Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed an order on Thursday, November 24, 2016 and there were multiple issues with this purchase including Out Of Stock items, and then In Stock items being lost in...

transit. We see clearly that we failed on all ends of this experience, and we are so sorry for the frustration and anxiety this caused our Fan.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have confirmed that all money paid for this order has now been refunded in multiple credits. The [redacted] refund confirmation is posted below:   Refund (Unique Transaction ID # [redacted]) See related [redacted] Original Authorization Date Type Status Details Gross Fee Net Nov 23, 2016 Authorization From [redacted] Completed Details $54.47 USD $0.00 USD $54.47 USD Related Transactions Date Type Status Details Gross Fee Net Nov 23, 2016 Mobile Express Checkout Payment Received Refunded You have refunded this payment in full. You have refunded this payment in full. Details $54.47 USD -$1.10 USD $53.37 USD Nov 24, 2016 Refund Completed Details -$29.99 USD $0.50 USD -$29.49 USD Dec 12, 2016 Refund Completed Details -$19.49 USD $0.32 USD -$19.17 USD Dec 12, 2016 Refund Completed ... -$4.99 USD $0.28 USD -$4.71 USD We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the items ordered were not received correctly. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. We can confirm the items are currently out of stock and cannot be replaced, however, we do not want to inconvenience the consumer any further with going through the returns process. We have processed a refund of the purchase and we ask that the consumer allow 2-10 business days for the credit to reflect. We have also provided a credit for this inconvenience and the consumer is not required to return what has been received. The consumer has been contacted by phone with a voicemail left.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Hello [redacted] and Revdex.com of North Florida, Thank you for your response. We are so sorry that we were unable to resolve this to your satisfaction regarding not one but two orders!As mentioned before we have upgraded our system recently and it had some incredibly frustrating and challenging effects on our inventory levels, shipping delays, and order management. We were able to get your most recent order pushed out and see that it was marked as delivered on 12/13 - the following day. We are so pleased to see this. As  a courtesy we have refunded the $6.73 you paid out of pocket on this order, and we would like you to keep is as our gift to you for the on going frustrations we caused you. Please let me know if there is anything else I can assist you with at all and it would be my pleasure to help. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the consumer placed her order on December 29, 2015 with standard, 3-7
business day delivery. Both items on the order were special event items that explained
they would ship no...

later than January 7, 2015. The package left our facility on
January 5, 2015 and according to [redacted] will be delivered on January 11, 2015
which is within the 3-7 business day delivery method that the consumer selected
for the order.  
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. Although the processing time for these items
are listed on the web site at the time of purchase and the items are being
delivered within the time frame that was paid, we have gone ahead and processed
a replacement with expedited shipping that has already shipped out and will be
delivered to the consumer on January 8, 2015 in time for the game as
anticipated. We have also waived the cost of the return label and ask that the
consumer simply return the original package to us once received. We provided
this resolution to the consumer via phone.  
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the shipped package was not received. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience...

this has caused and for the delay in resolution. Upon review of the order, the package was shipped within the correct timeframe, however, it was returned to our warehouse as undeliverable. We can confirm a full refund of the purchase has been processed as of November 9, 2016. The consumer has been advised of this information via email.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the tank top the consumer ordered is made with distressed screen print
graphics and is supposed to give off a “cracked” appearance. After speaking
with the consumer via phone, he advised us that he was not aware what
distressed meant when he made the purchase but is happy with the item since it
is supposed to appear that way.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. Due to the confusion in regards to the items
appearance we have processed a 50% refund in the amount of $12.99 which will
post back to the consumers account within 2-10 business days.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
the consumer placed his order on January 25, 2016 for item Youth Nike [redacted] White [redacted] Super Bowl 50 Bound Game Jersey which stated on
the site was a special...

event item that would ship no later than February 4,
2016. Unfortunately we experienced a slight delay with the item causing it to
no ship from our facility until February 5, 2016. In an effort to have the item
still arrive in time, one of our agents upgraded the shipping but failed to
select Saturday delivery causing the package to not make it in time for the Super
Bowl or the consumer’s fundraiser.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. At this time we have processed a full refund
for the order which will post back to the consumer’s account within 2-10
business days. In addition, we have adjusted the consumer’s [redacted] balance to
$20.00 that can be used at any time towards a future purchase with us. We
provided this resolution to the consumer via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Tuesday, November 28, 2017 for two Youth XL items, including the  Youth [redacted] White [redacted] Cool Base Jersey –...

