Halsted Financial Services, LLC

04/21/17 RE: Complaint ID: [redacted]   Dear [redacted], This letter is in regards to a consumer complaint filed by Thein Mai against Halsted Financial Services, LLC. During my asse[redacted]ent of this complaint filed on April 10th, 2017, it appears that our office spoke with Ms. [redacted]. ...

  Complaints of this nature are very serious, and are not taken lightly.  Halsted Financial Services, LLC maintains full compliance with the FDCPA, specifically Section 805 and 807, pertaining to communicating with the right party and preventing false or misleading tactics.   Regarding Ms.[redacted] desired resolution, our office has removed all contact information associated to her and ceased all communication. There will be no further communication from Halsted Financial Services, LLC at this time.   I hope this addresses Ms. [redacted] concerns. If she would like to discuss the matter in our office, I would be more than willing to assist her. I can be reached directly by phone at ([redacted]. Sincerely, [redacted] Halsted Financial Services, LLC TEL: [redacted]

Initial Business Response /* (1000, 5, 2015/06/23) */
06/23/2015
RE: Complaint ID: XXXXXXXX
[redacted]
Dear [redacted]
This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on...

June 9th, 2015 it appears that Ms. [redacted] is alleging our office withdrew unauthorized amounts from checking account.
Upon my review of the call between one of our representatives and Ms. [redacted] an arrangement had been secured wherein which she agreed to the following:
$109.95 on the June 4th
$157.95 on the June 26th
$109.95 on the July 10th
$157.95 on the July 24th
$109.95 on the August 7th
$157.95 on the August 21st
During this call recording, not only does our rep repeat himself for Ms. [redacted], our rep also suggests that she read the above arrangement back to him. During this confirmation of the arrangement, Ms. [redacted] repeats and confirms the above payment amounts. According to Ms. [redacted]' complaint she states that Halsted Financial Services, LLC debited 109.95 plus $34.00 from her checking account, this statement is simply not true. Our office processed Ms. [redacted] payment on the agreed upon date, June 4th, 2015, and in the amount that was agreed upon, $109.95. Unfortunately, our office cannot refund the desired amount of $143.95 because our office simply never received a payment of this amount from Ms. [redacted].
We encourage Ms. [redacted] to reach out to our office so that we can confirm her mailing address. It is our intention to send her out documentation that specifically details her account information as it stands in our office.
I hope this addresses Ms. [redacted]' concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
[redacted]
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/06/22) */
06/22/2015
RE: Complaint ID: XXXXXXXX
[redacted]
Dear [redacted]
This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on...

June 7th, 2015 it appears that Ms. [redacted] is alleging that our office withdrew $160.43 from her bank account. Halsted Financial Services, LLC is not servicing an account belonging to a [redacted]. Thus, to better understand how this may have happened, our office was successful in speaking with Ms. [redacted] wherein she requested a check in the amount of $160.43 be mailed to her. When asked if she could confirm the last four digits of the bank account where the unauthorized funds had been withdrawn from, she stated she did not have that information. Ms. [redacted] then proceeded to notify our office that she had closed the bank account from which the funds had allegedly been withdrawn. The conversation with Ms. [redacted] concluded with her stating that she would call our office back to confirm the banking information. Our office can confirm that Ms. [redacted] never called back. Since then we attempted to contact her numerous times, and left multiple voicemail messages asking that she kindly return our calls.
At this time we have yet to confirm the last four digits of Ms. [redacted]'s bank account where the unauthorized funds were allegedly withdrawn. Our office is aware that under certain circumstances executing refunds are necessary, however per company policy all managers must first confirm the last four to six digits of all payment methods prior to executing a refund of any amount. In writing, Ms. [redacted] dictates that she would like our office to return the money we allegedly withdrew from her account; however verbally she claims that she closed the bank account, and furthermore cannot verify her bank account information.
At this time, we ask that Ms. [redacted] reach out to us immediately if her wish is to settle this matter.
I hope this addresses Ms. [redacted]'s concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
[redacted]
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/04/17) */
04/17/2015
RE: Case Number: XXXXXXXX
[redacted]
To Whom It May Concern:
This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this...

complaint filed on April 8th, 2015, our records indicate that Ms. [redacted]'s information has been removed from our system. At this time we have flagged this account accordingly to prevent wrong number dialing.
We apologize if Ms. [redacted] did not have an experience with our office that was to her satisfaction.
I hope this addresses Mr. [redacted]'s concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
[redacted]
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX

