Halsted Financial Services, LLC

09/01/16 RE: Complaint ID: [redacted] Jr.   Dear [redacted], This letter is in regards to a consumer complaint filed by [redacted] Jr. against Halsted Financial Services, LLC. During my assessment of this complaint filed on August 20th, 2016, our office received Mr. [redacted]’s...

dispute and paid prior claim in reference to an account placed in our office.   At this time we would like to advise Mr. [redacted] that an immediate request for original documentation was issued on August 20th, 2016. We would like to advise that with this request, our office is at the mercy of the current creditor to supply these documents in a timely fashion. In the event that our office receives the original contract from the current creditor, this documentation will be mailed to him directly, to the address on file.   In addition, we would like to advise Mr. [redacted] that his account has been closed and returned to the current creditor with notice of the contents of his original complaint. We understand Mr. [redacted]’s concerns, and have ceased all communications in reference to this account. Unless we receive the original contract, there will be no further communication from Halsted Financial Services, LLC regarding this account.   If your office or Mr. [redacted] have any further concerns, please call me directly at ([redacted], I would be more than willing to alleviate any concerns you may have. Sincerely, [redacted] Halsted Financial Services, LLC TEL: [redacted] FAX: [redacted]

Initial Business Response /* (1000, 6, 2015/09/29) */
09/29/2015
RE: Complaint ID: 94570070
Michael [redacted]
Dear [redacted]
This letter is in regards to a consumer complaint filed by Michael [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint...

filed on September 14th, 2015 it appears that our office had been attempting to contact Mr. [redacted] in regards to an account that had been placed in our office by the current creditor.
Our office however was unable to reach Mr. [redacted] directly, and instead was forwarded to his voicemail. The Fair Debt Collection Practices Act (FDCPA) prohibits representatives from leaving voicemail messages that contain sensitive information on voicemails or answering machines. Thus, for the protection of Mr. [redacted], and our company, we prohibit our representatives from disclosing the original creditor, amounts, contract dates etc. on voicemail or answering machines.
We would like to express that upholding consumer protection mandated by the federal government is of utmost importance to our practices as a collection agency.
Thus, when a complaint of this nature is received our office acknowledges the consumer's concern and ceases collection activity immediately. At this this time we have closed and returned this account to the current creditor.
There will be no further contact from Halsted Financial Services, LLC regarding this account.
I hope this addresses Ms. [redacted]'s concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (847) 845-8155.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
Charles [redacted]
Halsted Financial Services, LLC
TEL: 847-845-8155
FAX: 888-768-5812

12/27/16 RE: Complaint ID: [redacted] D [redacted]   Dear [redacted], This letter is in regards to a consumer complaint filed by [redacted] D [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on December 14th, 2016, it appears that our...

office never spoke with Ms. [redacted].   Complaints of this nature are very serious, and are not taken lightly.  Halsted Financial Services, LLC maintains full compliance with the FDCPA, specifically Section 805 and 807, pertaining to communicating with the right party and preventing false or misleading tactics.   Regarding Ms. [redacted]’s desired resolution, our office has removed all contact information associated to her and ceased all communication. There will be no further communication from Halsted Financial Services, LLC at this time.   I hope this addresses Ms. [redacted]’s concerns. If she would like to discuss the matter in our office, I would be more than willing to assist her. I can be reached directly by phone at ([redacted]. Sincerely, [redacted] Halsted Financial Services, LLC TEL: [redacted] FAX: [redacted]