I purchased a home last year and the previous owners bought all new appliances for the home. Less than 1 year the washer is not spinning. I called support but they are saying that I will need to pay for the service call as I dont have a receipt although the product is still under warranty. They are saying that they cannot validate my purchase using the serial number.

This is not common practice my many manufactors as my [redacted] ice maker stopped working and they were able to pull it up based on the serial number and replace it, with me ever showing a receipt.

I have read reviews on their website and this a known issue with this model.

Model - [redacted]

Serial #: [redacted]Desired Settlement: I would like to have a technician repair it at no cost as a 1 time courtesy, since its a known issue and its still under warranty

Business

Response:

The washing machine and dryer were purchased by the previous owner of the home. The one year warranty that came with each unit is not transferable. The warranty for both units is no longer valid. The executive office will contact [redacted] and arrange for a one time courtesy repair to be completed at no cost to her.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, the washer and dryer was not purchased for their use, it was purchased for the sale of the home, and they were new in the box when we got to the home.

Regards,

Review: My wife and I purchased an a/c from said company in march of 2013 for the upcoming summer. We put the a/c in our window may 2013 and two days later the a/c froze up and wouldn't work. We contacted haier and filled out all the required paper work to receive a replacement. 6-8 weeks later we received the replacing unit only to discover it was damaged. We once again called haier and jumped through more hoops and paperwork to receive an a/c. We received a phone call on July 5 2013 saying we would once again receive a replacement. It is now September 2013 and we still have no a/c. Every time we call they give us the run around that its still processing and call back in 3 days. My wife is high risk pregnant, very high risk and has many health issues with this pregnancy and we've been all summer with no a/c unit.Desired Settlement: I think we are more then entitled to a replacement along with a refund.

Business

Response:

Please be advised that based on the details of this case, Haier's Exchange team has been directed to process a replacement exchange on behalf of this customer. The customer should expect to receive a call from Haier confirming this. The customer can also obtain more information by contacting Haier at ###-###-#### and referencing ticket number [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. But if there isn't a until received with in a timely manner I will contact Revdex.com again.

Review: I contacted Haier and was initially told by a supervisor named Paul that. Haier had 3-5 business days to find a repairman. If one was not found I was told the matter would be forwarded to a manager who would make a decision on what would be the best way to resolve the issue and they would contact me. No one ever contacted me and now when I call Haier is saying they are still looking for a repairman and they have no time frame as to when this matter will be resolved. One supervisor said it could take up to 30 days or more. That's not what I was initially told and that time frame is unacceptable.Desired Settlement: Since Haier has not been able to contract with a service provider in a 25 mile radius of my home in two weeks, I feel they should replace the washer. I spent almost a $1000 less than 6 months ago so that I could have a reliable washer and dryer. I should not have to wait this long for service.

Business

Response:

Please be advised that while the customer was in warranty, service was completed and the unit was repaired on 7/9/13. The customer did call afterward, but at that point the customer's unit was out of the manufacturer's warranty but within the Extended Service Plan. As such, the customer was directed to contact the plan provider for further assistance.

