Halsted Financial Services, LLC

Complaint: ***
I am rejecting this response because: Mr*** investigation and response do not reflect the actual facts, in questionThe call proceeded as follows:Me: HelloCaller: May I speak to ***?Me: Yes.Caller: Is this *** ***.Me: Speaking.Caller: Hi this is ***Can you confirm your social security number, the last four digits of your social security number are ***?Me: No, I cannotWho is this?Caller: My name is ***Can you please confirm that your social security number ends in ***, and your date of firth is [caller provided]?Me: [hung up the phone, because it sounded like a hacking / phishing fraud call]According to Federal statute, once I positively identified myself as *** ***, the caller is compelled by the FDCPA to identify the collection organization and to inform me that the call was made to collect a debt and that any information relayed would be used for that purposeAs you can see, from the call script (above) the caller did not comply with the lawThis failure on the part of Halsted has been conveyed to the proper authoritiesThis behavior represents a serious breach of their duty; especially given the fact that million people have had their identities stolen from ***No sane person would confirm their social security number and date of birth, to a complete stranger.Halsted should be censured by the Revdex.comThis business practice is neither legal nor ethical
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

10/12/RE: Complaint ID: *** *** ** Dear Lucille *** This letter is in regards to a consumer complaint filed by *** ** against Halsted Financial Services, LLCDuring my assessment of this complaint filed on September 29th, 2016, it appears that our office spoke with Mr**
that same day wherein a fraud claim was made in regards to the account in questionOne of our accounts receivable representatives was able to assist Mr** and requested that he send in police reportUpon receipt of the police report also received on September 29th, our office forwarded this documentation to the current creditor/owner of this accountSince then our client has requested this account be closed and returned Please be advised Halsted Financial Services, LLC does not credit report If Mr** would like to discuss the matter further with our office, please call me directly ###-###-#### as I would be more than willing to alleviate any concerns she may have Sincerely, *** *** Halsted Financial Services, LLC TEL: ###-###-#### FAX: ###-###-####

RE: Case Number: *** *** *** *** To Whom It May Concern: This letter is in regard to a consumer complaint filed by *** *** *** against Halsted Financial Services, LLCDuring my assessment of this complaint, it appears that our office made contact with the consumer on
several occasion(s) Complaints of this nature are very serious, and are not taken lightly At this time, we are in receipt of the consumers dispute and request for our office to cease communication This account has been closed in our office for some time and there will be no further communication to the consumer from Halsted Financial Services, LLC I hope this addresses the consumers concernsIf I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (847) ***-*** Sincerely, *** *** Halsted Financial Services, LLC TEL: 847-***-*** FAX: ***

6/19/ RE: Case Number: ***-*** *** *** To Whom It May Concern: This letter is in regard to a consumer complaint filed by *** *** against Halsted Financial Services, LLCDuring my assessment of this complaint filed on June 15th, 2017, it appears that our office
has not been able to locate an account associated with Ms*** Complaints of this nature are very serious, and are not taken lightlyThus, we would like to advise Ms*** to provide our office with the phone number(s) receiving calls from our officeOnce in receipt, our office can confirm the removal of Ms***’ information, process her claim and add any phone numbers to our internal Do Not Call Directory I hope this addresses Mr***’ concernsIf I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (***) ***-*** Sincerely, *** *** Halsted Financial Services, LLC TEL: ***-***-*** FAX: ***

Initial Business Response /* (1000, 5, 2015/05/01) */
05/01/
RE: Complaint ID: XXXXXXXX
*** ***
Dear *** ***
This letter is in regards to a consumer complaint filed by *** *** against Halsted Financial Services, LLCDuring my assessment of this complaint filed on
April 23rd, it appears that Mr*** had resolved one out of the three accounts currently placed in our office by *** The *** *** Loan StoreThe following information indicates the status of Mr***'s accounts:
RE: *** ***
Original Creditor: *** *** *** Loan
Original Creditor Number: *XXXXXX
HFS Reference Number: XXXXXXX
Original Balance upon Placement: $
Current Balance: $
Status: In Repayment Plan
RE: *** ***
Original Creditor: *** *** *** Loan
Original Creditor Number:* XXXXXX
HFS Reference Number: XXXXXXX
Original Balance upon Placement: $
Current Balance: $
Status: In Repayment Plan
RE: *** ***
Original Creditor: *** *** *** Loan
Original Creditor Number: *XXXXXX
HFS Reference Number: XXXXXXX
Original Balance upon Placement: $
Current Balance: $
Status: Account Resolved
I hope this addresses Mr***'s concernsIf I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX
This office engages in the collection of debtsThis is an attempt to collect a debtAny information obtained will be used for that purposeThis communication was sent by a debt collector from a professional debt collection agency
Sincerely,
*** ***
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX

01/09/RE: Complaint ID: *** *** *** Dear *** ***, This letter is in regards to a consumer complaint filed by *** *** against Halsted Financial Services, LLCDuring my assessment of this complaint filed on December 28th, it appears Ms***’s
desired resolution is for our office to remove her contact information and cease all communication to her which we have obliged to We would like to advise Ms*** that an immediate request for original documentation has been issuedWe would like to advise that with requests of this nature our office is at the mercy of the current creditor to supply these documents in a timely fashionThus, in the meantime our office has ceased all communication with Ms***If after days we are unable to provide this documentation, we will close and return this account to the current creditor I hope this addresses Ms***’s concernsIf she would like to discuss the matter in our office, please do not hesitate to contact me directly by phone at (847) ***-*** or via e-mail at ***@halstedfinancial.com as I would be more than willing to assist her Sincerely, *** *** Halsted Financial Services, LLC TEL: 847-***-*** FAX: ***

RE: Case Number: *** Joshua *** To Whom It May Concern: This letter is in regard to a consumer complaint filed by Joshua *** against Halsted Financial Services, LLC. Complaints of this nature are very serious, and are not taken lightly At this time, we are in
receipt of the consumers dispute and request for our office to cease communication There will be no further communication to the consumer from Halsted Financial Services, LLC I hope this addresses the consumer’s concernsIf further assistance is required please contact us at the numbers below Sincerely, Syed *** Halsted Financial Services, LLC TEL: 847-845-FAX: 888-768-

Initial Business Response /* (1000, 5, 2015/06/23) */
06/23/
RE: Complaint ID: XXXXXXXX
*** ***
Dear *** ***
This letter is in regards to a consumer complaint filed by *** *** against Halsted Financial Services, LLCDuring my assessment of this complaint filed on June
10th, our records indicate that Mr.***'s account had been closed and returned to the current creditor/owner of the account some time ago
We were able to locate the account in question, and it appears that Mr***'s account has not been in our office since February 20th, It was at this time, the account had been closed and returned to the current creditorIt is possible that Mr*** is receiving calls from a different agency that received his account for servicing once it left our officeHalsted Financial Services, LLC could not have been placing calls to Mr*** between the dates of February 20th, and the present date
We would like to express our willingness to work with all consumers when requests for original documentation are madeWhen these requests are made, we respond to the consumer and issue requests to the current creditor immediatelyA request of this kind however could not have been made because our office has never spoke to Mr***, and his account has not been in our office since February 20th,
I hope this addresses Mr.***'s concernsIf I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX
This office engages in the collection of debtsThis is an attempt to collect a debtAny information obtained will be used for that purposeThis communication was sent by a debt collector from a professional debt collection agency
Sincerely,
*** ***
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX

06/21/RE: Complaint ID: *** *** *** Dear Lucille Garcia, This letter is in regards to a consumer complaint filed by *** *** against Halsted Financial Services, LLCDuring my assessment of this complaint filed on June 8th, 2016, our office received Ms
***’s request for verification of the account that she had begun making payments on. At this time we would like to advise Ms*** that an immediate request for original documentation had been issued on May 31st, We would like to advise that with this request, our office is at the mercy of the current creditor to supply these documents in a timely fashionWe will reach back out to our client to see if verification can be provided immediately or prior to June 30th, In the event that verification is not provided in the thirty day window from when the initial request was made, our office will close and return this account to the current creditor For the time being we would like to alleviate Ms***’s concerns with the following account details our office has on file: Original Balance: $Current Balance: $Balance Paid: $Original Contract Date: 6/19/Charge Off Date: 12/26/ If your office or Ms*** have any further concerns, please call me directly at (847) ***, I would be more than willing to alleviate any concerns you may haveSincerely, *** *** Halsted Financial Services, LLC TEL: *** FAX: 8***

