Hammond-Wetmore Drilling LLC

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delay. The consumer reached out to [redacted] and were unable to receive a timely resolution. We are sincerely sorry for the...

inconvenience this has caused and for the delay in resolution. The order has been escalated for quick and expedited shipping. A voicemail has been left via phone and an email has been sent to the consumer. A confirmation email with tracking will be sent to the consumer once the order has been shipped. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for the prompt resolution!
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and we understand the consumer's frustration with the quality of their item.     We are sincerely sorry for the inconvenience this has caused and for the delay in...

resolution. We have contacted the consumer by phone and we have emailed the following information. At this time, we have issued a gift code to the consumer for a future purchase as requested as the item in question has been returned.    We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and saw that there were significant delays experienced in the shipping of this order. Upon receiving this complaint we escalated the order to our warehouse, and we were able to get one of...

the items shipped with an overnight service applied to it. Unfortunately, the second item had to be cancelled due to being out of stock.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have issued a full refund for the order, and welcome the customer to keep the items as our gift for the inconvenience. We attempted to provide this resolution via phone, but did not receive a response.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on November 7, 2017. However the consumer was under the impression, the order would be received in 2 business days. Therefore, the consumer requested...

to cancel once made aware one of the items purchased actually ships from our fulfillment center within 2 business days. Unfortunately, the package was too far along in the shipping process to be cancelled.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by phone and advised we processed a full back to the original form of payment. A refund was issued on November 27, 2017 in the amount of $81.37 and shipping adjustment was made on November 7, 2017 in the amount of $6.99. The consumer was also advised each refund takes 2-7 business days to post. We emailed the above information to the consumer as well.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that the order was originally placed on August 30, 2015 and according to [redacted],
was delivered on September 9, 2015. Unfortunately the consumer did not realize
this information until...

after the allotted 30 day time frame that we allow for a
customer to claim a lost package.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. As a one- time courtesy we have processed a
replacement for the lost package and issued a $10.00 Fan Cash credit that can
be used towards a future purchase with us. We provided this resolution to the
customer via telephone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,[redacted]
[redacted]

Hello [redacted] and Revdex.com of North Florida,   We apologize the resolution is not satisfactory. We have contacted the consumer by email and apologized for the entire previous experience. We have also sent to the consumer a free item on us for the inconvenience caused and we can confirm the item was received on January 16, 2018.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the order was placed on Sunday, December 18, 2016 and 3-day shipping was selected at checkout. The item ended up being shipped using a ground service with [redacted]. We do see that it...

was scanned as delivered on 12/24, one day after promise. We do see that the item clearly qualifies for the holiday GTGT promotion we ran leading up to Christmas. We are truly sorry that this was misunderstood by the approval team.   We apologize sincerely for the frustration and confusion this has caused and for the delay in resolution. In addition to the expected and requested refund in the amount of $100.99 we have also credited back the remaining balance of $27.40 as an additional courtesy. We hope the consumer finds this resolution satisfactory and welcome her to reach out directly if there is anything else we can do to make this right.  We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted]. Sincerely, [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the customer was not refunded for the item he has returned.   We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. It appears this...

may have been due to a system error. However, we have issued a refund for the item, in the amount of $49.49, that will post back to the original form of payment within 2-10 business days. The cost of the item was $54.99, minus the return fee of $5.50.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the item was received damaged twice. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this...

has caused and for the delay in resolution. We have reviewed the order and understand the frustration the consumer has due to the defective product. We were unable to process the refund as a case was open through [redacted]. However, we have reached out to the consumer by phone and advised the case needed to be closed to process the refund. The consumer has agreed to this and will receive notification of the refund via [redacted].   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This business went above and beyond to resolve the complaint. I appreciate them taking my complaint serious, and they have great customer service.
Regards,
[redacted]

Hello [redacted] and Revdex.com of North Florida,
We apologize again for the incorrect information that was
provided regarding the holiday promotion. At this time the customer has been
refunded a total of $61.84 for the delay in delivery with her package.
Unfortunately the customer did not place her order within
the timeframe that was offered for the “Guarantee or it’s free” promotion
therefore we are not able to issue a full refund for this order.  
Listed below is the link to our promotion which sets clear
expectations on how to qualify. As you can see, the order had to be placed
either on December 18, 2015 or December 21, 2015 and the maximum refund we
would issue for this promotion was $65.00 per order. As the customer placed her
order on December 22, 2015 it does not qualify. Please see the following link
for further information:
[redacted]
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]