Review: I purchased a Haier refrigerator at the end of March 2012 from a local retail store. The unit worked well up until last Wednesday (March 20th, 2013). The refrigerated section was not very cold, but the freezer section was working. I adjusted the settings to a colder temperature and waited a few days. By Monday (March 25th, 2013), the refrigerated section was completely warm and all of the food had gone bad. Even though the freezer continued to work, it was obvious that something was wrong with the unit. The refrigerator is under manufacturer warranty until the end of March, so I did contact Haier that same day to enter a request for service. The representative I spoke with stated that before a service call could be scheduled, I had to troubleshoot the unit by keeping it turned off for 24 hours, turning it back on to a setting of 4 and wait an additional 24 hours for the unit to reset. I did follow these instructions, but the reset of the unit did not solve the problem. I contacted Haier again on Wednesday to let them know it was still not working properly. The representative I spoke with stated that the service centers were closed, but he would call the service centers first thing Thursday morning and give me a call back. By Thursday evening, I did not have any call back. I called Haier again Thursday evening and spoke to a new representative who informed me that calls were placed to service centers, but they haven't been able to schedule anything yet. The representative then stated that additional calls to those service centers would be placed and if no service could be scheduled, a manager would call me with a resolution on Friday - but either way, I would receive a call back. As of 5pm Friday, I didn't receive a call back, therefore I called Haier again. I spoke with the same representative and he informed me that no calls were made to the service centers because someone left early and that it could take an additional 3 business days to get service scheduled.Desired Settlement: Since the unit is within the manufacturer warranty, I'm asking that Haier sends a repair representative out to fix the unit. If the unit can not be fixed and is defective, I would expect that Haier would replace the unit. It's been nearly a week and a half since I've been able to refrigerate any food and I'm receiving extremely poor customer service.

Business

Response:

The consumers unit was exchanged through HH Gregg

Review: I purchased a Haier brand microwave oven on May 20, 2013. In July, it stopped working. I first tried to exchange it at Lowe's, where I had purchased it, but was told I would have to contact the company because I had not purchased an additional warranty from Lowe's at the time of purchase. I contacted customer service at Haier America and was told they would exchange the microwave because it was still under a one year warranty. Haier emailed me a Product Receipt Confirmation Form to fill out and return with proof of receipt. I faxed them the required information and form on July 23, 2013; almost two weeks later, on July 31, I had not heard anything so I called them. They said that part of the fax had not come through clearly, so I needed to fax it again. We agreed I could email it which I did. The support member called to let me know they had received it and it was fine, and informed me that they would be shipping me a new microwave to replace the broken one. It is now August 27, and I finally called them again today because I have not heard from them or received my new microwave. The support person I spoke with today, 08/27, said they are still processing my request and someone will call me within 24 hours. She could give me no legitimate reason why it has been an entire month and nothing else had taken place. According to her, the status of my claim is exactly as it was a month ago.Desired Settlement: I would like a refund please. At this point, because the company seems to simply be giving me the run-around, I just want my money back.

Business

Response:

Haier America has reviewed the details of the case. Per Haier database, the customer is owed an exchange. This case has been forwarded to Haier's exchange team to process and contact the customer to advise. The customer can reference ticket number [redacted] if there are any questions/an update is needed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Furthermore, I would like to add that on the day after I filed the complaint I received a message from Haier America stating that my case had been processed and my exchange had been shipped. I received the shipment this morning. Although I really would rather have had my money refunded, I am pleased that the ordeal has been taken care of and the company has lived up to their side of the agreement. Hopefully I will have not further difficulties with their products.

Regards,

Review: I have been trying to process an exchange for a washing machine under warranty that has taken the better part of 4 months. This issue began with what could be a simple repair but the business does not cover my area for repairs and decided to start the exchange process (after a few weeks of me contacting them). I was told this process would take 1-2 weeks. I filled out the paperwork they sent me and mailed it in.

After another three weeks, I contacted them to find out what the delay was. They informed me that one of the materials, the "serial tag," was not the right paper. They once again informed me it is the sticker "on the back of the washing machine," so I sent in another sticker from the back with the same serial number on it. After a few more weeks, I contacted them to find out that the sticker was once again incorrect. I asked them to describe in detail what the sticker looked like. The sticker had no serial number on it, which is the origin of my confusion when I was told to send in the "serial tag." I sent that in and once again waited. After sending in the serial tag, I received a few responses to the emails I had sent a month prior.

I called a few more times in the past week requesting to speak to managers each time and being told that they were all unavailable. I requested for someone to call me back and never received calls back. I emailed a request to speak to a manager and never received a response. I contacted them on Facebook and did not receive a response. Every time I call customer support they apologize for the delay and act like it is extremely rare for something like this to happen. They promise to make it a priority and then nothing happens. With each step, I have to call support to check on the status of the process to find out that nothing has been done for weeks.