Customized which was to ship directly from the manufacturer. The consumer contacted us on 12/08/2017 to let us know that the item she received was much too large to suit her needs and that she felt the size chart was incorrect. A request was entered to return the item, but it was denied due to the item being custom made by the vendor. We understand how frustrating this issue has been for the consumer and we apologize for the inconvenience this has caused.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a full refund for the purchase and ask that the consumer please keep the items she received as our gift for the frustration this has caused. The refund was issued today, 1/10/18 and should reflect back to the original method of payment within 2-7 business days. We ask that the consumer please let us know if there is anything else we can do to make this right and it would be our pleasure to assist.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Complaint: [redacted]
I am rejecting this response because: Although they did as requested, they did it only after contacting Revdex.com, if this would have been done the first time I requested the refund, all this would have been unnecessary. I feel that I was inconvenienced to have to go through these steps and wonder how many other people did not get this service simply because they grew frustrated with their incompetent customer service. I also find it extremely coincidental that the order was shipped just a few hours after the Revdex.com sent the complaint, it appears that they are only helpful when an agency such as yours becomes involved.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the order was not delivered on time. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this...

has caused and for the delay in resolution. We understand completely how upsetting this was for our consumer. We have issued a full refund for your purchase per the guidelines of our holiday "GTGT" program without the requirement of returning what was received. We ask that the consumer allow 2-10 business days for the credit to reflect. We would like to advise that a credit in the amount of $20.00 was added to the consumer's account as a courtesy for the inconvenience. We will handle any opportunities for coaching internally, and we thank the consumer greatly for the feedback on our service experience. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Was refunded full amount.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  The letter states the buyer contacted [redacted] and not Fanatics[redacted] themselves. I called [redacted] myself and Read them the style number on the tag and it does not exist in there inventory. The style number on the tag does not match the receipt or the description online. I do not believe that they went any further other then to try to buy me off with 15.00... An insult really.. And like I told them in that email response I also have several mugs with the logos that have come off. So they also sell other items they either make themselves or have a buyer who is not authorized in selling Merchandise from [redacted] etc...
Regards,
[redacted]

Complaint: 11312129
I am rejecting this response because: the return slip with the item that was sent to my days 365 day hassle free return policy   
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and under the consumer's frustration with multiple packages being returned.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. Upon...

review of the consumer's packages, it was noticed that the zip code had been entered incorrectly and caused both packages to be returned to our warehouse. We can confirm upon receipt of the packages, the refund was automatically processed on March 19 and May 20, 2017. We do ask the consumer to allow 2-7 business days from each date of refund for the credit to reflect in the account. We have contacted the consumer by phone and left a message with direct contact information. The consumer has also been emailed with the information above.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   We apologize the resolution is not satisfactory. We have contacted the consumer by email and apologized the code expired before being used. We also advised the consumer the original coupon code was sent to ([redacted]), because that was the email address used at checkout for the order. However we send the consumer a new 30% discount code to [redacted]) as requested, the code expires on April 5, 2018.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the package was not received. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We see the package showed as delivered via the shipping carrier's site, however, the consumer did not received. One item was reshipped and one item was not due to it not being available. We have confirmed the item is available and have processed a reshipment that will be sent with an expedited shipping method. The refund of this item has also been processed for the inconvenience. The consumer has been contacted by phone with a voicemail left and a confirmation email has been sent.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   We apologize the resolution is not satisfactory and understand how frustrating this is. We have processed both refunds and ask that the consumer allows 2-7 business days to reflect.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the customer has requested to return the item [redacted] Men's Nike Navy New England Patriots Custom Elite Jersey – Customized, which is valued at $299.99. As indicated on the...

item’s description prior to purchase, and in multiple other placed throughout the ordering process, items that are customized cannot be returned for any reason outside of an error on our part (damaged, wrong size etc…). This item was purchased in November 2015, and no problems were ever reported on the order. Our site and help pages do also clearly state that for normal items we have a 60 day return policy – not 365 days. We do apologize for any confusion. We will not be able to accept this customized elite jersey back for a refund.  We have included a link to our return policy where this information is detailed below:   [redacted]   This item is also an item that ships directly from the Manufacturer. We have included a link to the return information specific to Manufacturer Direct items as well:   [redacted]   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have been unable to reach the consumer to discuss the details of this resolution.     We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us multiple times to have the issue
resolved regarding the wrong item being received. We can see clearly that we
failed to meet expectations, and we sincerely apologize for the...

inconvenience and
frustration this has caused.
 
We have added a total credit of $30 to the account to be
used towards a future purchase as a courtesy for the inconvenience experienced.
The consumer has also been provided with direct contact information for a
Senior Fan advocate who will be happy to ensure a happy shopping experience on
any future purchase. We provided the resolution via e-mail.
 
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
 
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
 
Sincerely,
 
[redacted]
Senior Fan Advocate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]