Hammond-Wetmore Drilling LLC

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the order was not shipped by the ship date providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionA full refunded has been processed per the consumer’s request and the package has been deliveredThe consumer was contacted via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and confirmed the consumer placed an order on our web store using gift cards and then requested the order to be cancelledUnfortunately, once the order was cancelled, the gift card value
did not automatically refund back to the consumer’s account balanceThe consumer called Fan Services regarding his gift cards reflecting a zero balance and was unable to receive a timely resolution We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have replaced the consumer’s gift card which was sent to him via emailWe also spoke with the consumer via telephone to confirm that the consumer did receive the new gift cardsWe also provided the consumer with a 25% discount on his new order placed on September 21, We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and saw that the customer contacted regarding her delayed orderWe have recently upgraded our warehouse management systems, and it did not go exactly as plannedWe were then hit almost
immediately after this with a hurricane that only caused further delays and frustrationsWe are truly sorry for the inconvenience this has causedWe were able to get the package shipped out on 10/13/and it was scanned as delivered on Sat 10/15/at 1:pm We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionIn addition to a full refund being issued, we also added a $credit to the Fan account to use towards a future purchaseWe attempted to provide resolution by phone, but did not receive a response to our outreachWe welcome the consumer to call us at any time, directly, if further assistance or clarification is needed We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and saw that the customer contacted regarding his delayed orderWe have recently upgraded our warehouse management systems, and it did not go exactly as plannedWe were then hit almost
immediately after this with a hurricane that only caused further delays and frustrationsWe are truly sorry for the inconvenience this has causedUnfortunately, the remaining unshipped items were cancelled and refunded back to the consumer’s card We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionIn addition to the refund being issued, we also added a $credit to the Fan account to use towards a future purchaseWe attempted to provide resolution by phone, but did not receive a response to our outreachWe welcome the consumer to call us at any time, directly, if further assistance or clarification is needed We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, We apologize the resolution is not satisfactoryWe have contacted the consumer and provided the digit card numberThey have confirmed that the funds will be provided by *** If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
see that the customer’s order will not be delivered in time
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have issued a
full refund for the order,
and we shipped a new item as wellThe item shipped December 23rd
and will be delivered December 24thThe tracking number is
*** and can be tracked on ***
We have emailed the customer with this information as well
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found the customer’s order does qualify for the Guaranteed To Get There Promotion we had during the holidays We are sincerely sorry for the inconvenience this has caused and for the
delay in resolutionPer the Terms and Conditions of the promotion, the customer was refunded the maximum amount of $per orderThe customer has been emailed a link containing the Terms and Conditions of that promotion We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of *** ***,
Upon receiving this complaint, we reviewed the account and
do see that the order was never marked as delivered by *** and was likely
lost in transitWe also see that the consumer contacted us multiple times to
have this resolved and did not
receive adequate support in resolving the issue
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have issued a full and complete refund of
the order, in the amount of $38.94, and we have given $in merchandise
creditThe refund will post back to the original form of payment within a few
daysThe funds have been released, and when it will be deposited back into the
consumer’s account is dependent upon the financial institution’s policyWe
provided resolution via phone and email
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** **
*** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the item received was not shipped within the timeframe providedThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry
for the inconvenience this has caused and for the delay in resolutionWe have reviewed the order and understand the frustration the consumer has due to the delayWe have provided a full refund of the purchase and the consumer is not required to return the item if receivedThe consumer has been contacted by phone and sent an email confirmation of the refund We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and understand the consumer's concern with the items deliveredThe consumer reached out to *** *** and were unable to receive a timely resolution We are sincerely sorry for the
inconvenience this has caused and for the delay in resolutionWe would be happy to assist the consumer in returning the items for a refundedUnfortunately, a reshipment is processed, it will be for the same item as the description states "Screen print name, numbers and logos", therefore, it will not be embroidered. We have sent a return label that can be used at no charge to return the items for a full refundThe customer has been contacted via email and a credit has been provided for this inconvenience We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** ***