Complaint: [redacted]
I am rejecting this response because:
I do not want this false claim reflected on my credit report.  Halstead needs to state this and if it is reported, remove from my creit report.Thank you
Sincerely,
[redacted]

10/18/16 RE: Complaint ID: [redacted]   Dear [redacted], This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on October 7th, 2016, it appears that one of our office...

spoke with Ms. [redacted] on September 20th, October 3rd, and October 6th.   On September 20th our office informed Ms. [redacted] of the purpose of the call. Ms. [redacted] requested a call back at a later date, and stated she would like to set up payment arrangement at a later time. On October 3rd, our office reached Ms. [redacted], however right party verification was not obtained due to Ms. [redacted]’s refusal to verify her identity. This call resulted in Ms. [redacted] terminating the call while our representative was trying to verify her identity to discuss the purpose of the call. On October 6th our representative reached Ms. [redacted], however the call was terminated a second time while our agent was trying to introduce himself.   Complaints of this nature are very serious, and are not taken lightly.  Halsted Financial Services, LLC maintains full compliance with the FDCPA, specifically Section 805 and 807, pertaining to communicating with the right party and preventing false or misleading tactics.   Regarding Ms. [redacted]’s desired resolution, office has ceased all communication with Ms. [redacted]. There will be no further communication from Halsted Financial Services, LLC at this time.   If Ms. [redacted] would like to discuss the matter further with our office, please call me directly [redacted] as I would be more than willing to alleviate any concerns she may have.   Sincerely, [redacted] Halsted Financial Services, LLC TEL: [redacted] FAX: [redacted]

Initial Business Response /* (1000, 5, 2015/07/21) */
07/21/2015
RE: Complaint ID: XXXXXXXX
[redacted]
Dear [redacted]
This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on July...

7th, 2015 our records indicate Ms. [redacted]'s account was placed in our office by the current creditor in April of 2015. It appears that Ms. [redacted] is disputing the account in question because she claims that this account had been previously paid.
Our office acknowledges and accepts Ms. [redacted]'s dispute. In these situations we generally request consumers to forward our office a release or paid in full letter from the company they resolved the account with. These release and paid in full letters usually include specific account details and serve as confirmation for our client that the account has been paid/resolved. Nevertheless, when a complaint of this nature is received our office acknowledges the consumer's request and ceases collection activity on it immediately.
At this time we have closed and returned this account to our client for further analysis. If Ms. [redacted] can recover her release or paid in full letter, detailing that this account has been resolved with another company, this would very much help the situation.
I hope this addresses Ms.[redacted]'s concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
[redacted]
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2015/07/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My husband and I don't owe this bill, we never have so why would we need to pay it. Check Into Cash has told us we don't owe it. I am not sending a letter to you when we don't owe it. Thanks. I want you to not contact us every again and throw this case out.
Final Consumer Response /* (2000, 11, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I never said this debt was mine,l never talked to anyone in your office.
Final Business Response /* (4000, 9, 2015/07/28) */
07/28/2015
RE: Complaint ID: XXXXXXXX
[redacted]
Dear [redacted],
This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on July 7th, 2015 t appears that Ms. [redacted] is disputing the account in question.
During my review of the call between the consumer and one of our representatives the consumer clearly states that she had previously paid and satisfied this account through an alleged home office with a company other than Halsted Financial Services, LLC. In situations where consumers are claiming to have paid on an account prior, we generally request consumers to forward our office a release or paid in full letter from the company they resolved the account with. We then forward this documentation to the owner or current creditor of the account so that the consumer's account does not get placed with another agency, causing the process to restart. Unfortunately, without proof (documentation) of prior payment of this account our office cannot simply take Ms. [redacted]'s word for it.
However, we would like to express to Ms. [redacted] that her account has been closed in our office since July 7th, 2015, the day the complaint was received. Ms. [redacted] should not be receiving calls from our office, as her account has been closed and returned to the current creditor since July 7th 2015.
I hope this addresses Ms.[redacted]'s concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
[redacted]
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/06/23) */
06/23/2015
RE: Complaint ID: XXXXXXXX
[redacted]
Dear [redacted]
This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on...