I have been pushed past my limits with this process and have been forced to spend my Sundays in laundry mats due to this terribly slow and unhelpful customer support.Desired Settlement: I would like this exchange to be processed immediately, so I can have a properly working washing machine. I would also like to be compensated for the 4 months of my roommate and me doing laundry in laundry mats. We both do approximately 2 loads each week for $1.50 per load. For the 16 weeks (and by the time this is settled, it will probably be much longer), it equates to 4 loads x $1.50 per load x 16 weeks = $96.

Business

Response:

Haier has provided the vendor HH Gregg with a return authorization on 7/30. The customer has been informed that they can obtain a replacement unit as well as delivery through the store where they originally purchased the unit

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was involved in a product exchange process for over 4 months for a product under warranty. The customer support I received was very unhelpful and continuously failed to follow through with their promises, which elongated the process. I would have to call every 2 weeks to push the process along. After all this time, I filed complaint #9655090 against the company. The same day (August 7 at 10:39AM) I received a call from [redacted]s (spelling?) the Premier Call Center representing Haier America. The representative processed the exchange and promised a compensation of $150 to close the complaint. He said the check would be mailed and I would receive it in about 2 weeks. I prematurely closed the complaint.

After a month went by, I called Haier America to locate my check. Gerald, the manager, informed me that nobody by that name worked there and I wouldn't receive any money. They even asked me for receipts from the laundromat! Later, I was offered $50 to which I refused in order to receive the full amount I was promised. I tracked down the call center and they verified that the employee no longer worked there but DID work there on August 7, 2013. Since then I called multiple times requesting Gerald, who has not returned any phone calls. I also spoke to people who promised to "look into it and call me back in 48 hours." I have not received any phone calls back and they refused to give me any promise in writing (email).

Consumer’s Desired Resolution:

1. I want to be compensated the full $150 I was promised on August 7, 2013 at 10:39 AM.

2. All of this should be handled in one phone call with check mailed to me the same or next day

3. The promise of the compensation should then be emailed to me for my records in case of any further issues

4. I should recieve the call by November 1, 2013 and the check by November 15, 2013.

Regards,

Business

Response:

In the custimers letter he mentions spekaing to a [redacted] and a [redacted], neither person has ever worked on the Haier account at our call centerNotwithstanding Haier is offering a $150 good faith accomodation refund

Review: Purchased a Haier frost free refrigerator 8/2013. August 2014 freezer began building frost and ice, contacted Haier to honor warranty. Haier sent 2 different technicians to replace same parts. First technician stated he could do no more to fix it. I contacted Haier to request replacement refrigerator, they absent out the second technician who replaced the same parts the first technician replaced and still the freezer kept building frost and ice. When I contacted Haier for the sixth time I was told my warranty was expired and they cannot help me anymore. I attempted to get the retail establishment [redacted] where I purchased the refrigerator to use a repair contract I purchased but the are telling me they refuse to help me because I have to get resolution from the manufacturer and neither company will fix or replace the refrigerator.Desired Settlement: To have the freezer repaired or if not repairable then replaced with a properly working unit.

Business

Response:

Based on the multiple repair attempts Haier has decided to offer a return authorization for this customer. Haier will be crediting the retailer [redacted] and in turn [redacted] will be providing a replacement product directly to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a Haier 32 inch led tv with dvd players from qvc for Christmas 2012 and black lines began appearing in the screen. I contacted Haier April 4th 2013 about problem and was informed to send photos of issue. I sent photos and information requested. Had to call again and again for the next 4 months trying to resolve this issues and was finally told haier had decided to replace my new tv, but only offer a lesser and more basic model then the one I purchased. It is now October and Im still watching a tv with big black lines in the screen. I would be happy if they would just return my money at this pointDesired Settlement: At this point I would just like my money back so I can purchase a different brand television and take my chances with another company.