Hello *** * *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that there were verification issues regarding the consumer’s order, therefore the order was canceled and refunded We are sincerely sorry for the inconvenience this has
caused and for the delay in resolutionWe have reached to the consumer by phone and left a voicemail advising that we don’t have a way to speed up our refund time frame of 2-business daysWe have also sent an email to the consumer stating the refund will post no later than October 30, and provided a 15% discount code for the inconvenience We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and show
that on February 11, our warehouse received the returned item and upon
inspection, marked the item as outside of our return policyUpon further
review of the order, we do not
show that the return should have been rejected
and do not have an exact reason for why the return was denied
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionAt this time we have processed a refund in the
amount of $back to the original form of payment on the orderWe kindly
ask that the consumer allow 2-business days for this money to reflect back
in her bank accountIn addition, we also issued a $*** *** to
the consumer’s account that can be used at any time towards a future purchase
with usWe provided this resolution to the consumer via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ***
Sincerely,
*** ***
*** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the consumer placed her order on Saturday November 18, for a single item valued at $We have no record that the consumer reached out to us to have this resolvedWe
do have a process in place to handle these kinds of issues quickly and to the satisfaction of our valued FansWe are so sorry that the consumer did not feel comfortable reaching out to us to have this matter taken care of We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionAs requested, we have issued a refund back to the original method of payment in the amount of $18.00, which was the difference between the cost of the item and the tag the consumer stated was attached to the item when it arrivedWe did not make any additional deductions to offset the coupon that was used at the time of purchase, the consumer is welcome to the full $refund as a courtesy for the frustration this caused We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***23, and find that this resolution is satisfactory to me. I do, however, hope that the business reflects deeply on their business practices and makes some changes. It is apparent that others have had similar experiences with this company and corrections have yet to be made. If Fanatics wants to have long lasting customers, they need to provide better customer service. Customers should feel valued and should not have to go through great lengths to have their problems resolved.
Sincerely,
*** ***

Hello *** *** and Revdex.com of North Florida, We apologize the resolution was not satisfactoryWe have advised the consumer that this is being sent to the appropriate department, however, this is not something we can guarantee will be done or changedAnd if it will be changed, we would not be able to provide a date as to whenWe can assure the consumer that the feedback has been escalated to the appropriate department for further review In regards to the specific order placed, a refund has been processed for the shipping costs, credits have been provided for the inconvenience, and we have waived the return label fee as the consumer stated the items were not wanted and would be returned for a refundUnfortunately, we are unable to have the items delivered when needed. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely, *** *** *** *** ***

Hello *** *** and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and see that the custom item ordered is not being delivered when needed We are sincerely sorry for the inconvenience this has caused and for the delayUpon review of the order, we show
the custom item had a timeframe of business days with a ship date of Wednesday, August 23, With the shipping method selected, the package would have been delivered no later than Monday, August 28, Since the item shipped early, the method was downgraded to get the package delivered within the same timeframe, however, it was one day delayedWe contacted the consumer via phone and advised that for this inconvenience, we have processed a replacement package that has now been delivered on timeWe have advised how to return the original package We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at *** Sincerely,
*** *** *** *** ***

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the account and found that the consumer placed an order on December 20, 2017. One of the items purchased at checkout was cut and cancelled on December 21, 2017, due to the item being out of stock. A...

refund was issued in the amount of $21.19, and our refund process takes 2-7 business days for the refund to post. A notification email was sent the day of the cancellation, however the consumer reported the email wasn’t received. The consumer reached out to [redacted] and was unable to receive a timely resolution.   We are sincerely sorry for the inconvenience this has caused and for the delay. We have contacted the consumer by email and advised our systems shows the notification was sent. However, we sincerely apologize the item was cancelled and we advised our web stores are updated every 24 hours with our inventory. The consumer was also refunded an additional $19.99 which is the value of the item cancelled, the refund was issued on December 24, 2017.   We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that our consumer received the wrong item, and once we reviewed the pictures that our consumer provided we advised the consumer that the item we shipped to her was correct. We...

sincerely apologize for the inconvenience this has caused. We did attempt to reach out to our consumer to provide further assistance on January 12, 2017. We left a detailed message including a callback number, and our consumer hasn’t reached out as of today January 13, 2017. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.   If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]

Hello [redacted] and Revdex.com of North Florida,Upon receiving this complaint, we reviewed the account and found that the order had not been shipped as of yet due to a delay and the address could not be updated once the order had been placed. The consumer reached out to [redacted] and were unable to receive...

a timely resolution. We are sincerely sorry for the inconvenience this has caused and for the delay in resolution. We have confirmed the address is now updated and correct per what was provided by the consumer. We have escalated the package for quick and expedited shipping. A voicemail has been left via phone and an email has been sent to the consumer. A confirmation email with tracking will be sent to the consumer once the order has been shipped. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted].Sincerely,[redacted]

Hello [redacted] and Revdex.com of North Florida,   Upon receiving this complaint, we reviewed the information and found that the order didn’t ship within the promised timeframe stated on the webpage. The consumer had to contact us several times, we were unable to provide a resolution on the...

first attempt. We also show that you requested the order to be refunded due to the GTGT promotion, however, we failed to refund the order on the first request. We apologize for the inconvenience this has caused and for the delay in the resolution. We would like to advise that we fully refunded the order. We would like to advise that a credit in the amount of $15.00 was added to the consumer's account as a courtesy for the inconvenience. We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time. If we can be of any further assistance, please don’t hesitate to contact me directly at ([redacted].   Sincerely,   [redacted]    [redacted]