Hammond-Wetmore Drilling LLC

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and see
that the customer was not refunded for a returned item
We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe have called
the
customer to explain that we have now issued a refund for the returned item,
in the amount of $86.39,
on March 7, 2016, that will post back to the customer’s original
form of payment within 2-business days
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the order was delayed in being shipped from our warehouse due to system issues We are sincerely sorry for the inconvenience this has caused and for the delay in resolution
We are unable to honor the request for a 50% refund of the order but have offered a 20% refund due to the inconvenience of the delayA phone call was placed to the customer without an answerA detailed email has been sent as well We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the refund has been processedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has
caused and for the delay in resolutionUpon review of the order, we have confirmed the order was purchased in USD and not ***The complete amount of the order has been refunded to the consumer's form of payment used at checkout in USD, not ***Therefore, due to the exchange rate, the amount will show differently on the consumer's statement when receivedThe consumer has been contacted by phone with a voicemail left and a confirmation email has been sent We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not shipped by the ship date providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionThe package has been shipped and deliveredThe consumer was contacted by phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: Fanatics has made their stance very clear - they believe after they receive your money they are under no obligation to ensure you receive the product. I strongly and vehemently disagree with this approach, and believe consumers should be aware of this prior to entering into any transactions with Fanatics. Other respected retailers proactively reach out should any shipments be caught in transit, and to rectify situations provide that product to the consumer at full credit, knowing that it is their responsibility to hold up their end of the transaction.No further action required, as I will never deal with Fanatics again, nor would I recommend anyone deal with them. As I said in the initial complaint, if not illegal this is very shady way to run a business with such scale.
Regards,
*** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the item was received incorrectlyThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this
has caused and for the delay in resolutionWe have reviewed the consumer's order as well as the back and forth written communicationWe sincerely apologize for the service the consumer was providedWe have made the appropriate departments aware of this as to avoid this issue in the futureWe have provided a full refund for the purchase with no requirement for the item to be returnedWe ask that the consumer allow 2-business days for the credit to reflectThe consumer has been contacted by phone with a voicemail left We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed his order on Wednesday, October 25, for a single itemHe returned the item for a refund, and that return was processed by our warehouse staff on 11/7/
Unfortunately, at the time of the return being processed there was an error that caused the refund to not properly issue back to the consumer’s *** accountAt a glance, our front-line team of agents could not tell that there was any issue with the refund, and this did cause some confusion and delays in getting this resolved correctly and in a timely mannerDue to getting alarming responses from our agents, the *** then opened a *** Dispute to protect himselfUnfortunately, this made it more complicated for our team to get the refund issued effectively since *** will not allow a refund to be issued on a purchase with an open dispute, except in response to the dispute itselfThis means that only 1-people with access to our *** *** account actually have the ability to issue the refund, unless the dispute is closedWe understand how confusing and frustrating this whole experience has been and we are truly sorry for the ongoing upset this caused We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe see that as of 11/24/a full refund in the amount of $was issued back to the *** accountThe transaction ID for this refund is *** We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that there were communication issues regarding this return. We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have contacted
the consumer to advise of an issue we were having with email communications and unfortunately, the consumer's emails were received with no messageWe have spoken with the consumer on the phone to advise of this and we have processed a refund for the returned items and provided confirmation via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found there were system errors with the first order and a replacement sent for a defective item on the second order We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionI have called the customer and left a detailed message that both orders have been fully refunded for the inconvenience they experiencedThe refund will take up to business days to post back to their credit cardThe customer was also given a total of $in Store Credit We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we understand the consumer's frustration in regards to the item being returned and not being refunded We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe
attempted to contacted the consumer to provide a resolution and have left a voicemailAn email has now been sent advising that the refund of the purchase has been sent to the *** email address on the account and it shows as successful as of March 20, We ask that the consumer allow 2-business days for this credit to reflect, although, with *** a notification of this should have already been received We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found a replacement was sent to the customer on December 29, We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionA replacement was
issued for the damaged item on December 27, and was received by the customer on January 3, The customer was also refunded in full for this orderWe contacted the customer via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not shipped on timeThey reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionThe package has been shipped and deliveredTwo voicemails have been left for the consumer and an email has been sent advising of this information We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Complaint: ***
I am rejecting this response because: The shoes I received are not the shoes I sendplease send me a return label for them as another customer may be looking for themplease locate my items I have provided you with the order number and tracking information for the packqgei have provided you with the description of the shoes that were send and the shoes you send back to me.
Regards,
*** ***

Hello *** *** and Revdex.com of North Florida, We apologize the resolution is not satisfactoryWe have contacted the consumer by phone and left a voicemail confirming the correct pairs of shoes were received on January 18, We also provided the consumer with a direct contact number if any further assistance is needed If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that we sent out a replacement for a lost package, instead of a refund, per
the customer’s request
We are sincerely sorry for the inconvenience this has caused
and for the delay in
resolutionWe issued the refund for the returned item on
January 15, 2016, in the amount of $It takes 2-business days for the
customer to see the refund back on their credit cardWe were unable to reach
the customer by phone, but left a detailed message regarding the refund
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** and Revdex.com of North Florida, We apologize the consumer does not accept our resolution, however, the order has been refunded in full and the package has been shipped and delivered as wellThe consumer was contacted via phone call, a voicemail was leftWe have attempted to reach out to the consumer twice via phone call since the rejection was submitted If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer returned a customized item on December 12, However the consumer wasn’t aware that all customized items are a final sale and are unable to be returnedThe
consumer reached out to *** *** and was advised our return policy regarding customized itemsWhich is if a customized item is returned it will be donated to our choice of charity and no credit will be issued We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and advised as a courtesy we have processed a full refundThe refund was in the amount of $and we ask that the consumer allows 2-business days for the refund to postWe also advised provided our customization policy, so the consumer can be aware on future orders We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 27, The order contained a customized item and was set to be shipped within business days of purchaseHowever, the wrong item and
size was ordered at checkoutThe consumer reached out to *** *** and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delayWe have contacted the consumer by email and advised our customized item policyWhich states all customized items are a final sale and cannot be returnedHowever, we advised the consumer the item will be allowed to be returned for a refund as a courtesyOnce the consumer can confirm the return is in transit to us, a refund will be issued for the merchandise amount We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Complaint: ***
I am rejecting this response because: *** will not admit they mislead consumers. They have failed to admit it each time even though it is exactly what happened. They have failed to address my original complaint in the manner which I requested. So they have the following options1. Admit to misleading the consumerCompensate me for the time I was forced to wait due to their incompetenceDo nothing at all. It is what they have done throughout this entire process. They are not a customer friendly company and have no idea of what customer service is. They control all the *** and I will not buy another item from any of them. I will order from other sites before I ever return to one of their sites again, and given the chance I will let other people know about this experience
Regards,
*** ***