June 8th, 2015 our records indicate that the phone numbers associated with Mr. [redacted]'s account were placed in our office by the current creditor for servicing. Unfortunately, our office was unable to reach Mr. [redacted] on the phone wherein which we could have been notified to cease calls to an inconvenient number(s).
We were able to locate the account in question, cease collection activity on it, and remove Mr. [redacted]'s information in its entirety. At this time we have added phone numbers associated with this account to our Do Not Call List to ensure Mr. [redacted] does not receive future calls from our office.
I hope this addresses Mr.[redacted] concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
[redacted]
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/06/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the response

Complaint: [redacted]
I am rejecting this response because:The response references a Ms. [redacted]. I am Mr. [redacted], as noted in the profile information you have with my name, address and email. Please advise the company about the corrected information. 
Sincerely,
[redacted]

04/05/17 RE: Complaint ID: 12054287 Candace [redacted]   Dear Lucille [redacted], This letter is in regards to a consumer complaint filed by Candace [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on March 24th, 2017, it appears that our office spoke with...

Ms. [redacted].   Complaints of this nature are very serious, and are not taken lightly. Thus, we are in receipt of Ms. [redacted]’s request.   Regarding Ms. [redacted]’s desired resolution, our office has removed all contact information associated to him and ceased all communication. There will be no further communication from Halsted Financial Services, LLC at this time.   I hope this addresses Ms. [redacted]’s concerns. If she would like to discuss the matter in our office, I would be more than willing to assist her. I can be reached directly by phone at [redacted]. Sincerely, Charles [redacted] Halsted Financial Services, LLC TEL: [redacted] FAX: 888-768-5812

RE: Case Number: [redacted] To Whom It May Concern:   This letter is in regard to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC.  We welcome and appreciate the opportunity to respond to any issue a consumer may have with us.  ...

We have taken necessary steps to locate the account on our system with the information provided in the complaint. However, we have been unable to locate any account with the demographic information provided.   It is our assertion that the complaint has been filed erroneously against us and request that this be expunged from our complaint record. Regardless, we have added the phone numbers (610) [redacted] and (610) [redacted] to our Do Not Call list.   If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (847) [redacted].     Sincerely, [redacted] Halsted Financial Services, LLC TEL: 847-[redacted] FAX: 888-[redacted]

Initial Business Response /* (1000, 5, 2015/07/16) */
07/16/2015
RE: Complaint ID: XXXXXXXX
[redacted]
Dear [redacted]
This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed...

on July 7th, 2015 our records indicate that the phone numbers associated with Ms. [redacted] account were placed in our office by the current creditor for servicing. Unfortunately, our office was unable to reach Ms. [redacted] on the phone wherein which we could have offered her more information regarding her account in our office.
We were able to locate the account in question, cease collection activity on it, and remove Ms. [redacted] information in its entirety. At this time we have added all phone numbers associated with her account to our Do Not Call List. Ms. [redacted] will not receive future calls from our office.
I hope this addresses [redacted] concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
[redacted]
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/07/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with the results but I do want it noted they were able to contact me and as I stated before were very confrontational. I am not a liar!

Initial Business Response /* (1000, 5, 2015/05/08) */
05/08/2015
RE: Complaint ID: XXXXXXXX
[redacted]
Dear [redacted]
This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on...

April 29th, 2015, it appears that the individual did not have an experience with our office that was to their satisfaction. We were unable to locate the phone number our office was calling in error. We ask that Mr. [redacted] provide our office with the phone number that is receiving calls from Halsted Financial Services, LLC. This way we can ensure it is removed from our system and added to our Do Not Call List.
I hope this addresses Ms. [redacted]'s concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
[redacted]
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/09/11) */
09/11/2015
RE: Complaint ID: 94568248
Sara [redacted]
Dear [redacted]
This letter is in regards to a consumer complaint filed by Sara [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on...

August 30th, 2015 it appears that Ms. [redacted] is inquiring about the current owner of her account. Halsted Financial Services, LLC is a full-service debt recovery agency that offers contingency services to merchants, service providers, government entities, and other organizations that extend credit to their customers or members. Thus, our office was retained to service Ms. [redacted]'s account by our client (the current owner/creditor of the account), Diverse Funding Associates. Halsted Financial Services, LLC does not own Ms. [redacted]'s account.
At this time we have flagged this account accordingly, and notified the current creditor (Diverse Funding Associates) of this situation.
We encourage Ms. [redacted] to reach out to our office if her intention to resolve this account remains. We would be more than happy to oblige, as Mr. Syed [redacted] is waiting for your call.
If we do not hear from Ms. [redacted], there will be no further calls from Halsted Financial Services, LLC regarding this account.
I hope this addresses Ms. [redacted]'s concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
Charles [redacted]
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2015/08/11) */
08/11/2015
RE: Complaint ID: XXXXXXXX
[redacted]
Dear [redacted]
This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed...