Hello [redacted] [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was placed on Sunday, December 04, 2016, and it was shipped and delivered. The consumer contacted us and advised us that she received the wrong item and was very...

frustrated as it was the incorrect team on her item, unfortunately, we didn’t respond in time to correct the situation. We apologize sincerely for the frustration and confusion this has caused and for the delay in the resolution. We have issued a full refund for the item as well as added a credit of $20 to the account. We advised our consumer by phone that she has no obligation to return the incorrect item. We ask that she please let us know if there is anything else we can do to make this right. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,  
[redacted] [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer was unsatisfied with the quality of the merchandise once arrived. We advised the consumer that we would provide a shipping label to return the merchandise and...

we failed to produce the return label in a timely manner. The consumer had to contact us several times, we were unable to provide a resolution on the first attempt. We sincerely apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advice that a refund has been issued back to the method of payment. We would like to advise that a credit in the amount of $15.00 was added to the consumer's account as a courtesy for the inconvenience. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see the order was not delivered on time. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has...

caused and for the delay in resolution. We understand completely how upsetting this was for our consumer. We have issued a full refund for your purchase per the guidelines of our holiday "GTGT" program without the requirement of returning what was received. We ask that the consumer allow 2-10 business days for the credit to reflect. The consumer has been notified this information via the site review posted.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and details regarding the incorrect item received. The consumer reached out to [redacted] and were unable to receive a timely resolution.   We are sincerely sorry for the inconvenience...

this has caused and for the delay. We understand how frustrating this experience was with receiving the wrong item and the hassle of being refunded for it after. We did reach out in email to confirm the refund was processed after the consumer spoke with [redacted] on December 3, 2017 and we ask that the consumer allow 2-7 business days for that credit to reflect.   The return label received with the item has been waived and can be used at no cost to return the incorrect product.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the order was not shipped by the ship date provided. The consumer reached out to [redacted] and were unable to get a timely resolution to their issue.   We are sincerely sorry...

for the inconvenience this has caused and for the delay in resolution. The full refund has been processed as requested. The consumer has been contacted via phone and will return items once shipped and received.       We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and see that the order was placed on Tuesday, Monday, November 28, 2016 we received the item back on 12/28/2016 and our returns department processed it as being damaged by the customer....

We do not have any clear notes as to what exact damages were present. The consumer contacted our [redacted] Department and we do see that the rejection was overridden and a full refund was issued for this purchase as of 1/9/2017.   We apologize sincerely for the frustration this has caused and for the delay in resolution.  In addition to the full refund issued, we have added a $20 credit to the account to be used towards a future purchase. We hope this resolves the issue to her satisfaction, and we welcome her to reach out if there is anything else we can do to make this right!   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and see that the consumer placed the order on Wednesday, December 14, 2016 at 5:56:54 PM. At the time of purchase the item was advertised along with the following message: “Your item is being...

carefully designed. This product ships out within 6 business days separately from other items ordered, and WILL NOT arrive by 12/23." The order was placed too late in the evening on the date of purchased to have been considered a part of that 6-day time frame. The package shipped on 12/22 on the 6th business day as advertised before payment for the purchase was collected. We see that the consumer selected the standard ground shipping method that is advertised as a 3-7 business day delivery expectation. The package was delivered on Tue 1/03/2017 at 3:02 pm, per FedEx. This was the 7th business day as the two observed federal holidays were not included in this expectation as business days. We are truly sorry for the anxiety and inconvenience this caused the consumer so close to the holidays. We do understand that this was frustrating for the consumer, and caused an inconvenience during the holidays. The consumer was provided with a 30% refund ($11.93) for the value of the order on 12/22 as a courtesy for any frustration that was experienced. However, we both shipped and delivered this product within the time frame that was posted on the site prior to payment for the order. We have issued an additional refund of $4.99 for the shipping paid as a one-time courtesy and we welcome the consumer to reach out if there is anything else we can assist with in regards to this issue. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].Sincerely,[redacted]