Business

Response:

Per Haier's notes, a refund was processed on behalf of the customer on 3/28/14. The customer did not contact Haier thereafter. Haier Ticket [redacted].

Review: My washer/dryer combo started messing up in Oct of 2012 (at the time it was still under warranty) Haier of America sent out a technician numerous times to "fix" it. After numerous times of getting in touch with them about it still not working they decided they were going to replace only to come back and say they were going to "try" to fix it yet AGAIN. This happened twice and after it still not being fixed they finally actually decided to replace it. They emailed the paper work to mail in to get it replaced and they received it two weeks ago and I have yet to hear anything from them or get any answers when I call to ask about it. This has been going on for 6months and they have yet to resolve the problem. They also have horrible customer service. I had a manager respond to me in a VERY rude and unprofessional manner. I've also been told numerous times someone would call me back in x amount of time and that never happens I always have to call them back.Desired Settlement: I think good customer service would be a full refund and replacement but I would really like at least a partial refund and replacement after all the trouble we've had and being out money having to use the laundry mat to wash/dry clothes for the last 6months.

Business

Response:

united serviced, tested ok for normal operation 6/14/13. contacting customer for confirmation based on contact dec 2013

Review: see Attached documentDesired Settlement: see Attached document

Business

Response:

Customer is owed a replacement unit, the case has been forwarded to Haier's exchange team to process.

Consumer

Response:

I wrote to you, letter dated 2—17-14, about having problem with Haier America not wanting to replace my microwave that was still under warranty. I want to report the problem has been solved. They contacted me, by phone, on

2-27-14 and agreed to honor the warranty. I received the microwave on 3—4-14.

Thanks for your' help in solving my complaint. One hates to have to get the Revdex.com involved in matters but if all else fails its good to have you to fall back on for help.

Review: I purchased an airconditioner, paid extra for the extended warrenty and it would not blow cold air. I called Haier to tell them the problem and they informed me that the closest place to get it repaired under warrenty is over one humdred miles away. I said that wasnt an option for me so what else could I do. The person I called representing Haier then told me they would send me an email stating what I need to mail in to recieve a new airconditioner and without having to send the malfunctioning airconditioner in. They said it would take seven to fourteen days after they recieved the information they requested in the email. Idid as asked immediatly and didnt hear from them for over two weeks so I called and they told me seven to ten days after they recieve the information requested from the email. I then waited till over a month had gone by without hearing from them and this time when I called they said I needed to send more information.Desired Settlement: Full Refund of what I spent on the airconditioning unit plus what I paid for the extended warrenty please.

Business

Response:

[redacted] did send us the proof of purchase but did not send the serial number tag as instructed on the paperwork he received. The serial number tag is needed for us to complete the exchange or the refund that [redacted] is requesting.

Review: I purchased a Haier refrigerator last September. The top (freezing) part of the refrigerator has been unfunctional more than three times. I called the customer service of Haier when it was unfunctional and a professional came to replace some parts three times. At each time, the professional claimed that it would not have any problem in future. However, it continues to have the same problem after one or two months after the replacement of the parts. I requested Haier to refund or replace the whole refrigerator. They rejected such a request and just asked some unreliable professional to fix it.

I have this refrigerator around 9 months and it was fully functional only 5 months, which really caused many troubles in my life. The warranty of the refrigerator is going to expire this September and I guess that I cannot even ask Haier to fix the problem a few months later.Desired Settlement: I request Haier to refund or replace the refrigerator.

Business

Response:

Reviewing this case Haier will be replacing the unit through [redacted] the retailer, the custome will be able to arrange replacement through the retailer

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] After they indeed replace the refrigerator (not yet now), this resolution is satisfactory to me.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:My previous complaint # is [redacted] The complaint is regarding Haier refrigerator. One representative from Haier promised that they would replace the refrigerator or give me the refund during the conversations in this claim. I accepted their solution. However, in fact, Haier did not fulfill with the promise they made and they will not work on any solution any more.