on July 28th, 2015 Ms. [redacted] is alleging that one of our representatives was rude to her and could not supply her with the items she was attempting to request.
At this time, we were able to locate the account in question, cease collection activity on it, and remove Mr. [redacted]'s information in its entirety.
We would like to express our willingness to work with all consumers when requests for original documentation are made. When a complaint of this nature is received our office acknowledges the consumer's concern and issues a request for original documentation. These requests are submitted immediately, however being that we are at the mercy of the current creditor to supply these documents in a timely manner, we apologize in advance for the delay. If the current creditor is unable to provide our office with Ms. [redacted]'s request, after 30 days our office will close and return this account the current creditor/owner of her account.
There will be no further collection activity from Halsted Financial Services, LLC regarding this account.
I hope this addresses with Ms. [redacted]'s concerns. If I can be of any further assistance, please do not hesitate to contact me or my office directly by phone at (XXX) XXX-XXXX.
This office engages in the collection of debts. This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication was sent by a debt collector from a professional debt collection agency.
Sincerely,
[redacted]
Halsted Financial Services, LLC
TEL: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I still don't understand why the rep on the phone could not honor the
the request in the first place though. I would like any documentation emailed to me so that it can be reviewed and validated.

03/28/17 RE: Complaint ID: [redacted]   Dear [redacted], This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on March 16th, 2016, it appears that our office did speak with Ms....

[redacted].   We are in receipt of Ms. [redacted]’s fraud claim. Per company policy we ask that she submit a completed police report and fraud affidavit form at her earliest convenience to our office via email or fax to: [redacted]@halstedfinancial.com or 888-[redacted]. Upon receipt of this we will forward to our client.   Regarding Ms. [redacted]’s desired resolution, our office has removed all contact information associated to her and ceased all communication. There will be no further communication from Halsted Financial Services, LLC at this time.   I hope this addresses Ms. [redacted]’s concerns. If she would like to discuss the matter in our office, I would be more than willing to assist her. I can be reached directly by phone at (847) [redacted]. Sincerely, [redacted] Halsted Financial Services, LLC TEL: 847-[redacted] FAX: 888-[redacted]

03/14/16 RE: Complaint ID: [redacted] Dear [redacted], This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. I have reviewed the paperwork dated March 3rd, 2016 and researched our notes/call logs in this matter. We...

apologize if the customer did not have an experience with our office that was to their satisfaction Regarding the desired resolution: our office has removed any and all phone number associated with this account. [redacted] will not receive further communication from our office. If your office or [redacted] have any further concerns, please call me directly at [redacted], I would be more than willing to alleviate any concerns you may have.   Sincerely, [redacted] Halsted Financial Services, LLC TEL: [redacted] FAX: [redacted]

02/28/17 RE: Complaint ID: [redacted]   Dear [redacted], This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on February 14th, 2017, it appears that our office...

spoke with Ms. [redacted].   Complaints of this nature are very serious, and are not taken lightly.  Halsted Financial Services, LLC maintains full compliance with the FDCPA, specifically Section 805 and 807, pertaining to communicating with the right party and preventing false or misleading tactics.   Regarding Ms. [redacted]’s desired resolution, our office has removed all contact information associated to her and ceased all communication. There will be no further communication from Halsted Financial Services, LLC at this time.   I hope this addresses Ms. [redacted]’s concerns. If she would like to discuss the matter in our office, I would be more than willing to assist her. I can be reached directly by phone at ([redacted]. Sincerely, [redacted] Halsted Financial Services, LLC TEL: [redacted] FAX: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

08/04/16 RE: Complaint ID: [redacted]   Dear [redacted], This letter is in regards to a consumer complaint filed by [redacted] against Halsted Financial Services, LLC. During my assessment of this complaint filed on July 23rd, 2016, our office received Ms. [redacted]’s...

dispute and fraud claim in reference to an account placed in our office.   At this time we would like to advise Ms. [redacted] that an immediate request for original documentation was issued on July 22nd, 2016. We would like to advise that with this request, our office is at the mercy of the current creditor to supply these documents in a timely fashion. In the event that our office receives the original contract from the current creditor, this documentation will be mailed to her directly, to the address on file.   We understand Ms. [redacted]’s concerns, and have ceased all communications in reference to this account. We are in the process of closing her account and returning it to the current creditor. Unless we receive the original contract, there will be no further communication from Halsted Financial Services, LLC regarding this account.   Please understand that Halsted Financial Services, LLC does not credit report.   If your office or Ms. [redacted] have any further concerns, please call me directly at ([redacted], I would be more than willing to alleviate any concerns you may have. Sincerely, [redacted] Halsted Financial Services, LLC TEL: [redacted]