Initial Business Response /* (1000, 5, 2015/04/26) */
04/24/
RE: Case Number: XXXXXXXX
*** ***
To Whom It May Concern:
This letter is in regards to a consumer complaint filed by *** *** against Halsted Financial Services, LLCWhen a complaint of this nature is received our
office ceases collection activity on the account immediatelyTo comply with section of the FDCPA, our office prohibits representatives from calling inconvenient phone numbers as a means to reach consumers
There will be no further collection activity from Halsted Financial Services, LLC regarding this account
I hope this addresses Mr***'s concernsIf I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX
This office engages in the collection of debtsThis is an attempt to collect a debtAny information obtained will be used for that purposeThis communication was sent by a debt collector from a professional debt collection agency
Sincerely,
*** ***
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX

02/05/RE: Complaint ID: *** *** *** Dear *** ***, This letter is in regards to a consumer complaint filed by *** *** against Halsted Financial Services, LLC filed on January 26th, When our office receives complaints of this nature we
immediately cease calling activityDuring my review of this complaint it looks like we spoke to Mr*** on January 25th, while trying to reach a *** ***Mr*** notified our office that the individual we were trying to get a hold of was in fact his former wifeAt this time our agent notified Mr*** that his number would be removed right away and proceeded to end the callMr*** at this time displayed signs of irritation asking that we provide all the numbers listed on file, unfortunately because Mr*** was not the party we were looking for our agent was unable to disclose such information As of January 25th, our office has ceased calling activity to Mr***In addition, as an extra layer of security we have added the provided telephone number (*** *** to our internal Do Not Call Directory If your office or Mr*** has any further concerns please do not hesitate to contact me directly by phone at (*** *** or via e-mail at ***@halstedfinancial.com as I would be more than willing to address your concernsSincerely, *** *** Halsted Financial Services, LLC *** ***
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/09/25) */
09/25/
RE: Complaint ID:
John ***
Dear *** ***
This letter is in regards to a consumer complaint filed by John *** against Halsted Financial Services, LLC on September 11th, We apologize if the
individual did not have an experience with our office that was to their satisfactionWe were able to locate the phone number (XXX) XXX-XXXX, which we believe to be associated with Mr***At this time we have removed this number from our system, and as an extra layer of security, took the liberty of adding it to our internal Do Not Call Directory
I hope this addresses Mr***'s concernsIf I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (847) 845-
Sincerely,
Charles ***
Halsted Financial Services, LLC
TEL: 847-845-
FAX: 888-768-

01/28/RE: Complaint ID: *** *** *** Dear *** ***, This letter is in regards to a consumer complaint filed by *** *** against Halsted Financial Services, LLC filed on January 20th, When our office receives complaints of this nature we immediately cease
collection activityAs of January 20th, our office has ceased all collection efforts pertaining to Ms***In addition, as an extra layer of security we have added the provided telephone number (*** *** to our internal Do Not Call DirectoryAt this time Ms***’s account has been closed and returned to the current creditor with notification pertaining to the received complaint Please be advised that Halsted Financial Services, LLC does not credit report or file suit against consumersHalsted Financial Services, LLC is a full-service debt recovery agency that offers contingency services to merchants, service providers, government entities, and other organizations that extend credit to their customers or members If your office or Ms*** has any further concerns please do not hesitate to contact me directly by phone at (*** *** or via e-mail at ***@halstedfinancial.com as I would be more than willing to address your concernsSincerely, *** *** Halsted Financial Services, LLC TEL: *** FAX: ***

03/09/RE: Complaint ID: *** *** *** Dear *** ***, This letter is in regards to a consumer complaint filed by *** *** against Halsted Financial Services, LLCDuring my assessment of this complaint filed on February 21st, it appears that our office was able to
get in contact with Ms.*** Complaints of this nature are very serious, and are not taken lightlyThus, regarding Ms***’s desired resolution, our office has removed her contact information and ceased all communication to her at this time There will be no further communication to Ms*** from Halsted Financial Services, LLC I hope this addresses Ms***’s concernsIf I can be of any further assistance, or if your office or Ms*** has any further concerns please do not hesitate to contact me directly by phone at (*** *** or via e-mail at ***@halstedfinancial.com as I would be more than willing to address your concernsSincerely, *** *** Halsted Financial Services, LLC TEL: *** FAX: ***

11/02/2015 RE: Complaint ID: [redacted]Dear [redacted] This letter is in regards to a consumer complaint filed by [redacted] against
Halsted Financial Services, LLC. During my assessment of this complaint filed
on September 20th, 2015 it appears that our office made contact...

with
[redacted] in regards to an account that was placed in our office for
servicing by the current creditor/owner of the account. If [redacted] has paid this account prior to placement at
our firm, we encourage him to forward any release letter or documentation that
states this. His account was charged off November 17th, 2011, which
means [redacted] System Inc. sold his account to the current creditor,
who in turn retained our services in hopes to recover the balance owed, $100.00. Nevertheless, when a complaint of this nature is received
our office acknowledges the consumer’s verbal dispute and ceases collections
activity immediately. At this time we have closed and returned this account to
the current creditor. There will be no further contact from Halsted Financial
Services, LLC regarding this account. Halsted Financial Services, LLC does not
credit report.  I hope this addresses [redacted] concerns.  If I can be of any further assistance, please
do not hesitate to contact me or my office directly by phone at [redacted].This office engages in the collection of debts. This is an
attempt to collect a debt. Any information obtained will be used for that
purpose. This communication was sent by a debt collector from a professional
debt collection agency. Sincerely, [redacted]Halsted Financial Services, LLC [redacted]

Initial Business Response /* (1000, 5, 2015/08/06) */
08/06/2015
RE: Complaint ID: XXXXXXXX
[redacted]
Dear Lucille [redacted]
This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed...

on July 23rd, 2015 it appears that Ms. [redacted] is alleging that one of our representatives had been placing calls to her family members with intent to threaten her and her place of employment.
Ms. [redacted]'s claims are simply not true. Our office maintains strict controls and procedures to prevent and prohibit our staff from engaging in such acts. Our records indicate that Ms. [redacted]'s account had been placed in our office by the current creditor for servicing in early July '2015. In addition, our records indicate that our office has since then been unable to establish verbal contact with Ms. [redacted] wherein which we could have been notified to cease calls to an inconvenient number(s).
It is possible that Ms. [redacted]'s account had been previously worked with an agency that is responsible for her negative experience documented in this complaint.
We would like to express our willingness to work with all consumers when requests for original documentation are made. When a complaint of this nature is received our office acknowledges the consumer's concern and issues a request for original documentation. These requests are submitted immediately, however being that we are at the mercy of the current creditor to supply these documents in a timely manner, we apologize in advance for the delay. If the current creditor is unable to provide our office with Ms. [redacted]'s request, after 30 days our office will close and return this account the current creditor/owner of her account.
I hope this addresses Ms. [redacted]'s concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
[redacted]
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX

RE: Complaint ID: [redacted]   To Whom It May Concern, This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. Complaints of this nature are very serious, and are not taken lightly.   As a result of our assessment, and...

regarding the consumers desired resolution, our office has removed all contact information associated with the account and we have ceased all communications with the consumer. There will be no further communication from Halsted Financial Services, LLC to the consumer, regarding this account. Due to the fact that the consumer is claiming that she is a victim of Identity Theft, we have forwarded this information to the current creditor.   I hope this addresses the consumers concerns. If she would like to discuss this matter with our office, I would be more than willing to assist. I can be reached directly by phone at (847) [redacted]-[redacted]. Sincerely, [redacted] Halsted Financial Services, LLC TEL: 847-[redacted]-[redacted] FAX: 888-[redacted]-[redacted]

RE: Case Number: [redacted] Tiffany [redacted] To Whom It May Concern:   This letter is in regard to a consumer complaint filed by Tiffany [redacted] against Halsted Financial Services, LLC.  Complaints of this nature are very serious, and are not taken lightly.   At this time, we are in...

receipt of Ms. [redacted]’s request for our office to cease communication. There will be no further communication to the consumer from Halsted Financial Services, LLC.  Should the consumer wish to resolve the matter in our office, please contact us at the number below.   I hope this addresses Ms. [redacted]’s concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (847) 845-8155.   Sincerely, Syed [redacted] Halsted Financial Services, LLC TEL: 847-845-8155 FAX: 888-768-5812